The Bitdefender Expert Community

I keep getting a false positive on a file I know is ok. Antivirus - Threat Actions = Move to Quarantine Antivirus - Exception = the file path of the quarantined file Antivirus Scan reports infection - 2 options "Delete" and "Quarantine". Click Quarantine = "The file was removed from your system and couldn't be moved to…

If I had a pound for every time a scheduled scan in Bitdefender actually ran, I'd have £3. What is so difficult about this? Time and time again I'm told to reinstall, uninstall, recreate, delete and then .... nothing. I don't understand why such a critical feature of an AV application keeps being broken. I think I've been…

I've seen Bitdefender do this before, but why will user set settings not stay set? For example, I set NOT to scan DVDs. It works for a while, then it sets itself back on again.. I set scheduled scans up. Bitdefender ignored them most of the time. I deleted the scheduled scans. Now Bitdefender runs a scheduled scan, but not…

The most recent update has broken something serious.C:\Users\username>start vivaldi --enable-logging --v=1 --disable-gpu C:\Users\username>[43012:35100:0531/191328.960:ERROR:chromium\content\browser\gpu\gpu_process_host.cc:1000] GPU process exited unexpectedly: exit_code=-1073741790…

Hello world! I own an HP laptop (Windows 11) and two Samsung Galaxy smartphones from A series (Android 16/OneUI 8.0 and Android 11/OneUI 3.1)... On both smartphones, I also have installed (from Samsung Galaxy Store) Rethink Network Guard (open-source DNS+Firewall+VPN application) and Secure Wi-Fi (for which I pay a monthly…

I have a current subscription to "Bitdefender Total Security - 5 Devices" that will expire soon. I purchased a new activation code from Amazon, but when I enter it on the My Subscriptions page and click Activate, the only option is to "Add a new subscription". The activation code I purchased is for the identical product,…

There are times when we’re browsing the web on our computer, entering information or opening websites, we do not realize the current status of the VPN (whether it is connected or not), because the only indication of this is hidden in the notification area (tray). As a result, our data and IP address are exposed without us…

I've done a full system scan, and threats have been found and quarantined. After the fact, I continue getting notifications that there are attempts to pass malicious command lines to various exe files. It never says where the file is coming from, which is information I am hoping to find in logs. Even if it's not, I would…

Hi everyone, I just tried to install the latest build of Glasswire, and it detected malware. I want to upload it to the labs for analysis, but the file is above the size limit. If I scan the installer, nothing is detected, but if I run it, it detects the malware. Is there any way to send to Bitdender? I am running Total…

I’ve been running into an issue with Bitdefender where Alert Mode keeps turning itself off automatically, even after I manually enable it. I rely on this feature to monitor app connection attempts, so it’s a bit concerning when it disables without any clear reason. I’ve checked for updates, restarted the system, and…

How does Bitdefender in android ensure safety and security when malicious web links open in in-app web browsers of 3rd party apps that are not supported by Bitdefender Web protection feature?

I have a subscription to the UK Ordnance Survey mapping paid-for website. This is an excellent site which allows users to access any part of Great Britain (but not Northern Ireland) at 1:25000 or 1:50000 scale for about £25/year. The maps are first-rate, as many will know. On my Windows 10 pc and Windows 11 lap top I now…

Config changes on firewall from manual to automatic with new version install.(DESKTOP WINDOWS) I like to screen everything going through the firewall manually. I set this up and it go's back on its own to automatic allowing junk like microsoft telemetry through. Please fix this. Updates should not wipre out an existing…

Need help on a Windows 10 issue. I can't get rid of the McAfee popups.

Hi. My Junk mail filter is totally useless. The Outlook filter is putting obvious spam into the Junk folder while Bitdefender is marking them as safe. Is there a fault with Bitdefender? And I can't upload a screenshot to demonstrate problem. Keeps getting better!

This article will guide you stepwise to switch from Kaspersky Password Manager to Bitdefender Password Manager. We will show you how to export passwords from Kaspersky and import them into Bitdefender Password Manager. Bitdefender can import data seamlessly from a multitude of password managers in various formats.…

Does Securepass properly implement app-level autofill on Android? Because on my experience, it doesn't. For example, try using it with logging onto Telegram.

Hi I have now purchased a 'BD for android licence twice' for this device. i.e. $14.95 x 2 = $29.90 Bitdefender Central shows the device, but says that there are no active subscriptions for it - and that I need to purchase a subscription (In spite of my already having purchased the licence twice). The product was installed…

Just letting the mods know that this has recurred again. Since we are used to twice daily updates, this is an unexpected behavior. Suspect the issue on the server end, since no issue connecting to the server, but am just told I am "up to date." Nothing urgent, but since this has occurred in the past, wanted to make the…

I have a threat update issue on my apple chip MacBook. Some threat DB updates have a date of 2 days in the past while my intel iMac never ever has an issue. Can anyone please provide a fix? I have super-fast fiber internet, so the issue is not on my side. Both my macs are always fully patched and i reinstalled the BD…

I have two program files Browser Extension from Blaze Media and one called BBWC from Millennial Media. How can these be removed?

Very basic old Mac user so go easy with me. Got a pop up in the right hand corner annoying bleep every 20 seconds. McAfee critical, then action required. So I downloaded Bitdefender thinking it would detect it and remove it, but it didn't. Done a full scan no threats. How do I stop these notifications driving me mad with…

Hi, I'm trying to figure out which exe is the scanner, do i have the right one? I saw a previous user's post about this and that one said "bdscan.exe" but no such file exists.

Me aparece este cartel cuando quiero ingresar a la página de la facultad de Medicina pero por estos motivos consulto si realmente es seguro o no hacerlo ya que el sitio me avisa que es inseguro.

I have received a Bitdefender update 27.0.59.334 a couple of days ago, just asking as I do not see any info on the community regarding this update. Can you please verify that it is actually from Bitdefender and what it included. Thanks

Hi, My Bitdefender Total security uses over 4gig of RAM straight from a fresh boot. No scans are running and my pc is running optimally. I have the latest Windows 11, all updates and since a month ago this memory usage and CPU are sky high. Please advise any solutions as it is causing my PC to be laggy. I have 32GB RAM,…

Dear all, One of my laptops got infected, even if it has On Windows Virus & threat protection settings on (it is activated the Real-time protection feature). More, I made a full scan of this laptop (it is a Dell and it has Windows 11 installed) using Microsoft Safety Scanner in Safe Mode and then directly in Windows, but…

The update scares me every time. A 'missing in the path' install is making connections from a RAR Temp folder. It is in Windows Temp, but there should be a better and secure way of doing things. I'm not even sure how the files are checked, with cert pinning or hashes or what, but my guess would be that it won't be…

After the last Bitdefender update I noticed that some trusted applications on my PC are being blocked or quarantined even though they were working fine before. A few programs fail to start and sometimes Bitdefender shows suspicious behavior warnings without clear details. I already tried adding exclusions but the issue…

Is there anyway to back up your split tunneling list rather than having to readding them again just in case if you have reinstall everything back to your laptop after 4 repairs?