The Bitdefender Expert Community

I was away from my laptop for about 3 weeks. After I returned home and started using my laptop, I noticed this Error in Event Viewer: The bdprivmon service failed to start due to the following error: The system cannot find the file specified. Source: Service Control Manager Event ID: 7000 I started using my laptop on 11th…

I've had TurboTax 2025 installed for many months. There was a period early in the year when something in the firewall, I suppose, was blocking TurboTax, which falsely claimed it had to be activated again. Then it went away. Now it's back. I shouldn't have to turn off my antivirus suite just to use a tax program. This is…

Bitdefender entered into a multi-year partnership with Ferrari S.p.A., to become Cybersecurity global partner of Scuderia Ferrari HP. Full announcement below: https://www.bitdefender.com/scuderiaferrari/ Forza Ferrari!

I am using a network-based remote control package called Multiplicity from Stardock. It has several modules and uses several TCP ports. I want its traffic to be restricted to a certain subnet on my private home Ethermet that has no Internet access.. So, for each module on each machine I define a rule that restricts traffic…

I am on Bitdefender version 2.1.2. For several months, SecurePass consistently fails when asked to auto-fill a website password. A typical scenario is: I am on my HP Pavilion desktop, running the current version of Firefox. On my desktop, I have the Bitdefender Central website open, as well as my Bitdefender account…

Hello Bitdefender Experts and Community Team, I hope you are all doing well. Last year, I started a discussion suggesting the addition of the Arabic language to Bitdefender—my absolute favorite security product: 👉 As a proud and loyal member of the Bitdefender security family, I would love to gently follow up on this…

I understand market research needs to be done, but I already pay for your bundled services and have VPN for other systems. It’s silly for me to have to pay for another VPN provider because Bitdefender doesn’t support Linux, AND we can’t just download .ovpn files and configure OpenVPN. It’s 2026. Can we please figure this…

If I already have subscription for Bitdefender Total Security - 5 devices (Windows, macOS, Android, iOS, do I need a separate subscription - Mobile Security for Android - for my mobile?

I have Bitdefender open and running on my Windows PC. I have Bitdefender SecurePass open and running on my Windows PC. When I initiate a task in Bitdefender that requires access to SecurePass, Bitdefender ignores the already OPEN SecurePass application and opens a NEW SecurePass application on my Windows PC. So, then I…

I have an app from the Play store called zfont. It converts .ttf font files into ones that my galaxy s26+ can use for various things using Goodlock. The problem I have is that BD sees these converted files as trouble. Riskware.Agent.aAYQR. so what is this riskware and why is it a problem. I don't want to get rid of them…

For the last couple of reports,Android shows no web activity. Web protection shows on when I periodically check, and I double checked the permissions and accessibility settings.

I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…

Hi guys. I have an issue with Bitderender firewall. I deny access to applications in the rules section, but Bitdefender creates new rules on those applications, giving it acces to the internet. It is rather annoying to deny access to the internet for certain programs, then later discover that Bitdefender created a new…

When logging on to local devoces (router for example) SecurePass keeps suggesing a new password when I already have one. It is not stored in SecurePass but that dialog should only be for new accounts

Mon site apparait en site phishing alors qu'il existe depuis des année avec anti-virus, règle cloudflare, cela bloque mes visiteurs qui utilise votre anti-virus, sur 85 anti-virus seulement le votre indique que c'est un site phishing les autres sont clean, merci de me contacter rapidement car il est impossible de vous…

I recently switched from Norton to Bitdefender in hopes of getting a less intrusive experience, but unfortunately i'm still getting these irrelevant pop-ups on my screen. How do I disable this type of notification going forward? I can't have Bitdefender notifications shifting focus away from full screen programs. Since the…

Has anyone here checked whether their email address has appeared in a data breach recently? I’m curious which breach checkers you trust. I came across purevpn’s dark web scanner, which checks for exposed personal information, and wondered if anyone has tried it. What tools do you use to check and protect your accounts?

I keep getting a message headed up with the words "Antivirus Security Scan" Your device is high risk. $19.00 a year. Fix all threats now. I don't see it running in task manager. If I open a browser tab it appears saying it just scanned what I opened. How can I find it to delete whatever this is? I uploaded a screen shot.…

Bitdefender VPN will end support for iOS 13 and iOS 14 on November 15, 2026. This change means future app updates will require iOS 15 or later. This guide explains what this change means for your Bitdefender VPN app and subscription, how to update your iPhone or iPad, and what options are available if your device cannot…

In today’s digital landscape, content creators and influencers are more vulnerable than ever to cyber threats that can jeopardize years of hard work, reputation, and income. Recognizing this challenge, Bitdefender recently unveiled Security for Creators — the industry’s first cybersecurity solution tailored specifically…

I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…

Bitdefender, did not stop or find this virus. How do I fix this or what do I search for?

Recieved am email stating that my annual multi device subscription has failed, it hasn't. THIS IS WHERE THE LINK WOULD TAKE ME, DO NOT CLICK ON THE LINK support@2checkout.com "https://store.bitdefender.com/l.php?link=6rneyxcsnlv3%7C625910843"

MacOS: Version 27.0.1 My Bitdefender versions are like below: Long story short. When I want to scan a system I got this information: The problem is that this security module is already turned on: Turning off and on again doesn't do anything. Please help cc: @Alexandru_BD BR.

Hello - I am having a recurring issue. Bitdefender blocks my windows security updates (KB…). I know the issue is with bitdefender, as I suceeded in installing the latest windows security updates after completely un-installing bitdefender total security. I re-installed it afterwards. This not a clean, professional way to do…

Hello, can't open a ticket from "Contact Us". Error atthached. A few hours after updating Bitdefender to Product Version 8.26.10.671 and Engines Version 7.101686, Bitdefender blocked the application Primus.exe and raised the alert: Threat: Gen:Variant.Babar.742567. We have an endpoint running Bitdefender Premium Security,…

Hello! I often receive error 65573 while remote deploying the BEST Agent. In the manual I didn't find a description/solution for this. Maybe somebody fixed this error in your environment?

Somehow you reenabled your extension on Thunderbird. This lead to you quarantining an email before it was inserted into the folder and destroying the indexes in that folder. It took me two hours of restoring backups having you corrupt the folder again and again until I realized it was you. After disabling Bitdefender,…

Bonjour, Le 5/10/2026 le prélèvement de ma licence a été effectué pour ce renouvellement (ref. Banque CB 2CO.COM BITDEFE FACT 021026). Or ce jour l'accès à mes mots de pass n'est plus activé et je reçois un message indiquant que mon abonnement est périmé. Veuillez débloquer cette situation au plus vite. Salutations

I am experiencing a persistent issue where SMS Protection and Scam Notification Protection constantly turn themselves off. Even after manually toggling them on and granting all required system permissions, the toggles revert back to disabled ("Enable for full protection") shortly after or upon reopening the app. Support…