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Release notes for 7.20.51.200061 and required reboot on MacOS
This morning, March 12th, our MacOS users received a notification from BitDefender asking them to reboot their machines, something that had never been noticed before. Looking at the version of BEST for MacOS, I noticed that it was version 7.20.51.200061, which is not yet documented in the release notes page. Is this reboot…
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VPN will not connect. Says service is down. Restart computer.
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Antivirus plus Build 27.0.49.249 issues after update
Hey After i updated my anti-virus yesterday, it now detects all websites as scams and malicious, including Bitdefender's website. It slows down the load of the webpage, and I tried to talk to Bitdefender support, but after a while, they decided that it was NordVPN's fault, though it was not the one being updated. Even…
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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Special characters
Some of the special characters that are used to generate a password are not always accepted by some sites. Is there any way to change which special characters are used in the generated password? So far I can only find to use special characters or not use them.
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Black taskbar icon?
Installed BD Security Endpoint Tools agent on Windows 11 24H2 26100.3476 (latest version) images and when updating it seem to crash once. When I finally got it repaired & updated to 2.9.20.519, the taskbar icon is black background with white letter "B". It also wouldn't start the BitLocker encryption process, I had to…
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Galaxy Z fold 6.
Password Mgr doesn't add new accounts. Doesn't suggest or accept new password.
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I Forgot My App Lock Pin. How Do I Reset It?
I seem to have forgotten my App Lock PIN and I need to reset it. However, when I click the "I forgot my PIN" link in the app, I am simply routed back to the general Bitdefender Central homepage (so much for being user friendly), and I cannot figure out where I need to go on Bitdefender Central to change my App Lock PIN. I…
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Access denied
I get this error for costco.ca if I use a Vancouver (Canada) ip but no problem if I use a Toronto(Canada) IP This is the message I get: Access DeniedYou don't have permission to access "http://www.costco.ca/s?" on this server. Reference #18.981c2117.1741905556.8b33b38…
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Bitdefender: Billed twice
Hello, it appears I am being "auto billed" twice by Bitdefender. My credit card is being charged twice. May I ask, how can I resolve this? Is there a page on Bitdefender Central to stop the double auto billing? With that said, I do "love" the service Bitdefender is providing. Thank you.
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How to install & activate Bitdefender Premium VPN on Windows, Mac, Android and iOS
With Bitdefender VPN you can keep your data private each time you connect to unsecured wireless networks while in airports, malls, cafés, or hotels.This way, unfortunate situations such as theft of personal data, or attempts to make your device’s IP address accessible to hackers can be avoided. Restricted content can be…
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Make customer feedback easy, open and transparent.
Bitdefender claims to have make it easy to make suggestions. I searched and found this forum but the very first comment says "closed". I would like to see Bitdefender actually place a feedback button on the dashboard.
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Kaspersky Orphan Supremely Underwhelmed
The amount of time it takes to troubleshoot unalerted port, app, system, service blocks on my child's account is unbelievable. No way to easily impersonate parent to be able to configure is crazy. Let alone the absence of any notification of port blocks that are keeping the entire Internet (other than Bitdefender…
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Recent Bitdefender update has made VPN stop working.
After a recent VPN update, my VPN stopped connecting creating some internet connection problems. The internet works fine before connecting to the VPN, however, when I run the VPN it doesn't connect and then stops the internet from working. I have run through all the troubleshooting suggestions by Bitdefender and still no…
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How to stop loop between BD quarantaining files and OneDrive syncing them back onto my Laptop
Dear community, After an unfortunate SSD crash and replacement, I had to reeinstall everything from Windows to all software and local documents and files. The last step was to instruct OneDrive to sync the Documents folder (containing several thousands of files) back from the cloud onto the local disk. When OneDrive…
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Cannot access Amazon website
I am using split tunnelling I have tried going to different locations I have tried different protocals Still cannot access Amazon unless I turn off the VPN
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Fortinet removal
Hello, I never heard of fortinet until now. It has started to stop me going to websites that are incredibly important for my work. Government websites. I dont know how to get rid of it. I tried the FCremoval.exe and it did nothing. Its very frustrating and I dont know it got on my computer or how to get it off. Any help…
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Safepay Banking Cloudflare Error 600010
For one bank website, I am not able to sign in because Cloudflare doesn't recognize me as human and gives Error code 600010. On that website for both of my PCs (Win 10 and 11), Cloudflare lets me pass on that website with Chrome, Edge, and Firefox. I also get Cloudflare approval in several other bill-paying websites using…
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Open firewall port
Hi, I'm trying to have "Open Hardware Monitor" app accessable on my local network but the firewall of bitdefender is blocking it even though I'm adding the rule for it to be ignored.. I've tried different combinations, with the network type, protocol, traffic direction, IP, ports… The application selected is the correct…
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Securepass and Bitdefender login
I am working to move from Nordpass. I can not find an import, but I am using both for a while. Everytime I want to activate Securepass, I have to give biometric signin, main Bitdefender login, Securepass login and aditional biometric login. There must be an easier way.
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What is the Gravity Zone & how to make an account there
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Virus
Bitdefender is not finding this, and it constantly pops up (disappears for 5 seconds, then pops up again). It's driving me batty. It keeps wanting to take me to McAfee to sign up and to delete the virus.
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Safepay no longer prints to default printer
Hope someone can help. Printing when in Safepay has always worked correctly until one day it didn't. The default printer shown in the footer of the Safepay page is correct (a physical printer) but when asked to print it now just opens up Microsoft OneNote. I don't understand what could have caused this change or how to…
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Bitdefender Internet Security blocks CAD- program
Hi there! I´m a bit lost trying to troubleshoot a problem with my CAD-Program and Bitdefender Internet-Security on my Win 11 pro -Laptop. My CAD-program (Megacad 2021) tries to connect to a server online to get the licence-key on every start (or alternatively I can download the license for max. 14 days). I can only do so…
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Does iOS Web Protection & ExpressVPN
Do iOS Web Protection and ExpressVPN have the same conflicts as Web Protection and Bitdefender VPN?
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RE-INSTALL ENDPOINT SECURITY TOOLS
Good afternoon, I'm having a problem with some company computers that had Bitdefender Endpoint Security Tools installed through a grant. It turns out the antivirus software was uninstalled on some computers, but now, to maintain support, we have to reinstall it. Who should provide me with the setup installer? I have no…
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Securepass Invalid password
Hello, Due to the fact that the working old Password Manager was removed from Chrome store, I am forced to used the new unpolished Securepass. Unfortunately for me I am using Linux. The Securepass extension adds to the browser but the vault pass is not recognized and I cannot login. Tried from Central too, same result.…
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WiFI Vulnerability Scan claims no password when there is one
I recently installed Bitdefender on several family pc's and laptops. A vulnerability scan indicated there was a low level threat with my Wi-Fi. Upon looking at the details, I noted that Bitdefender recognized my Wi-Fi was encrypted, but it claimed I have no password. Every time I connect to the Wi-Fi I get an annoying…
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Bitdefender and icon-pdf files
Each time I boot my computer (Win 10 22H2) bitdefender appears to create a bunch of PDF files that seem to be icons. I don't suppose it is damaging or take much time but writing to the SSD more-or-less randomly doesn't seem like good practice. One example is this: C:\Program Files\Bitdefender\Bitdefender Security…
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Bitdefender Internet Security and Windows 11
Hello, As a long time user, I have a current Bitdefender Internet Security subscription. The user guide in the product (dated 2023) doesn't list Windows 11 as a supported OS - it stops at W10. Does that mean that Internet Security is not supported by Bitdefender on W11 ? Thanks.