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Please consider adding support for running Bitdefender in Safe Mode.
My computer was infected with ransomware that rebooted Windows into Safe Mode before starting the encryption process. Because Bitdefender was not running in Safe Mode, it was unable to detect or block the attack. I believe support for Safe Mode protection would significantly improve resilience against this type of…
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Patch-Management: sort-option for installed and missed updates
We would be pleased to get a option to sort in the patch management for fields like installed/pending and missed/installation error. To scroll down hundreds of finished updates to find out news or errors waste a lot of time. Thanks for reading. 😉 (GravityZone Business Security)
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Dreadful MacOS version of Bitdefender.
Hello. Installed what I thought was the latest version of Bitdefender for MacOS and got the following item (see attached picture). Bears no relation to the Bitdefender items on their website and version numbers don't match the latest version numbers. Also you can't install the VPN from this hopeless app.
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Unable to access websites and apps because of the VPN
Does a Bitdefender Premium Security exist without a VPN ? When I activate the VPN in normal web session or Safepay session, i am unable to access 80 - 90% of websites or a lot of my appilcations don't work because the VPN blocks the access to their website editor (licence control , cloud interface, bank and financial ,etc…)
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Renewing Bitdefender
Hello, I would like to know how to extend my subscription. I have been trying everything but I only found the option to activate with a code. Thanks a lot António
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Problem with Pay Program
Hello people I use IOS device I pay Mobile Protection I see the payment as ok but the app say still free programs and I cannot use the protection for mobile program I pick program per year I make disconnect account and log in again I use restore the payment but still nothing
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Is Trojan.GenericKD.79646462 another false positive?
I reinstalled Dropbox after it stopped working on Windows 11 LTSC and as part of the reinstall I moved the local Dropbox folder to G:\DropBox. Now I am getting the following message from BitDefender: "The file G:\Dropbox\.dropbox.cache\new_files\815a07d28ec8309b9fc9e332ada55869 is infected with Trojan.GenericKD.79646462…
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Autofill suddenly stop working on windows Chrome
Securepass autofill suddenly stop working today on my windows chrome browser, it was still working fine yesterday. I switched back to old bitdefender password manager, and the autofill works fine. Appreciate any help, thanks
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Persistent "Access Denied" folder lock error after false-positive file detection
Hello, I am running Bitdefender on Windows 11 and am currently locked out of a specific directory due to what appears to be a high-level driver file lock following a false-positive detection. During a recent software file transfer, Bitdefender flagged a specific application component as a generic threat, and the file was…
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Code Integrity error after enabled Secure Boot
Hello. I'm using Bitdfender on Windows 11 Home and I am writing this post because I have a symptom that I would like to ask a question about. I just enabled Secure Boot and since then I've been getting the following logs in Event Viewer. Event ID 3033 Code Integrity determined that a process…
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Printer test pages not working – could Bitdefender be blocking them?
Hi everyone, I recently noticed that my printer sometimes doesn’t respond when I try to print test pages or simple documents on my Windows PC. Everything works fine if I temporarily disable antivirus protection, so I’m wondering if Bitdefender might be interfering with the print jobs. For context, the printers I’m using…
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Where is my Bitdefender Activation Code?
I just renewed my subscription, but I don't have my activation code to add Bitdefender to a cellphone.
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How to fix my Bitdefender / SecurePass subscription?
I paid $99.99 on July 21st for an annual family plan on Bitdefender SecurePass. Today I received notice that I was charge $5.99 for 1 month subscription. I was on a monthly payment plan but decide to do the annual family plan. I am being charged twice for the same product. Not sure what I have right now, please help.…
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[Feature Request] Auto-Disconnect VPN upon leaving auto-connected websites
Currently, Bitdefender VPN allows users to set up Auto-connect - automatically connecting to the VPN when visiting specific websites or categories. However, once the user navigates away from the site or closes the tab, the VPN remains connected until it is manually turned off. Suggested Feature: Add an Auto-disconnect…
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Aggiungere nuovo campo per Antispam posta
Saebbe molto utile aggiungere un nuovo campo nel plugin antispam (uso outlook), in grado di poter identificare come spam anche le mail che arrivano con in oggetto sempre lo stesso ad esempio " I RECORDED YOU" ma come mittente utilizzano la mia casella di posta. In questo caso non posso identificarlr come sapam perche…
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I used Windows Defender one time only to test the quality of its protection, and I wasn't satisfied
This image shows a four-hour delay in updates, which is dangerous because threats refresh every few seconds. Is this accurate? I'm concerned about security; does this represent a weakness in the most important thing, which is updates? What do you advise me to do? Stay away from it. I would appreciate a response if you…
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Family Pack expired 31/7 and stopped, I can't add a new activation code for Ultimate Security Family Plan
Hello, My Family Pack expired on 31/7 and I received a question to renew to the new Ultimate Security Family Plan 25 devices 1 year at 189,99€. But I could obtain via licentie2go the same pack for 79,95€ and I have an activation code. My old licence is erased and I received an credit note. My card defined on the…
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Pop Up Screen
I am getting the above screen. No scans have picked it up. What is it?
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Bitdefender VPN stats graph shows wrong day
Hi everyone, Today is Saturday July 4th but it shows as Thursday in the stats graph, when I hover my mouse over Monday in the stats graph it shows as Wednesday July 1. It shows the date correctly, Wednesday was indeed July 1 but it shows it as Monday instead of Wednesday in the stats graph. I have bitdefender VPN version…
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How can I resolve issues with Bitdefender blocking legitimate websites or app ?
Hello , My name is Mukesh karkey, I'm having trouble with Bitdefender blocking legitimate websites and applications like my VPN and certain browsers, and I'm looking for some advice. I'd love to hear about your experiences with this issue. What specific applications or sites have you had problems with, and what methods did…
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Bitdefender Total Security and O&O Defrag 30
Hello, thank you for reading. I have installed O&O Defrag on my Computer, with Bitdefender Total Security installed. Upon restart I get a BSOD. If I remove either Bitdefender or O&O Defrag, the problem goes away. Is this a know issue? Thanks.
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Can I disable in-the-cloud scanning?
Hello, (this is initially for a Windows laptop, and potentially Android devices later on) I am a longtime user of Avast, but for years now, I have been unhappy with the direction they are heading in. Finally decided to pull the bandaid off and look for a replacement. That search has led me to Bitdefender, however I have…
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Fix the problems with your buggy buggy app!
After years of putting up with this poor quality, buggy software, I'm out. This company takes years, and years and years to fail to fix even the simplest issues with its own software. The sofware fails to keep settings, the profile system doesn't work properly, the logs are completely hidden and the interface is clunky and…
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Bitdefender VPN kills internet speed
Why does the Bitdefender VPN kill internet speed by 75 to 80%?
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How can I use Safepay for Banking Payments in Switzerland ?
Finally, Safepay is also compatible with UBS e-banking. In Switzerland, I always receive my invoices with a QR code, which I can scan in the banking app when making payments. Safepay doesn't allow me to use the camera, so I can't pay invoices with it. With Bitdefender, I can specify programs (e.g., the Firefox browser, but…
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Banyan-admin.exe -> Banyan-admin-worker.exe -> Powershell.exe -> "disinfection in progress"
This has started recently at my cousin's home computer, on which I have installed Bitdefender Total Protection (which has been running for many many years without issue). She uses her home computer to connect remotely through her office network and then to her office personal computer. Recently the office IT staff upgraded…
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Security Error Issue
Hi, when I try to open an email link, I get this Security error.
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Scam detection has no false positive override
I have Bitdefender Total Security, and two of the licenses are on our Android 16 phones. I received a text message the other day that is valid but blocked and apparently deleted. Bitdefender acted upon a false positive. The text is valid and is related to electrical work that is now completed on my home. The SMS and Scam…
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Parental Control: Using Wildcards for Allowing/Blocking Sites
Everyone who is used to firewalls tends to block or allow domains, including subdomains via a wildcard notation *.domain.tld I can't find a comparable solution in "Parental Control". If the general function of choosing applications to block or allow would be working sufficiently, this mentioned lack of configurability…
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How can I contact someone at Bitdefender regarding a subscription renewal?
When I ordered my subscription last year it was for $63.59. I just received an email from Avangate that I was charged $116.59 and have no idea why and cannot get un touch with anyone at Bitdefender. After this issue, I'm sure to cancel when subscription ends unless i get an explanation why this amount charged.