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No definition updates in two days for Antivirus for Mac
Just letting the mods know that this has recurred again. Since we are used to twice daily updates, this is an unexpected behavior. Suspect the issue on the server end, since no issue connecting to the server, but am just told I am "up to date." Nothing urgent, but since this has occurred in the past, wanted to make the…
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Who can help??? I have a threat DB update issue on my apple chip MacBook
I have a threat update issue on my apple chip MacBook. Some threat DB updates have a date of 2 days in the past while my intel iMac never ever has an issue. Can anyone please provide a fix? I have super-fast fiber internet, so the issue is not on my side. Both my macs are always fully patched and i reinstalled the BD…
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I cannot remove 2 Malware Programs on my Computer
I have two program files Browser Extension from Blaze Media and one called BBWC from Millennial Media. How can these be removed?
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How to get rid of McAfee fake infection pop-ups?
Very basic old Mac user so go easy with me. Got a pop up in the right hand corner annoying bleep every 20 seconds. McAfee critical, then action required. So I downloaded Bitdefender thinking it would detect it and remove it, but it didn't. Done a full scan no threats. How do I stop these notifications driving me mad with…
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IDM Integration (Internet Download Manager)
Hi, I'm trying to figure out which exe is the scanner, do i have the right one? I saw a previous user's post about this and that one said "bdscan.exe" but no such file exists.
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Certificate Issued By "Untrusted Bitdefender CA" Prevents Downloading Emails. Any Help?
When I open outlook I get the message below. I am unable to delete this and resetting my emails accounts has no effect. I can send emails but not receive them. How can I reset this certificate issue. Many thanks in advance for your help.
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¿Por qué me dice que la web tiene cosas inseguras si es una página de una Universidad Pública?
Me aparece este cartel cuando quiero ingresar a la página de la facultad de Medicina pero por estos motivos consulto si realmente es seguro o no hacerlo ya que el sitio me avisa que es inseguro.
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Bitdefender Update v27.0.59.334 info
I have received a Bitdefender update 27.0.59.334 a couple of days ago, just asking as I do not see any info on the community regarding this update. Can you please verify that it is actually from Bitdefender and what it included. Thanks
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High memory usuage
Hi, My Bitdefender Total security uses over 4gig of RAM straight from a fresh boot. No scans are running and my pc is running optimally. I have the latest Windows 11, all updates and since a month ago this memory usage and CPU are sky high. Please advise any solutions as it is causing my PC to be laggy. I have 32GB RAM,…
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My PC was infected by Trojan.FakeAlert.DKY. Do I get help to eliminate the threat from my PC?
Dear all, One of my laptops got infected, even if it has On Windows Virus & threat protection settings on (it is activated the Real-time protection feature). More, I made a full scan of this laptop (it is a Dell and it has Windows 11 installed) using Microsoft Safety Scanner in Safe Mode and then directly in Windows, but…
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Is this the normal behavior for updates : Installer from RAR Windows Temp
The update scares me every time. A 'missing in the path' install is making connections from a RAR Temp folder. It is in Windows Temp, but there should be a better and secure way of doing things. I'm not even sure how the files are checked, with cert pinning or hashes or what, but my guess would be that it won't be…
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Why does 2FA only sends codes by email?
I recently logged in to BD with a different browser and it sent a code via my email. That is fine but why does BD not use a mobile phone text message as an option?
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SecurePass and Credit cards autofill
Hello, I upgraded from Bitdefender password manager to the new Securepass. It seems to be working well, autofilling my passwords, but it does not offer me an autofill for the credit cards i loaded into the Securepass system. They don't even show up in the securepass menu if i click the extension icon (in Firefox). How do I…
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PassKey Support in Password Manager & SecurePass
Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…
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Bitdefender Randomly Blocking Safe Applications After Recent Update
After the last Bitdefender update I noticed that some trusted applications on my PC are being blocked or quarantined even though they were working fine before. A few programs fail to start and sometimes Bitdefender shows suspicious behavior warnings without clear details. I already tried adding exclusions but the issue…
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Split Tunneling Backup
Is there anyway to back up your split tunneling list rather than having to readding them again just in case if you have reinstall everything back to your laptop after 4 repairs?
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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How to turn off Bitdefender Email Protection?
There does not appear to be a way to turn off email protection. Since Email Protection was activated I can no longer download my email from gmail into outlook or thunderbird. I also cannot sign into my account. It says there is another device signed into my account and I have to wait 6 hours before trying to sign in again.…
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How do I recover my master/recovery key?
How do I recover my master/recovery key as it seems the one I saved from last year just isn't working...There is no apparent email address to use and the UK phone number listed on the web doesn't work anymore. The one for USA is for enterprise accounts; mine is of course consumer.
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Game mod's auto profile is malfunctioning
Bitdefender's Game Mode fails to trigger automatically despite the auto-profile configuration being fully enabled. The software is currently failing to detect Steam games manually / automatically, which are installed in the default directory of the system drive.
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Website trackers being blocked by Bitdefender. How to fix?
How to remove protection in private window?
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I can't access "Manage exceptions" to create a whitelist. Security features in Bitdefender are grayed out.
Protection, Online Threat Prevention, settings, Exceptions, Manage exceptions doesn't respond to clicks. Link is not active.
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Bitdefender version update during scan
Hi devs, I was running a custom scan when bitdefender total security updated to the latest version 27.0.59.334, this stopped the scanning and after the update was complete there was no "scan stopped" message in the notifications tab. Does this mean the scan is still active in bitdefender's tasks in the background? Or is it…
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Set timer for version updates
Hi devs, When there is a new version update bitdefender just automatically updates to the latest versions even when running a scan or doing other work. Could you add the ability to set a timer for when bitdefender will check for a new version, this timer would not however effect the definitions updates. Also when a new…
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Syncing SecurePass between MacOS and iOS
I've been using SecurePass for quite a while now on both my MacBook Pro and my iPhone. There seems to be a substantial issue with syncing to the iPhone. I'm routinely unable to pull up passwords I KNOW are on the MacBook when I'm trying to log in from my iPhone. How long does it take for the sync to happen…and is there a…
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Bitdefender Virtual Disk - need an option to disable
Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…
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Idea: Alert Mode - Show file signatures on alert box
I really like the "Alert Mode" for the firewall, I have it enabled. The alert window I'm referring to: One thing I'd like is a quick way to see if the file trying to access the internet is signed by a trusted signature. Because one of my main back-of-mind concerns is that some malware has renamed itself, or replaced some…
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Scan with Bitdefender option is not working.
Hi, as it says in the title, the Scan with Bitdefender option in the windows right-click menu does not work. Initially when this first happened a couple of weeks ago, I just reinstalled Bitdefender, but that only fixed it temporarily. Now the option is broken againl. The file shredder option is fine. It opens the file…
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How to verify that Samsung Galaxy phone has not been compromised
I wasn't paying close attention and updated my banking app via a link that supposedly connected to Google Play. I did NOT connect directly to Google Play. Not long after, I couldn't enter my banking app via biometrics. My password needed to be entered. Could this be just because the app was updated? How do I know that I…
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Where are the scan logs in Total Security?
In my humble opinion, it is a huge flaw and degradation of the software that you can no longer go somewhere simple to look at the logs for recent scans. Where the heck do you go to look at a scan that maybe you did yesterday and you need to go back and look at the log? Whoever decided to hide the feature that let you look…