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How Do I Locate My Past Financial Transactions With Bitdefender?
How Do I Locate My Past Financial Transactions With Bitdefender?
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No Threat Name - .nef file type
Hi I'm a first time user and its just found some threats but there is no threat name? Also the file infected is a .NEF file, can this be infected or is it likely a false positive as it is this is a Nikon picture format. Also there doesn't seem to be a way to post to the following forum the new question button only appears…
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Bitdefender total security system scan results discrepancy
Hi everyone, There is an issue with the system scan not showing the correct amount of items scanned in the app. When completed a "system scan" the results shown in the app do not match with the results shown in central. However when adding all the scanned items shown in the xml system scan log it generates after the scan…
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Purchased Bitdefender Premium And Can't Install Download
I purchased the Bitdefender Premium and can't install the download. When I click on "yes" all that shows is a circle spinning and then it ends. Any feedback would be greatly appreciated! Thanks in advance!
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Ubisoft application now blocked
My favorite game from Ubisoft - Might and Magic Heroes VII - is now being blocked as potential threat. Yes i reckon its an old game, but … I dont believe a known vendor for years is actually posing potential threat .. how to proceed?
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Unable to Access Account – Lost 2FA Authentication Code
I am currently unable to access my account because I no longer have access to my two-factor authentication (2FA) code. I cannot retrieve the authentication code from my previous device. Could you please assist me with the process to reset or recover my 2FA so I can regain access to my account? Please let me know what…
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Import Lastpass into Secure Pass fails
I am contemplating switching from Lastpass to Bitdefender Secure Pass for managing passwords. I have exported the Lastpass passwords to a csv file via their export function. Upon trying to import, I am presented with an error indicating that the file format is incorrect. Can anyone offer a suggested solution to this issue?
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Solution for blocked TLS handshakes over IPv6 to Cloudflare servers?
Hi, I'm coding an AI Agents in Python using OpenRouter API. The identical Python code runs without any problems on my older HP laptop, but crashes on my new Samsung laptop with the following error message: 'Connection aborted.', ConnectionResetError(10054, 'An existing connection was closed by the remote host.', None,…
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McAfee pop ups???
Is anybody else getting constant McAfee pop ups on windows 11 with Bitdefender installed???
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Bitdefender Online Threat Prevention alerts
Hi to all, I hope you guys have a great day. As you can see in the picture, this problem doesn't need an explanation. What is causing this issue? Is this a new threat that Bitdefender hasn't encountered before? In any case, why can't Bitdefender find the program or process name? Can I find it manually?
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Suggestions to Call Blocker feature
Hello! I want to suggest two features to Call Blocker feature. Block phone numbers that begin with. In Spain phone numbers has 9 digits (without country code). So it would be great that I can block phones that begin with any number of digits. I.e: 910 xx xx xx it would block 1 million numbers, 910 12 xx xx will block…
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bitdefender services are loading appear, please wait.
After restarting the computer, I hovered over the bitdefender icon with the letter B in the toolbox and the words bitdefender services are loading appear, please wait. After I waited about 40 seconds, it still appeared that the bitdefender service was loading when I hovered over the letter B icon, but about 1 minute and 30…
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Can't Format SD Card after Immunization
Man, this is frustrating….. I stupidly let Bitdefender immunize an SD card and now, I can't delete anything from, change drive letter or even format it. It is now useless as I can find no way to remove the 'write protected' status from it. Tried a suggestion on here to change the drive letter and use Guiformat, but I can't…
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B.D, Vpn is showing a false time of connectivity
Right after few secs of connection. plz fix
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securepass chrome plugin.
hi folks. just recently my autofill feature is not working in my chrome browser plugin. The pop up with my login credentials appears on screen however, when i try to click on one of the options it does not populate the login form. Everything seems to be upto date and the plugin is showing as working. I am not sure what i…
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Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
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Where can I see the scan logs?
I ran a full scan on my PC last night, but went to bed before it finished. When I got up this morning, my PC appears to have restarted. I did not have the scan completed screen that I normally get. I am unable to locate where the scan log was saved.
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Can you get scammed just by replying “STOP” to a text message?
There’s been a lot of buzz around this question lately: Can you get scammed just by replying “STOP” to a text message? Short answer? Yes — you can. Not because typing STOP instantly gives scammers access to your bank account. But because in many cases, it confirms exactly what they want to know: that your phone number is…
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Where is BD 2FA?
I've always wondered, where is the 2FA for BD/BD Central, or even when logging in to my account? I don't recall seeing one, although I may have but it was so long ago, I've forgotten about it. For software that is designed specifically for security, I do find this one a bit of a mouthful to chew. Your thoughts? Am I…
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Bitdefender is locking the computer at startup.
Good afternoon, I have a computer with: Amd 3900X, RTX 2060 super, 32GB of RAM, and a 2TB Samsung SSD drive. I am running Windows 11 Pro 64-bit. I have Bitdefender Total Security installed on this computer. For the past few days, every time I start up the computer, it freezes for about a minute, meaning I can only move the…
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Bitdefender Antivirus for Mac 2025 in Review
How has the Bitdefender Antivirus for Mac product improved, since January 1st, 2025? What qualitative and quantitative enhancements have been implemented in this specific product during 2025 – including those that are visible to the user as well as those that are more subtle and hidden? The cybersecurity threat landscape…
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How can I be sure my device is not infected?
Good evening. Please bear with my long post because I want to make sure that whoever responds has all details that are necessary to help. Apologies if it is a long-winded explanation. Yesterday, I was talking to somebody and had Google Images open as I was trying to find screenshots of a show. If you’ve ever used Google…
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Java: Minecraft Mod file used as Loader for Payload
I've recently been targeted via Discord by a threat actor that tried to make me load a Minecraft Mod that he linked via chat. Actor displayed multiple threat vectors in a well organized scheme mixing social engineering, discord features and low-security Minecraft Bedrock java runtime to hack and steal information from…
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Ability to app-lock Bitdefender and Bitdefender Central app on laptop
Hi, I am a recent convert to Bitdefender (after many, many years with Norton). I have already sought advice and answers to certain questions (and have received an answer to one of them, for which many thanks), but have another two. The Bitdefender apps on my MacBook and my Samsung phone obviously afford access to so much…
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Boot Up and CD issue
BD encourages me to scan the CD in my PC every boot, even if only minutes apart. How can find the option to opt out of a CD scan every boot. I do not even use that drive. And thank you kindly! 😀
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One further "stupid" new guy question
Hi, In addition to the handful of Qs I posed earlier, as a new ultimate Security owner, may I enquire whether anyone is able to explain the difference between my Ultimate Security app (which I have on my laptop and phone) and the Bitdefender Central app which i am being offered to download as well? Many thanks for your…
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Why Bitdefender unable to play sound in do not disturb mode
When i tried to find my device i play sound to locate but i found that my phone was in do not disturb mode. why this happens?
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Blocked country codes on Call Blocking removes itself
Good Day everyone, I have been monitoring and noticing that whenever I try to add country code to the list of call blocking, the country code is there for a while and after say 1-2 hours, when you check back, the country code is missing from the lists from the BMS for android. So far I have tried reinstalling the…
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How to stream MP4 files from Mac to Sony TV?
Hi all, I’m looking for a reliable way to stream an MP4 file from my Mac to my Sony TV. AirPlay is hit-or-miss and pretty glitchy for me. Has anyone found a smoother method or a good app for playing Mac videos directly on the TV? Thanks!
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Bitdefender marks email messages from my email address to that same email address as Spam
If I send an email to myself from my phone using my email address and the retrieve it on my computer from my mailbox using that same email address, Bitdefender is marking it as [Spam]. Obviously, it is not Spam. It's doing this even though I have my domain name on the whitelist. My phone is a Samsung Galaxy S23 Ultra…