The Bitdefender Expert Community

I would like to verify whether a file is actually malware or a false positive. It is currently in quarantine. Is it possible to check it safely? I use Bitdefender GravityZone. Thanks.

After a recent VPN update, my VPN stopped connecting creating some internet connection problems. The internet works fine before connecting to the VPN, however, when I run the VPN it doesn't connect and then stops the internet from working. I have run through all the troubleshooting suggestions by Bitdefender and still no…

tl;dr: my Windows 11 laptop has been crashing a lot in when I am at my workplace and I have reason to believe the problem is some horrid interaction between Bitdefender Total Security and something in the workplace, probably the wifi network. How do I best explore how to fix this, please? Here's all the detail, in case it…

In my humble opinion, it is a huge flaw and degradation of the software that you can no longer go somewhere simple to look at the logs for recent scans. Where the heck do you go to look at a scan that maybe you did yesterday and you need to go back and look at the log? Whoever decided to hide the feature that let you look…

Hi All, My website, asiatravelmates.com, was recently flagged by Bitdefender as spamware. However, after a full server scan, I found no such issue. How can I scan my website with Bitdefender to confirm and remove this warning? Thank you Anvietnam

Hello Bitdefender Team, First, I would like to say that I think Web Sage looks like a significant improvement over TrafficLight, and I am pleased to see Bitdefender continuing to invest in browser-based protection against phishing, scams, malicious websites, and online fraud. As a Bitdefender Premium Security customer,…

this doesn’t fix the problem !

Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…

Hi All The Bitdefender Antivirus Plus was recently updated. New UI. Better and responsive, version 2.0.188. But the Rescue Environment button when pressed does nothing. Also File Shredder does not work. Output - 0/0 files shredded. Suspecting some big bad virus is on the machine conflicting with Bitdefender. Reinstalling…

Firewall Rules quality of life / usability improvement. Addition to Firewall rules : mechanism for automated cleaning of obsolete rules. Currently available options are : 'Add rule' and 'Reset rules'. Either 'Reset rules' may be extended with sub-option for 'Reset to defaults' and 'Clean up obsolete' or a new link for…

Subject: Bitdefender interfering with Windows 11 (23H2) feature update installation Environment: Windows 11, version 23H2, build 22631.7582 (upgrading to 24H2/25H2) Bitdefender [product name/version here] OK; disclaimer: I must have been sleeping in class, not noticing that the major updates were not being installed over…

Bitdefender VPN doesn't stop them. They so annoy me. Thx anyone out there!

Can anyone tell me why my Full System Scan is showing about 1/3 less than a week ago? I usually get about 1.500K items scanned every 5 to 6 days, the last time my scan showed this amount was on Sept.19/26, I ran it a couple of times lately and only about 500k items showed, just an hour ago I ran another full scan this time…

hello, i've started to use bitdefender recently but it seems to interfere with my program goodbyedpi. It is a must for me to use it because i cannot access apps such as discord due to my location. Would really appreciate it if you could tell me a solution, thank you.

For the fifth year running, independent auditor Securitum confirmed Proton VPN’s infrastructure keeps no logs of browsing activity, DNS queries, or anything that could tie a user to a session — proof that Protons’ no-logs policy isn’t just a claim. Proton openly publish the full no-logs report so a user can read it for…

I was attempting to install Bitdefender Total Secirity on a new Macbook NEO A18 Pro and unfortunitely it would not allow me to fully install it and the web extentions in Safari and Chrome? Google Gemini said that the OS on the Macbook Neo is like IOS where it uses sandboxing and does not allow direct access to the OS so…

this domain keeps popping up on my in my browsers.. https://securesweep.pro/ There is always more to it,but, it pops up as a McAfee System sweeps telling me there are a lot of viruses and issues with my system.. Either it's a total scam or bitdefender is not doing its job.. In any case, is there a way for me to block this…

I have Premium Security Family. There are 6 family members and maybe 15-20 devices, mostly phones and iPads that need to be covered. My question, is it better to just leave me with my account at Bifdefender central and get the devices covered by sending links out to who needs them, or should 5 members create their own…

Hello. My computer was running very slow. The RAM usage was 85%. I took it to Best Buy Geek Squad who said the number resource user on all tests was my antivirus, i.e., Bitdefender. Are others experiencing this? If so, what did you do about it? What do you suggest I do? I like Bitdefender but it's really slowing down my…

In setari imi arata windows 11 Pro 23H2,iar in integritatea calculatorului ca nu indeplineste conditiile pentru windows 11.

I had a Total Security 10 Device plan and I just purchased as Total Security 25 device family group plan. Do I have to reinstall on every machine or can I just move the machines that I have into the family group?

Hello, I created rules for several applications to authorise internet access, and I created one rule to NOT ALLOW access to the internet. But this rule is often bypassed and reset to "authorised" without having changed anything! I don't understand that on every restart this one and only rule for interdiction is reset to…

I'm posting this with profiler and syscall data, because every existing thread I can find on BDLDaemon CPU usage gets answered with some version of "background scanning is expected." This is not that. The product's own on-access threads sit idle more than 99% of the time while a separate rescan thread holds 83% of a core,…

Bitdefender outsourcing announcement to US company Constella Inc. Maybe somebody also received this email enclosed. In the first moment looks like coming from Bitdefender. Was in german language.

Hi, Today after an update that completely changed Bitdefender's UI (which is awful btw), the security widget that was on my desktop is gone. Also when I right-click on the Bitdefender icon in the system tray some features are gone, I can no longer see the product information with the exact dates for the last product…

Hello everyone, Noticed something weird with TrafficLight extension and wanted to see if anyone else is getting this. Let's say, if I search youtube Taylor Swift on Google, the little green checkmarks only show up on the regular web results like the "Greatest Hits" playlist and the channel link. But the actual video…

Hi All, How to check serial number for all the devices list in my Gravity Zone?

My account shows that Email protection is enabled and active for my outlook email account, but I no longer see the flags on each email beginning on the 19th. The Bitdefender email activity log shows this. In the attached image there is no email protection activity for the 20th and the 21st, but I do have emails in my inbox…

Good evening. On my smartphone, where I have Bitdefender VPN enabled, it often shows that the VPN is connected, but in reality it isn’t — it’s trying to connect to a network. This situation can last anywhere from a short to a long time and unfortunately this is a problem because my data remains exposed while I think I’m…

Beste, Ik slaag er al een tijdje niet meer in om in te loggen op internetbankieren van Argenta. De kantoorhouder denkt dat Bitdefender daar voor iets zou kunnen tussenzitten. Daarom heb ik de instellingen zo aangepast dat de Antivirus tijdelijk werd uitgeschakeld en dat Safepay niet automatisch werd ingeschakeld als ik…