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Percentage of scan in progress is a must.
I read many posts about this subject and the answers from BD is unacceptable. I woke up this morning and after 10h 10min, having scanned 18723720 items, it is not done and I don't have any idea when it is gonna be over. "Hard to evaluate how long it is gonna be. Depends on many factors". Common Guys ! From a support team,…
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Bitdefender turn off by itself leaving me unprotected
Many times per week, I get the popup message "Turn ON your virus protection" by Windows Security. When I check in my Toolbar Hidden Icons, Bitdefender is not there at that moment. And then, it reappear or I have to start it (turn it on) again from the Start button. What good does it do if I pay a software to protect me and…
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Refund joke
It is now 3 days later and still no response from Bitdefender on a refund. I have also rang them today to be told someone was on my chase and should have a response soon. Hours later and the day almost over and nothing. When I brought my new key I used a new card that was attached days later to my old subscription without…
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V P N
bonjour , j utilise le vpn et depuis 4 jours il ne bloque plus les publicités et les traceurs , tout est bien configuré méme edge.je suis sure windows 11 pro installer depuis peux. Merci
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Bitdefender GravityZone Google Workspace SAML Support
Support for SAML 2.0 is fairly basic but well understood, but Google Workspace does not use a publicly accessible metadata URL for its X.509 certificate exchange. Instead, they download an XML file from the GWS admin console and upload it to the service provider's console, likely for security reasons. Bitfender only…
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Does Bitdefender TS interfere with Microsoft Teams?
Hi, Something is blocking MS Teams from opening on my PC (Windows 11 version 24H2) - could it be Bitdefender? The app icon appears in the powerbar, but it just gives a blank window. Meanwhile I am unable to access Teams meetings through a browser - Edge loops back to the login screen when I enter meeting ID and password;…
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Hosts File access
Hi, I'm using Windows 10. I've just started using Bitdefender after using Kaspersky for many years. In the light of the current circumstances I decided to uninstall Kaspersy for obvious reasons. I am a developer and I need to be able to switch my hosts file at the click of a button. I had written a program to do this and…
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Polymorphic Malware based on AI
Hello, I would like to see with you a new subject deals on Malwares based on AI. Recently, I discovered this new Malware on You Tube video, here these subjects : 1/ https://www.youtube.com/watch?v=r7SfgIIuR2I 2/ https://www.youtube.com/watch?v=IcT9SKICcF8 Malware are boosted by AI and they are actually much powerfull than…
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Password Manager keeps asking for Master password
Hi everyone, I am having trouble accessing my passwords in the Password Manager app. The app keeps asking me for the Master password "to unlock the vault" rather than accepting my fingerprint. I think it's been an issue for little over a month now. While I understand that it might important to fill in your password every…
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detection of Generic.PY.Ferret.D.****** in uuidtext folder ?
Dear all, thanks for this community on Mac. I really enjoy Bitdefender Security, but I got strange symptoms last week with my iMac. At the end of a Fullscan (12th November2025) (iMac-ventura) finishing with “no threat detected”, I got notification : "Generic.Py.Ferret.D.E8127119" located…
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Where is the processing carried out for Online Threat Prevention?
Many of the components of the Online Threat Prevention feature, state that they "Checks every web page you access for X" is this processing carried out locally on my device, or are the websites visited checked on Bitdefender's servers? My concern is if Bitdefender is processing every web page I visit on their servers, this…
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Bitdefender VPN FAQ [Updated version]
Below there's a list of the most frequently asked questions from our users. Before posting, check it out, as you may find your answers right here: https://www.bitdefender.com/consumer/support/answer/7126/ Should you have other questions you wish to ask, you may post them in the comments below.
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How can I use Safepay for Banking Payments in Switzerland ?
Finally, Safepay is also compatible with UBS e-banking. In Switzerland, I always receive my invoices with a QR code, which I can scan in the banking app when making payments. Safepay doesn't allow me to use the camera, so I can't pay invoices with it. With Bitdefender, I can specify programs (e.g., the Firefox browser, but…
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Antivirus Plus: comes not in my account
I just added a '1 Year, 3 Systems'. I paid, it is received, but I can't find or activate in my Bitdefender account. What do do/did I wrong? It's not possible to find any support on this on internet at Bitdefender…. Who know the sollution?
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Email account protection
I am a happy BD user, but I would like to understand how the software protects emails sent and received via client (Thunderbird). I currently have three accounts, one IMAP and two POP3. An old post specified that “there was no protection on IMAP”, in the sense that it was difficult to integrate it into BD. Regardless of…
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Instant "Message" when Incident occurs ?
Hi all, Is there a way to receive an email when a new entry appears in the incidents in gravityzone? It is tiring and counterproductive to receive emails with “empty” reports every few hours. Especially since the reports are also delivered as ZIP files and have to be unzipped first. I would appreciate any tips on this…
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We Need To Be Able To Pause Protection
I am using Bitdefender Total Security. We need a way to pause protection. Sometimes it's needed. Please consider this. Thanks!
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When should I activate my new subscription for Total Security 2025
I currently have a subscription for Bitdefender Antivirus Plus which will expire on 6th Jan 2026. I've just purchased Bitdefender Total Security 2025 for 10 devices with a 2 year subscription. I've cancelled "Bitdefender Antivirus Plus" auto-renewal. Should I wait till my current subscription expires before activating…
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Error in Bitdefender when trying to switch accounts
I'm trying to switch from my old BD account to my new one. I have my login and password and have it successfully logged on my laptop. On my main PC, when I try to switch accounts in Bitdefender, it keeps throwing up an error message after I fill in the email address. Is there anything I can do short of nuking BD from my…
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Why VPN connects automatically when starting windows against the settings selections not to do so?
I have connected bitdefender vpn on 5 devices. In the first one always starts automatically even though i have selected the setting not to turn on during startup. I have reinstalled it and the problem remains.
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HighReel app by moblegend
This app by a developer in HongKong appeared on my tablet mysteriously. The app has no reviews and seems to be very recent. Is it safe or is it malware?
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Bitdefender VPN, Subscription not found even i still have till January of subscription..
Why I cant use VPN while I still have subscription and plenty of devices left..
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trouble with bitdefender firewall and LAN Zoo License Manager for Rhino 3D
Hi, I'm writing because I'm having a problem with my Rhino 3D license and my Zoo LAN connection. I'm using a computer as my Zoo server. When I launch Rhino on another computer and enter the IP address of the computer running Zoo, it can't find the license. If I test with the firewall disabled on the Zoo server computer, it…
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Windows 11 Update KB5065426(26100.6584) Size 88.5GB in Vulnerability scan results - Needs fixing!
Hi, Has anybody tried to install the latest update from Windows version mentioned in the title? I have never downloaded an update this size, even the win10-11 transition was not this big, if I'm not wrong..I was apprehensive of downloading this update because of the size, and its repercussions…This is probably a bug which…
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This product is not available for this platform message Android
I have a Total Security subscription which includes Windows, Mac, Android and iOS. I had Bitdefender installed on my old Android tablet a Lenovo M10 and I've recently purchased a new Android tablet a Lenovo P12 but when I try to download it from my Bitdefender Central account I get the message This product is not available…
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Disable this popup
You guys have GOT TO ENABLE A WAY TO DISABLE THE PAYMENT METHOD POPUP WITH THE CHROME PLUGIN. This pops up ALL THE TIME. It has popped-up THREE TIMES while I'm trying to fill out this form. This should be a lot more robust considering the yearly cost of Bitdefender. If you want to compete with LastPass, you need to get…
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Is it really updated?
I ran the program update and it got to 90% and stopped. After 5 minutes I canceled and rebooted, I opened BitDefender and it said I was updated to the latest version 27.0.55.283. So I ran the program update again, it quickly when up to 100% and said it was finished. I can't get over the feeling that it didn't really fully…
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Probable BUG in Vulnerability Scan on Win10 system
Couldn't find anywhere to REPORT A BUG… so figured I'd try this angle… Running an old Windows 10 system (updates DISABLED) with Bitdefender Premium Security (up to date) and constantly receive the following: Note the 3rd item… 104GB! Really?! I don't think so. Original Windows Update KB5055518 wouldn't install… REPEATEDLY…
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SecurePass Status - Is it ready?
I tried SecurePass for several weeks earlier this year and posted my response "Not ready for prime time". I went back to Password Manager. Has SecurePass fixed issues like auto updates on both Android and Windows? I depend on a reliable passowrd store and would like to avoid working through password tool issues while…
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Ticket Status - 1010688623
Greetings dear BD representatives, I have submitted a ticket on Monday 17.11 regarding the auto renewal of the subscription which I cannot afford currently. Until today I have not received a reply and the request is urgent for me. The ticket number is 1010688623. Kindly see to it as soon as possible, I would like the…