My IP is not visible and i can't connect any VPN server

HG55 · 2024-10-01T13:04:40+00:00

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Hallo,

My IP is not visible more and i can't connect any VPN server. I did restarting my devices, reinstall Bitdefender VPN, but didn't work. It doesn't work on my Android TV and Android Smartphones.Maybe somebody can help me.

Thank you in advance.

Best Regards

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Petersl

https://community.bitdefender.com/en/discussion/101620/my-ip-is-not-visible-and-i-cant-connect-any-vpn-server

Hi @HG55

Is your TV connected through Wifi or through Ethernet to your modem/router?

I have an android TV box and on that one when I connect the TV box to my router through the Ethernet cable I can't connect to any VPN server as well with bitdefender VPN, expressvpn and nordvpn.

But when I connect my android TV box to my router through the Wifi I can connect without issues.

HG55

Hi Petersl,

Thank you for your interest.

My AndroidTV connected through Wifi.

I think the customer service of Bitdefender shall interest the topic.

Best Regards

Flexx

https://community.bitdefender.com/en/discussion/101620/my-ip-is-not-visible-and-i-cant-connect-any-vpn-server

https://community.bitdefender.com/en/discussion/comment/344527#Comment_344527

Have you tried uninstalling and then reinstalling the Bitdefender product? If you are still facing issues after the reinstallation, this matter will need to be addressed with Bitdefender support. They will ask for logs and assist you in generating them as well.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

HG55

Hallo Flexx,

Thank you for your interest.

Yes i reinstalled the app.

Best Regards

Flexx

https://community.bitdefender.com/en/discussion/comment/344581#Comment_344581

Then, in this case, you will need to contact Bitdefender support for additional troubleshooting, as stated in the previous comment.

Regards