I have paid for VPN Premium but still getting 200mb limit

Skud13

Hi, I have paid for the Premium VPNN but still have a 200mb limit and the option to upgrade. Have I missed something on the install/activation?

Flexx

https://community.bitdefender.com/en/discussion/83373/i-have-paid-for-vpn-premium-but-still-getting-200mb-limit

Hi Member

Kindly drop an email to bitdefender support at bitsy@bitdefender.com regarding your query .They will reply back asap.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)

Silveseas71

I've got the same issue as well. Purchased Bitdefender Total Security and "Premium VPN" on 10/29/2022 and it is stuck at 200mb with an "upgrade option." If i try and active using the only code I received that was for Total Security i get "activation failed with error code: 11. Please contact our support team for help with this issue."

So far support sucks, at this point I may get my money back and go back to Kaspersky as at least their stuff was seamless to install.

Gjoksi

@Silveseas71

Hello.

ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices and/or your payments/purchases.

So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Also, @Alexandru_BD and @Mike_BD (they both work for Bitdefender) can take a look here and help you with the issue. You can PM them.

Regards.

Alexandru_BD

https://community.bitdefender.com/en/discussion/comment/317568#Comment_317568

Hi @Silveseas71,

I have replied to your inquiry here:

https://community.bitdefender.com/en/discussion/89268/my-premium-vpn-account-still-has-200mb-limit-how-can-i-fix-this#latest

Regards