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Unable to renew my subscription
I used to have a Total Security 5 devices 1 year subsciption, but now paid for a 2 year 10 devices subscription. I have paid for this and got the 10 character code on the voucher. When trying to activate with this code I am transferred to a billing site. Any ideas. Txs, Bert
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Can't renew subscription
Anyone have trouble renewing a BD subscription? MY credit card works fine everywhere else, just my renewal for BD keeps being refused No reason is given
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Can not sing-in with Total Security (part of "Family Pack") due to some Error.
Here's what's going on, TS is installing smoothly right until following step: After I hit log-on button & I get here: Then browser is lunched (I've already tried this step with FF, Chrome, Opera, Edge, always with same result) When I provide proper credentials, accept sending data, each time I'm receiving following…
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Bitdefender Premium VPN activated on it's own
Hello, I've downloaded Bitdefender Free Antivirus and it came with Bitdefender VPN, I've disabled all ads and haven't used my computer, yet I just received an e-mail that an 7 day trial from Bitdefender Premium VPN started and I'm now paranoid it will start auto-renewal after one week, is there an auto-renewal activated?…
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Installation Total Security fails - Slow internet connection
The installation of total security doesn't function. Every time the failure of "slow internet connection" occurs, but i have fast internet connection and tried it with serveral connections. I've a valid license and installed the apps on android succesfull. But installing on PC - Win10 fails always. Before i uninstalled…
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Bitdefender Box 2 - Power Issue
Hi, I have a Bitdefender Box 2 but it does not power on. I have tried the usual paper clip hold for 10 seconds reset, and I have successfully tested the 12v power supply from the wall but no lights. There is power to the box but it refuses to start up /show any lights. Would appreciate any pointers. Also, what do you need…
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how can i erase a email address
so i want to attach my email account to my Bitdefender Central and by association to my password manager I'm currently signed in on my hubby's emai,l but my email is already been used and associated with the site, so how can i erase the account so I can then add it to the account
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Bitdefender Continue Allowing / Block Application Messages XCode
Hello, when I am coding using XCode, I am bombarded by messages constantly asking to block the application. I check "Remember this action for all future sessions of this process" and click "Continue Allowing" but the messages keep popping up. How do I stop these annoying messages?
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BD SecurePass Keeps Stopping
Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI 6.1 Android Security Patch Level March 1, 2025 Google Play System Update April 1, 2025 BD SecurePass 1.1.0 In the past 7 or 10 days, at least twice a day, i get these notifications on my phone: For the record, the app itself works just fine: i can open…
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Allowing games access through VPN
Hi there, Was just wondering how it is possible to allow games to work when I have the VPN connected. I have added them into the Split Tunneling section in the settings but they cant get access. I am in the UK and I even changed the server location to USA but still cannot get access. Any advice would be great
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Cannot access C:\ProgramData\Bitdefender\Desktop
Following new install of BD Total Security access to the above folder and sub-folders, which includes log files folder (including simple, read access) is blocked by Windows folder security. Cannot change access or take ownership using Explorer, or even iacls/takeown, even when running explorer/DOS/PowerShell as…
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Rules and Apps in Mobile Security
This is new to me and I will obviously try to put some time in reading up and watching tutorials but while setting up MS ( as monitored via console: ) on a few devices there was two potential issues I recognized almost immediately. I illustrate with a screenshot: I disabled those. Why? Because they will most likely always…
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have an infected area on my hotmail account: cannot seem to get rid of it, hotmail works fine on all
have an infected area on my hotmail account: all other devices work fine with no problem: how can i get rid of this infection?
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Black Colour Screen on Boot After Installing Bitdefender Windows 7
Hi everyone, Full black colour screen for a few minutes on boot after installing Bitdefender. It happens before I even log in, just the mouse cursor over a black colour screen. Once it finally loads, everything works fine. I searched online, and it seems other people have this issue too, but I have not found any solutions…
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Secure Pass vs Password Manager
Hola a Todos, era usuario a Password Manager desde hace un par de años y la verdad es que estaba satisfecho con su uso tanto en PC como en móvil. Ahora me han obligado a pasar a Secure pass y no hay punto de comparación, tener que iniciar cada vez que se abre el navegador la cuenta de Bitdefender, después la contraseña…
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VPN Refusal
I am finding that a number of sites are refusing to allow access to their sites if my VPN is on. If I turn the VPN off, I have instant access. The comments about the kill switch do not apply as the kill switch is off and it is not changed if I turn off the VPN to access a website. The question is what can I do to get into…
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Bitdefender VPN not connecting
Bitdefender VPN is not connecting to the internet. I've tried reinstalling but get an error code. I have attempted to open the Bitdefender web site, but get a blank page.
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How to switch to Windows Defender without uninstalling Bitdefender entirely?
Today my subscription expired and while I want to renew it, I want to get paid first later this week. Since Bitdefender expired, it's off, but in the Windows security settings it still says Bitdefender is active and therefore Defender isn't completely on. So is there a way to get Windows Defender back as the main AV…
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VPN not connecting - Bitdefender IT telling me to buy a program they would not display
My VPN suddenly started not connecting and I receive a message requesting me to upgrade. I have enabled installed / reinstalled the program, restarted, contacted Support, entered a series of commands and restarted. I allowed a Bitdefender support individulal who called me from the support site to sign into my laptop. They…
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One Click Optimizer doesn't clean up the junk files, and these junk files keep building up.
My desk top OS is Window 10 Pro. "One Click Optimizer" doesn't clean up the junk files, and these junk files keep building up. I tried to delete these files but Window required "Administrator" to access. I tried changing myself to "Admin" (which I am!) window still reject me. Please help. Please see the "word" doc.…
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VPN connections
I have a trial version of your product but I can't use a VPN connection all the time. My traffic is limited. If that's the case even after I buy the product, it's not worth it.
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Infected File Detected
Started getting Bitdefender Total Security Warnings : Infected File Detected Says: Gen:Variant.Lazy.492798 (can't find any information on this) It then quarantined the file, I use interface to delete it on the 5th. It re-appeared but slightly different version and it quarantined and I deleted it again. On May 5: C:\Program…
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How can I validate my email address in Bitdefender mobile security?
I have Bitdefender Premium installed on PCs and my mobile. If I look up Scan accounts in Bitdefender Mobile Security it tells me my email address is not validated. If I try to validate it I never get the validation email! Is this a fault?
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bitdefender's web protection
ts showing opposite icons, might be bugged , plz fix
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Disney plus on android
Have activated vpn, location UK, but on google play when searching for disney plus app i get not available in your location. Anyone can help?
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Ransomware remediation can't be turned on
Hello everyone! I cant seem to be able to enable ransomware remediation as it immediately disables itself. Also when I get a message asking me whether to turn it on or not and I click enable it still shows as disabled in Bitdefender.
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Bitdefender allows this (possibly infected) Trojan/Keylogger/APT_DustSquad_PE execution
So I received this file from an online friend I've known for literally years and years. Scanned it with VirusTotal, scanned it with Bitdefender no reports. I haven't noticed any exfiltration of data, but I am naturally suspicious person, and checking it on JoeSandbox and Filescan.io it appears like maybe it might be…
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App Lock not blocking notifications
I've got the Bitdefender App Lock set up to lock the "Messages" app on my Pixel 6 phone (the default app for SMS etc). The idea was that if my phone was snatched whilst unlocked, the thief couldn't receive SMS 2FA codes (as widely used by banks etc). However, this is undermined by the fact that when the phone is unlocked,…
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VPN Mac OS shuts off every time I stop using computer (MacBook Pro)
(Only 2 Mac categories? Neither relevant.) I work, it's on. I walk away and come back, it's off. Of course, most of the time I never remember to turn it on since this happens many times a day. I don't close the laptop lid either. Mac OS 14.6.1 Bitdefender VPN on my iPad Pro and iPhone don't have this problem.
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renewal
I am trying to contact someone to renew my anti virus, I had an email saying that I could renew for £37.49. can you help please