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GravityZone Cloud console not updating status of some clients
We run into occasional issues where the console shows a client as not having been seen for some time and it being out of date. However if I look at the client itself, it is up to date and auto updates as it should be. Typically if this happens the only way I have found to fix it is to uninstall the client and reinstall..…
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BD Premium VPN and Steam App for Windows not starting
I have been using Steam for Windows for decades and Bitdefender Premium VPN for about 2 years. Over that time both haven't caused me any problems until a few months ago. Firstly after finishing playing any Steam games the Steam Cloud has an error and says it cannot update. So before I turn off my PC I disable the VPN and…
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Hosts File access
Hi, I'm using Windows 10. I've just started using Bitdefender after using Kaspersky for many years. In the light of the current circumstances I decided to uninstall Kaspersy for obvious reasons. I am a developer and I need to be able to switch my hosts file at the click of a button. I had written a program to do this and…
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Password manager in Total Security
According to the website Total Security is supposed to include a password manager, but when I go to my Bitdefender Central the only option is SecurePass which is only available on an additional subscription.
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Extension, master password, and vault
Hello, I somehow seem to have installed the password keeper (?) and set up a master password. Now, every time I go into safepay, it asks me for my password, noting I haven't used this device in awhile, which is not true, then asks me for my master password to access the vault, while seemingly not allowing me to proceed…
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SecurePass does not list Safari as a file type
The pulldown menu located in SecurePass>Settings>Backup & Restore>Import Passwords>Select File Type does not list Safari as an option. How do I import Safari passwords?
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Move Acounts from one folder to the other
Recently I switched from Lastpass to Bitdefender SecurePass to have it all in 1 package (Websecurity, Password Manager and VPN). I imported the passwords from Lastpass to Securepass. Ended in a folder with timestamp and I know there is still no possiblility to move multiple Accounts in one go to a selfdefined folder. So,…
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Question about VPN locations like China
Hi. I am humbly wishing to ask the Bitdefender community who maintains the VPN a question. Is there a planned date when China will be re-enabled or activated as a VPN location? Secondly, is there a planned date to restore Russian VPN functionality? Please understand that I come from a place of curiosity and am respectfully…
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Meta Quest breaks Nvidia driver, persists after boot
Hi, I'm on a Windows 11 Professional in Italy, running BEST with all modules under my license active and ON. Whenever I plug in my Quest 3, and I turn on Oculus app, it usually spawns 3 processes, 1 service and 2 others. I am facing an issue where it seems that my Nvidia driver exhibits behavioral differences from a Quest…
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Introduction Dario Schiraldi Deutsche Bank Executive
Hello Community, Dario Schiraldi, an Executive at Deutsche Bank, brings more than 20 years of international financial experience, having served in key leadership positions at leading global financial institutions. I’m joining the Bitdefender Community to gain deeper insights into cybersecurity, share experiences with other…
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Bitdefender VPN seems to block many email messages and legitimate web sites from loading
Bitdefender VPN seems to block some email messages (they come up as "no content" unless I turn VPN off) and legitimate web sites from loading (the sites simply time out, just plain won't load). This includes messages from legitimate companies with whom I have accounts, and from some friends, as well as from our synagogue.…
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Activation and extend - different product?
Hi: I have 2 subscriptions of 5 devices of Bit Defender total security. I just bought the Bitdefender Family pack with 15 subscriptions, as I was told that it was also total security. I was trying to activate and extend my current subscriptions, but I wasn't given the option to. Is that because it seems to be a different…
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Refund, and Cancel Auto Renewal
I have tried to filled in the form online to request refund, but the website just keep loading without any response. I also need to cancel auto renwal of my subscription. I am extremely unhappy and felt cheated. Will reolve to court if dont get it resolve ASAP.
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Windows 11, Bitdefender Antivirus Plus 2024
Der Savepay funktioniert seit ca. 2 Wochen nicht mehr. Nach Gebrauch reagiert mein Computer überhaupt nicht mehr, es stürzt ab. Der VPN Schutz ist nicht mehr aktiv, die Farbe bleibt rot. Eine Neuinstallation von Bitdefender Antivirus Plus ist nicht möglich, da es vom Bitdefender aus für mich unerklärichen Gründen keine…
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Ad blocking
How do I set up ad blocking on an iPhone 11? The Bitdefender app is installed, but I don’t see anything on it that provides for doing this. Thank you!
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Patch Management in Bitdefender Ultimate Family Pack?
Hello Bitdefender team and community, I'm new to Bitdefender, coming from Windows Defender, and currently evaluating the Ultimate Family Extended Pack for home use. I was surprised to see that patch management and automation don’t appear to be included in the consumer packages. Given how critical it is to keep operating…
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Bitdefender Just Got Smarter – Call Blocking Now on Android!
Hello Bitdefender Community 👋, I just spotted something new in the Bitdefender Mobile Security app for Android — a Call Blocking feature! 🆕 Yes, this seems to be a fresh update — and I haven’t seen it mentioned before here in the forum, so I wanted to share it with you all. 📵 What it does: •Blocks scam calls automatically.…
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sync.contextualadv.com
Why is bitdefender having to block sync.contectualadv.com almost every day. In researching this issue, some say my computer is infected with malware trying to allow ads to come through. How do I get rid of this malware?
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Startup Problem
New user - when starting computer (win 10) after about 5+ minutes the security widget pops up red with a services not started message (don't remember exact wording), then after a few more minutes the widget turns green. During the start up lapse before widget turns green am I unprotected? Does Windows Defender kick in…
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Bitdefender VPN connect to my WiFi?
Why does Bitdefender VPN connect to my WiFi and become my only WiFi connection? If I turn off VPN, my WiFi (DECO) connects and everything else I have on WiFi works. Bitdefender VPN is not listed among the available networks. Does Bitdefender VPN have an SSID and password, and if so, where can I find it?
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Bitdefender location authorization
Hello, First of all, sorry for the bad english, I'm not a native english speaker. I recently upgraded my windows installation from W10 to W11. Just before that I uninstalled Bitdefender, and, after the ugrade, redownloaded it from Central. The installation went smoothly. However during installation a Windows pop-up told me…
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How to access links from email venders I deal with?
I receive email advertisements from various venders. They have links to their product lines. Many times when accessing these links, I get an error stating that I cannot reach their servers. I have found that by turning off the VPN, I can access the sites/servers. How do I add these links to VPN (or whatever) so that I can…
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Quarantine Item Identification
Is it possible to get a printout or listing of some type of items in quarantine? I had to put my Windows 10 machine in the shop for failure to boot, and when I got it back there were a lot of items in quarantine. I need to get a full listing of the names to find out what they are. I think they might have something to do…
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BitDefender agent not starting
Hi, I recently got bitdefender. The virus scanner open and scans without issues, however when I try to start the agent Bitdefender Agent I first need to login, then it's followed by a security prompt from the system and right after that it just disappear as if it has crashed. When trying again I'm presented with the login…
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Constant beeping during manual scan
When I run a manual scan on android phone, it does constant notification beeping until scan is complete. If I turn the volume all the way down to stop the beeping, then volume for all notifications is shut off after that so I have to go into system volume and set volume back up for notifications. This behavior only started…
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[Firewall] Alert Mode Notifications Don't Show Full Path
When receiving a notification about an application attempting to send or receive network traffic, if the path to the file is too long, that path is shortened to fit within the notification window. There is no way to see the full path without blocking (or less securely allowing) the application, and then viewing the logs in…
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Manipulation of Online Threat Prevention
I noticed that BitDefender is in a minority of AV products reporting https://fionakatauskas.com/ as a suspicious website. https://www.virustotal.com/gui/url/bdb715f57f5315753337d4afe64fd4aef7f705f026f9f55258fdc57b97978167 I think this is a false positive, and it occurred to me that as the website of a political cartoonist,…
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Some images not showing in Outlook with VPN
This is REALLY annoying. It does not happen in every email and sometimes even turning off the VPN does not help. Some emails will display images, others do not. This started when I set up the VPN. I first tried updating Outlook 365 and that seemed to help - for one day. Now we're back to the same issue. I even tried…
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Quick question!
Have advised my dad to get Bitdefender as he told me yesterday he thought Macs didn't need antivirus software. Have set him straight but he wants to know if he purchased it for 3 devices (iPhone, iPad and Macbook), but didn't cover his old Macbook (i.e. a 4th device), and it got a virus, could it spread this virus to his…
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Bitdefender Blocking League of Legends
Hello. It's been months I was having issues with the League client being too slow, laggy after every game or when the client has been minimized for a period of time. I always thought it was from Riot, but no it was Bitdefender somehow doing it. I tried to add exception to Riot games folder, but that didn't work as well.…