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Trying to remove file manually, path doesn't exist?
Using Mac OS, 15.5 and BitDefender keeps sending me this: Threat requires removal,Today at XX:XX ^Feature: Antivirus We identified a threat that needs to be manually removed. Threat name: JS:Adware.Cryxos.14449 Path: /Users/MYNAME/Library/Containers/com.apple.Safari/Data/Library/Caches/com.apple.Safari/WebKitCache/Version…
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Bitdefender version update failing, serious issue
Hi everyone, My bitdefender tried to update to the newer version, the icon of bitdefender then disappears like it always does with a version update but then doesn't reappear. After reboot bitdefender is loaded again at start but then after 15 minutes it tries to update the version again and again fails. In the "info" it…
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Introduction
Hello everyone I am new in this community I wanted to say hello!😀
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Defenders of the month rewards
Hi everyone, At the moment when you get the defenders of the month reward it's a free month validity extension to Bitdefender. Getting a free month sub is great but how about letting the defenders of the month choose from different rewards. Maybe instead of automatically getting the free month sub you get tokens that you…
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Bitdefender ask me to reactivate my protection with extra charge after 1 week of purchase
My issue is, my hubby purchased Bitdefender Premium Security on June 21 and after a week there was a pop up says my Subscription ended and was told to reactive it with another purchase. I don't even know am I really being protected from malware now. This is really stressful trying to contact the Bitdefender. I made a…
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Automatically upgraded - can I downgrade again?
My Bitdefender Internet Security is due to renew next month and I was going to look for discounts. But today I was automatically upgraded from Bitdefender Internet Security to Bitdefender Total Security without warning or consent. I then received an email telling me my new renewal price is £84.99 reduced to £54.99. In…
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Bitdefender suddenly blocking many sites? (Even Facebook, previously allowed sites)
After the latest update it's blocking everything. THis is the message : Your connection is not privateAttackers might be trying to steal your information from www.facebook.com (for example, passwords, messages, or credit cards). Learn more about this warning net::ERR_CERT_AUTHORITY_INVALID Doesn't appear in Firefox. But…
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Why am I getting a pop up to pay for Bitdefender Digital Identity Protection?
I have had it included in Total Security for 2 years, and now I'm being asked to pay for it separately? I thought I imagined it initially, but sure enough, my weekly report has the email addresses included in the identity protection section. Now the feature is greyed out. Total Security is over $200 AUD, to now ask for $69…
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Can’t Access Multiple Websites with Bitdefender VPN Connected
I have tried all of the three steps, Connect to another VPN server, Change the VPN protocol, Use Split Tunneling but nothing changes, it happens on so many websites, normal websites, Greek websites and the VPNs location selection is Greece as well, so why is this happening? The only solution is to turn off VPN. The app…
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Advancing Cyber Resilience: Bitdefender at the Malaysian CYDES 2025
The Malaysian Cyber Defence and Security Exhibition and Conference (CYDES) 2025 was an impactful event held from the 1st to the 3rd of July, 2025, at the Putrajaya International Convention Centre (PICC), and Bitdefender’s presence truly exemplified the advancements being made in this crucial field. Stepping into the…
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import block call list from other stored contact lists"
Is there an easy way to import block call lists from other apps into this app?
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What to do if I am suddenly blocked from many websites?
Hi, I was wondering what I should do if I am suddenly blocked from many websites? I have been overseas and now am back in the US, but I can no longer access the login for my univ email account (overseas), the univ library search function (open to the public), even a page to purchase an item securely from a vendor in…
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VPN seems to cause problems with Apple Mail for Mac OS
Since returning to Apple Mail I am finding that Bitdefender VPN seems to conflict with the mail client. I have three mail feeds, Fastmail; GMail and another. When VPN is not connected there are no problems but when VPN is connected all three feeds report "Mail was unable to connect to server “imap.xxxxxx.com” using SSL on…
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i turn the VPN off and it turns itself back on
"When i need to turn off the vpn for certain websites to work properly, i turn the vpn off and it turns itself back on over and over again and it makes it very difficult to use the website"
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Safepay doesn't connect to the VPN
Bitdefender Safepay recently shows that the VPN is disabled, while it is fully enabled. Also, the option to automatically connect the VPN when Safepay starts is enabled. I would like to know if this indication is indeed correct and therefore Safepay is not connected to the VPN during operation. But if this is an…
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Changes in Antivirus for Mac.
Hello. What are the changes in 10.2.4.4 released on May 28, 2025?
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Web History
Hi I've looked all over and can't work this one out. Is there a way to see all of the websites and apps that my child has browsed and used? I've had issues in the past where content filtering failed and it's turned out that I need to block something based on what they've been doing.
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Why am I not getting a different IP address from Bitdefender's VPN service?
Hi everyone, I hope you are all doing well today. I was a Kaspersky user until I received an email from the company informing me that I needed to change my service provider due to the US ban. Kaspersky suggested that I purchase a Bitdefender subscription, as it was likely to function similarly to Kaspersky. Everything has…
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Why does BD VPN perform so inconsistently ?
I have used BD VPN for a few years now, and I have failed to resolve a problem that may result in me not renewing my subscription in the next few days. Should the internet operate when VPN is not enabled? Quite often I turn on the computer, and eventually a browser window opens (after 1-2 min), and sometimes I am informed…
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Pages seem to load without CSS styling
Hi all, recently many times I enter websites that load without CSS styling when VPN is turned on. Once I turn off Bitdefender VPN and everything seems to work. When I add such website to excluded list for split tunneling it does not help. I also tried to suggested fix to change the DNS server in system settings but it also…
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Bitdefender total security version 27.0.49.249 issue
Hi everyone, My bitdefender updated to version 27.0.49.249, I noticed 2 issues with so far. After the update installed I rebooted my PC and then after about an hour or so the tray icon showed a little yellow exclamation mark, when hovering my mouse over the tray icon I got a message saying "Action required: Add a valid…
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Ik wil mijn abonnement verlengen.
verlengen met 68*% maar mijn zakelijke account schijnt niet goed te zijn. Graag uw reactie
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Custom scan results discrepancy
Hi everyone, After I've reset my windows 10 laptop with an image from December 2023 I ran a custom scan with the old version of bitdefender total security 27.0.25.116, this scan took 44 minutes and scanned about 2.9 million items. After I then updated bitdefender to the latest version 27.0.50.256 I ran the custom scan…
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update
Has anyone else went from version 27.0.51.260 to version 27.0.52.262 without having version 27.0.52.261 being done and wondering why it would not have installed as I understand it contained some major updates. Also VPN on Safepay has stopped connecting this seemed to have happen on the last window updates version…
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How to fix my VPN from turning off by itself? In the last hour it has turned off about 6 or 7 times!
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Was there a new product update?
In the early morning today I got a notification in the bottom right of my screen from bitdefender about a new product update with new features. I clicked okay and then got a notification from windows security that I needed to turn on virus protection, I know this can happen when updating so i wasnt worried. However, when…
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Instalare pe alte sisteme de operare
Buna ziua, Imi spuneti va rog frumos, daca exista produse Bitdefender care se pot instala pe statii cu sisteme de operare, cum ar fi cele din distributia Linux? Multumesc frumos pentru suport.
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BD quarantine numerous unrelated registry keys during quarantine malicious file
Following the latest BD update(27.0.47.237), when a malicious file is detected by BD, quarantine measures may unexpectedly target unrelated registry keys. The registry key that have been quarantined show a same detection name in the BD interface with the name of the detected malicious file. I'm not sure what happened, this…
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Bitdefender update has blocked my camera
Today's bitdefender update has blocked my use of my computer's camera, with Google products, and I can't turn it back on ! … It's rather a nuissance for my video meetings…. Jonathan Engel *Posting personal information, such as e-mail address, on public forum is very, very bad idea, so your e-mail address was removed by…
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Total Security 2025
Just purchased Bitdefender Total Security 2025 at the Computer Active Store and have activated the new code. Looks OK with an updated expiry date on my devices. I have Version 27.0.52.262 dated 18/06/2025 14:11 so can you tell me if this is the 2025 version or if not, what do I need to do to get right up to date.