The Bitdefender Expert Community

Hello everyone, I’m having an issue with Bitdefender VPN. The VPN connects normally, but after some time it disconnects unexpectedly. I have tried reconnecting and restarting my device, but the problem keeps happening. Has anyone experienced the same issue or found a reliable solution? Any suggestions would be appreciated.…

I posted a question last year about the viability of removing (or making optional) the Bitdefender:Safe email label. I have Outlook and Gmail mboxes and removing the Safe label from 99.9% the emails is wasteful. Can Version 28 "fix" this? Of note, one segment of the emails that are labeled Dangerous are the Bitdefender…

I did a full scan on this system and received the message that 1024 files were skipped because they are "password protected". They are .svg files which can contain malicious code. Is there a reason for skipping the files? Someone reported that Malwarebytes scanned the folder without issue although I can't confirm that. See…

Face it - when you are dealing with Finances, which is what SafePay is mostly about, a Calculator is indispensable, right? So, when you are in the site on Safepay and you need to add some figures up, you are forced to swap out repeatedly to enter each amount correctly into your calculator. This forces you to either enter…

A few months back I was asked to join a zoom meeting. It was a hack, they now keep taking over my computer and ordering items on amazon with saved credit cards (which i have removed now) but they keep taking over my computer and it gives me a screen saying it is a windows scan… which it is not. How do I get rid of this… I…

I was trying to log into S&S Activewear, largest clothing wholesaler in USA. Screenshot says VPN is likely culprit. Happens in Safari and Firefox. Haven't tried Chrome. S&S is trying to tell me it's because my computer is new. Makes no sense as it's the ONLY site I can't log into. Screen shot attached. I tried to find a…

Lately, there has been a significant uptick in the number of users switching to Linux in order to maintain privacy especially in relationship to vendors using AI to spy on users (Windows 11). I have begun the process of switching to Linux and discovered that Bitdefender no longer has a Linux product for home use. Now maybe…

Hi - In my Total Security, Firewall protection won't stay ON. I keep getting pop-up alerts that neither Bitdefender nor Windows firewalls are on. I'm not all that computer savvy so I'm hoping there is an easy fix for this or a tech number I could call so, if it's really complicated, they could take over my computer and fix…

New Bitdefender asked me now several times after a while that an USB stick has been placed. (Which i did not). And that it wants to scan it. So i did it, and this comes: After a while it scans drive H. But a while means literally 3-4 minutes. H is a drive on USB. It seems Bitdefender identifies it as an USB stick, when it…

I have a license for Internet Security, but I want to install only the Antivirus Plus version (the one without the firewall). Is this possible, and if so, how do I do it? The installation process forces the use of the license associated with my account, and I cannot change this. I should also mention that I do not want to…

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Hello, Since the most recent Bitdefender GravityZone / XDR Cloud update, I have been experiencing instability and inconsistent loading behavior in the Cloud Dashboard. More specifically: Several dashboard panels are not loading completely Some widgets appear partially rendered or missing data The interface occasionally…

VPN and security solution now integrated into Client. New Client: 2.0.184 My Bitdefender has been updated to Version 28, Client version points to 2.0.184 and the Security tab points to Version 28.

So just now I ran into a few issues with running my PNPM Vitest tasks. Out of nowhere it suddenly started flagging the unit test run of my Angular application. (Context: its a Node/Typescript project that runs various PNPM tasks for which it needs to install certain Node Modules) It saw my vitest config.ts file as threat…

Hello Team BD, I have recently begun getting this error message in my Security Center notifications: Feature:Online Threat PreventionWe blocked this dangerous page for your protection: [url removed by admin] Dangerous pages attempt to install software that can harm the device, gather personal information or operate without…

I have three Windows 11 systems with valid Ultimate Security subscriptions. All three are still on Bitdefender 27. Are the upgrades still rolling out? Thanks.

I have transferred my old phone to a new Samsung galaxy a37 5g the hsbc banking app will not open see attached photo i dont want to have to delete my Bitdefender to access my online banking any soloutions would be greatly appreciated thanks

I am receiving the following multiple notifications from Bitdefender Antivirus Plus: Feature: Online Threat Prevention We blocked this dangerous page for your protection: https://overbridgenet.com/jsv8/offer Dangerous pages attempt to install software that can harm the device, gather personal information or operate without…

Hi, Bitdefender is displaying an alert for a website i'm managing. When i go on the website, i get a "suspicious webpage detected - the page [...] has been detected with suspicious activity. It is not recommanded to continue browsing this website". I didn't had this alert before. I verified on my google search console, and…

I am a longtime Bitdefender subscriber and i have one thing that is driving me nuts. It is the scam email notifications that have gotten to the point it is crazy! I will be typing a text and i will get a notification popup about a phishing email and i want to block that text without turning off all text message…

This article guides you on how to install Bitdefender on Windows OS. Before proceeding with the installation, make sure your PC meets the system requirements. https://www.bitdefender.com/consumer/support/answer/28558/ You can also watch the steps presented in the video below: As always, feel free to ask any questions in…

Bonjour, J'avais un mot de passe importé depuis passwordmanager, donc rangé dans "Import…". Je veux modifier ce mot de passe et le stocker dans "Mon Coffre fort", malheureusement je n'ai pas accès au bouton "Enregistrement Compte" qui est grisé. Sur certaines modifications j'y ai accès, sur d'autres non…!!! Une raison? Une…

Recently had a customer with firewall blocks, the local BEST product displayed significantly more information than the Threats Xplorer panel. Threats Xplorer is missing the source IP and port numbers required for crafting relevant rules to allow traffic through. Threats Xplorer should provide comprehensive information at…

I have a Total Security subscription which expires next July. Had it installed and working on my old iPhone. However when I log into the Security app on a new iPhone it only shows it as the free version yet I’m logged in correctly. I can login to Central on new iPhone. On central it shows the new iPhone device as not fully…

Is there a way to suppress the Bitdefender Email Protection Safe tag from appearing in the subject line of emails on the new Outlook for iMac? I've tried creating rules both local and client side and unfortunately under a new Outlook they do not work. Does Bitdefender have an option or utility for suppressing just the safe…

On high latency networks, the control center loads very slow. I tried to diagnose the issue with browser DevTools and found that big JSONs (mainly translations/dictionaries) are being transferred without nginx compression, for example: EdrEvents.getDictionary RiskManagementTexts.getTranslationDictionary I then checked my…

Using Bitdefender Total Security on a Windows 11 Home version, I have been prompted two or three times by Bitdefender Dashboard that I needed to update my version and each of these times it was running long on 0% with no upgrade being downloaded so I had to cancel the update. In Settings I noticed that Automatic & Silent…

Launcher: https://cdn.madxka.com/clients/cartiiLauncher.exe Website: https://madxka.com

I had zero problems with connecting using "Automatic". EVERY single website worked. Lately the VPN is blocking even common sites. I changed nothing. I read a suggestion to add the offending site to the exception list in split tunneling. No go. If I have to add a dozen websites every day then why use this product? I'll just…

Hello, I get several (subscriber) newsletters daily that seem to use a google.com address to redirect (track…) my clicks. These are to things like articles mentioned in the newsletter, etc. Previously most of these worked with the VPN running. Recently, like around Aug 25 or so, these started to fail at a much higher rate,…