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Is there a recent problem with BitDefender Total Security "damaging" incoming POP emails
My household recently moved from AVAST antivirus to BitDefender. Over the last several days, my wife's Outlook 2024 and my Thunderbird email clients have collected numerous emails from my email server that show a blank "subject line" and no "from" address. Also the html is changed to plain text which make the emails very…
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Sync'ing Securepass
I have Securepass installed on a desktop PC and an android smart phone. Is it possible to sync the two so the passwords are identical?
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INFO: Bitdefender Is Corrupting Emails In Outlook And/Or Thunderbird [FIXED]
Hello. Anyone experiencing Bitdefender corrupting emails in Outlook and/or Thunderbird (Bitdefender converting html emails to plain text, Outlook inbox getting emails in MIME format, Outlook emails have no content, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 14, 2025: The…
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POP E-Mail corruption analysis by ChatGPT -
I ran the problem I'm having (and many others) with Outlook and POP email accounts having their headers stripped out, causing corruption in the e-mail display through ChatGPT. It looks like Bitdefender it putting a blank line in, which could be causing the issue. See below: I turned off Encrypted Web scan under Online…
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4 days now, outlook inbox getting emails in MIME format
I have been troubleshooting random emails arriving in inboxes, 5 users, that are in mime format, and yesturday, a blank email as well. I have focused on one pc, and after removing Bitdefender, I believe the problem went away. I think. I just got notified that when an outgoing email is sent and the laptop user is CC'ed in,…
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Bitdefender Antispam causing email header info to display (for one sender only)
HELP, PLEASE! After installing Bd (consumer level) on the weekend, emails from one sender only [as luck would have it, my primary work provider] are displaying as ascii-style type in older Outlook desktop email client and smothering intentional content in header information. The problem is clearly local, as the same emails…
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Is this something I should be concerned with? IS it malware or what?
My received Outlook emails suddenly have no content. From to subject just a lot of text that makes no sense to me. Hopefully I can attach a recently received email. If I do please let me know if it is something I need to do? Can I upload an actual email to this site?
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VPN disconnects very often
Hello. Lately, Bitdefender VPN has been disconnecting very often. I would like to know the causes of this problem and how it can be solved.
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Has anyone else run into a false positive threat after updating their mac to Sequoia 15.6?
After updating my new Macbook Air M4 to Sequoia 15.6 I received a notification from Bitdefender Antivirus for Mac that a threat had been found and needed manual removal. I have attached a picture of the notification below. Upon seeing this I made sure the threat information database on both Bitdefender Antivirus for Mac…
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Minisforum UM790 Pro - Malicious command line detected for driver updates
I recently purchased a Minisforum UM790 Pro. I am attempting to install the realtek audio drivers that are provided on Minisforum's website for this device model however Bitdefender is preventing the install saying 'malicious command line detected'. I believe this is a false positive. Has anyone else experienced this? any…
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Why does Bitdefender ignore exceptions?
Everytime I restore a quarantined item it creates an exception, however it ignores this everytime something happens and it re-quarantines everything I've made exceptions for (both manually and via restoring). It's frustrating that this feature doesn't work and it's one of the few that give us control of our device and…
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VPN how to use it
Hello! please, can someone explain to me how it the VPN works well, have you had problems to get to banks or even their Microsoft accounts? how has worked for them? thanks
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Why does the "Ads and Trackers blocked" indicator (VPN) stop updating.
I've been running the Ads and Trackers utility on the VPN for a few weeks now. It has always shown actively updating statistics. Then sometime yesterday, after a restart, it froze at 0. The system was shutdown overnight and has been running all day (VPN active; the connection time shows about 9 and a half hours). I've been…
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Bitdefender Central Says Device not covered but subscription has sufficient licenses
Have had a recurring problem with Bitdefender Central. Always seem to have one of the three devices which it says "device not covered" when it also says that the subscription is for 3 devices. How can I get Central to show the correct device coverage? Many thanks
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Connecting VPN before connecting to internet
If VPN is on while internet is disconnected when I want to reconnect to the internet I have to stop VPN and reconnect it to get it to show and that I am secure
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BD shows email as plain text - Outlook, Thunderbird, WLM - last update ?
Daily I recieve lot of emails and yesterday (12.08.) started recieveing them (not all! from random senders) in plain text instead of html (or mime). Some of my clients (who have BD installed) have also started complaining about this. I haven't found a solution yet, neither in antispam nor in encrypted web scan. I think…
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Some folders and files vanished suddenly
All of a sudden some of my desktop folders vanished without any action of me (windows 11).. i tried many files recovery software with no result .. my question is is there any certain Trojans or ransomware variants hide or relocate files instead of encrypting them immediately or malicious scripts rename files and move them…
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Bitdefender coupon code
New to Bitdefender. Want to use the 50% off code for the Total Security plan. The site won’t let me apply the code during checkout. Can someone help me?
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I have a SAS and to get quick answers I need to chat with them
But bitdefender blocks the chat pop up app, how do I get it to allow it? Thanks, Steve
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I feel the weight of the features on my device in the Total Security version
Because of the weight, I'm afraid to uninstall the product, but I'm sticking with the program because it protects me a lot. I hope that in the future, an update will be essential to lighten the load of features on my device. Whatever that means, I won't abandon my BitDefender protector. I hope to improve the product to…
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bit defender updates software to 90% then doesn't continue.
When I cancel it the whole program shuts down, including the Firewall. I need to reboot to get it back and when I do there is a report of a critical error -2147024636. I'm on version 27.0.49.254. This only happens when I update the program, not just a regular update. The program update stops at 90%.
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Stop it asking me to login often?
Bitdefender on MacOS asks me to login on multiple computers every few days. I am so tired of this that I am about to uninstall and cancel my subscription. Any way to stop this? I am not over my subscription limit in terms of installs. I have checked that multiple times. The login always works, but it keeps prompting me…
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Latest ios update - now cannot search internet with vpn on?
Ios macOS Sequoia 15.6 Tried the usual fixes: clear history, check connection, restart, verify enabled javascript, checked extensions. Only thing that works to search is to turn off the VPN. Believe there something not quite matching with the newest update since this happened right after.
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Skipped files, where can I see which files are skipped?
From the xml output in the log file: <NotScannedDetails skipped="153107" ioerrors="0" archiveBombs="0" passwordProtected="32" It has a list of 32 files which are passwordprotected. But where is the list of skipped files? These seem to be skipped because they have been scanned before and Smartscan decided to not scan them…
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Every time I start Outlook, I am prompted with a security warning
Every time I start Outlook (Microsoft Office Pro Plus 2021), I am prompted with a security warning. Over a year ago, I upgraded BitDefender and immediately started getting prompted with this security warning from Outlook: Selecting 'Yes" allows me to proceed, but this prompt is now very annoying after all this time. I was…
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Email Protection: Flag False-Positive "Dangerous" Emails
I have emails I get from a few subscription services (and in some case billing services) that I 100% know are safe emails. But Email Protection marks them as dangerous pretty much every time. Because of the volume of "dangerous" emails I'm getting which are not actually dangerous, I feel like the labels run the risk of…
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Why Did I Have 92494 Skipped Items In BD Total Security System (Full) Scan?
I ran a full scan with Bitdefender Total Security. When it was done, it said that I had 92494 skipped items. I searched the community but all of the skipped items posts were in the archive and the links that they said explained this were dead. So, why did this happen?
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How to switch off "Prompt for Password"?
When scanning 16TB disks it can take a while. I try to do that when I am not doing anything on the PC so it will be ready when I return. However, the running task will prompt sometimes for a password when it encounters a password protected file. But since I am not there to override, it just stops there. When looking at the…
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Removing device from Central
If I remove a Windows device from Bitdefender Central, what does the user of that device see? Is there a popup saying that Bitdefender is no longer valid? Or something else that happens? I need to remove a device but need to know what will happen on the other end afterward, in case there are questions.
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The Default Phone Master App
Nowadays many new Android manufacturers have entered the market who do not allow well-known antivirus programs to obtain essential permissions such as accessibility, which are crucial for protecting devices. Most of these phones come with a preinstalled Phone Master app that is malfunctioning by failing to exempt antivirus…