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I suspect this is someone imitating Bitdefender [No, it's a genuine Bitdefender Dark Web Monitoring Alert]
I received this email today. I suspect it is a fake because I signed in to my Bitdefender account on my desktop and on my browser, and I don't see a new alert. The alerts I have are all around websites I was visiting today.
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How to start the VPN app minimized
Good evening. Because I choose to never shut down Windows — as that way I can continue my work right where I left off — I'm limited to restarts caused by Windows Update. So whenever the system resumes from hibernation, I find the main VPN window open, ready to reconnect. Since this happens so often, it's become annoying to…
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False positive: entire domain kaizenconsult.es blocked as Phishing (Antiphishing module)
I have already submitted this through the online form and received a case acknowledgement, but the impact has escalated since and I would be grateful for any help getting it looked at. The problem: the entire registrable domain kaizenconsult.es is being blocked as a phishing page by the Antiphishing module, across all…
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Printer test pages not working – could Bitdefender be blocking them?
Hi everyone, I recently noticed that my printer sometimes doesn’t respond when I try to print test pages or simple documents on my Windows PC. Everything works fine if I temporarily disable antivirus protection, so I’m wondering if Bitdefender might be interfering with the print jobs. For context, the printers I’m using…
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Is DiscoverySrv.exe 27.1.1.45 buggy? [fixed with Bitdefender Agent version 27.1.1.48]
The DiscoverySrv.exe version 27.1.1.45 that installed on my laptop on 14 August continuously is using 25% of my CPU and generating a lot of heat on the laptop. This was not an issue prior to this version being installed during the 14 August update. The file itself shows as created on 11 August. My laptop is running Windows…
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Bug: Bitdefender not starting correctly on PC Boot
Hi, after updating to build 27.0.62.352 bitdefender sometimes doesn't startup correctly after the pc has been shutdown for the night. On first boot the icon will appear but it will say "Bitdefender services are loading" when opening the interface will prompt the user with a login screen and the services will never start.…
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Feature Request: Option to archive, clear, or dismiss resolved Dark Web Monitoring alerts
Hi Bitdefender Team & Community, I have completed all recommended steps (changing passwords, enabling 2FA) for several historic breach alerts shown under Central > Digital Footprint > Dark Web Monitoring. Even after verifying my accounts and securing them, these alerts continue to occupy the main view on the dashboard. It…
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With regard to the new Bitdefender interface on MacOS, how can you tell when definition updates are successfully downloaded?
On the prior interface, the activity "overview" showed when updates were installed. Can we expect the same functionality in this new interface? Or somewhere else? I have been running 36 hours with no visible definition updates yet, but I allow for the possibility of this being silent in the background. Would still be nice…
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Scam Protection Pro - SMS & Notification Protection unable to stay enabled on Android
Hi everyone, I'm posting to see if anyone else has encountered this issue or if the Bitdefender team can advise on a fix. Inside Bitdefender Mobile Security / Ultimate Security on Android, under the Scam Protection Pro menu, both SMS Protection and Scam Notification Protection fail to remain active. When toggling them on,…
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Family Subsciption Ultimate und Kinderprofile
Ich benötige für meine Kinderprofile ebenfalls zugriff auf bestimmte Passwörter. Ich habe bisher allerdings nicht verstanden, wie das für ein Kinderprofil funktionieren soll. Ich kann mich mit SecurePass ja nicht mit meinem eigenen Login einloggen, dann bekommt mein Kind ja alle Passwörter.
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Unable to watch HBO Max when connected to Bitdefender VPN
US-based here. Friday I was able to watch HBOMAX while VPN'd to Atlanta. Today, I cannot. Tried numerous VPN locations. Tried numerous protocols. Uninstalled. Reinstalled. No joy. Did HBO tighten down over the weekend or did something change on the Bitdefender side?
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Accessing Amazon.com using Bitdefender VPN
US-based here. Until a month ago or so, I was able to access Amazon while connected via VPN. Now, I cannot. I have added amazon.com to the split-tunnelling settings, however, this does not help. I have to disconnect VPN in order to access amazon.com. I've tried connecting to various locations in the US. No joy. Please,…
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Repeated SecurePass Login Requests EACH PC EVERY SINGLE DAY
I have multiple PCs that I use throughout a given day and I use SecurePass on all of them. Sadly, I repeatedly see this request EVERY DAY when I first open up Firefox. If this is the way this is going to be, I think I'm gonna leave Bitdefender and find other alternatives. Just when I thought we had this issue handled,…
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PC App Store app - how to get rid of adware
I recently went to download WinMerge and somehow became infected with PC App Store adware. I was unable to remove the AlwaysOnTop subscription form or stop the program from Task Manager. After numerous tries of SafeMode starts I was finally able to get in. I tried a full system scan and BitDefender reported system clean.…
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Buna ziua. Am un PC cu Windows 11 Pro dar in Bitdefender figureaza ca Windows 10.
Buna ziua. Am un PC cu Windows 11 Pro. Asa apare in setarile lui. In setarile Bitdefender Internet Security apare ca fiind Windows 10. Sunt confuz.
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How to Install Your Bitdefender Security Solution on Windows
This article guides you on how to install Bitdefender on Windows OS. Before proceeding with the installation, make sure your PC meets the system requirements. https://www.bitdefender.com/consumer/support/answer/28558/ You can also watch the steps presented in the video below: As always, feel free to ask any questions in…
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Feature request for FIDO2 support
It would be great if MFA for Bitdefender Central supported FIDO2 Secure Pass Master password should be complex and possibly difficult to remember! Why not offer second option to unlock vault using FIDO2.
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Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
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Game Profile - Update check interval reverting to 1hr
When auto profile triggers game mod the update interval is configured as 12 hrs which sometimes switch backs to one hour ( after shutting down the game ) and some times it does not. happening for many months, reported several times here.
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Bug after 27.0.62.352 - all FW Rules are deleted
Today i am really angry. Bitdefender have delete all my huge FW Rules after updating. And the absolute worst case, it have deactive the "alert mode" too ! Open door for everyone. In the last years it happen more then 10 times. Only good thing is, i made a backup from the rules folder in July. When you fix this repeating…
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Bitdefender account cannot log in - "Unable to connect to the server" error
Hello, my Bitdefender account cannot log in. It keeps showing that it cannot connect to the server. Could you please tell me how to resolve this? The network is completely normal.
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Bitdefender Virtual Disk - need an option to disable
Hi, The Bitdefender Virtual Disk is causing me a ton of issues with system checks for online certifications, I’ve also emailed support about this. The system checks carried out by the online test provider are flagging my laptop as being a virtual machine due to the vhd that bitdefender has created, and I cannot enter the…
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Email Spam Filtering - Bitdefender Antispam question
I have Total Security and keep reading that it's great at filtering spam emails. But all I see within Bitdefender is email protection as in stopping dangerous emails. If it has actual spam filtering beyond just dangerous emails, can you tell me why I can't find it within the program? Thanks, Linche
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Web Protection not working on my Xioami Redmi Note 14 Pro
Dear Bitdefender Support Team and Community, I hope you are well. I am writing to request clarification regarding the availability of Web Protection on Xiaomi devices running HyperOS 3.0.302.0. I am using a Redmi Note 14 Pro with HyperOS 3.0.302.0 (Android 16), and I have found that the Accessibility menu required for…
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Issues with YouTube not loading correctly with Bitdefender Anti-tracker enabled
Today I noticed that YouTube.com would not load correctly in Safari while I had the Anti-Tracker Engine enabled in Safari Settings. Would anyone know why this suddenly affected Safari? It loads fine in Chrome. MacOS version is 26.5.2, Safari version is 26.5.2 (21624.2.5.11.8) and Antivirus for MAC is version 10.3.4.12.…
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[Total Security][Firewall] File modified triggered without obvious modification
At present Firewall is showing that files are modified and wants to connect when the file is not ( at least on disk, checked with hashes ). Either an update was pushed that introduced an issue or I have a very stealthy in memory rootkit that is changing all sort of things on the fly and not stepping on disk and Bitdefender…
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Downgrading from Bitdefender Premium Security to Total Security
Hello, I had previously been offered an upgrade to Premium Security for the remainder of my subscription. I have determined that I don't need the extra features. How might I go about downgrading back to Total Security upon renewal? I can't seem to find any options other than buying it "new" again.
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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
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Bitdefender Pre-Purchase Question
Hi, I am considering moving from Avast to BitDefender. The MAIN reason is that Avast won't leave me alone after purchasing. They are always trying to upsell to bigger and better products. Will bitDefender do this as well? If so, I might as well stay with Avast. Thanks!
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Bitdefender on my windows PC does not recognize active SecurePass application on my Windows PC.
I have Bitdefender open and running on my Windows PC. I have Bitdefender SecurePass open and running on my Windows PC. When I initiate a task in Bitdefender that requires access to SecurePass, Bitdefender ignores the already OPEN SecurePass application and opens a NEW SecurePass application on my Windows PC. So, then I…