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Kicked out of Bitdefender VPN - saying need upgrade/reactivation
Hi - has anyone else recently been kicked out of VPN saying that I need upgrade/reactivation? My Administrators are saying our subscription is up to date and they do not know what the problem is.
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Install ultimate over a total security wont work
Im renewing my subscription of Total security with Ultimate Security and when i run the install file it wont progress thru to the install page just disappears and reverts back to the normal back to windows page
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Years old Vulnerability scan found critical windows update failed?
Hi, I am new to using Bit Defender just installed it last week. This is November of 2025 and I am seeing this Windows critical update failed all over the web since 2023? I am asking why has this not been addressed and fixed from what seems like at 2 years as an issue. I just installed Bitdefender and I am affected by this…
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Suspicious web page detected
Hi everyone, I have a question. I keep getting a notification from Bitdefender Antivirus time to time, not very frequently, about a suspicious web page: Feature: Online Threat Prevention Message: The page *** has been detected with suspicious activity. It is not recommended to continue browsing this website. I have no idea…
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how to renew subscription
I have a new windows 11 PC but the Bitdefender didnt migrate from my old machine. An email told me I have 12 days left and I should renew, but when I go into BD the buy is greyed out and unresponsive. I have Downloaded a new version onto my new machine and it has performed the scans but I still cannot buy the program. Can…
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Notice-malware not detected?
I have a Notice that pops up every minute or two telling me: 13 Viruses Detected! / from eroronf.co.in / Your browser is infected! Action required! The message disappears after about 5 seconds. Clicking on the popup Notice loads Safari and attempts to go to a phishing page. This is blocked by BitDefender. I ran a Full…
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VPN and connecting to WiFi
Probably dumb question but I have just installed Premium Bitdefender on my 3 devices as I am currently travelling and the local Wi-Fi I have been using at my hotel kept saying it was unsafe. Question: under Settings, my VPN is showing as connected; do I still need to turn on Wi-Fi which is still the unsafe network and…
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Since a few days after a while VPN slows down the internet speed
I have updated my modem and restated it. Are there more people having this problem? And if so, what is the solution?
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Subscription Refund
Hi, I accidentally added an anti virus plus subscription to my current central account which I already have total security on. The subscription was suppose to be added to my other central account. So I just brought another anti virus plus subscription and added it to the correct central account. I want a refund for the one…
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Is VPN included with my "Antivirus Plus" subscription?
Is VPN included with my "Antivirus Plus" subscription?
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Why does Bitdefender keep requesting to complete a USB Scan
Recently purchased a new PC with Windows 11. I keep getting intermittent messages that I have a USB that needs scanning. There is no indication as which USB. I have a number of them so even if I ask for the scan to go ahead I still don't know which one was completed?
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Why is Bitdefender Central telling me my PC is not protected when it is?
I keep getting a message to say my PC is not protected. I try to update the protection, but it stalls. I then run an analysis and my PC tells me that Bitdefender is working. Any ideas?
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False Positive on Path of Exile (WeGame Release)
I was playing Path of Exile on WeGame client and the game freezes. The game is seemingly being falsely flagged by Bitdefender's ATD. The game is obtained and downloaded from official sources. Affected files: WeGameApps\rail_apps\流放之路(511)\PathOfExile_x64.exe
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Hello, About every second day or so, I keep getting a message,"RESTART TO UPGRADE".
Thank you
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Safepay not accepted by UBS Switzerland for e-banking
Tried to used safepay (version 30.0.27.105 update date 26.09.2025, windows 11) on usb.ch and customer e-banking and got the following error message (no screen print possible): Your browser version is outdated The version of your browser no longer meets our technical requirements. We kindly request that you install the…
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Why doesn't Bitdefender allow you to choose which drive it is installed to?
Why doesn't Bitdefender allow you to choose which drive it is installed to?
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Bitdefender turn off by itself leaving me unprotected
Many times per week, I get the popup message "Turn ON your virus protection" by Windows Security. When I check in my Toolbar Hidden Icons, Bitdefender is not there at that moment. And then, it reappear or I have to start it (turn it on) again from the Start button. What good does it do if I pay a software to protect me and…
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Why does it say the extension for SecurePass is not trusted by chrome?
I went to install extension but chrome flagged it as not trusted?
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Activating on my Samsung S23Ultra Android and on my Mac Book Pro was EASY
I just finished having a look at my Bitdefender subscriptions and took a few minutes to activate the subscriptions that I totally forgot I had. It was incredibly easy and straightforward. Having that extra buffer gives one peace of mind that is invaluable today in a climate of a tsunami of spam and scam emails, calls and…
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Does Bitdefender Free clean at boot-up?
For the first and only time, I saw a strangely generic block of white text when booting up my Windows 11 Lenovo laptop. It read along the lines of the linked post, but was laid out with slightly different text. Still along the rather generic lines of "your" so-and-so "antivirus" is cleaning. Is this a legitimate part of…
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Yubikey and passkey to sign in Bitdefender central
Hi Can you bring passkey/Yubikey options to 2FA sign-in Bitdefender central?
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bitdefender ask me to disable the secure dns option in edge
Bitdefender ask me to disable the secure DNS option in edge (for the reason that the edge browser uses the DNS of my isp which might not be secure) and recommends me to use bitdefender vpn instead. I have a bitdefender licence with only 200 mega of traffic included so i cannot rely on that. So i checked the dns of my isp…
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Microsoft Office Proffesional Pro 2013 Edition- Nu pot adauga in profilul Work executabilele
Bună ziua, Am nevoie de ajutor pentru a adăuga toate aplicații în profilul Work Bitdefender. Microsoft Office: Word (WINWORD.EXE) și Excel (EXCEL.EXE). Momentan, doar EXCELCNV.EXE apare. ChatGPT Desktop App: doresc să adaug aplicația pentru a nu fi acceptata in acelasi profil.. Am încercat să rulez Bitdefender ca…
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alerte permanente
bonjour à l'ensemble de la communauté, voici le message que je trouve en permanence lorsque j'ouvre la notification, conduite à tenir ? msedge.exe a tenté d'établir une connexion à sync.adotmob.com en s'appuyant sur un certificat expiré. Nous avons bloqué la connexion afin de protéger vos données car les sites web doivent…
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How to check the status of a ticket
Hello, I submitted a support ticket and received a ticket number but I am cannot find a place where I can check the status of my ticket. I checked the Central portal but no luck. Thanks.
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Is Remini APK Premium 2025 Safe to Use on Android?
Hi everyone, I recently found Remini APK Premium 2025 a modded version of the AI photo enhancer with all features unlocked. Before installing, I wanted to ask: can such modified APKs contain hidden malware or trackers that Bitdefender might detect? Has anyone tested similar apps or checked their permissions for security…
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Macbook Pro VPN Autoconnect Failure
Having set all parameters in Settings so that the VPN will launch and connect upon my MacBook Pro start up, the VPN launches but fails to connect. I have to connect manually every time. Is there a fix for this? It is rather annoying to provide the option yet it does not function. Thanks!
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i've been using duck duck go for a long time with bitdefender and it recently has acted up.
i get this error for all web addresses Hmmm… your Internet access is blocked Firewall or antivirus software may have blocked the connection. Any suggestions?
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Can't change VPN in central from standard to premium
Hi everyone, I've reinstalled bitdefender total security and after reinstall my VPN was reverted back to the free version, I go to central in the subscription tab and click on the total security devices. When clicking the "change device" button I don't have the option to change the VPN from standard to premium, I only have…