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MacOS security scam
My 83-year-old father received this MacOS Security warning in his Chrome browser on his mac about a month ago. He called the number and thankfully soon realized it was a scam. I installed Bitdefender, cleared his browser cache, etc, and looked for bad extensions. We thought that solved the issue until he received the same…
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Attack timeline involving compattelrunner
Hello, I am trying to understand this sequence of events from a "threat blocked on your device" due to real time protection: 1) 05:28 Wininit.exe executes services.exe 2) 05:31 services.exe executes svchost.exe 3) 5:40 svchost.exe executes compattelrunner.exe 4) 5:41 (more than a minute later) a FreeFileSync file get…
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Connection location when using Automatic
This is a feature/enhancement request. After the VPN connection is established using the Automatic option, please indicate to where BD VPN actually connected. This would be convenient and helpful to the user. Currently, when using Automatic the user has no idea to where they connected.
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Using iOS Simulator in XCode with Bitdefender GravityZone
When we attempt to reach SSL-protected websites (i.e. https://carallel.com) using iOS Simulator on MacOS, we receive an error that The Connection Is Not Private, and it looks like a self-signed SSL certificate is being proxied by Bitdefender which isn't trusted by the simulator. Is there a way to exclude the iOS Simulator…
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Import from app
When trying to import data from Roboform I am told too many fields. So how do I import csv from Roboform?
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Update of threat database
Hi all, by mistake I have clicked "not now" on my dashboard. Now it has been two days that I do not receive any updates of the threat db and I don't have the option on the dashboard. How can I manually enforce an update?
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Any way to deal with frequent sendgrid/twilio warnings which seem to be a scam
I keep getting warning emails about login attempts sent by sendgrid to me. These attempts seem to be generated all over the world. As far as I know I do not have a sendgrid account. the message I get is Are these messages real, from an account that I might have and not know about? Should I be concerned or just delete them…
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'new device discovered' - *what* new device??
i keep getting new device discovered pop-ups, with no information on exactly what device is now considered new [p.s. - i have attached no new devices…]. Some information pointing to what the software is talking about would be very helpful. I've checked what little information is available.
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Total Security-White screen
I have iMac and tried to activate Bit Defender Central. The screen goes white and nothing happens! Am I missing something?
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BD Mobile Security keeps turning off on my Samsung Phone
I also am having BD Mobile Security turn off multiple times a day on my Samsung S10e phone. I changed battery optimization to unrestricted and turned off putting unused apps to sleep. Under Battery Background usage limits, it doesn't display BD as a selectable app which can be added to the never auto sleeping apps list.…
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Malware Scanner Keeps Detecting New App
Every morning for the past week I get a notification: "Your Device is at Risk - Malware Scanner - "You just installed an app that cannot be currently confirmed safe..." I have NOT installed any new apps, but I still get this notification. Why? How do I fix it? - Thanks. System: Android - Pixel 7a
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Bitdefender Total Security
The desktop widget has aquired a framework, see attached . How can I get rid of it? Thanks
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Help! Bitdefender's Auto-Installed Chrome Extension is Disrupting My Workflow
Hi Bitdefender Community,I hope this message finds you well. I am reaching out to express my frustration regarding an issue I have been experiencing with Bitdefender. Recently, I noticed that Bitdefender automatically installs the Anti-Tracker extension in Chrome without my consent. This has become a significant…
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How do I get my OnePlus 8 pro to stop turning off the Web Protection
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Downloaded one product, another got installed!
I downloaded and installed Bitdefender Internet Security but ended up with Bitdefender Premium Security with VPN and a bunch of other junk that I did not want. Uninstalled everything, afraid to try again. Why did Bitdefender install so much stuff that I did not want? Thank you very much, Bitty
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What does the triangle in the system tray icon mean?
A little triangle has recently appeared in the bottom right corner of the Bitdefender icon in my system tray. What does this represent? The manual seems to suggest this is the default icon shown when everything in okay, but I've been running Bitdefender for about five weeks (30 day trial, then I subscribed about a week…
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Bitdefender Issue – Slowing Down My System?
Hey everyone, I've been using Bitdefender Total Security for about 6 months now, and recently, I've noticed my system has been running slower than usual. I've got a pretty decent setup (i7, 16GB RAM, SSD), so it shouldn't be a hardware issue. It seems like my startup is taking longer, and I sometimes experience random…
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Does Bitdefender block a program that searches for a memory address within another program (Windows
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Recent Locations on Windows App
The iOS app quite nicely shows recent connections that can be easily tapped and used. What in the cousin-inconveniencing **** was the logic behind the decision to deny this feature in the Windows app? Unless I'm just blind and not seeing it, the Windows app requires you to type in a connection and search for it rather than…
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Brand new as of today installation of bitdefender requires updated IE 11
I spent a few hours getting all prereqs and KB articles installed only to get a non-working, non-updating program that shows a screen that tells me that my IE is not up to date. Are you all right? This is 2023, and no one uses IE 11. It is not supported as of 2022. It is not possible to get further updates yet you require…
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False positive: dsp_seed-ak2CoQGZ.exe is infected with Trojan.GenericKD.71619798
""" Infected file detected 10 minutes ago Feature:AntivirusThe file C:\<redacted>\dsp_seed-ak2CoQGZ.exe is infected with Trojan.GenericKD.71619798 and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clean. """ File was downloaded from:…
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BitDefender prevents me visiting mail.yahoo.gr
Bit Defender reports the followning Suspicious page blocked for your protection https://mail.yahoo.gr/ Your connection to this web page is not safe due to an unmatching security certificate. This means that the certificate was issued for a different web address than the one it is being used for, and you run the risk of…
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Email protection for android mobile
I upgraded to premium protection but it can't get email protection to activate. When I go to the security page of Bitdefender central it won't load and open at all
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Is this email valid:bitdefender@2checkout.com?
Hi there, Is this the a valid email adress bitdefender@2checkout.com or a scam? Accidentally clicked a link in the email that was strange/faulty? Thanks! :)
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BD Mobile Security: Scam Alert And Anti-Theft Both Turned Off. Any Help?
Hello everyone, I just wanted to inform you that both Scam Alert and Anti-Theft in the BD Mobile Security App were found disabled on not just my phone but also my mother's for no reason when turning the phone off and back on (since yesterday so version 3.3.234.2411 might be the culprit I guess because that update happened…
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Unable to Uninstall Bitdefender
I am trying to uninstall Bitdefender, to reset my Settings password. After getting the message "you need Admin permissions", I used the Bitdefender Uninstall/Removal tool, yet it still refuses to delete everything - now it says I not have sufficient access and need to contact Admin. What is up with this, why is it so…
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Does Bitdefender Password Manager auto fill usernames and passwords on Windows Chrome
Just installed Bitdefender total security with password manager. Imported my password info from Kaspersky. The information for various accounts is correct and I've enabled auto Login on some accounts to test the password manager. However, the username/password information is not auto filled even with the auto login feature…
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can i setup bitdefender vpn on linksys wrt32x router
can i setup bitdefender vpn on linksys wrt32x router ?
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Help - registered email no longer accessible, need to change it
I no longer have access to the email address with which my Bitdefender account is registered. It's been awhile since I logged in, I know all my information but I cannot authenticate. Since my old email has been comprised. A swift resolution would be great about now. I feel ****** with no protection! lol
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Bitdefender Blocking app after download
Hi Bitdefender is blocking one of my apps from installing even after allowing it in the exemption list and clicking i understand take me there anyway.