How do I add a 10 x licence pack to an existing 25 x licence pack?

richstad

Hi

I already have 25 licences of BD. Can you please explain to me how I can add another 10-licence pack (using its activation code) to the 25 licences?

Thanks!

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and give you the correct answer.
Regards.

Alexandru_BD

Hi @richstad,

What type of subscription(s) do you have for the 25 devices? The only way to do it would be to activate another subscription in paralell with the existing one(s), so that you can add more slots for protection, however, there will be separate expiration dates, so you won't be able to merge them all into a single subscription with one expiration date. To sort this out, I would also advise you to get in touch with Bitdefender Support, as they can make recommendations based on the current status of your account and security requirements.

Regards,

Alex