quarantined items password protected

stArlord01

not sure to go on this topic?but i did a scan (bitdefender total security) on my old windows 10 ssd (D:\now external from my new ssd installed to the same laptop(C:\anyho and it pick up quarantined items with a password protected and in tried the passwords i knew to delete it didnt work so now its stuck in quarantine the name of the thing is D:\Windows\System32\SppExtComObjHook.dll and looks scary from my point view and like i said its still there with the now external windows ssd ejected,not sure if i did something wrong or bad but i dont want it to stuff up my lappy or data,tried to look it up on how to fix and zero for me as im still learning how to do windows 11.does anyone know how to fix or any advice on how i could rid this off my main?

would be much appreciated kindly cheers☺️

just a nooby be gentle😁

Alexandru_BD

Hello,

I think the quarantine is what makes the situation unclear... that is, the file was in the quarantine folder on the old drive when Bitdefender detected it? If so, it is normal for it to be password protected, as the files in the quarantine are encrypted. But then I think it wouldn't have detected it with its correct name, and with the quarantine file name, so I must say it's a bit confusing. Here's more context on the password protected items, but I'm not sure if this actually helps you in any way. I think what you are experiencing there requires a more detailed investigation and advised opinion, so maybe it would be a good idea to contact the Bitdefender Support teams regarding this, if nobody else has an insightful opinion on this..

https://www.bitdefender.com/consumer/support/answer/1976/

Should you decide to get in touch with the Bitdefender engineers to investigate this further, here's the link where you can reach them:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex