The Bitdefender Expert Community

Dear Bitdefender Support Team and Community, I hope you are well. I am writing to request clarification regarding the availability of Web Protection on Xiaomi devices running HyperOS 3.0.302.0. I am using a Redmi Note 14 Pro with HyperOS 3.0.302.0 (Android 16), and I have found that the Accessibility menu required for…

Today I noticed that YouTube.com would not load correctly in Safari while I had the Anti-Tracker Engine enabled in Safari Settings. Would anyone know why this suddenly affected Safari? It loads fine in Chrome. MacOS version is 26.5.2, Safari version is 26.5.2 (21624.2.5.11.8) and Antivirus for MAC is version 10.3.4.12.…

At present Firewall is showing that files are modified and wants to connect when the file is not ( at least on disk, checked with hashes ). Either an update was pushed that introduced an issue or I have a very stealthy in memory rootkit that is changing all sort of things on the fly and not stepping on disk and Bitdefender…

Hello, I had previously been offered an upgrade to Premium Security for the remainder of my subscription. I have determined that I don't need the extra features. How might I go about downgrading back to Total Security upon renewal? I can't seem to find any options other than buying it "new" again.

Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.

Hi, I am considering moving from Avast to BitDefender. The MAIN reason is that Avast won't leave me alone after purchasing. They are always trying to upsell to bigger and better products. Will bitDefender do this as well? If so, I might as well stay with Avast. Thanks!

I have purchased Bitdefender Premium Security to use on a new laptop for my wife and I. I have installed it using the admin account (which is also my MS registered account). I have sent emails to my wife and I (using a different e-mail address), which have been received. So far so good! Now when we accept the invite, we…

I've just started using Safepay and Privacy.com. However, SP completely messes up the Privacy homepage — so much so that I can't even find where to log in! How do I fix this?

Hi everyone! Yesterday I found out, that I have multiple apps on my Solana Seeker phone, that had riskware.repack. file in them. I had installed those apps from App Store. Are those flags legit? How serious is riskware.repack. file in this situation? How can I clean my phone after uninstalling those apps?

Hello: This link is categorized as malicious by bitdefender link checker,…

How to allow a false positive in scam détection ? skills.md ans skill.md are detected as scam, but it's a filename for ai agents so i'll often receive ut...

Currently virus blocking suspicious activity, etc only show in Bitdefender notifications and in Bitdefender central. However, if for some reason, malware is able to then prevent access to Bitdefender Central, there is no logging available. In this age of AI attacks I think it's essential to have multiple logging paths. For…

Hi hello and good day all, I was wondering whether there's a way to track a ticket that I opened for refunds? The auto-renewal caught me off guard this month around, thanks in advance!

L'application Easy Gold Mining que j'ai probablement téléchargé à mon insu et qui est invisible sur mon Android affiche sans cesse des fenêtres publicitaires. Elle n'est pas détectée par Bit Defender. Pour quelle raison ?

I need to talk to a Bitdefender agent regarding my renewal. How do I do that please?

Bitdefender Internet Security build 27.0.55.287 on a Windows 11 Home version 10.0.26200 build 26200 PC. I go to Settings…Update and turn Update Automatically on as well as turn on Silent update. After some period of time (random amonts, but more than a day), I check again and both the settings are back off. I turn them…

Hello, I have two remote PCs, A and B. I remote to PC A then use NoMachine to connect to PC B. A while back I was trying to add a firewall rule to only allow a NoMachine on port 4000 from a specific IP address belonging to PC A. I added the rule, and immediately after adding it I was disconnected from the NoMachine…

Medical bills can sometimes be confusing, especially when they include insurance adjustments, different service charges, and unfamiliar billing codes. What do you think would make medical bills easier for patients to understand? Have you ever had to contact a provider or insurance company to clarify a charge?

Hello, I have Bitdefender Total Security's Anti-Spam feature enabled but I don't see it anywhere in the Outlook app on Windows 11. How can I check and make sure it's enabled? I am getting Spam so it would appear to not be working. It does show on the toolbar in Thunderbird mail on Windows 10. Thanks in advance for any help.

I received strange blocked connections from Insight-bss.com the scam alerts were tagged as Phishing could these be innocent, of should I be concerned? Insight are a recruitment agency, also using generated links for meetings, not teams meetings set up in a calendar. As the alerts say Insight, I assume they having nothing…

Bom dia! Ontem entrei em contato telefônico com a Ouvidoria da operadora Claro (Grupo América Móvil) e durante a conversa a atendente me enviou uma msg por whatsapp e eu confirmei o recebimento. Mas, recebi também um e-mail com com um arquivo ZIP. Ao questioná-la percebi que ela não sabia o que é um arquivo ZIP. Bem, tenho…

This is very frustrating and makes it only half useful. I understand why it can't scan system files, but I have hundreds of gigabytes of my own files on my phone that change regularly. These are never scanned for malware by Bitdefender. Why?

I use both iPad and iPhone with IOS 26.0.1. Trying to activate Scam Alert but Calendar is not under Mobile Security. Cannot, therefore, initiate full access. What other options to activate Scam Alert.

How to buy or renew a subscription to Bitdefender Premium Security Family with cryptocurrency?

My (expired) subscription included many features (VPN, etc. ) I have no interest in. How do I subscribe only to antivirus, anti-malware, and protection against harmful websites etc.?

Maybe I’m also the only one who wants these features. 😊 I’ve been using BD for over 15 years and maintain a very extensive custom FW rule set. Ever since, I’ve been missing two or three features: To avoid being asked again every time a file is updated when a rule for it already exists (Alert Popup), there should be a…

The Bitdefender Antivirus Plus application has stopped updating virus updates automatically. I have to do it manually. What is the reason for this and how can I fix the error?

How do I get this message to go away. I get this every couple of hours.

As a user who values privacy and network performance, I want Bitdefender to offer native Encrypted DNS (DNS-over-HTTPS / DNS-over-TLS) configuration options, so that I can encrypt system-wide DNS queries and apply custom filtering (ads, trackers, phishing, and malware) directly at the resolver level without needing…

Hi Bitdefender Team and Community, I am writing to propose a feature request regarding browser privacy and ad blocking. While Bitdefender Anti-Tracker does a great job blocking trackers and telemetry, users still need to rely on third-party extensions (like uBlock Origin or AdGuard) to handle intrusive ads, pop-ups, and…