VBS Agent Trojan, VBS.Heur.Morpheus (and other viruses) on my Win 10 PC - help?

artaqaf

Greetings,

I foolishly went through a bunch of 15+ year old cd-rom discs that had lots of family pictures - before throwing them out. Of course, one of them had a virus on it and now it/they are on my win10 PC.

I Googled how to get rid of VBS Agent Trojan, then I downloaded the half-dozen programs to attempt to get rid of it, but no success. (ie: malwarebytes / rkill / adwcleaner / eset / and a few more that I've since uninstalled.)

I assume there is no way for a tech-noob like me to get rid of the subsequent virus problems completely.

My questions are:

- How do I go about transferring all of my win10 PC files to a win11 PC, without bringing the viruses with the win10 files?

- Will simply uploading said files to Google Drive remove them somehow? (I assume Drive will not take on any viruses, but I'm probably completely wrong about that.)

Thank you in advance for any insight and assistance. :-)

Flexx

https://community.bitdefender.com/en/discussion/101417/vbs-agent-trojan-vbs-heur-morpheus-and-other-viruses-on-my-win-10-pc-help

- How do I go about transferring all of my win10 PC files to a win11 PC, without bringing the viruses with the win10 files?

To transfer all your files from a Windows 10 PC to a Windows 11 PC without bringing any viruses along, start by copying the files from your Windows 10 system to an external storage device like a USB drive or external hard drive. Next, run a full scan on the files using a reliable antimalware program such as Bitdefender to detect any potential threats. If any threats are detected, quarantine or remove them as needed. Sometimes, the antivirus software may attempt to disinfect the file, but if the malware cannot be removed, the file may be quarantined or deleted. Once the files have been cleared of any threats, you can safely transfer them to your new Windows 11 PC, or upload them to cloud storage like Google Drive.

- Will simply uploading said files to Google Drive remove them somehow? (I assume Drive will not take on any viruses, but I'm probably completely wrong about that.)

Google Drive doesn't actively scan files during the upload process. Instead, security checks, such as virus and malware scanning, are performed when files are shared, accessed, or downloaded. This means potentially malicious files could be uploaded to Google Drive without being flagged at the time of upload.

However, Google Drive has robust security measures in place to help detect and prevent the spread of malware and viruses. The platform scans files for malicious content before allowing downloads, using a combination of Google's own Virus and Malware Scanner, machine learning algorithms, and partnerships with leading antivirus providers. These measures help ensure that files stored on and downloaded from Google Drive are thoroughly scanned, keeping users' devices protected from potential threats.

Regards

Flexx

https://community.bitdefender.com/en/discussion/comment/344500#Comment_344500

Viruses found in email attachments can potentially exist in two places:

1) On your local machine, within the Outlook data files.

2) On the email server (in this case, Spectrum's servers).

If the viruses are only in your local Outlook data files, deleting the infected emails and reinstalling Windows would likely solve the problem. However, if the infected emails are still on Spectrum's servers, they could potentially be re-downloaded when you set up Outlook again. In this case, you will need to contact Spectrum support.

To address this, I would recommend the following steps:

1) Use webmail to access your Spectrum email account directly through a web browser.

2) Delete all the infected emails and their attachments from the server. Be sure to empty the trash folder as well.

3) Change your email account password, in case it was compromised.

4) After cleaning up the server-side emails, proceed with cleaning your local machine:

• Uninstall Outlook
• Run a full system scan with Bitdefender and remove any threats
• If you decide to reinstall Windows, do so at this point
• Reinstall Outlook and set up your email account

5) When setting up your email account in Outlook again, consider using IMAP instead of POP3 if possible. IMAP keeps emails on the server and syncs with your local machine, making it easier to manage emails across devices.

6) After setting up, run another scan with Bitdefender to ensure no new threats have been introduced.

Additional steps that you can follow:

1) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

2) Use Bitdefender Rescue Environment: https://www.bitdefender.com/consumer/support/answer/29132/?

Regards

Flexx

https://community.bitdefender.com/en/discussion/comment/344570#Comment_344570

Unfortunately, there isn't a straightforward way to uninstall Outlook without affecting the rest of Office 365 using the standard Add/Remove Programs method.

Microsoft designed Office 365 as a suite, meaning the components are often intertwined. Uninstalling one part might disrupt the others.

The best thing here would be to simply sign out of Outlook, which should work.

Regards

artaqaf

Flexx thank you this was very helpful to me.

I have another question. While I'm actively working on removing the threats, Bitdefender is currently finding all of the viruses in various email attachments all in 1 Outlook account - my Spectrum email.

Could they be in my email account in the Spectrum server? I mean if I delete all of the emails on my machine, and let's say I reinstall Windows, will the viruses simply re-download to my computer when I set up Outlook again?

If so, how should I proceed?

Thanks for any insight.

artaqaf

Thanks again Flexx.

I'll only access our spectrum email from the web browser.

I'd like to completely uninstall Outlook from my computer and never use it for that account again, but when I go to Add/Remove programs it wants to uninstall all of 365.

Is there a way I can just uninstall Outlook and leave the other 365 programs? I Googled this and didn't find much. One idea directed me to go into my Registry and edit stuff … I'm not comfortable doing that. Is there an easy, straight forward way to do this?

Thanks for all your help! 🙂