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Activating VPN on mobile phones that are not in same location as you.
Hello, I have just bought yearly subscription to VPN Premium. I have three mobile devices on my Bitfender account. My question how do I install VPN on two of the devices that are not with me. I need to protect these two phones as my relative is using them abroad. She is not tech savvy and I need her to have this protection…
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How do I fully disable Bitdefender and all associated processes for testing purposes?
I am developing a video game, and am running into a crash from a Wwise library. It is receiving a SIGSEGV hard crash, most likely being a memory access issue. In my experience, this can potentially happen due to antivurses and vpns, and I just want to confirm that as being related before I explore solutions. But I can't…
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Bitdefender for Mac Vs Total security
Hi, Does Bitedefender Antivirus for Mac offer the same protections as Bitdefender Total Security? I want to protect an Android device and a Mac laptop, it seems cheaper to buy two antiviruses, one for Mac and another for Android than to buy Bitdefinder Total Security. Thank's Bitdefender for Mac VS Bitdefender Total…
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Bitdefender VPN blocking connection with other devices in local WiFi network
When connected to to the vpn, I cannot connect or find other devices using the same WiFi connection. I have a new Philips home appliance that I can operate when connected to it via WiFi and not connected to the vpn, but the moment I start using vpn, the connection is interrupted and nighter my phone (tested on iOS and…
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Cyber Security and attack
Hi, can anyone please advice on how to stop hackers or/and anyone logging onto your device via another to make you look like you have visited certain sites that you have not. Or watched a adult rated movies that you have not? Fraudulent way of scamming one out of ones home/ equity (#legal #family case)
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Bitdefender Scan options
I keep getting a false positive on a file I know is ok. Antivirus - Threat Actions = Move to Quarantine Antivirus - Exception = the file path of the quarantined file Antivirus Scan reports infection - 2 options "Delete" and "Quarantine". Click Quarantine = "The file was removed from your system and couldn't be moved to…
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Win10 system file wermgr.exe suspicious
My Windows 10 desktop PC has the file wermgr.exe on the C: drive in 14 locations. Searching the internet for information on this system file says it is in only 1 location C:\Windows\System32\. The Bitdefender notifications log shows the application C:\Windows\System32\wermgr.exe is allowed network access every few days.…
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Not blocking a specific phishing test.
On this page you'll see several test pages. Bitdefender will fail the phishing test page even though "Phishing Protection" is turned on. It did pass all other tests.
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BSOD caused by atc.sys
Since a few months I have experienced BSOD several times and the cause according to minidump files is atc.sys I reinstalled BD two times and it worked for 11 days. I just don't know what it can be. Never had this problem with BD before and I don't want to look for another AV software. I sent a ticket with my problem to…
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New Install - Pop up settings?
Windows/Goggle Browser. Previously cleared my cache to resolve some access problems. I now have another problem. Example: Costco website, when attempting to search/select for nearby stores the "find a warehouse" function after entering my zip code returns with unable to find.... many locations nearby, this was not a…
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How do I uninstall bitdefender on my chromebook?
Did I miss something. I don't see it having an uninstall choice?
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Bitdefender Traffic Light
Hi @Alexandru_BD , I saw that it was updated on November 6th. https://chrome.google.com/webstore/detail/trafficlight/cfnpidifppmenkapgihekkeednfoenal?utm_source=ext_app_menu What's new?
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Web Protection
Web protection keep turning itself off. When I turn on Web Protection back on, VPN automatically turns on in my iPhone iOS settings. When I turn VPN off in my iPhone settings it also shuts off Web Protection.
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Can't find the option to download BitDefender IS in Central
I'm about to re-install Win10 on my PC so I signed into my Bitdefender Central account to get the download for this particular device (I have a 5 device subscription) but I can't see what I think was the 'install to this device' option....anywhere. I have followed the suggested methods from the help links but I still can't…
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Trouble Shooting Website Access - New Install
Hello All! New Internet Security Install - Attempted to pay my cell phone bill online after install, No problem signing into website but could not go to next window to view bill, all I had was a continuous spinning circle. This occurs with Bitdefender turned on or off. Call cell phone customer service and they had me open…
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Sophisticated Crack against win10
Hi BitDevs Acting on a gut feeling that a Laptop was compromized, it took me about a year to read up on basics in Network and Win10 Security. Yesterday the effort Led to having proof with the log files. I woule bei Happy to send you all the Data. The exploits and methods used by this neighbour did lead to the BitDefender…
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Installing replacement
Current protection ends in 4 days Do I have to wait before installing newly purchased replacement?
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Bitdefender corrupted the Cyberghost VPN update
I recently started an update for Cyberghost VPN and Bitdefender thought there was a malicious process involved in it (it never did before for several years) and "protected" my system. Now Cyberghost won't run as it cannot start itself in services and prompts the the installation was probably corrupted. I tried reinstalling…
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Maven local wrapper wrongly interpreted as vulnerability
Hi! Today I had a big trouble trying to make a maven wrapper to work in a Quarkus project, because the bitdefender was always blocking it and directly interrupting without my approval, saying it had "access denied". I thought at the beginning it was Windows 11 fault, but even with admin rights I couldnt run it. I tried to…
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Source code file [url removed by @flexx] is malware of type Trojan.
The library from here, [url removed by @Flexx], is pretty much the industry standard for credit card validation. It just started being flagged for me this week.
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Bitdefender Thunderbird Add-on No Longer appears
With the latest upgrade of Thunderbird to "Supernova", the Bitdefender Add-on Toolbar has disappeared. It's no longer listed in the "view" drop-down menu, even though the add-on shows it's "enabled" in Thunderbird. I'd like to get that toolbar back. Any idea of how this can be done? I tried disabling the toolbar and then…
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What can I do everything is compromised ?
some might think I’m crazy. I don’t even know anymore. Everything from my home network. Devices everything has been taken over. Let’s start with gmail and iCloud. Mcfee found 39 breaches between two emails. I have gotten spam calendar invites. And I responded who’s this to a couple texts. Well my gmail Google account has…
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Why is Bitdefender blocking outgoing emails from MS office Outlook?
We have a problem with Bitdefender blocking outgoing emails from Outlook, it happenes on some of our PC's and not others
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Malware Scanner Keeps Detecting New App
Every morning for the past week I get a notification: "Your Device is at Risk - Malware Scanner - "You just installed an app that cannot be currently confirmed safe..." I have NOT installed any new apps, but I still get this notification. Why? How do I fix it? - Thanks. System: Android - Pixel 7a
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SafePay and Password Manager
Whenever I open Safepay I need to login to Password Manager. So far, no problem. However when I click on my saved shortcut to my bank, the saved login in Password Manager does not automatically go in. I have to click on Password Manager and wait until it has loaded all my passwords and then go back to my bank tab, refresh…
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vpn download and activate not working
bought premium vpn and got the email link to download and activate, neither work, both go to error 404 bitdefender, been a few days and no change. how do i fix this to download it
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Failed to find the Specified Path - Can't restore file
Hello, I am new to Bitdefender. After installing Bitdefender he quarantined the complete inbox file from Thunderbird. I have lost access to my emails. I have followed the instructions on https://www.bitdefender.com/consumer/support/answer/1733/ with no success. Selecting "Restore" displays "Failed to find the specified…
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Hello?
App won’t even launch. Am I just going to continue to get no help?
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Can I Continue The Subscription For BD Antivirus Plus, But Without The VPN?
The BD VPN doesn't work well for me (uninstalled it since beginning trial), can I buy the antivirus without the VPN? The antivirus works well (I think). Appreciate an answer soon please, need to determine all security packages before it renews.Thank you in advance.
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I found a file from Plutonium.exe updater that was marked as Malware.
I downloaded a custom map application that tunnels Call of Duty: Black Ops II so can play moderated maps and custom servers. I saw Bitdefender mark this as malware and checked the website and similar issue happened recently and wrote it should be safe since it is to check the Steam ownership of game. url removed by @Flexx
