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Prevent Auto Renew
There are older articles here on the subject but I'd like to know what the current answer would be. My Total Security subscription is set to expire in a few days. I normally purchase a new license through Amazon then just enter the code. That way I don't have to worry about being charged the full amount by BD the next time…
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Total security
Hi everybody, I had to reinstall my win 11 on my laptop and Bitdefender Total Security among other things.When I reinstalled the Bitdefender, I received a message that my subscription is expired but when I entered the activation code, I received a message that my subscription is valid up to 5.2028(I have sent three…
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Is use/installation of SecurePass required to continue to use Bitdefender?
I got an email saying action required ! To upgrade from password manager to secure pass I do not use and never installed password manager. I have over 25 years with internet, and 25 year IPA. I will not have any data to export or import, in either case. Bitdefender good, but not since red-high alarm requiring action, by…
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Safepay issue - Barclays bank
FYI, it's not possible to setup a new standing order on the Barclasys bank site using Safepay at the moment. When you get to the screen to select from your accounts, nothing is displayed except the "Back" button. If you click on that you get a flicker of the next page showing your accounts, but after 0.2 secounds or so the…
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Hijacked One+ android phone. What to do?
Can Bitdefender help me to stop my phone being hijacked?
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Can I close the BD Scam Protection?
I just installed BD on my Android phone and wife's iPhone. If I close the Scam Protection app, will I still be protected by a background app, or is the UI the app responsible for protection? TIA!
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Getting threat block notices on unknown probably old computers that show not protected?
I have had it seems bitdefender since 2007 (per this forum acct) I have had on lots of prior devices but some showing up in my device list I can not tell what they are by generic descriptions of old computers I think I scrapped. I just got a 3 day ago notice on BD site: 3 Days ago: 2 threats were blocked on…
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How to keep BitDefender from locking out user for minutes?
There are times when I try to use my PC but cannot because BD is running the disk at 100 percent for several minutes. I tried to lower BD priority, but a message says I am not authorized although I am the administrator. How can I prevent these lockouts?
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MacOS "Chat Protection"????? No documentation, etc.
Today's update required a reboot, which I did. It apparently adds "Chat Protection", so I went ahead and enabled it. It scanned back messages and came up with a threat (see attached; the threat also shows up in my Bitdefender Central account online). I can find absolutely no documentation on this "feature" anywhere. The…
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Feedback from a Long-time User — Hope Bitdefender Expands Its Protection Scope
Hi Bitdefender Team, I’ve been a Bitdefender user since 2023, and I truly appreciate the quality of your products. Bitdefender has done an excellent job at blocking viruses and malware without slowing down my computer, even during gaming or daily use. The reason I’m writing this post, even though I don’t plan to renew my…
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Delete Numbers in Blocked List Without 3-Dots
When I go into my Android phone, tap Bitdefender's 3-dot More icon, tap Call Blocking, and tap "View all", my screen brings up numbers that do not have the 3-dots on the right side of the number. There is no way to delete those numbers. So, how do I get them off my blocked list?
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Alphabetizing drop down account list
Hi. I just upgraded from Bitdefender password manager to Bitdefender secure pass. Within the vault web page, I can sort the accounts alphabetically. But when I click on the Secure Pass extension at the top of Chrome and dropdown list comes up, it Is in a random order. I see no options to change it to alphabetical order.…
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SecurePass on Android phone using Google SSL
Morning all, I have had a problem recently where I cannot log into SecurePass on Android phone using Google SSL (Pixel 7, Android 16 running 5 March 2026 update). It keeps wanting me to enter 2FA but is not accepting any method once I enter the password. I don't have this problem either launching BitDefender Central or any…
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Passkey Support for Bitdefender Password Manager!
Dear Bitdefender Team, I like your Products and was thinking about merging other features to your subscription models. However, your Password Manager is missing a critical feature when it come to password security, which is why I did not upgrade my subscription. It would have been superb if your Password Manager would have…
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UI: Resizable Window + Make text size bigger and more
This feature request was posted 12 years ago: https://community.bitdefender.com/en/discussion/30538/resizable-interface It makes sense. Bitdefender's interface accessibility is terrible and poorly designed. I've been using this product since 2013 and there's little to no improvement in UI and UX design. The texts are too…
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I can't connect to some websites when VPN is active
I can't connect to some websites when VPN is active Multiple websites are not accessible when the VPN is on. I have followed the directions on the internet but have to drop out if I want to open settings and use split tunneling. In settings I only have 2 options, ie STARTUP and NOTIFICATIONS. In order to continue my…
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Password Manager Problem. Any Help?
Several weeks ago I dumped LastPass and included Bitdefender Password Manager and I tried signing in with my written down Master Password and it was not accepted? The Password Managers Recovery Key provided had 24 100% CAPITAL letters. However, when I entered the recovery Key it insisted there must be a minimum of 1 lower…
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SecurePass Autofill is trying to autofill my info in browser search box
Hello, When I try to type something in browser search box, SecurePass brings to front a pop-up (in fact there are two on top of each other) with my info. I don't want to search for my personal info in browser. How can I stop it from appearing?
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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Question about Secure Pass upgrade
I got an e-mail today that I must upgrade to Secure Pass by June 12th. When reading about Secure Pass I saw this disturbing line: Web Access: Manage passwords from any browser using a convenient web client. Am I to understand that Secure Pass is going to store all of my passwords in the cloud? This is…. an insane security…
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SecurePass in SafePay now says "incorrect pasword"
From one day to the next, SafePay cannot open SecurePass (unblock) because now the password to unblock de vault is not recognized; in Chrome is running smoothly. This happened a couple of months after I upgrade from Windows 10 to WIndows 11. I already tried changing the vault password; also disable and enable the "use…
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Feature request for FIDO2 support
It would be great if MFA for Bitdefender Central supported FIDO2 Secure Pass Master password should be complex and possibly difficult to remember! Why not offer second option to unlock vault using FIDO2.
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Latest Bitdefender Update for macOS
Wondering when the latest update (The most recent version number of Bitdefender Antivirus for Mac is 10.3.0.3 and was released on March 11, 2026.) is actually going to be released to customers. Still not seeing this update on my two Macs
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How to create interactive product demos for software setup
I need a way to show my team the exact steps for our new software setup without recording a long video. Videos are a pain to edit and they take up way too much space. Plus, if a single setting changes, the whole recording becomes basically useless. I've been looking for an interactive product demo tool and found Supademo.…
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How do I unblock a series of phone numbers eg 1234??
I have had several hospital calls from different numbers blocked. The only solution I have found is to switch off Call Blocking. Help would be appreciated.
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Advance threat Defense ( adding a folder process )
Within this section the interface remains unresponsive and fails to provide a save option when attempting to add a folder to the exemption list. The software should explicitly indicate that enclosing the directory path in quotation marks at the beginning and end is required for the folder to be successfully added.
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Restart request every time computer is started
For the last week or so, every time I start the computer, Bitdefender tells me that I need to restart the computer. How to fix?
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Printer test pages not working – could Bitdefender be blocking them?
Hi everyone, I recently noticed that my printer sometimes doesn’t respond when I try to print test pages or simple documents on my Windows PC. Everything works fine if I temporarily disable antivirus protection, so I’m wondering if Bitdefender might be interfering with the print jobs. For context, the printers I’m using…
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Remove, or make optional, the Bitdefender "safe" label in Email Protection
For me, having the "Dangerous" label is all that is required. By definition, all other incoming emails are safe. I don't like getting every single email tagged with a useless label. It should at least be optional if users want the "safe" label. Yes, I know that some users might not understand that Email Protection only…
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Renewing Bitdefender
Hello, I would like to know how to extend my subscription. I have been trying everything but I only found the option to activate with a code. Thanks a lot António