How do I get rid of this!

D_W_B

This has come onto my screen today, I have run a scan and quick scan and it says no threats and have shut down and restarted - how do I get rid of it?

Thanks

Gjoksi

Hello.
You might be a victim of adware, so do the following:

1. Start your PC in Safe Mode, by following these steps:
   https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
2. Open the Run command:
   https://www.makeuseof.com/windows-open-run-command-dialog-box/
   and run the below commands one by one:
   temp - delete all the folders/files in the folder
   %temp% - delete all the folders/files in the folder
   prefetch - delete all the folders/files in the folder
3. Restart your PC in General Mode, by following these steps:
   https://www.techwalla.com/articles/how-to-restart-a-computer-in-normal-mode
4. Reset/Refresh your browsers:
   Google Chrome - https://support.google.com/chrome/answer/3296214?hl=en
   Mozilla Firefox - https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
   Microsoft Edge - https://malwaretips.com/blogs/reset-microsoft-edge/
   Opera - https://browsersolution.com/reset-opera-browser
   Vivaldi - https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
   Brave - https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
5. Run a System Scan with your Bitdefender program.
6. Restart your PC.
7. Scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:
   https://www.bitdefender.com/consumer/support/answer/29132/
8. Restart your PC.
9. If the steps provided above didn't help, do the following steps:
   Take screenshot(s) of the issue,
   create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
   https://www.bitdefender.com/consumer/support/answer/1733/
   and
   create a log file on your Windows device using BDsysLog, by following these steps:
   https://www.bitdefender.com/consumer/support/answer/1922/
   Next, contact Bitdefender Consumer Support by e-mail:
   https://www.bitdefender.com/consumer/support/help/
   with short description of the issue.
   After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
   Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
   Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
   Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
   NOTE: If any of the log file is larger than 25MB, you can upload the log file here:
   https://upload.bitdefender.net/
   After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
   Regards.

Alexandru_BD

Yes, fake virus infection pop-ups are very common and they usually have to do with adware or various browser extensions that were bundled with other software or that you have unknowingly installed. Here's a detailed article on how to get rid of them:

https://www.bitdefender.com/consumer/support/answer/2574/

And you can of course follow @Gjoksi's instructions (for Chrome) above. Keep in mind that the antivirus will not detect these, because the notifications and pop-ups in this situation do not have anything malicious attached to them, but when you click on them, they will redirect to malicious sites that try to collect your data or install abusive or dangerous software.

Bitdefender cannot take any direct measures related to this type of notifications, such as adware that you agreed on or something you enabled, like site setting, site notification, redirects in your browser or installed toolbars, extensions or applications.

I recommend Ublock Origin to block ads, and I also recommend using our Anti tracker extension, to stop tracking cookies.

Hope this helps as well.

Regards,

Alex

Flexx

You can also check the two links stated below

https://malwaretips.com/blogs/remove-your-pc-is-in-danger-fake-alerts/

https://malwaretips.com/blogs/remove-your-pc-is-in-danger-please-scan-your-system/

Regards