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Wrong Credit Card Number Entered by BD
I'm a new user of BD, but an experienced computer user. Win11. I decided to subscribe to a new service, Greekpods.com, for language learning. When it came time to supply the credit card number, BD filled in a number unrelated to what I had stored for that card. I checked several times to be sure I'd picked the right card…
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Family Plan vs current plan
Hi, I am confused by online offers to upgrade my current plan - Bitdefender Antivirus. The family plan is attractive, however, I have some questions. 1) does this replace my current plan, or is it in addition to it? 2) I got two offers in my account, one for $59 and another for $69. What is the difference? I would be…
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Not sure what this is...
I went to this website spelled the medical website wrong…. [linked removed by admin] and download a guardmate.msix - anyone know if this was a virus, dangerous? Bitdefender did not detected this as virus, google search came up empty, malwarebytes nothing…
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App Lock shows not all of my apps and shows apps whom are not on my mobile
App Lock shows not all of my apps and shows apps whom are not on my mobile. I would like to lock an app that is not on the list showing by App Lock.
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Bitdefender Mobile Security Keeps Turning Off for Samsung S23 Ultra
Hi, I am using Samsung S23 Ultra with Bitdefender Mobile Security installed. After installing it on my mobile phone, it keeps turning off. I had tried many ways to keep it on and running on my mobile phone but to no avail. Please advise, thanks to all.
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Password Manager in Safepay and Autofill
I just purchased Bitdefender Premium Security and have run into a couple of problems that I have been unable to resolve. I have imported all my passwords into Password Manager. While working in Chrome, Password Manager works, but when in Safepay, Password Manager does not appear to be an option and I must manually enter my…
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App lock not working
I've noticed that the App Lock feature in Bitdefender Mobile Security works for a period and then suddenly stops. Any advice on troubleshooting or resolving this issue?
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Clean Computer
I got taken in by an email made to look like one of my financial institutions. I was asked to login to my account, and by the time I was directed to put in personal info, I immediately stopped. I contacted the instruction's fraud department. They closed down access to my account, and directed me to "clean" the computer…
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Mobile pin code
Hello, I recently made a pin code for locking apps in my Samsung phone. But I couldnt find any information about how to remove this pin code. How can I remove it ?
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How do i Extend my subscription? Only getting option to add year from today?
Hi, I have BD Total security with 80 days left. I bought a year subscrition in black friday, when i try to add it, says it's valid, but only gives the option for a year from today, not the extend my current subscription? Regards James
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Windows security
Is it beneficial to disable Windows Security when running Bitdefender?
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bitdefender vpn and netflix
I am a new user of the bit defender premium with the vpn. I now find I cannot watch netflix without turning the vpn off, surely this defeats the object and if I had known this last week I would never have signed up for it. Is there a workaround please.
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VPN - Insecure Network
Recently when running Windows 11 24H2 Bitdefender is prompting me to start VPN when it is already running. It takes 2 or 3 clicks to get the prompt to go away. Not a huge problem, but a bit annoying.
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BitDefender does not recognize my home wifi secured network as secure
I'm using spectrum, 802.11ac, WPA2-Personal. I just replaced my router and I'm keep getting Bitdefender pop-up. This is the message I get. You connected to an unsafe Wi-Fi network: xxxxxxxxxx. Wi-Fi networks using weak authentication or encryption make most of your Internet traffic vulnerable to intercept by unwanted 3rd…
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When buying at BestBuy, subscription starts when enter activation code? Valid for how long?
When buying digital download at BestBuy, subscription starts when enter activation code (or when purchase)? Activation code is valid for how long? My current subscription ends in 3 months. If I buy a Black Friday special now from BestBuy or other retailer, can I wait 3 months to activate it or my 12 months starts now? The…
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What r the pros and cons of chrome's MV3 extensions
What r the pros and cons of chrome's MV3 extensions , why chrome is jumping to that ?
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VPN on Routers
Hi, dont know its any post on it, but want add Bitdefender VPN on my routers and mesh system. There is option inside router setup, but where is Server address of VPN to add it, or you not support this one? Routers and mesh are xiaomi ax3600 and ax3000. Thanks!
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issues with Netflix
hi i'm having issues watching Netflix at the moment I have to disconnect from my vpn
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Stop adding "Bitdender: Safe" labels to emails
How can I stop the app from putting "Bitdender: Safe" labels on emails. For me they are a nuisance. Thanks, Jack
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Online Threat Prevention is blocking an access attempt from a valid source
I have an app that needs to access a server but I get the following message when connections are attempted (from the internet, Wi-Fi connections work fine): Feature: Online Threat Prevention An attempt to send your password unencrypted was about to occur on DDNS_Address:PORT. We blocked the connection to stop your private…
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Bitdefender VPN not connecting under Windows 10
Hi, Bitdefender VPN can't connect under Windows 10. Any idea why? Best regards.
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How do I register my Outlook email?
When I attmept to register my Outlook email (msn account), the process fails again and again. What could I be doing wrong?
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Can't apply new license GravityZone Business Security
I already tried doing this via tech support but it was a failure. The agent supplied answers using menu items that do not exist. As of now, the software is useless (tried to update GravityZone Business Security after purchasing license upgrade). I purchased the new license yesterday. I went into the menu of GravityZone…
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Printing in Safepay - PDF printing now available
I am very annoyed that I can't print to a PDF file and I can't change printers when I want to print. This restriction is making me think that I've chosen the wrong product. If this is not "fixed" when my renewal comes around, I will go elsewhere for my online security.
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What is Bitdefender Agent App?
Hi! I am a fresh user of Bitdefender for Mac. After installation I see that I have 3 apps installed on my Mac: 1) Antivirus for Mac 2) VPN 3) Bitdefender Agent First two are totally understandable. However, I am not sure what is Bitdefender Agent app. When this app is "clicked" it opens a window which asks for Bitdefender…
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Cloud flare DNS's conflict with chrome & bit vpn
"Despite freeing Chrome from Bitdefender's virtual prison and fortifying it with CloudFlare DNS, a mysterious digital barrier persisted. The internet, once a familiar landscape, was now shrouded in fog. Only by dismantling the VPN's invisible walls could I pierce the veil and regain access. What dark force was blocking my…
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I just installed B and cann't enter to remote PC of my work, or aliexpress or gov sites
Hi! I just installed B and cann't enter to remote PC of my work, or aliexpress or gov sites. Please help
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Anyone know what to do about Webview error in Bitdefender Main when Activating?
Removed free version and re-installed but am left with blank BD Main window and the following error after clicking the sign in button. Error dialog is titled "Rundll". Error is "Error in C:\Program Files (x86)\Microsoft\EdgeWebView\Application\130.0.2849.56\msedgewebview2.exe Missing entry: —embedded-browser-webview=1" My…
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Get reminder to extend
I subscribed to ultimate bitdefender, yet I keep getting prompted to 'extend your protection 12 trial days left' Dieter Evertz, [*email removed by @Flexx*]
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Auto renewal impossible to access
I had already an account and bought through a 3rd party a code for another year. When inserting the code I was forced to give my creditcard details otherwhise I could no complete. Now for me it is impossible to cancel the auto renewal, I want to decide myself if I want to renew my suscription but Bitdefender is making this…