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Computer continues to freeze on boot
Good evening. I have three computers running Bitdefender, and all three have the latest version of the antivirus. The problem is that on one of them, even though it already has the latest version of the antivirus (27.0.57.313), it keeps freezing when Windows starts up. What I’ve already tried: I’ve even tried reinstalling…
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Urgent: 2FA Reset Required – Cannot Access Account
Hello Bitdefender Community, I am reaching out because I am currently unable to access my Bitdefender account due to an active two-factor authentication (2FA) that I can no longer complete. I have already made multiple email contacts requesting a reset, but I have not received any response so far. I have also provided…
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Bitdefender signature update downloads: Plugins/e_spyw.i01 Plugins/emalware.001, what are they?
Bitdefender and it says that my pc is clean but then look through my Bitdefender update run today there are update downloads including: Plugins/e_spyw.i01 Plugins/emalware.001 Plugins/krnl.xmd What are these files?? Many other files downloaded too but too many to list. Scan details say 123,634 'Skipped items' and 331…
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bdntwrk conflict
Hi! I have Windows 11 Pro and recently installed Windscribe VPN. I hope someone can help with this. This is the message I'm getting… Windscribe has detected that bdntwrk is using a high amount of CPU due to a potential conflict with the VPN connection. Do you want to disable the Windscribe TCP socket termination feature…
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How the infection detection works?
Here are 2 notifications from bitdefender. It's only static text. I own this two pages. The certificate is valid. What is wrong with this? Infected web page detected Feature:Online Threat Prevention We blocked this dangerous page for your protection. [URLs removed by admin - Posting malware samples and /or URLs is not…
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Comparison: Is Bitdefender Antivirus Plus as powerful as Total Security?
Hello Bitdefender experts, First of all, I don't have enough money to buy the full Total Security product. My question is, does Bitdefender Antivirus Plus have the same strong basic security engine without the add-ons, and is it sufficient without me having to worry about security?
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How do I check if my account is set to auto renew or not?
Anyone know, plz?
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Firewall Is Blocking Splashtop Remote Access
Remote access via Splashtop is being blocked by the firewall even after the app is allowed. I cannot find any current threads regarding this. I need urgent guidance for a workaround. This is crippling my business and I will need to consider alternatives ASAP if I cannot restore functionality.
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Unable to delete assets
On GravityZone Business Security Enterprise, if I select assets (not part of the AD group) and then click delete, the wheel spins but doesn't delete the asset. I also tried scheduling the automatic deletion of all assets that have been offline for 30 days, but it doesn't work. What can I do?
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False Positive
Hi! my name is Viggo and I am desperately trying to get my business EcoHulls running with my two friends. Our website has been built by a professional but because it is new it still seems to get flagged as a false positive by many providers, including Bitdefender. One customer could not access our site through his wifi…
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Proton VPN - Keep It Always Connected On Your Android Phone
Hi there, I have used NordVPN for years. I am now using Proton VPN. It is, in IMHO, a quantum leap above NordVPN. It connects faster, and its speed even outperforms my ISP (Xfinity) 800MBs internet plan by 30%. And, most importantly, my connection has stopped being throttled by Xfinity. And, with the upcoming issue of…
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YouTube
I want to only restrict access to YouTube and TikTok (for example) for my kids using screen time/limits. I want them to be able to play games and do anything else but limit screen time to say 2hrs per day just for these apps. Is that possible please?? Especially my daughter would spend all day watching screaming…
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VPN blocking backup software
I'm using Netgear Armor and its VPN on Windows 11. My backup software, iDrive, doesn't work with the VPN activated. How can I exclude this software from VPN. Thanks.
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Process to remove website from Bitdefender Trafficlight
Hello! How / what is the process to request the removal of a website from Bitdefender Trafficlight? The website of the company I work is being classified as such. Thank you.
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Cancelling my subscription - Talk to a human over the phone
Support: If you encounter issues, you can contact Support or call their member services line at 1-855-574-4.3.1.3. I did talk with a customer representative whom I called at 1-855-574-4.3.1.3, and the rep was lovely and helped me cancel what I thought was my bitdefender, but changed to bitdefender Premium Security as I…
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Phishing & Spoofing
I have now had 2 incidences where clients of Actiflex Ltd (my company) have received emails purportedly from myself & authorizing change of Bank Account details. The clients have been further asked to remit outstanding payments to these new accounts. As mentioned there have been 2 incidents where in the first one USD…
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Firewall alert window problem
Hi. It's me and firewall alert mode problem again. When a user is playing video games in fullscreen, the sudden appearance of an permission alert dialog can cause: 1- The game window to minimize at inappropriate times 2- The user to misclick on the dialog because they were about to move the mouse and click, unintentionally…
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Bitdefender update 27.058.321
I seem to have missed getting the update 27.0.58.321. The previous version I had was 27.0.57.313 and then last week Apr 8 I received 27.0.58.323. I assume I should have received the 27.0.58.321 prior to the 27.0.58.323 version. Can someone tell me why this version update did not happen? I have Bitdefender Premium Security…
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Bitdefender updates causes long system freeze
Ok so I see a lot of people complaining about the startup freezes caused by Bitdefender, its actually the software updating causing the system freezes, most of the time it updates at startup. But I noticed these freezes happening too well after the startup and everytime I checked bitdefender notifications and an update…
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How to move to subscription plan
I buy Plus subscription but my defender stays at trial what to do
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How to disable bitdefender autopilot ?
Hi It constantly warns on the main screen that the password is weak, install password protection. How do I cancel the warnings? edit: I blurred your Account name at the top, Scott.
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Abonnement SecurePass
Bonjour, j'ai activé ma licence secure pass aujourd'hui alors qu'il me restait 29 jours d'essai. Ma date d'expiration est le 15/04/2027, alors qu'elle devrait être le 14/05/2027. Pouvez-vous rajouter mes 29 jours manquants s'il vous plaît ?…☹️
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Renewing Bitdefender subscription
Hello, I want to know how to extend my 3 years subscription ( Bitdefender Internet Security). I have tried all options in Bitdefender Central but i always end up with the price of 8,15 €. Something must be wrong. Can anyone please help me? Thanks a lot in advance, António
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Is there a way to get rid of this incredibly annoying “Generate password” prompt?
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Possible false positive detection
Yesterday I opened an official modpack on curse forge called All The Mons version 0.17 something, the version before the latest. When I opened it bitdefender went off saying I had a trojan generic. All files flagged were related to the mod crash assistant. C:\Users\name\curseforge\minecraft\Instances\All the Mons -…
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I am trying to install bitdefender total security in compromised environment with no internet connection, offline install?
I understand there can be issues with an offline install, and the latest one in another thread seems out of date, from last year. Can I get the new one? I see the thread on how to update the virus signature base, that part I think is covered. I have a subscription, not sure how that will work without internet, can I…
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VPN update for windows
I see on Apr 2/26 there was an update for VPN for windows version 27.3.2.2 my version is 27.2.6.2(b) How does this update happen, do I have to do something to get this update? I have Bitdefender Premium security - Individual
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How Do I Configure The Firewall for Webdav Connection?
When I work from home, I access my office services through it's Webdav connection. I currently use Netdrive, which is very flawed in that it causes sync issues, resulting in files being randomly locked and deleted from the server. I've finally got the built-in Webdav service in Windows working, however, I can only connect…
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DCOM port not in stealth mode - is that a problem?
Forgive my lack of networking knowledge. On a whim, I ran a port scan of my PC using a website called "Shields UP!!" (https://www.grc.com/shieldsup). I've done this occasionally in the past when I've been using different firewall products, and it has always given a "pass" result showing all ports in stealth mode. This is…
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Prevent Auto Renew
There are older articles here on the subject but I'd like to know what the current answer would be. My Total Security subscription is set to expire in a few days. I normally purchase a new license through Amazon then just enter the code. That way I don't have to worry about being charged the full amount by BD the next time…