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Can I close the BD Scam Protection?
I just installed BD on my Android phone and wife's iPhone. If I close the Scam Protection app, will I still be protected by a background app, or is the UI the app responsible for protection? TIA!
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Getting threat block notices on unknown probably old computers that show not protected?
I have had it seems bitdefender since 2007 (per this forum acct) I have had on lots of prior devices but some showing up in my device list I can not tell what they are by generic descriptions of old computers I think I scrapped. I just got a 3 day ago notice on BD site: 3 Days ago: 2 threats were blocked on…
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How to keep BitDefender from locking out user for minutes?
There are times when I try to use my PC but cannot because BD is running the disk at 100 percent for several minutes. I tried to lower BD priority, but a message says I am not authorized although I am the administrator. How can I prevent these lockouts?
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I cannot find any documentation for "Chat Protection" on MacOS
Today's update required a reboot, which I did. It apparently adds "Chat Protection", so I went ahead and enabled it. It scanned back messages and came up with a threat (see attached; the threat also shows up in my Bitdefender Central account online). I can find absolutely no documentation on this "feature" anywhere. The…
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Feedback from a Long-time User — Hope Bitdefender Expands Its Protection Scope
Hi Bitdefender Team, I’ve been a Bitdefender user since 2023, and I truly appreciate the quality of your products. Bitdefender has done an excellent job at blocking viruses and malware without slowing down my computer, even during gaming or daily use. The reason I’m writing this post, even though I don’t plan to renew my…
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Delete Numbers in Blocked List Without 3-Dots
When I go into my Android phone, tap Bitdefender's 3-dot More icon, tap Call Blocking, and tap "View all", my screen brings up numbers that do not have the 3-dots on the right side of the number. There is no way to delete those numbers. So, how do I get them off my blocked list?
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Alphabetizing drop down account list
Hi. I just upgraded from Bitdefender password manager to Bitdefender secure pass. Within the vault web page, I can sort the accounts alphabetically. But when I click on the Secure Pass extension at the top of Chrome and dropdown list comes up, it Is in a random order. I see no options to change it to alphabetical order.…
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SecurePass on Android phone using Google SSL
Morning all, I have had a problem recently where I cannot log into SecurePass on Android phone using Google SSL (Pixel 7, Android 16 running 5 March 2026 update). It keeps wanting me to enter 2FA but is not accepting any method once I enter the password. I don't have this problem either launching BitDefender Central or any…
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Passkey Support for Bitdefender Password Manager!
Dear Bitdefender Team, I like your Products and was thinking about merging other features to your subscription models. However, your Password Manager is missing a critical feature when it come to password security, which is why I did not upgrade my subscription. It would have been superb if your Password Manager would have…
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I can't connect to some websites when VPN is active
I can't connect to some websites when VPN is active Multiple websites are not accessible when the VPN is on. I have followed the directions on the internet but have to drop out if I want to open settings and use split tunneling. In settings I only have 2 options, ie STARTUP and NOTIFICATIONS. In order to continue my…
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Password Manager Problem. Any Help?
Several weeks ago I dumped LastPass and included Bitdefender Password Manager and I tried signing in with my written down Master Password and it was not accepted? The Password Managers Recovery Key provided had 24 100% CAPITAL letters. However, when I entered the recovery Key it insisted there must be a minimum of 1 lower…
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SecurePass Autofill is trying to autofill my info in browser search box
Hello, When I try to type something in browser search box, SecurePass brings to front a pop-up (in fact there are two on top of each other) with my info. I don't want to search for my personal info in browser. How can I stop it from appearing?
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Question about Secure Pass upgrade
I got an e-mail today that I must upgrade to Secure Pass by June 12th. When reading about Secure Pass I saw this disturbing line: Web Access: Manage passwords from any browser using a convenient web client. Am I to understand that Secure Pass is going to store all of my passwords in the cloud? This is…. an insane security…
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SecurePass in SafePay now says "incorrect pasword"
From one day to the next, SafePay cannot open SecurePass (unblock) because now the password to unblock de vault is not recognized; in Chrome is running smoothly. This happened a couple of months after I upgrade from Windows 10 to WIndows 11. I already tried changing the vault password; also disable and enable the "use…
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Feature request for FIDO2 support
It would be great if MFA for Bitdefender Central supported FIDO2 Secure Pass Master password should be complex and possibly difficult to remember! Why not offer second option to unlock vault using FIDO2.
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Latest Bitdefender Update for macOS
Wondering when the latest update (The most recent version number of Bitdefender Antivirus for Mac is 10.3.0.3 and was released on March 11, 2026.) is actually going to be released to customers. Still not seeing this update on my two Macs
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How to create interactive product demos for software setup
I need a way to show my team the exact steps for our new software setup without recording a long video. Videos are a pain to edit and they take up way too much space. Plus, if a single setting changes, the whole recording becomes basically useless. I've been looking for an interactive product demo tool and found Supademo.…
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How do I unblock a series of phone numbers eg 1234??
I have had several hospital calls from different numbers blocked. The only solution I have found is to switch off Call Blocking. Help would be appreciated.
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Restart request every time computer is started
For the last week or so, every time I start the computer, Bitdefender tells me that I need to restart the computer. How to fix?
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how do i upgrade from total security to ultimate security plus. i have over a year to run on the existing subscription
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"This Site Can't Be Reached" Issue
Hello! Apologies if this has already been asked and answered a million times before but I'm at my wits end. For context, my father has just purchased a new laptop for me to use at college during fall 2026 and so on seasons. He had me download BitDefender and i've now got an issue that neither he nor I can solve. For some…
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Regarding the Update Settings
Sat. 04/04/2026 @12:12 pm CDT — Good afternoon. I've noticed that every time I turn my PC on and finally open Bitdefender, it shows me an error [indicated by a red spot on my login identity in the upper right]. Following it tells me that it couldn't update because I wasn't online. I don't connect to the Internet…
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Why does my downloaded bitdefender_avfree morph into a "trial" of Total?
I have gone through the following process twice with the same unacceptable results: Downloaded from Bitdefender site the bitdefender_avfree to my Windows11 download files folder. Opened the exe and let it run to successfully download the free program. Program install successful. Then, when prompted to create a Bitdefender…
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BD Total Security is logging out from my account after the last update on Windows 11
Hello, After the last update today, the BD total security icon on my taskbar was greyed and when I hover over it it said I must connect to activate. When I go on the app under my account, there is none showing, in Central it says my computer is protected, though, subscription still ok and when I am logging again, from the…
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Technical Inconsistency in Automatic Game Mode Update Transition
I would like to report a specific issue regarding the transition logic in Bitdefender’s Automatic Game Mode. While the update frequency correctly extends to a 12 hour interval during active gaming sessions, it fails to fully revert to the 1 hour default once the session concludes. Instead of returning to the standard…
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Safepay issues with Fidelity
Hello, I am unable to log into Fidelity using Safepay. This started within the last week. My Bitdefender version is 27.0.57.313. I have seen this issue posted here before with suggestions to update to newer versions, though I believe I am on the latest version. Safepay has always had some glitches with Fidelity, usually…
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Why do I keep getting prompted for a subscription when I've already bought two?
I had a trial of Bitdefender Total Security which expires in five days. I bought two subs on March 13 - Bitdefender Premium for five devices and Bitdefender mobile for an Android phone (because I have a total of six devices to protect). Do I need to uninstall the trial version then install B Prem? The help is very…
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Scan ran 31 hours, found 153 unresolved items, 18 resolved
I am really at my wits end. I've never ever had a virus, trojan, takeover, nothing at all like that. And I've been on a computer for quite a few years at this point. Someone did a takeover (I don't even know the correct terminology!) of my computer last Monday and I've been at this a week. I really am clueless about this…
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A notification or email at a specified time before renewal, 1 week, or 1 month.
Hello community, I would like to see a notification, whether in the program, app or preferably via email, that an auto renewal is upcoming, I understand that it's easier to have this enabled so you never miss out on protection, but as someone who keeps only a limited amount of money in the account used to pay for things…
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False Positive form is not working
Hey all, Im trying to submit a false positive form in https://www.bitdefender.com/en-us/business/submit I fill everything in the form and still get this error Here is for example the form i fill: and this is what i get: it's like this over a week already, can anyone help?