Bitdefender Antivirus Plus Profiles Messes Up With Power Plan Settings

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So recently I had my Lenovo Legion laptop reinstalled with Windows 10 and after using it for a day or 2 I noticed that my laptop's power plan settings wouldn't let me change my screen timeout settings along with some other options as well (like changing my fan settings). Everytime I would set the screen timeout to any other time (For example, setting it to 1 hour from the default 15 minutes) and restart my laptop, the screen timeout would reset back to 15 minutes.

This was doing my head in and I had no clue as to what was causing the issue. I had to call Lenovo's technical support to find out the issue and even they were confused as to what was causing the problem, with both of us trying to fix it for 2 days. And then today I find out (when searching through google) that the main culprit is the damn Bitdefender's profile setting options. When you switch on those profiles it stops letting you change some of the settings in the power plan.

Okay I know there's also the options in those profiles that lets those profile adjust power plan settings by itself, but when you try to toggle it off and save it, the settings don't remain off and they go back on, especially the 'Game Profile' setting. That's the biggest culprit out of all of them.

This is very disappointing to see that your software has such a massive bug which would annoy so many users, knowing how so many people rave about how good Bitdefender is.

You need to sort this problem out so that other people don't fall into the same trap as I did.

Answers

  • Scott
    Scott Defender of the month mod
    edited February 2023
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    @Metaphantom

    Unfortunately, for being such a nice feature, the first thing I do on a self-install is to turn Profiles off altogether, disable Activate Profiles Automatically. Too many things happen in the background with that turned on (notifications included) that I'm not to fond of.

    Here is a good list complied by @Gjoksi on Profiles and what happens with those settings turned on. He may have a better one out there, but it's the one I could find.

    Regards,

    Scott

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    Few months ago, i accidentally activated/enabled the Game Profile. I did everything, but nothing helped, the Game Profile was still activated/enabled. Unfortunately, i had to uninstall / reinstall the Bitdefender Total Security program and that solved the issue, since then the Game Profile is not activated/enabled.

    So, you can do Step 1 and try if that solves the issue.

    Or you can skip directly to Step 2 and believe me the issue will be solved.

    -- STEP 1 --

    Repair Bitdefender, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/13429/

    -- STEP 2 --

    If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool.

    For Bitdefender Paid version click here:

    https://www.bitdefender.com/links/uninstall_consumer_paid.html

    For Bitdefender Trial version click here:

    https://www.bitdefender.com/links/uninstall_consumer_trial.html

    It will completely remove the program.

    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

    -- STEP 3 --

    If the instructions from Step 2 didn't help, follow the instructions in this step.

    First, take screenshot(s) of the issue

    and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1733/

    Next, contact Bitdefender Consumer Support by e-mail:

    https://www.bitdefender.com/consumer/support/help/

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.