The Bitdefender Expert Community

How to allow a false positive in scam détection ? skills.md ans skill.md are detected as scam, but it's a filename for ai agents so i'll often receive ut...

Currently virus blocking suspicious activity, etc only show in Bitdefender notifications and in Bitdefender central. However, if for some reason, malware is able to then prevent access to Bitdefender Central, there is no logging available. In this age of AI attacks I think it's essential to have multiple logging paths. For…

Hi hello and good day all, I was wondering whether there's a way to track a ticket that I opened for refunds? The auto-renewal caught me off guard this month around, thanks in advance!

L'application Easy Gold Mining que j'ai probablement téléchargé à mon insu et qui est invisible sur mon Android affiche sans cesse des fenêtres publicitaires. Elle n'est pas détectée par Bit Defender. Pour quelle raison ?

I need to talk to a Bitdefender agent regarding my renewal. How do I do that please?

Bitdefender Internet Security build 27.0.55.287 on a Windows 11 Home version 10.0.26200 build 26200 PC. I go to Settings…Update and turn Update Automatically on as well as turn on Silent update. After some period of time (random amonts, but more than a day), I check again and both the settings are back off. I turn them…

Hello, I have two remote PCs, A and B. I remote to PC A then use NoMachine to connect to PC B. A while back I was trying to add a firewall rule to only allow a NoMachine on port 4000 from a specific IP address belonging to PC A. I added the rule, and immediately after adding it I was disconnected from the NoMachine…

Medical bills can sometimes be confusing, especially when they include insurance adjustments, different service charges, and unfamiliar billing codes. What do you think would make medical bills easier for patients to understand? Have you ever had to contact a provider or insurance company to clarify a charge?

Hello, I have Bitdefender Total Security's Anti-Spam feature enabled but I don't see it anywhere in the Outlook app on Windows 11. How can I check and make sure it's enabled? I am getting Spam so it would appear to not be working. It does show on the toolbar in Thunderbird mail on Windows 10. Thanks in advance for any help.

I received strange blocked connections from Insight-bss.com the scam alerts were tagged as Phishing could these be innocent, of should I be concerned? Insight are a recruitment agency, also using generated links for meetings, not teams meetings set up in a calendar. As the alerts say Insight, I assume they having nothing…

Bom dia! Ontem entrei em contato telefônico com a Ouvidoria da operadora Claro (Grupo América Móvil) e durante a conversa a atendente me enviou uma msg por whatsapp e eu confirmei o recebimento. Mas, recebi também um e-mail com com um arquivo ZIP. Ao questioná-la percebi que ela não sabia o que é um arquivo ZIP. Bem, tenho…

This is very frustrating and makes it only half useful. I understand why it can't scan system files, but I have hundreds of gigabytes of my own files on my phone that change regularly. These are never scanned for malware by Bitdefender. Why?

I use both iPad and iPhone with IOS 26.0.1. Trying to activate Scam Alert but Calendar is not under Mobile Security. Cannot, therefore, initiate full access. What other options to activate Scam Alert.

How to buy or renew a subscription to Bitdefender Premium Security Family with cryptocurrency?

My (expired) subscription included many features (VPN, etc. ) I have no interest in. How do I subscribe only to antivirus, anti-malware, and protection against harmful websites etc.?

Maybe I’m also the only one who wants these features. 😊 I’ve been using BD for over 15 years and maintain a very extensive custom FW rule set. Ever since, I’ve been missing two or three features: To avoid being asked again every time a file is updated when a rule for it already exists (Alert Popup), there should be a…

The Bitdefender Antivirus Plus application has stopped updating virus updates automatically. I have to do it manually. What is the reason for this and how can I fix the error?

How do I get this message to go away. I get this every couple of hours.

As a user who values privacy and network performance, I want Bitdefender to offer native Encrypted DNS (DNS-over-HTTPS / DNS-over-TLS) configuration options, so that I can encrypt system-wide DNS queries and apply custom filtering (ads, trackers, phishing, and malware) directly at the resolver level without needing…

Hi Bitdefender Team and Community, I am writing to propose a feature request regarding browser privacy and ad blocking. While Bitdefender Anti-Tracker does a great job blocking trackers and telemetry, users still need to rely on third-party extensions (like uBlock Origin or AdGuard) to handle intrusive ads, pop-ups, and…

I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…

I am trying to find how to set up call blocker on Samsung Z fold 7 running android 16 and One UI 8.5. It seems there is not a way to have BD be the spam and caller ID, is there a way to get it made the default program?

Hi everyone, I’d love to see Bitdefender release a native Android TV / Google TV security app. With so many smart TVs running on Android OS, users frequently install custom media players, file managers, and sideloaded apps. Having real-time APK scanning, web protection against phishing links, and a UI optimized for a TV…

i ld like to request to change the game mod mechanism due to a valid reason , bitdefender should switch to the game mod automatically even the game is not in the full screen mod, cuz the pc requires the same optimization regardless of the full screen mod.

Hello, I am running Bitdefender on Windows 11 and am currently locked out of a specific directory due to what appears to be a high-level driver file lock following a false-positive detection. During a recent software file transfer, Bitdefender flagged a specific application component as a generic threat, and the file was…

Hello, I'm trying to download utorrent, Bitdefender seems to cancel the download and won't allow it, how can I do this please? Thank you heaps.

Today I bought a new 2 year subscription for Bitdefender Total Security from Newegg.When I went to Bitdefender Central and entered the new code; it did not extend my old subscription, but instead gave me a second subscription for 2 years. Support says they can't do anything about it which is crazy. I made a ticket for…

Can someone tell why when I ask to open Ask the Community from the main interface screen it opens the Bitdefender Antivirus software page on the browser, Edge is my default ? This started yesterday July 13/26, I was aways able to open it prior. I can open it through saved favorites and sign in. This seems strange as I did…

Good day to anyone reading this. I have used Bitdefender products for the past four years without any major issues. Last week, however, the autorenewal feature, which I always turn off after each manual renewal, led to me being charged 50 euros. I immediately wrote to BD support asking for a refund. However, the ticket…

Finally, Safepay is also compatible with UBS e-banking. In Switzerland, I always receive my invoices with a QR code, which I can scan in the banking app when making payments. Safepay doesn't allow me to use the camera, so I can't pay invoices with it. With Bitdefender, I can specify programs (e.g., the Firefox browser, but…