-
No automatic updates
The Bitdefender Antivirus Plus application has stopped updating virus updates automatically. I have to do it manually. What is the reason for this and how can I fix the error?
-
Unrecognized addresses in Google
I recently looked at my Google account personal info tab, and in the personal info addresses I saw that I have home and work addresses set to locations (using coordinates) that I have never lived in or worked but are in the same city that I used to live in a while ago. I'm sure I haven't personally set up these addresses…
-
Bitdefender together with Scuderia Ferrari HP
Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!
-
When I start/open my laptop I have no Wifi. This is the case since I have Bitdefender Premium (VPN).
-
Unable to downloand the weekly.exe for windows 32bit definitions updates for windows 11
I downloaded from the tutorial, but it said it was for 64bit? After downloading and double clicking on the weekly.exe logo, it asked if I wanted to download for windows 64 bit, gave no other option, and then did nothing after I cliked on it. Nothing like on the tutorial asking if I agree, etc … ?
-
Is anyone else considering ditching bitdefender because it’s parental control app is so poor?
there is a recurrent theme here; the parental app does not really work even on its own terms never mind from a parents point of view. It is appallingly weak on iPhones, you may have heard of them, although bitdefender doesn’t seem that aware that this brand of phone exists.. I am thinking of ditching my total security…
-
How to stop notification in notification bar.
Hello my friends, I'm getting this notification regularly again (see attachment). I find it very annoying! Can someone tell me how to disable this notification? I don't plan on enabling this feature, so I don't want to receive any more notifications. Thanks in advance.
-
Exceptions not working
Hi, I am testing Bitdefender right now and tried to add an exception so the real-time scan doesn't scan everything a certain process downloads. In my case, it was Guildwars 2 client. It has to download a lot of stuff and Bitdefender is using 30% of CPU all the time. so I tried to add an exception so it doesn't scan anymore…
-
Cannot Delete Recovered File
After manually restoring a quarantined file that I know to be safe, I can no longer delete it. I am told that I need administrator permission, even though I am the only user on this device and can use administrator permissions elsewhere. Not even bitdefender's file shredder works here. The folder is already listed in BD's…
-
Secondary e-mail for bitdefender 2FA
Hi everyone, Sometimes the webmail that I use for my bitdefender account has issues and I'm not able to either log in for a while or my mails takes a few hours to arrive. This then causes issue when I want to log in to any of my accounts that uses 2FA like bitdefender. Having the option to add a secondary e-mail to my…
-
How to disable the VPN service
I don't want the VPN installed on my PC because I already pay for a VPN that I've trusted for a long time and I don't want to switch it. How can I uninstall the VPN service or disable it permanently?
-
🔥 [User Story] My Battle with a Fake Bitdefender License – and How the Community Can Avoid the Same
Hello Bitdefender Community 👋, I want to share a real experience that cost me time, money, and a lot of stress — in the hope that it can save others from falling into the same trap. 🚨 The Mistake As a long-time Bitdefender user since 2019, I’ve always trusted Bitdefender to protect my devices and data. But at one point, I…
-
Windows 10 ESU or 0patch?
Hi everyone, Microsoft will end support for windows 10 on the 15th of October 2025, they're however offering "extended security updates" (ESU). For this you will need to log in with a microsoft account and choose from 3 options, extend security updates for a year with either microsoft points, pay 30 dollar or set up a…
-
Is it safe for windows apps to update over HTTP Connection(Port 80)?
Hi, I received this notification on BD. The app is OfficeClickToRun.Exe which is a legitimate app of Microsoft as I understand, but the HTTP connection makes me a little apprehensive to allow it to connect over the internet. This has tried to connect over HTTPS (443) in the past which I allow, but I'm not too sure about…
-
I have 2 subscriptions
I have total security that runs out in 23 days, I just purchased the premium. will it automacally swith over when my first one expires?
-
Why do I get "Forbidden - You don't have permission to access this resource"
Hi, I'm trying to enter an a hi-fi site named "hifis.be". I believe the physical store is in Belgium. Well, when I try to enter this site I get a message on the browser "Forbidden - You don't have permission to access this resource" 😮 But…I can enter and stay and navigate in the site, as long as it is in Dutch, if I change…
-
SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
-
Bitdefender destroyed my SD card's data
I was simply trying to edit my pokemon platinum save data, and i recently installed bitdefender. Bitdefender kept giving me an annoying pop-up notification about immunizing a drive (i still really want a way to turn that off) and it seems I accidentally clicked immunize drive instead of ****** off and now ALL OF MY DATA IS…
-
Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…
-
Call Blocking_add multiple numbers
Hi, I have lots of manually blocked numbers in mobile call app (default google android app) is there any chance to add those blacklisted numbers to BD Call Blocking app? thanks!
-
Bitdefender alert - how to respond?
I've had an alert saying that my profile (or similar) is on a website. When I try to access the website/ profile, it simply shows up as a GoDaddy domain request that I can register for free? Bitdefender have recommended I remove my profile…..but there's no profile (or website) to remove. Any advice on how I should proceed…
-
Linux
Specifically Linux Zorin but also others are being forced by Microsoft to seek alternatives especially as windows 10 dying but mostly because the battle against Bing & Edge & One Drive are time wasting - exhausting. Just want to turn on do my stuff & save where I want & not risk possibly having our data stolen by 'recall'…
-
Can't Format SD Card after Immunization
Man, this is frustrating….. I stupidly let Bitdefender immunize an SD card and now, I can't delete anything from, change drive letter or even format it. It is now useless as I can find no way to remove the 'write protected' status from it. Tried a suggestion on here to change the drive letter and use Guiformat, but I can't…
-
Galaxy Book Experience conflicts with Bitdefender Safepay secure browser
I have opened an official ticket with Bitdefender Technical Support (ticket no. 1010546612) to investigate the behavior of Safepay. Logs generated by Bitdefender’s Support Tool were submitted, including video recordings of the issue. After analysis, Bitdefender confirmed that there are no internal faults or corruption in…
-
Issue with Bitdefender automatically logging out and disabling protection on certain Macs
Hello from Japan. I am using Bitdefender Total Security, but on certain Macs, I am automatically logged out of the app and protection is suddenly disabled. This happens about four times a week, and I have to log in manually each time. The affected Macs are Mac mini, MacBook Pro (M1 Pro), and MacBook Pro (M2 Pro), all…
-
UK HSBC App Incompatbility
I am unable to use the HSBC banking app due to Bitdefender. How do I exclude this app from Bitdefender? The particular issue is that I do not use the Google play store, and the HSBC app does not like Bitdefender because of this.
-
No internet connection without VPN
VPN version 27.2.3.8(b) Windows 11 Randomly, when this computer starts it will show connected to wi-fi but no internet. I can access my LAN but not the outside internet. If I connect to VPN, internet connectivity is restored. When I disconnect VPN, internet connectivity remains. If the computer goes to sleep while VPN…
-
Need to deactivate kill switch
i use windows 11 on a surface laptop. BitDef VPN connects for 5 to 10 seconds and then disconnects. I used different locations and still deactivated.deactivate. someone suggested to deactivate the kill switch but I cannot access the kill switch. How can access the kill switch? Is deactivating the kill switch the real…
-
Why doesn’t SecurePass activate in Chrome, even with the extension installed?
I’m encountering a limitation with SecurePass that affects my workflow. While the extension functions within Microsoft Edge, I often need to work exclusively in Google Chrome. Unfortunately, SecurePass does not activate in Chrome, despite the extension being installed and visible in the extensions list. I’ve already…
-
How to remove Application.Hacktool.KMSAuto.B and Trojan.Generic.38264277 ?
Bitdefender was not able to disinfect them.