Gravity Zone Network Discovery Problem

aliboduroglu

Hello,

I use Windows active directory and I also have Windows DHCP and Windows DNS. Computers connect to the system both wired and wirelessly.

Suppose we install bitdefender on a computer while it is wired. The computer appears as managed in Bitdefender Gravity Zone. This computer then connects to the system wirelessly and gets a different ip address. When Bitdefender Gravity Zone runs network discovery again, it sees this computer as another computer and lists it as unmanaged.

In short, a computer appears as two computers in the gravity zone with wired and wireless ip addresses. One managed and one unmanaged. How can I overcome this problem?

Andrei_S Enterprise

Hello @aliboduroglu,

1. If you remove the unmanaged entry, will it appear again when you connect through wireless?
2. Can you try to connect with both wired and wireless from the specific endpoint and do a Repair Agent task so this way we link both the hardware id of the wired and wireless network card?
   Repair Agent

If this does not resolve your issue please reach out to our Enterprise Support Team for assistance at

https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory

Kind Regards,

Andrei

aliboduroglu

Hello @Andrei_S Enterprise

I followed your suggestion but the problem did not improve. I just created a support case regarding this issue.

Best regards

Andrei_S Enterprise

Hello @aliboduroglu ,

I was able to find your case in our system and a support engineer will get back to you with a response as soon as possible.

I will continue to monitor the case from my side as well.

Kind Regards,

Andrei