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Need Premium VPN for travel outside home country?
I have the basic version of Bitdefender VPN on my iPhone, but I'm wondering whether I need the Premium version when I travel to Mexico. I live in Canada. Will I be able to connect to the necessary Mexican VPN servers if I just have the basic version?
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Loging into the expert community
Since Dec.16/25 I have been unable to sign into the community , the 2FA codes do not work when sent, message OOps something went wrong please try again later. I have tried several time and also have changed my password a few times. I have an open ticket to support 1010795712, I have tried all the things they say to do and…
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subscriptions
Hello, I have 2 subscriptions. 1 not active, 1 active My SecurePass informs …. No active subscription How to delete 1 not actiive subsription …?
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Bitdefender total security incorrect language in notifications
Hi everyone, I'm using the Dutch version of bitdefender total security and there is a mistake in the language in notifications, for the notifications of the previous day it says it in English not Dutch, "yesterday at" should say in Dutch "gisteren om".
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Bitdefender Total Security v27.0.55.298 threat detection pop up issue
Hi everyone, I have a fresh install of bitdefender total security version 27.0.55.298 and I'm not getting the pop up message when a threat is blocked. The blocked threat does show up in the notification tab.
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Safety check - "Infected web page detected"
While I was browsing archieve org for old internet content I was redirected to a web page showing sad grey Google Chrome faces, as if the page wasn't working. Then I got a critical warning from BitDefender as in the title. BitDefender says it has blocked the infected web page and that the critical warning was because the…
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Bitdefender's taskbar icon is blank
Bitdefender icon has been changed in the task bar when its opened. Why ? is there any fix?
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Problem with .NET Framework while installing VPN Premium
Hello, I added the VPN Premium utility to my basic BitDefender subscription. At the end of the activation and installation of VPN Premium, I received the following message from BitDefender: “.NET Framework 4.7.2 or later is not present. Please install it to continue.” I tried to install version 4.7.2, but the system…
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Password for Bitdefender definitions
If I want to change any of Bitdefender definitons (like Privacy » Protection for Audio and Video) you need to enter a password (this defintion is under Definition » Manage your password). This passoword IS DIFFERENT FROM BITDEFENDER ACCOUNT PASSWORD. Problem is that I cannot get to the configuration as Bitdefender keeps…
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Security - Firewall - Scrolling does not work and VMware shared NAT network connection
Dear Bitdefender Support, In the Bitdefender Dashboard under Security → Firewall, the scrolling does not work. Because of this, I cannot see all firewall rules or the reason why my VMware Workstation Pro virtual machines lose network connectivity when the Bitdefender Firewall is enabled. When I disable the Bitdefender…
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Scan a Motorola mobile from a Laptop
Dear Sirs, I have a Motorola mobile phone which is continually plagued by pop-up ads. I cannot download an anti-virus directly onto the phone, as the pop-ups keep blocking it before I can complete the instructions to download. When I clear the pop-up, it takes me back to the start of the setup every time. Can you help with…
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Something is missing beside my profile pic
WHY?
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Miss call Hack
hackers make a miss call and through making just a miss the receiver get hacked, has anyone an idea that how bitdefender defends against that specific kind of attack ?
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video/audio protection
What's included in the community choice here :
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Computer not usable, can I transfer the remaining subscription to new computer?
Hi all! My computer is no longer in working order so I had to buy a new one which I just purchased today. My current subscription on my old computer is bitdefender anti virus plus, I just installed at the end of October. I was wondering if it's possible to transfer the balance of that subscription to this computer or do I…
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IOS: Is Web Protection the same as VPN?
I have Bitdefender total Security. The VPN on my iphone automatically is connecting and using Web Protection from Bitdefender, but if I go into the Bitdefender app and click on VPN, it says it is not connected. I know I am on some kind of VPN because in the upper right corner of my iphone screen, it says VPN Is connected.…
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Context Menu icon has white corners (Not transparent)
The Bitdefender icon in the Windows right-click menu has white corners instead of being transparent. It looks like a JPG with a white background and looks broken in Dark Mode. I already tried clearing the Windows icon cache, but the issue is still there.
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subscription has expired
Good evening, I activated Bitdefender Ultimate Security (PC, Android, Mac, iOS) (5 Devices, 1 Year) - Bitdefender Key - GLOBAL on September 26, 2025, but today I received a message that my subscription has expired. Can you check? Thank you.
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Strategies To Filter Images
I am seeking techniques to filter images of a.dult content under one of my profiles. With the ****** category enabled, there is restriction to websites of the a.dult nature on internet explorer. On firefox, compatibility with bitdefender is not the same, allowing for one to search for "**** under google. Now the search…
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Why does Web Protection and VPN not run at the same time?
Hey all, just wondering why both programs will not run at the same time as one will turn off if the other is going. For iphone and laptop, thank you!
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I installed BiDefender mobile on android but it tells me I have 7 days left
I installed BiDefender mobile on android phone but it tells me I have 7 days left of Trial. I have a paid subsciption for BitDefender. When I go on the Central application, it tells me the phone is protected. What am I missing?
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Extended subscription - need to reinstall ?
Hello, I just extended my Bitdefender Internet Security license with an activation code as described on this topic : https://community.bitdefender.com/en/discussion/91101/instructions-for-merging-subscriptions-when-renewing-early I now have a new expiration date for my license. Do I need to reinstall Bitdefender in order…
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How do I stop Bitdefender creating new rules in firewall?
Hi guys. I have an issue with Bitderender firewall. I deny access to applications in the rules section, but Bitdefender creates new rules on those applications, giving it acces to the internet. It is rather annoying to deny access to the internet for certain programs, then later discover that Bitdefender created a new…
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How can I turn off USB Immunizer Recommendation 2026
I will start this post by saying , it's issues like this , that tells me Artificial Intelligence will never come close to humans. HERE is my problem , since 2022 , WE bitdefender users have complained about USB scanning EVERY GOD DAMN TIME WE PLUG IN THE SAME HARDDRIVE. and no REAL way to turn it OFF !!!. now instead of…
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bitdefender's membership time is getting over
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Ultimate Security Family - No activation code received
Hi, I have no activation code received. The payment is processed, the invoice received. The methods in the support FAQ section do not work. My bitdefender account shows that I have a valid subscription. I even received a reminder e-mail that I have not yet activated my new subscription. Please help. Stefan
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Major flaw in bitdefender total security email protection
i am highlighting a major flaw in bitdefender total security's mail protection. i tapped on a gmail notification on my android, it opened the mail without showing an warning blocking that email ( which was red flagged by bitdefender's email protection ) and i became hacked. there should be a block or warning for such kind…
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VPN for windows makes this site unavailable when ads and trackers are blocked
Hi, Bitdefender for windows works smooth and perfect when ad blocker and anti tracker are enable in the app, but this site www.abc.es does not work. https://www.abc.es/
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BSOD caused by atc.sys
Since a few months I have experienced BSOD several times and the cause according to minidump files is atc.sys I reinstalled BD two times and it worked for 11 days. I just don't know what it can be. Never had this problem with BD before and I don't want to look for another AV software. I sent a ticket with my problem to…
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Turning off autorenewal
Hi, I have emailed twice trying to turn of my autorenewal. I have upgraded from total security to premuim. The total security is attached to my old email address. The email company no longer around so l can not access the email. I can not get the email to confirm who l am. How can l turn it off.