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vpn upgarde
When I update the subscription from free to paid in VPN, only the annual plans are shown to me. I want to pay monthly. How can that be? I subscribe to your antivirus
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Password Manager not available in Private Window (Firefox 103.0.1)
Hi all, I've updated to Firefox 103.0.1 and now Password Manager is not available in private windows. I've attached the settings window and error. Any suggestions would be appreciated. Cheers.
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Brand new as of today installation of bitdefender requires updated IE 11
I spent a few hours getting all prereqs and KB articles installed only to get a non-working, non-updating program that shows a screen that tells me that my IE is not up to date. Are you all right? This is 2023, and no one uses IE 11. It is not supported as of 2022. It is not possible to get further updates yet you require…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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Will I ever have peace of mind
For years I've felt safe, only torrenting movies, audio and tv shows, mostly from archive.com. I used to think it was just exes and msi's that were the only vector onto your system. Well I've had that sense of safety shattered by buffer overflows. The first thing that did it was pdfs. You can get hacked, as in full control…
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Should I sign out after each session on Bitdefender Central?
Newbie here. Should I sign out after each session on the Bitdefender Central dashboard? Do you recommend a sign-in and sign-out each time I access it?
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Boot time takes much longer recently
In the last few days my boot time has increased from 33 seconds to over 5 minutes. Anyone know if that might be a Bit Defender issue ? thanks
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Safepay Problems
Running Windows 11/Chrome. Previously Safepay worked as designed, however, since renewing my subscription, it refuses to work on any site. I have checked all solutions offered by Bitdefender help but nothing works, very frustrating.
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Are webm's vulnerable in the same way that webp's are?
A malicious webp image can hack your system, just google it. Can a webm do that same?
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Safepay not starting automatically....
I am running Windows 11 Pro V22H2 with Firefox 115.0 and Chrome 114.0.5735.199. The automatic launch of Safepay has stopped on both browsers. If I launch Safepay from the widget and then click on the saved book marks I can logon via Safepay. I have followed the various items of gudiance on the Bitdefender Support website…
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cpu ransomware detection support
Will Bitdefender get intel threat detection technology?
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Outlook truoble with aruba
Hi we just buy bit defender as our antivirus and now we stop reciving mail. We use outlook2021 and have as provider aruba. as soon as we open it it signal that doens't consider aruba certiface affidable, i have try to install the certificate but nothing changes. we are able to send but not to recive it's happening to me…
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Bitdefender vs. Norton/Lifelock?
hi - I saw the news about the password manager and other identity protection services. I asked this question directly to Bitdefender but nobody responded. I have Norton/Lifelock and wondering if I would be better to use them vs piecemeal with Bitdefender. Does anyone have any experience with both? Thanks
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Renewal
I just received an email today offering big discounts if I renew some 7 weeks early. Is this a scam???
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Virtual keyboard, not activating
The virtual keyboard in safepay is no longer activating when keying in a password. When in safepay, on the upper right hand corner of the screen where the three little dots are located, I click on virtual keyboard, and it still doesn’t activate. I’ve shut down my laptop three times to see if that would make a difference to…
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What happens to my old password?
I'm a newbie to password managers. When I add an account, does it change my existing password on the account to the generated one, or will the old one still work?
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Unable to allow Onenote to sync with Microsoft servers
Hi, I've been plagued with issues surrounding my Onenote program and it not syncing properly with Microsoft's servers. The error message I usually get is as follows: We can't connect to the server for some reason. Try checking your connection to see if the server is available. (Error code: 0x80072EFD bdf5j) I think it's to…
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PrivaZer blocked by Bitdefender while cleaning PC
Hello, here is the PrivaZer Team developing PrivaZer, a well-known PC cleaner. We have users reporting issues with Bitdefender : Bitdefender prevents PrivaZer from cleaning the internet traces and freezes it like this : Users have to kill privazer.exe process as it becomes unresponsive. Can you investigate and fix it?…
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Defaulted to 14 day trial on android
Hi there, Just purchased a subscription to Bitdefender antivirus plus. When adding a device via QR code, the android device has defaulted to a 14 day trial - i.e. hasn't picked up that I have an active subscription. Tried adding the activation code I was given but it doesn't recognise that either. It's showing as a…
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Charging for Password Manager
I subscribed for total internet security because it included password manager, why am I now asked to pay extra for this feature? NOT GOOD!
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What is an application.risktool?
I have a program called tdsskiller.exe(a root kit scanner from Kaspersky) that was flagged during an offline scan as “application.risktool.tdsskiller.a” I can’t find info on what that means. I’ve had the program for months and have run multiple offline and online scans without it ever being flagged before. I removed it but…
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BDserviceHost.exe use RAM and CPU a lot that kill windows 10 and 11
Hello BDserviceHost.exe after new update, eats up the memory little by little in use, on 4 different machines in the office. all without exception are affected, both under Windows 11 and Windows 10 (All updated!) I can desintall and reinstall ... all the computer in desk, but i don't think that a personnal problem ...…
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2023 Unable to Show Hidden Files in Windows 10: Is this still BitDefender doing this?
Hi there. I have used BitDefender for over a decade. In previous editions there was sometimes a conflict with Intrusion Detention that prevented you from toggling Show Hidden Files and Folders in the File Explorer view settings, but it didn't matter because you could temporarily toggle it off. There isn't any such setting…
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SafePay does not display properly
After installing the Bitdefender update on 9/30/2023, SafePay stopped displaying properly (I don't recall making any other changes). The log-in screen is now about a quarter of the page instead of the full page, and after logging in, the screen only displays a small slice of the left side of the page with no controls…
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Anyone else finding Bitdefender Safepay very non user friendly since latest upgrade to 27.0.20.105
Since the latest upgrade I am unable to utilize certain wesistes correctly. Outlook can no longer log into my profile. tried using this browser for what it was designed for and place a purchase for some theme park tickets securely only to find that the drop down windows for the expiry date would not open. Also to highlight…
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Is anyone else having major issues with the new release of SafePay?
Bitdefender did an update a wreak ago and ever since safepay no longer uses the wallet but now uses the Password Manger. In Safepay it does not fill in like the wallet did. Well initially you have to open a window to open and get the password manger to ask for its password. This is true for every new window that opens…
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lost "central" on computer
Hello, please help! Some tech savvy (most definitely not me!) person inadvertently lost my Bitdefender Central "go to" icon and any way to access my account. I therefore cannot access my account to see notifications, fix problems, scan etc. Can someone assist me in a VERY EASY way to reinstall this feature, as I need my…
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Netgear Armor Install & Activate Password Manager
With wallet going away, how can I get password manager with my Armor subscription? I see it listed on the https://www.bitdefender.com/netgear/ page as one of the included features. The Netgear community support hasn't been forthcoming,…
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New user interface looks nice but does not highlight the currently selected country in the list
When switching to a different country on the old UI I would simply selected the country underneath the currently highlighted one I was using on the list of countries. Now however the current country is not highlighted in the list so what happens is you open up the program, see which country you are on, click it to bring up…
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Disabling red Android widget.
A red dot Bidefender widget thingy has appeared on my working screen all the time for some reason. It's an Android 12 phone with a fairly small screen. I have to keep moving the widget out of my way while using the handset, as I can't use any software that happens to be underneath it. Can't find out exactly how to disable…
