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New Phishing Scam Posing as Aruba[dot]it
Just had a new phishing scam posing as aruba[dot]it. The email at first seems harmless at first, but the email shows many red flags. in the email it says "Dear Customer Hello, we inform you that the domain that resulted from this post account will expire on 10/26/2025 . Dеѕіdеrіаmо rіsоrdаrе сhе, quаlоrа іl dоmіnіо nоn…
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How to view my original purchase information--amount, plan description, etc.
I've been getting notifications that I need to renew the subscription. I think it's been only a few months since I subscribed, but I've misplaced the invoice. How can I get that information? Thanks for your help, Cellist
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Is my computer compromised, if I opened a spam email attachment ?
I was "hacked" via an email attachment (invitation) that I opened and provided my outlook password. My contact list was sent the same invitation attachment. I had difficulty getting into my Microsoft Outlook Account Profile, but finally accessed and changed the Account and Email password. I use the computer for several…
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How to generate install link WITHOUT the VPN client on Mac?
Hello, I am using the Family License, and if I generate a link to share for installation, the link downloads a .PKG file that installs both Antivirus for Mac as well as the VPN Client. That is very confusing to the person installing, and I need to be able to generate and share a link for Antivirus for Mac only, no VPN!…
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Feedback from a Long-time User — Hope Bitdefender Expands Its Protection Scope
Hi Bitdefender Team, I’ve been a Bitdefender user since 2023, and I truly appreciate the quality of your products. Bitdefender has done an excellent job at blocking viruses and malware without slowing down my computer, even during gaming or daily use. The reason I’m writing this post, even though I don’t plan to renew my…
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Protecting another device
I copied the link to protect another device (for my son) but when he download and set it up it is still showing the free version despite my subscription is a premium? even when it asks him to create an account it is still free version. Please advise
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Bitdefender Free is becoming widely used and well-regarded.
From the various recent reviews I'm seeing on the Play Store, the free version of Bitdefender is gaining increasing popularity and excellent reviews. I'd say it's currently one of the best free AV apps for Android.
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Having problem with outlook can’t connect over Bitdefender VPN
I'm having problem sending and recieving in oulook. Online support has a section on this and I have followed it correctly but it still won't work. Anyone out there who has this problem or answer to fix would be helpful. ie:Apps can’t connect over Bitdefender VPN 😕
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Upgrading to higher level security.
Good evening, I am currently using Bitdefender Total Security which has a subscription that expires in December 2026. I would like to upgrade from total security to Premium to make use of extra features in particular the unlimited vpn. Is it possible to simply upgrade my current package to premium or would I need to wait…
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Windows 10 October 18 KB5066791 & 5068164 Security Updates Causing “False Negatives”?
Microsoft offered me the option to extend Windows 10 support for an additional year, which I took without hesitation. It was free after all. After accepting the offer, I went about updating my system with the two available security updates. I believe I was advised to run Microsoft Defender alongside Bitdefender as “two is…
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BD Central app: Removed functions? Missing devices? Safe to still use with Box2?
Reboot? I used to be able to use the Bit Defender Central app to re-boot the Box2. That function appears to have been removed from the app but no info about this in the update info Missing Devices? I can see nowhere near the correct number of devices connected to the Box2 via the Central app? Box2? The Box sub forum…
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Has Anyone imaged their C drive/ PC with Bitdefender running on it?
For security reasons I want to make an image of my C drive. If something happens to the C drive i can just slam the imaged drive into the enclosure and remove the no bootable drive. I do backups regularly of the data. Every time I image, no matter what software i use when i test boot the image it starts to load, then…
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Bitdefender claims my laptop has a virus, now acts like it never existed with no notification.
I am a user of Bitdefender Security through a paid family plan. I created this account due to not having the login info for the account. On Friday, my Bitdefender program repeatedly notified me of a virus it detected, and I think it said it was related to MS teams. I restarted my computer, which took longer than usual, and…
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Email alert about score drop and dashboard not in sync
I received an Email alert overnight about a Ident Protect Score decrease of 35 points that called me to action. But when I clicked on the "Improve my score" link in the email, my dashboard did not reflect any change in score. I refreshed my browser, logged out and back in, score unchanged. Which is true, the email or the…
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What is the future of the Bitdefender box ?
Hello all, what can we expect in the next bitdefender box ?
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Blocked by cloudfare trying to access www.bitdefender.com for customer support
So, that's it. I'm having a lot of problems with the VPN and now I can't even use the support
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Is there a chance to remove Bitdefender and fix logs
Hey, I give it a chance, before formatting my pc. I battled with uninstalling Bitdefender, as I wanted to install it again to fix system crash error. Ended up with many different trials with help of chatgpt, and of course BD support procedures and Uninstall Tool. Without success. Summary from chatgpt (just missing that I…
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which password manager included with "total security" level
just bought "total security" product. Security and VPNstandard are installed. Marketing included a password manager, but I can only find SecurePass for additional $$. How do I install the password manager included with the "total security" level??
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Subscription shows activated but also shows not installed
Hi everyone! my subscription is about to expire in a few days but I purchased a new subscription. The new subscription is different from my current subscription. I did the steps to install and activate it and it says the subscription is activated but in the bitdefender central it also shows "not installed". Can someone…
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What is the Difference between Credit Card Fraud and Identity Theft?
It’s easy to confuse credit card fraud with identity theft, but they’re not the same thing. Let’s take a quick look at how they’re different. Credit Card Fraud vs. Identity Theft Credit card fraud is a potential consequence of identity theft. Here, a thief steals your credit card information and then makes purchases in a…
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Central > Digital Identity Protection > Data Monitoring > Monitor your inbox
Hi, I've two Microsoft email accounts. The first one (the work/company) has a custom domain, the second one (personal) uses outlook.pt free outlook service for Portuguese based customers. I have successfully setup the personal account, but can't get around authentication for the work account, as it tries to login on free…
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Rootkit survives past format and infects new laptop
My internernal network has been infiltrated with a hacked proxy machine i put inside my network carelessly. The virus has not been picked up by bitdefender - i've since then bought a new laptop and fully formatted my desktop pc. A week or so later the virus is back and has gone onto my laptop too. Are you able to help…
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Is TikTok Safe to Use from a Mobile Security Perspective?
Hey everyone, I’ve been reading a lot of mixed opinions about TikTok and its impact on mobile security. Some say it collects too much user data, while others argue that it’s no different from other social media apps. Since many of you here have more technical knowledge about Android and iOS security, I wanted to ask: Do…
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Password manager print out
I have a separate list of my passwords, can i print out a list of my passwords from password mgr to cleanup my other list? Thanks, Tom Altman
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Como reinstalar o Bitdefender apos a formatacao do Hd do notebook
Foi formatada o HD do meu computador. Foi deletada o app e minha assinatura ainda esta ativa. Gostaria de saber como posso instalar novamente o app do Bitdefender.
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Dear Bitdefender Community,
🛡️ Dear Bitdefender Community, After a great deal of reflection, I've decided to take a permanent step back from the forum and redirect my energy elsewhere... I came here not just as a user, but as a learner, contributor, and passionate defender of smarter security — and I leave with gratitude for every discussion, every…
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Crossed out text in mails (Outlook 365)
Hello, I’m experiencing an issue with Bitdefender and Microsoft Outlook 365. Some of my incoming emails appear with text that is struck through (crossed out). It looks like Bitdefender may be modifying the HTML formatting of messages while scanning them. Could you please advise how to prevent Bitdefender from altering or…
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How do I Renew the Subscription for 1 Device now ?
The deadline for renewal of my Anti Virus Plus is 3 Weeks away. The current subscription is for 3 Devices. I am only using 1 Windows 10 PC now. What procedures must I follow to purchase a 1 Device subscription? I am very confused. I turned Off the Auto Renewal option recently.
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Constant Requests to Scan an External Drive
I have a Samsung external drive - connected by USB which I use to clone my C drive every night. The external drive shows as Drive D. Recently Bit Defender has started to constantly warn me about my external drive and ask if it should be scanned and throws up the File Explorer for the D Drive - at times this can happen…
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SecurPass en anglais
Bonjour, Depuis deux jours SecurPass est en anglais. Comment le remettre en français ? Merci