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USB Document Camera ("Thustar 8mp") stopped working
We've have an issue with a USB document camera that has stopped working on our front of house desktop computer (it still works on my laptop). We are a small physical therapy clinic and nobody here is particularly savvy with these issues. We have spent some time looking through previous topics in "support" and followed a…
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app lock not showing all apps
My bitdefender is not showing all my apps installed when trying to lock apps ive tried clearing cache and reinstalling the app
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Can't access Internet
I'm really out of the loop with all this sort of stuff. I installed a trial version on Windows two days ago. Seemed to be going well.Yesterday I tried to turn on the VPN, it never really connected. Maybe I ticked something I shouldnt have. I probably did but cant remember anything specific. Today get on computer click on…
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Virtual Keyboard
Can the size if the Virtual Keyboard be increased? I am 74 years old and all the characters on the Virtual Keyboard are very small (apout 3pt) and it would be great if it could make so we can change the size for people to set if for themselves.
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why is my Fritz!Box 7530 modem flagged as not secure?
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Disturbances when VPN is active
On some days I am experiencing frequent transmission interruptions and failing access to internet sites when VPN is active. These failures are not permanently present but an annoyance. By trial and error I found out that the diturbances vanish, when I switch VPN off. Comments by Bitdefender would be welcome, as well as…
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Access denied
Dear support, I live in Minsk(Belarus) and from March I can't use Bitdefender. From March 2022 I can't update Internet Security product and also have no access to bitdefender site. From BIS update a get -> Update encountered an error (error code: -1017) Will it be fixed or it's a permanent restrictions? Thanks!
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Why must I log in at every restart?
Hi. I'm on two Apple silicon Macs. I have VPN Premium configured to connect automatically at startup, but not only doesn't it connect, it asks me to sign in with my Bitdefender account, then asks me to authorize the VPN connection. I've done this multiple times, but each time I restart my computer I have the same…
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autorenewal/regular customer
Why your company don't have automatic 50% discount on autorenewal for your regular customers? only by clicking manually on your site? Really don't understand that. I have to every year buying on your site for discount because on auto renewal i have full price, this is very hurtful.
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Copilot doesn't work if VPN is connected
Whatever changes have been made, either by Bitdefender or Microsoft, I am now unable to launch or load Copilot is the VPN is connected.
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Cannot Shred Files
I tried everything, from claiming ownership of the Folders, try all sorts of fixes that I found online. Does Bitdefender Fileshredder not have admin rights? I am the only user and a Admin so how come I cant delete any files? It always sais I do not have permission, how the ****** do I get the rights/give bitdefender the…
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Slow opening programs
I've seen various posts about Bitdefender causing their computer to be slow, but I haven't seen anyone with my specific problem. My issue is some program take 30 seconds to open. In some cases, it's only the first time I open them. After that, it's fine. The problem goes away if I turn off Shield. I also found the problem…
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IPhone
The person who controlled my iPhone is an international fraudster
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Why does my android phone calendar not sync with Google calendar since VPN was installed?
I have a Samsung Galaxy S24 phone and a Windows based computer with VPN Premium installed on both. My calendar entries on either the phone or the computer are not syncing with the other device since VPN was installed.
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Strange behavior of firefox recovery key
Today i downloaded firefox recovery key but when i accessed the download folder there was a strange icon instead of the recovery key, ve a look: clicking on that file opened the never ending widow below: @Flexx @Scott @Alexandru_BD can u help plz, i suspect a threat to my pc.😱
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Bitdefender total security scroll bar change
Hi everyone, It would be great if the scroll bar on the right side of the bitdefender interface window in windows would be a little thicker, this would make it easier for to grab it with the touchpad on laptops. Thx
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secure connection failed
Recently, a few days ago, I started to get the "An error occurred during a connection to www.mtcfederal.com. PR_CONNECT_RESET_ERROR". I tried connecting with "EDGE" but got the same error. I can connect to this website on my smart phone using google. Can anyone tell me how to fix this problem? This is the only website that…
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Scans Should ask to put the same passwords for all of the password protected files
Bitdefender Scans Should ask to put the same passwords for all of the password protected files, if the user need to scan password protected files at the same time of scanning & have the same password for em he should be able to do so, to ve a piece of mind. currently bitdefender is missing on that feature. Why skip…
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How to cancel a device when it is no long exist to uninstall Bitdefender?
My old PC is dead and I had no chance to uninstall Bitdefender. How could I remove it for it occupied 1 of my device number? I can't contact with chat function as before, had this function been canceled?
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Safepay disapears suddenly from the screen
Hello For over a year now, Safepay suddenly disappears from the screen when I use it. This happens about every 15 seconds without any user interaction. (The application loses focus and disappears into the background). I have uninstalled and reinstalled Bitdefener Total Security on my Win11, but it happens again. What can I…
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I have installed Bit Defender Total security on my Windows laptop, so can I un-install IBM Rapport ?
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Allowing or blocking Applications
Hello, I would know if there is a possibility to allow and block applications installed on mobile devices (Tablets, smartphone) in the VPN application. (Instead of just giving adresse of thé web sites)
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2+ year member of community.bitdefender.com, but can't post links?
I tried to post a Bitdefender support page link in a post, and the post was blocked with this message: How long is long enough?
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How to stop Bitdefender blocking my internet?
My internet is no longer working despite my laptop saying it's connected to my home WiFi. It's not a problem with my WiFi as I've turned my mobile data off on my phone and still have connection using only my WiFi. The only thing that's changed since it last worked is that BitDefender asked me to confirm if my current WiFi…
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Regarding the new update
Hello, There was recently a new update with Bitdefender VPN, and ever since. Some servers are trouble, and seems like their being blacklisted from ISP's.. or they have issues on themselves. I never had these issues before the update. Some issues Failing to properly connect; when I decide to connect to the VPN, I have to…
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How to safely exclude steam
Hi there ! 1- i need steam to get updated while b.d. or express vpns are on. Adding only steam.exe in the exemption list is enough for the steam software ? 2- Is the above method sufficient to exempt all Steam games, including their anti-cheat software and launchers?
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Interference of bitdefender with terminal ?
I am struggling since months with the fact that each time I install Bidefender, I start to have issues with the terminal. Opening MacOS terminal, each time open bitdefender with a POP-up of asking to allow or block a terminal command that I didn't ask. Not sure my Macbook is infected or not. This is happening on all 3…
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How Do I Access My Vault?
I created a new file vault. BD created a virtual disk named Z:. When I go to Z: I can still see everything that I put there. How do I correct that? What I would like is to create a vault and when I click on it, I am asked for my password. Is that possible? Thank you
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Is this a good deal or is it better to wait for Black Friday?
4 days ago I purchased Bitdefender Total Security for 3 devices & 1 year on eBay, it wasn't a good deal but at least it was cheaper than purchasing it from the Bitdefender website so I went along with it and got it from eBay, but now I'm seeing an even better deal…
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VPN blocking email - new issue
I've been using Bitdefender SafePay and VPN for about 4 years. Other than some hiccups it's been great. Starting about two weeks ago the VPN is blocking emails (AOL/Verizon flavor) from downloading. I can only get new emails when I shut off the VPN, then it's fine. Also, there have always been some websites I can't get to…