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SafePay posp up automatically even when not wanted
Hello all, some time ago I added my bank (Fio) to the SafePay domains (there are a couple of records - for the main domain, for the internetbanking, etc. Except this there are records for Paypal. Nothing else. However, often when I open my browser and start typing any URL starting with "F", it immediately triggers Safepay…
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How to disable scan on newly attached device
I backup my system to various external drives. These drives are not connected to my PC unless I am performing a backup. Once I attach them to perform a backup, Bitdefender automatically scans them. When the backup is completed, the computer doesn't want to disconnect them because they are in use. Is there a way to control…
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Under Digital Identity Protection - Find more services in your Inbox - Connect your email.
Under Digital Identity Protection - Find more services in your Inbox - Connect your email. The only sign in options are Google or Outlook. How can I assign my primary email address at Zoho?
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I have a notification which says "configuration issues". How do I resolve them?
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Why can I not import a .json file from my cell to my securepass account app?
I've put my .json Bitdefender Secure Pass file on my cell phone in order to import it to the Secure Pass app. When I select the file and tap 'Continue', it displays the message 'Import file is missing'. Why is it so complicated? Why do we have to create a .json file from Secure Pass, copy/paste it to our cell, open the app…
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I am going from premium to total security doi have to delete premium for total to work?
I am going from premium to total security doi have to delete premium for total to work?
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Custom package without GUI
A few years ago a custom package was created for a user as a Power User, it was autonomous. Now the user reports to me that there is no more GUI but only via command line. Has anything changed? Thank you
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Multiple websites being blocked, or connections being blocked (commerce sites)
We are experiencing a few sites being blocked when Bitdefender is running. They do not show up in the firewall nor content control as being blocked. I have attempted to allow these sites in the content control and that still is not working. We have to disable BD to perform these functions and then re-enable it. I am…
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Why is Bitdefender not flagging infected attachments?
Hi! I use mailbird as an email client. Bitdefender doesn't flag infected incoming attachments. it does, however, detect them when performing a system scan. How can I have it block incoming infected attachments? Thanks!
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VPN auto Connect and Google Problems
The VPN auto connect is annoying - Why is it auto-connecting while on my HOME Wi-Fi - which is secured? I have the all the other VPN auto-connect options turn off - my home Wi-Fi is not unsecured or a public network - yet when the dialog is selected - it auto connects - then when I disconnect it - it reconnects again right…
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BitDefender suddenly turning up a ton of Suspicious.Cloud threats
After a BitDefender for Mac update yesterday, my Mac started detecting threats today in various old email files. I let it do a full system scan and it found over 100 "threats", all of the "Suspicious.Cloud.13.0000FE" variety. I know that these are cloud-based detections and not necessarily correct, but I'm not sure how to…
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VPN daily usage
Several times after I've turned on VPN with my daily allowance of 200 mb I have exited after using a portion of that memory. I then turn off VPN when I exit but when I turn it back on the balance I had at exit has disappeared. This morning I had a balance of 150 mb left on VPN when I exited from Facebook. When I turned VPN…
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How to get rid of Zeus 2020
My computer got infected with Zeus2020 which opens windows every 5 minutes on my PC requesting to install McAfee… I decide to purchase BitDefender yesterday. After an 8 hour scan last night, the program told me this morning that my PC was clean and there was no problem My question: did anyone had to deal with these…
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Misleading Renewal Offer
This is probably not a "new" topic, but I couldn't find an existing topic that covers this. I received an email titled "Renew Now and Secure Your Exclusive Early-Renewal Discount". I had 30 days left on my existing subscription. Unfortunately, when I clicked the "Buy Now" button and followed all of the instructions, the…
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Why does my SafePay keep minimizing on me every minute??
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Android 12 Moto g22 Web Protection (not)
Web Protection will not stay on. I turn it on in the app but if I move away from the app and then back again it has turned itself off. This seems to be a (very) ongoing issue as there are many posts on the subject of inactive web protection. I have tried the fixes I've found suggested, the app has unrestricted battery…
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Alert: Sophisticated new phishing scam targets small business owners on Facebook
⚠️ A sophisticated phishing scam is targeting Facebook Business accounts, disguising itself as an urgent warning from Meta regarding branding and advertising policy violations. How the scam operates Victims receive convincing emails appearing to originate from Meta, with alarming subject lines like: “Your page’s visual…
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Help me query on VPN errors - Identify reasons?
Hi, I’m Namrata Hinduja from Geneva. I'm facing recurring VPN errors where my IP gets blocked by the target server. How can I troubleshoot this? I’d like to understand if the issue stems from server-side rules, VPN provider policies, or misconfigurations on my end—and what technical steps I can take to prevent future…
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Temporarily disable app lock
Hi. Sometimeswhen I'm out and about having to fill in websites with data stored in samsung notes, i have to tab back and forth between the notes and browser apps. When doing so, each time i tab the bitdefender app lock requires me to unlock the app with a finger print. Whilst this is not unduly onerous, it does slow things…
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is cheat engine still safe to use?
ive been using cheat engine since 2014. and i decided to return back in using cheat engine on the year of 2025 around april. iirc, the bitdefender didnt flag cheat engine installer as a virus but i know that windows defender will always mark that program as offercore which means the installer bundled with unwanted program.…
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Question on Activation Process
I have Installed the bit defender, I need t activate it, I have the Licence key, but it keeps taking me to card payment option.
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Safe Search: Flag Upside Down
I noticed that the safe search with the new version has been fixed or it is the new version of Chrome that has fixed it, I do not know exactly, however I noticed that the green flag icon is upside down... it should be straightened... 😅 In the main result it is upside down, while in the secondary ones it is straight: Fix…
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Not sure if I have PM or SP included in my Total Security subscription
Hello, I have a Total Security subscription which your website describes as including .. Fully featured password manager to keep your credentials safe .. but in my Windows BD client I only have an option under Privacy to install SecurePass and Try free for 3 months. Do I have your Password Manager product included in my…
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How can I download the software already paid for
I have a problem with my google account and would like to know if I can download directly. Regards Veritas
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Activation Code Missing
Hi - I have had emails confirming my purchase and confirming my email - but I cannot see an activation code that I need to confirm purchase. Any help please
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BufferBloat TEST
Hello, there is an issue with the bufferbloat test. Chrome is the main browser for my system. Brave Browser is not. I think BitDefender causes latency for Chrome… Windows 11.
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Bitdefender turn off by itself leaving me unprotected
Many times per week, I get the popup message "Turn ON your virus protection" by Windows Security. When I check in my Toolbar Hidden Icons, Bitdefender is not there at that moment. And then, it reappear or I have to start it (turn it on) again from the Start button. What good does it do if I pay a software to protect me and…
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(BD total security)How to restore items from Quarantined beside View settings(can't toggle any)
Ver: Bitdefender Total Security Question: How to restore app items from Quarantined area beside the View settings(can't toggle all the option settings) Look the snapshot of pics, the Restore button is grey, dis-active How to do next? or Allow the app items can run as exceptions not captured by Bitdefender scan again.
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VPN connects, but not working
Bitdefender VPN connects but does not open any sites. It was not like this before. I was able to find a fast connection with a few tries. I tried everything that was written on the internet but nothing changed. I am starting to think I am being scammed.
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Children with own accounts / multiple PC's
I think I already know the answer to this, but I want clarification. I have two PC's each having an account for each of my children. In parental controls; my only option is to assign one child's profile to a single device? I cannot assign each profile to a different account on each PC?