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Mozilla Thunderbird is not working when I acivate Bitdefender VPN
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Why Digital Identity Protection service to scan the email inbox doesn't works for outlook?
I have been having difficulty connecting my Outlook account to the Bitdefender Digital Identity Protection feature to scan received emails for some time now... I have already opened a ticket with support asking about it, unfortunately I have not received a satisfactory answer at the moment, in fact they only replied that…
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download and installation
after formatting my pc, i can not download bitdefender and install it anymore, i`m having my code not up to a month. How can i download the software and install it again?
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Internet connection errors - windows 11 since august
Since the updates in august, I have structural issues to connect the internet with my laptop. The issues variate from permanent connection error to a delay of a few minutes. It also occurs in different networks (home, work) It happens by different browsers ( Edge, Chrome, Firefox). Reinstall of the browsers didn't solved…
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Bitdefender not starting automatically on Nokia G42 5G Android phone
hi all, I have a Nokia G42 5G phone that has been running Bitdefender Mobile happily for months I have just purchased the same type of phone for my wife and installed Bitdefender. All appears to be working OK except that it needs starting manually every time Android starts. I've just tried uninstall/reinstall but still the…
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Why is the Utility option not working for my local account?
Yo, son. I can use One Click Optimiser (OCO) with my administrators account, but not with my local account. In the local account I put in the admin. password and passed the test, but the OCO does not pop up. I am using a fully up-to-date Windows 11 beast! Bit defender is up-to-date, too, sucker! Peace out.
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VPN will disconnect randomly
Since the improved Bitdefender VPN rollout, VPN will disconnect at random on my Windows 10 laptop. The Windows install is patched to current levels. Bitdefender AV is updated to most current levels. My ISP is not dropping connections. Sometimes, if I click on 'Connect' in VPN, it will reconnect, but most times, it will…
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My IP is not visible and i can't connect any VPN server
Hallo, My IP is not visible more and i can't connect any VPN server. I did restarting my devices, reinstall Bitdefender VPN, but didn't work. It doesn't work on my Android TV and Android Smartphones.Maybe somebody can help me. Thank you in advance. Best Regards
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One in five U.S. adults have lost money to online scams: How to avoid being next
A new report released by the FBI has revealed that one in five U.S. adults has fallen victim to online scams, losing a grand total of $1.3B to fraudulent schemes in 2023 alone. This alarming statistic is yet another reminder at how prevalent – and lucrative - online scams have become in just a few years. From phishing…
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Vulnerability scan - 2 results instead of 1
Hi! This is my first post here. I came across a problem. I ran a test to find a vulnerability and the program returned information that two vulnerabilities were found but ultimately it only displayed one (no password to the computer). Now I noticed that I cut off the "networks" tab but believe me it was empty. What could…
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[bug fix?] whitelist some Microsoft default processes
I have noticed that bdservicehost service consumes a lot of resources when a Windows update is downloaded and installed. I wonder if it's possible to whitelist downloads coming from Windows update or MS365 update or any trustworthy publisher so we won't have a 20+% of CPU utilization for downloading an update from…
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Please issue Bitdefender for Linux home users
Please Bitdefender Home User team, please re-issue a Bitdefender AV for Linux home users. I have been working with several people this past year (12/2023), installing and fine tuning Linux (Ubuntu, Mint, Zorin). (These are folks who previously used Windows and/or Macs.) And the only AV product for home user, which I've…
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Browser & system information
about a decade ago cyber ghost vpn was offering a feature in it's vpn where the user could change it's device in the vpn, e.g. u could change yr browser , operating device etc. it was an awesome feature , i ld like to suggest it for my beloved bitdefender vpn as well. what is virtual vm in this pic.
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BD VPN and Microsoft Remote Desktop
Hi MacOS : Sonoma 14.3.1, BD VPN : 5.0.0.80, BD AV : 9.4.1.10, MS RD : 10.9.6 With BD VPN running I can't connect to my Remote Desktop server, with the VPN disabled I can connect fine. Once connected to the Remote Desktop I can re-enable the VPN and everything works fine. Microsoft Remote Desktop is configured to use port…
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Allow a Specific IP address past a port block
Recently support helped me resolve this issue: However, now I want to allow a specific IP address through this port block. We want to allow a single laptop to RDP into a group of computers but no others. I created this rule to allow it and placed it above the priority list for the rule that blocks incoming RDP. However,…
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VPN Doesn't Work after Version 27.1.3.14(b)/Locations gone
So my VPN had an update the other day to Version 27.1.3.14(b) & now my VPN is broken. The only thing that appears in locations is "Automatic" and if I attempt to start the VPN, it just hangs & doesn't connect. No error message either. I've tried reinstalling the VPN but this doesn't work. Also made sure that Windows…
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Upload file failed to NAS locally
Hi Team, I am uploading mkv file from my local laptop to my local NAS using FileZilla but everytime it got failed. It is uploading only like 20% and then failed. I tried also another app like WinSCP and it is the same issue. So I uninstalled Bitdefender and tried again the upload and it uploaded successfully. What will be…
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VBS Agent Trojan, VBS.Heur.Morpheus (and other viruses) on my Win 10 PC - help?
Greetings, I foolishly went through a bunch of 15+ year old cd-rom discs that had lots of family pictures - before throwing them out. Of course, one of them had a virus on it and now it/they are on my win10 PC. I Googled how to get rid of VBS Agent Trojan, then I downloaded the half-dozen programs to attempt to get rid of…
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Hello I cannot click into a link on an email as the link is grey. If anyone can help thanks
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My Location
My Location in Bitdefender Central for remotely locating the device is showing 15 km away from actual location. I am worried.Is my system is compromised?
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Chinese fraud gang
Mobile fake base station,It still ****** exists.
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Gravity Zone Network Discovery Problem
Hello, I use Windows active directory and I also have Windows DHCP and Windows DNS. Computers connect to the system both wired and wirelessly. Suppose we install bitdefender on a computer while it is wired. The computer appears as managed in Bitdefender Gravity Zone. This computer then connects to the system wirelessly and…
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Can't access Internet
I'm really out of the loop with all this sort of stuff. I installed a trial version on Windows two days ago. Seemed to be going well.Yesterday I tried to turn on the VPN, it never really connected. Maybe I ticked something I shouldnt have. I probably did but cant remember anything specific. Today get on computer click on…
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Bitdefender still running programs.
Hello. I installed the Bitdefender installer a while back, but decided not go through with the install of Bitdefender (it wanted me to delete my existing anti-virus). I recently checked my Task Manager, and saw that some Bitdefender programs were running. I find this weird, since I never installed Bitdefender, and I…
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removing protection (completely) from a folder
I have two folders that have been wrongly identified as a threat and subsequently some of the files were removed and access is limited. I've restored most of the files but I can't access some of them even though they exist - it seems I have no permission to overwrite them. How do I completely isolate folders from bit…
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Proposal for Bitdefender: Unified Security Management Platform (USMP)
Overview: The Unified Security Management Platform (USMP) is a groundbreaking feature designed to integrate Bitdefender’s existing security solutions into a single, cohesive platform. This innovative feature aims to streamline security management by combining endpoint protection, network security, and cloud security into…
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Covenant Eyes
Hello! I've just tried installing Bitdefender (BD) on my Windows desktop, but it's asking me to first uninstall Covenant Eyes (CE) as it deems it an existing security app. But CE is accountability software, which I need on my machine. I can't complete the installation of BD until I uninstall CE - is there a way around…
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Error when paying my Bitdefender account
Hello I got myself in a mess, and I am hoping that I can get any of you folks to rectify it. I renewed my license on my one version of Bitdefender yesterday and some how Instead of showing a charge of CDN $84.97 I got billed CDN$1,730.00. So there was a massive duplication on my account. Can any of you help me remove the…
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Bitdefender trying to modify my Acronis Backup Files
Bitdefender Total Security tries to modify my Acronis True Image 2019 (ATI) backup files on a removable drive. ATI flags this and gives me the choice to "Allow or Deny Bitdefender the privilege of modifying the ATI ".tib" backup files". I've denied it for now, but ATI keeps notifying me that "bdservicehost.exe cannot…
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Widget Customization
I would like to be able to have more customization options for the widget, such as: Option to adjust size (especially to make it smaller, as there is a lot of negative space in the widget design, so it doesn't really need to be that big) Option to keep the widget always on top Option to show the widget only during…