My IP is not visible and i can't connect any VPN server
Comments
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Hi @HG55
Is your TV connected through Wifi or through Ethernet to your modem/router?
I have an android TV box and on that one when I connect the TV box to my router through the Ethernet cable I can't connect to any VPN server as well with bitdefender VPN, expressvpn and nordvpn.
But when I connect my android TV box to my router through the Wifi I can connect without issues.
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Hi Petersl,
Thank you for your interest.
My AndroidTV connected through Wifi.
I think the customer service of Bitdefender shall interest the topic.
Best Regards
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Have you tried uninstalling and then reinstalling the Bitdefender product? If you are still facing issues after the reinstallation, this matter will need to be addressed with Bitdefender support. They will ask for logs and assist you in generating them as well.
Kindly contact Bitdefender support by visiting
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hallo Flexx,
Thank you for your interest.
Yes i reinstalled the app.
Best Regards
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Then, in this case, you will need to contact Bitdefender support for additional troubleshooting, as stated in the previous comment.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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