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Error when paying my Bitdefender account
Hello I got myself in a mess, and I am hoping that I can get any of you folks to rectify it. I renewed my license on my one version of Bitdefender yesterday and some how Instead of showing a charge of CDN $84.97 I got billed CDN$1,730.00. So there was a massive duplication on my account. Can any of you help me remove the…
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Bitdefender trying to modify my Acronis Backup Files
Bitdefender Total Security tries to modify my Acronis True Image 2019 (ATI) backup files on a removable drive. ATI flags this and gives me the choice to "Allow or Deny Bitdefender the privilege of modifying the ATI ".tib" backup files". I've denied it for now, but ATI keeps notifying me that "bdservicehost.exe cannot…
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Widget Customization
I would like to be able to have more customization options for the widget, such as: Option to adjust size (especially to make it smaller, as there is a lot of negative space in the widget design, so it doesn't really need to be that big) Option to keep the widget always on top Option to show the widget only during…
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Dark Web
Hi, BD has listed some names of companies that have ended on the Dark Web. I am unsure what they mean by changing my password as I have tried to get on the site listed to no avail. What can anyone suggest to get rid of these Dark Web listings. How can I change a password I already used on the listed sites so how will 2fa…
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Refund needed for auto renewal ticket follow up
Good afternoon can someone please assist me with following up on a ticket with getting a refund as i did not request a renewal and then the auto renewal deducted money.
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Setup 2 different logins
How can I setup 2 separate logins (user names & passwords) for the websited?
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VPN won't connect to my Android
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DNS leak
checking different websites for bitdefender's double hope vpn's dns leak shown that it is connected to the google dns servers instead of protected bitdefender servers or suspected proxies. i explored some online blogs and searched a bit more but all the answers are same as below: These are some reports from the top ranked…
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Zoom starting very slow with Bitdefender Total Security
We are running Zoom on Windows on multiple high-end PCs (Thinkpads, Alienware) with Bitdefender Total Security provided through our Netgear Armor subscription. Every time the Zoom client is started, it will take 1 to 2 minutes to launch with a message "Not connected" and whenever a meeting is first started it will take…
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Why are different options offered in different countries for the same product?
I’m looking at purchasing Bitdefender Family Pack however in Australia this product doesn’t include email protection or the password manager but the family pack options on the US site does. Why are the options different between the countries? Are there any issues purchasing from the US site even though I’m in Australia or…
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quarantined items password protected
not sure to go on this topic?but i did a scan (bitdefender total security) on my old windows 10 ssd (D:\now external from my new ssd installed to the same laptop(C:\anyho and it pick up quarantined items with a password protected and in tried the passwords i knew to delete it didnt work so now its stuck in quarantine the…
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network access denied 138 permission to access the network denied, This is used to distinguish
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Is anyone else seeing elevated CPU usage from svchost and EPSecurityService?
We recently noticed one of our in house servers was running at a sustained CPU usage (where it normally is mostly idle). Not massive, but enough to wonder what was going on. Spent a few days troubleshooting it, figuring it was some corruption or patch issue. But when we started looking into our other client servers, we…
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GravityZone login issue.
Since yesterday I am facing an issue where I am trying to login to GravityZone and it just keep on looping in the login screen. We have 2FA setup on the account. When I try to log in, after credentials it goes to loading screen even before the 2FA prompt and then goes back to login screen. Not sure what the issue can be.…
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Turn Off Automatic Renewal
Hello, how do I turn off automatic renewal?
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I just bought a new computer which has bitdefender installed. It wont update completely and freezes
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HTTP 403 error
I just recently converted from Kaspersky to Bit Defender and now I cannot access 247sports website. All Windows PCs have this problem but iPhone and iPad do not. I get a http 403 error indicating some certificate issue. Is bitdefender somehow blocking this website and if so, how do I prevent it?
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Bitdefender "QuantumShield" - Next-Gen Anti-Exploit Technology
Bitdefender QuantumShield is a revolutionary cybersecurity feature designed to protect users from advanced zero-day and memory-based exploits by leveraging quantum-safe encryption algorithms and real-time behavioral analysis. As cyber threats become more sophisticated, with attackers increasingly targeting hardware…
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Upgrade
Currently I have Total Security installed and would like to upgrade to Premium Security. I have 81 days of Total Security subscription left. On Central you click 'Upgrade' but it does not give you the option to upgrade to anything - just says Total Security and would cost $16?
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Html requests security
To get safe data when U make a get request from an api , a subsystem will check if the data check some requirements (the size , the type , the length , the form and more) to filter out any harm software
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BitDefender seems to be blocking letsencrypt SSL Certificate
We are using letsencrypt in our Azure environment. We have one user that is getting the following message. The certificate is valid for both domains. This seems to be the only user having this issue. Can someone advise to a solution? The URLs in question are https://www.coherussolutions.com, https://coherussolutions.com,…
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How do I get rid of this!
This has come onto my screen today, I have run a scan and quick scan and it says no threats and have shut down and restarted - how do I get rid of it? Thanks
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I want to know how to allow two banking sites through to my phone and pc. It is impossible for me to
It is impossible for me to figure this out. Last 4 months have been terrible.
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Daily Scans
I have scheduled a daily scan, which stopped 3 days ago. It's showing that it's scheduled but doesn't run, What's the problem?
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Why does BD keep telling me that "The app you just installed requires scanning before being used"?
I've done several scans, all clear, and yet the same message appears. There's never mention of which app is the offender. This has been a known issue for at least a year. Why hasn't it been solved???
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Service provider
Hi, How to contact service provider in case of emergency? Maybe a basic question but i'm new to Bitdefender. Thanks a lot in advance, António
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i'm receiving a "no connection" error for my vpn why do the instructions say to change my server?
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Trying to Install BD on a New Surface
Brand new Surface 11, fresh out of the box. (Windows 11 Home) Already installed the Bitdefender Security without an issue. Trying to install VPN without any luck. Tried everything on forums, turning off the Firewall, rebooting - no luck. Went directly into Bit Central, it won't allow me to download from the site, as you…
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Help - registered email no longer accessible, need to change it
I no longer have access to the email address with which my Bitdefender account is registered, and when i want to log in Bitdefender Central i got next text : Two-factor authentication"It appears you haven't used this device to sign in recently. For your safety, please insert the code we've sent you to…" and it keeps…
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How do I get rid of having to relogin to Password Manager every time I open a browser window?
I just installed Password Manager and every time I open my browser I have to login. It's very frustrating and time wasting. The FAQ says I need to change a setting and also check the "Remember me" box. I've checked the "Remember me" box every time and it doesn't remember anything. I can't find any settings icon anywhere.…