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My Bitdefender account uses an email address that I no longer intend to use. How do I change it?
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BD Antivirus Plus installer forces removal of firewall
Hi, I am trying out Bitdefender Antivirus Plus. I have downloaded the latest installer from the website but when I try to run it, it gets a little way in and detects my (non-bitdefender) firewall and wants me to uninstall this before allowing me to proceed with the BD Antivirus Plus installation. How can I try out BD…
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Unable to play rtsp streams in MdiaPortal on PCs running BitDefender Total Security
Would appreciate it if someone could solve (or point me in the right direction to resolve) this issue. I have “MultiSeat” MediaPortal 1.36 (x64) on two Windows 11 Pro (24H2) PCs and all works well and has been for some time. I only use the setup for TV so no Music/Movies/Box Sets. I have “TVS” (192.168.10.243) which is a…
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Error code 38 on NVME Controller
Hi, I am having problem with Bitdefender and USB4 NMVe controller. I am plugging in NMVE mass storage drive to USB4 and it works at the first time. Once I remove it and plug it again I get Error code 38 in device manager on that controller and drive can't be accessed. Restarting the computer fixes the problem but only for…
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ISO blocked by Smart App Control - how to get BD to let it play
Hi. I have Bitdefender free on a Windows 11 PC. I previously created ISO files on a Windows 10 PC so that I could play photo DVDs directly from hard disk. On new PC Smart App Control blocks such files and BD (according to co-pilot and and help pages) clashes with Smart App Control so I can't change SAC. I can't seem to add…
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False positive - powershell.exe
I would like to report this issue being what my belief is a false positive. Is anyone aware of it and know when it will be addressed? Thank you! I'm running Windows 11 Pro 24H2 September 25 at 3:32 AMFeature:Advanced Threat DefenseApplication powershell.exe has been detected as potentially malicious and was…
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Bitdefender certificate keeps reappearing.
Newbie here, but reasonably comp literate on Windows. I have used Vire AV for years but several months ago gave Bitdefender a trial. Didn't get on with it so uninstalled. I now have constant worries because Firefox, Chrome, Edge keep throwing up alarms. In certmgr I see that there is a certificate Bitdefender Personal…
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Turn of Notification
Anyone know, how i can turn off permanently this Network notification in the Total Security for Windows? Can't seem to find it in the user guide.
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Google search engine suddenly not working
Hello, I use Firefox, and also Chrome (at times). My selected search engine is Google. For some strange reason, today Google is not responding as a search engine in neither browser. But if I switch it to Duckduckgo, it works without a problem. I added google.com to BitDefender VPN's Split-Tunneling, and still, it's not…
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New Scam Alert: Fake TradingView Premium ads resurface
Scammers are back at it, recycling their old tricks with a fresh coat of paint. This time, they’re abusing Google and YouTube ads to push fake TradingView Premium offers. The bad actors lure victims in with ads that look legitimate, promising steep discounts on TradingView Premium subscriptions. Once clicked, the ads…
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Call Blocking
Hello, Call blocking should be allowed for all toll-free numbers by default as well as the other options. In addition, I should be able to manually add wildcard for blocking by area code or number prefixes.
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Full System Scan = "Resolution"
Can someone please explain to me how to STOP BD from automatically resolving issues on a system scan. Just give me the list, what the detected issue was, and let ME decide what I want the program to do. It's not that I don't trust your software - because I don't. I'm a 30+ year computer/IT hands on professional with more…
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Need an offline installer for win 11 25h2. Need to install the bitdefender firewall prior to network
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Online Threat Prevention - No info! [Known issue, WIP]
I'm told that a connection was blocked by Online Threat Prevention. When I look in the notifications, there is NO information aside from that something was blocked! What is the point of this? I don't know which site was blocked, what the connection was, or the actual reason. I've never seen another antimalware solution…
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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PassKey Support in Password Manager & SecurePass
Hello Bitdefender Community, I'm a long-time user of Bitdefender's security products and I'm currently evaluating the possibility of consolidating my subscriptions by fully adopting the Bitdefender Password Manager (SecurePass). I've been very happy with its features so far, but I've noticed what seems to be a lack of…
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Task Manager Win 11 does not show the activity on my SSD s
Since the installation of Bit Defender (this morning) Task Manager does NOT show the activity on my SSD devices???
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Parental on IOS locked on
Used Kaspersky Parental before and it creates a password to turn off or remove VPN profiles on IOS. Kids can just turn VPN off and close the app, so parental is null & void. Put a PW on the VPN profile and make as always on.
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My Android phone & MS Office laptop are hacked daily
My android phone is hacked daily. Controlling my Windows laptop & android phone with BD, TV, and other appliances. The key board is reset regularly eg teh @ is changed to " and others. So when signing in and emails are prevented as at the start you do not know the keyboard keys have been changed. Tehese random changes…
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Interferences between Bitdefender and Lightroom
I have the feeling that Bitdefender is slowing down Lightroom ? Am I the monly one or are there other users who have the same problem ? Somebody knows ways to remediate this problem ?
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unpacking installation file-processus stuck
Since several days, the process of unpacking installation file is stuck. Nothing happened. It's impossible to go ahead and impossible to crash this processus. Is there any solution. My bitdefender as made no update since several days. Any solution? I had space issue on my PC (c drive) when the process begun. How many space…
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Problems with Windows
Hello!I have both Bitdefender security and VPN Premium. I get a number of images on the screen that my computer is infected. Click them away but they come back as soon as I open the internet. I can email screenshot of this. Have scanned security but nothing helps.
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How to stop VPN from randomly stopping access to many sites
I have put all my usual sites that I visit in the split tunneling list, and I still will be blocked, randomly and sometimes totally, from accessing some sites. Is there anyway to improve my access when I am using Bitdefender VPN? Is this a 'normal' side effect when using a VPN?
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What is the difference between Password Manager and SecurePass ?
I used to work with Password Manager but I have the impression that it is replaced by SecurePass . What's the difference ? Can I continue to work with Password Manager ? In my dashboard I even do not find ' Password Manager ' anymore … replaced by SecurePass
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How to switch Bitdefender Total Security to Bitdefender Premium Security
Allô, I already have Total Security and need to renew it next month. I'd like to switch to Premium Security. How do I do this? Thank you for your time in responding.
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Confirmation the connection between VPN's sudden drop in speed to web disconnections and viruses
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Blocked-Connection notifications should give web-page provenance
I often open several search-result links at a time into different browser tabs. I feel like these are evaluated by BitDefender asynchonrously (e.g. if their js downloads start making connections after initial delay), so when I'm told 'Suspicious Connection was Blocked', I'm not always sure which page is to blame. (And I…
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Not being able to delete the bitdefender app and agent, as well as websites and browser not loading
Assistance Required for Application Uninstallation Issue I hope this message finds you well. I am writing to seek assistance with a problem I am experiencing after downloading an application on September 15, 2025. Following the installation, I encountered significant issues with my web browsers, including Bing, Google…
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Bit defender's email protection is automatically tuning on
Hi! Bitdefender's email protection is automatically tuning on , it was not lie that b4, is it a new feature , but i can't understand why?
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Unable to login in bitdefender websites
Hi! May God be pleased with you mates, today i ve a unique and very strange problem. plz pay attention , it's not an ordinary or usual thing. i performed a clean installation of win 10 pro , then i tried to log in to my bitdefender central account , the web sites denied to accept my password, then i tried to log in using…