I have paid for VPN Premium but still getting 200mb limit

Skud13

Hi, I have paid for the Premium VPNN but still have a 200mb limit and the option to upgrade. Have I missed something on the install/activation?

Flexx

https://community.bitdefender.com/en/discussion/83373/i-have-paid-for-vpn-premium-but-still-getting-200mb-limit

Hi Member

Kindly drop an email to bitdefender support at bitsy@bitdefender.com regarding your query .They will reply back asap.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)

Silveseas71

I've got the same issue as well. Purchased Bitdefender Total Security and "Premium VPN" on 10/29/2022 and it is stuck at 200mb with an "upgrade option." If i try and active using the only code I received that was for Total Security i get "activation failed with error code: 11. Please contact our support team for help with this issue."

So far support sucks, at this point I may get my money back and go back to Kaspersky as at least their stuff was seamless to install.

Gjoksi

@Silveseas71

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

https://community.bitdefender.com/en/discussion/comment/317568#Comment_317568

Hi @Silveseas71,

I have replied to your inquiry here:

https://community.bitdefender.com/en/discussion/89268/my-premium-vpn-account-still-has-200mb-limit-how-can-i-fix-this#latest

Regards

Ian Speechley

Got Bitdefender Total Security but can't install Premium VPN "error code 11" on PC and "Code invalid" on android phone - 10th April 2025

WIN_20250408_15_39_33_Pro.jpg

VPN NOT.jpg

Alexandru_BD

Hello @Ian Speechley,

Well, like the message suggests, this needs to be further investigated by Bitdefender Support. They have the required tools to check the activation code status and find out what is causing that error. You can get in touch with them at the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Fyi, I'll be closing this thread since it was opened back in 2022 on a different topic. 🙂

Regards,

Alex