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How to contact Customer support - new password manager with over 800 days on my subscription? HUH
How do I contact customer support? Issue - I have over 800 days left in my subscription and BD says it is going change the product I bought? Take away wallet and have to purchase a password manager? Not acceptable.
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How to transfer activation key from old account to new account?
Dears i have mistakenly created 2 accounts (lets call them 1 MAIN and 2 OLD), 2 different email addresses. On 1 MAIN i have all my devices registered an protected, and on 1 OLD i added (i had a few old devices there) i added a new license key to OLD BY MISTAKE. All the devices i WANT to protect are in my MAIN account. No…
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Password Manager in Safepay and Autofill
I just purchased Bitdefender Premium Security and have run into a couple of problems that I have been unable to resolve. I have imported all my passwords into Password Manager. While working in Chrome, Password Manager works, but when in Safepay, Password Manager does not appear to be an option and I must manually enter my…
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Possible Conflict Between BD Total Security And NordVPN. Any Help?
I have Bitdefender Total Security installed on my pc running Windows 11 and am not using Bitdefender's vpn. I also have NordVPN installed. I have struggled with NordVPN disconnect issues. When NordVPN disconnects, I lose my internet. It may stay connected for one hour or one day and then disconnect. Please note NordVPN…
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Update broke Options
Recently Bitdefender updated and upon restarting, all my firewall settings were erased and the Dark Theme was gone. No more Dark theme toggle in settings. Firewall also stopped working for a bit and the windows firewall automatically kicked in instead. I rebooted and re-did all my firewall settings but can not longer…
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ERROR 181-182
I subscribed to Bitdefender about 6 mos ago. I get the "full protection" status on my dashboard. When I shut down my computer and reboot, I see a brief VPN showing an IP address, but that lasts about one minute or so then it disconnects. I then try to reconnect, and I get "ERROR 181 or 182. I tried to reconnect again…
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Bitdefender VPN is unable to function with a 4G mobile connection
VPN functions properly on local Wi-Fi, but encounters error 9 or error 304 when using a 4G mobile connection. Can anyone provide any suggestions to resolve this issue?
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Screenshot protection
Hello everybody, What ? Everybody can be attacked by a malware. We need to make it hard to get what the attackers want. Bitdefender already have webcam and mic protection in place. Idea : Can we add screenshot protection. The configuration type can be the similar to the webcam and mic protection for example. So that, if a…
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Problem With Bitdefender Logo On Windows 11 Taskbar
Hello to everyone in the community! I created this topic to centralize the messages in case anyone is having the same problem. Today I performed a fresh installation on a device using Windows 11 and I noticed that the AV icon on the taskbar is missing the Bitdefender logo. It's not a serious problem, nothing that changes…
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Firewall, sandbox not running
Hello All,, I have a big problem installing bitdefender gravityzone business security enterprise. 1. Under the client, the firewall module cannot be started. I have tested in Windows 10 and Windows 11. They don't work. 2. Policy information is pendding state. 3. I want to explain more about Sandbox Analyzer when the status…
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Unable to install Bitdefender on Window 11 laptop
Getting an error message when trying to download the downloaded program file that says The app you are trying to install isn't a Microsoft- verified app. The pop up error box suggest I go the MS store or change settings. I have tried changing settings but that does not seem to help. I have tried to install via link and…
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Android App Stuck Logging In
Trying to install the app on a handset that has been reset however the app gets stuck logging in and all I can do is go back again which prompts to login again. This is on the Android 13 and I have tried to clear the cache and restart the phone. How can I get the app working please? This is working without issue on other…
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How to disable Account Privacy notification?
Hi there, I'm just wondering how I disable the frequent notifications that 'We checked your accounts and nothing new came up'? I would still like a notification if something new DOES come up though.
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full disk access under Catalina
Running macOS 10.15.0 on a MacBook Pro (15-inch, 2019). I had done a clean install of macOS on this station so Bitdefender had not previously been installed. I installed it on Friday and, like Mojave, had to give Full Disk Access to the BDLDaemon. "How to grant access to protected folders on macOS Mojave"…
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Data Breaches
Hello Community I am still trying to find my way and navigate around Bitdefender. I received this notification of these 4 breaches but I don't know what steps to take to solve them. Exploit.in, breach compilation & nitro pdf Can you please assist? Thank you! Unfortunately I have not been around long enough that I am unable…
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SMS scam not working after new install
Hi All, having just purchased total security and installed on mobile samsung s10+ i cannot get sms scam module to work, shows its not working, confirm you want it on, confirm turn on, next screen just hangs and only way is back. Have raise ticket but very poor response for BD blaming phone manufacturers for turning it off…
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Malware Server - Urgently Block - 101.99.91.210
[*url removed by @Flexx *] Refer to Link VT Graph https://www.virustotal.com/graph/gf3a6c2830d044fada20e07e6f077d1d7b58edb4bb78e48cba6887c6a0411fa87 https://www.virustotal.com/gui/ip-address/101.99.91.210/community https://www.virustotal.com/gui/domain/wpad.wifizone.org VT: 11 Malware Detections…
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Spectrum on Mobile
Spectrum App will not work in full screen on my iPad or iPhone unless VPN is deactivated. Any suggestions? Are the developers are aware of this? Thanks
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Malware Server - Urgently Block - 111.90.151.61
[*url removed by @Flexx *] Refer to Link VT Graph https://www.virustotal.com/graph/gf3a6c2830d044fada20e07e6f077d1d7b58edb4bb78e48cba6887c6a0411fa87 https://www.virustotal.com/gui/ip-address/111.90.151.61/community Domain hosted on this IP is https://www.virustotal.com/gui/domain/aws1.wipro-cloud.com Thanks and Regards…
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Remote system scan?
Just what does the remote system scan do? And how long should it take. It's been about three hours now, and the only feedback I have gotten so far is "Processing your command ..." and a little spinning icon. Is anything actually going on?
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New Q&A session! Meet the people who developed Chat Protection and ask them anything
As you may have already found out, Bitdefender created the first real-time chat protection capabilities for mobile-based instant messaging applications, available to Bitdefender users since November 2022. Chat Protection is incorporated into Bitdefender Mobile Security for Android through Bitdefender Scam Alert technology,…
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Breach notifications
I do not recall any of the sites reported to my email address
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Windows Hello
Hi all, I would like if Bitdefender technicians gave the possibility to unlock Password Manager with Windows Hello or with a pin. I use the computer at home, I understand that for the office it's safer to put the Master Password, but at home I'm safe. Salve a tutti, mi piacerebbe se i tecnici di Bitdefender dessero la…
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Bitdefender Antivirus Plus Dashboard disappeared
I'm just posting this in case it helps someone. After many back and forth with support and mounting frustration this finally worked for me. So one day my paid Bitdefender Antivirus Plus Dashboard disappeared. Gone from my system tray. Clicking on the desktop icon brought nothing up. It was strange I've been using it for…
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Purchase 10 Device subscription and share balance subscription with friesnds
Hi, I need to re-activate the Total security on my Laptop. But Bitdefender does not allow the purchase of only 1 device. If I purchase 10 Device subscriptions, Can I share the balance of 9 device subscriptions with my friends? Can they register BD Central by their own Email address? Is 1 year subscription period starts…
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Bitdefender Keeps Asking If My Home Wifi is a Home Network
Hi Everyone, I several devices on Bitdefender Total Security at home, connected via a mix of Wifi and ethernet. Anytime a device starts up and connects to this Wifi, Bitdefender asks me to confirm if it is a Home Network. Any idea how I can stop this?
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password manager in safepay
Why does password manager not work in safepay? It only refers to wallet.
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Advance Threat Protection blocks grammarly in Microsoft Word on Win 10
I've tried to put exceptions for Grammarly (in Word) into Advanced Threat. Grammarly will only load when I turn Advanced Threat off. Does anyone know a way around this? Thanks.
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Bug In Security Widget. Any Fix?
There is a bug in the widget that is quite annoying. When you go to fullscreen and go back to the desktop, the widget has some toolbars on the sides and they don't disappear unless you restart the computer. This bug hasn't been fixed for a long time. Greetings.
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Unscheduled scan runs 1Hr after system start-up (every time)
Internet Defender (5 Device, 3Yr licence) Windows 10 Pro (build 19043.1586) Ryzen 5800x, 32GB RAM, 1xNVMe (OS), 1xSSD, 3xHDDs I have already posted this fault on Reddit and also had some back and forth with email support. Someone else has replied on Reddit that they have the same issue, and we have both narrowed it down to…
