-
O Bitdefender ajuda a detectar se meu celular está sendo usado/controlado por outro indivíduo?
Estou desconfiado que meu celular está sendo usado para spam ou alguma outra coisa, queria saber se o Bitdefender oferece também esse tipo de serviço.
-
How can I stop all emails from overseas locations?
e.g., I get a lot from "newsletter<variable>@crengland .com
-
I was charged twice
How do I get my money back from being charged twice
-
New AI Threat and No solution yet
New Threat Category: Conversational Manipulation AI (CMAI) - Detection Request Executive Summary I'm proposing BitDefender develop detection capabilities for a new class of threats: AI systems that employ systematic conversational manipulation. Unlike traditional malware that attacks systems, these threats attack human…
-
Unable to Edit Financial accounts
I keep receiving an "you are unauthorized "message in the Financial section of Identity Theft Protection section of Central. I had someone hack a credit card and a new one already provided by my financial institution. All I want to do in delete the old card and replace it with the new one. The Bitdefender support, which…
-
App
Beste Defender sinds eeuwige gebruik ik de App Gspace ook voordat ik op uw Bitdefender over stapte maar sinds gisteren wordt door jullie tegen gehouden en daar ik deze App nodig heb omdat 'Google' niet werkt op Smartphone, hopende dat u mij hulp kunt bieden. In afwachting met vriendelijke groet, uw gebruiker
-
vpn service not available
I get this message every time I sign in, started a couple of weeks ago but now is constant.
-
Already installed on 5 devices but account only shows 3 devices
-
Company risk score
Hello, I am trying Bitdefender GravityZone in order to replace my current security solution. I have done a risk scan but under risk management I still do not see any data. Thank you.
-
Secure Pass will not work with latest Firefox
Ever since the most recent update to Firefox (to 142.0.1) I can't access the vault or login. To my knowledge, it's fine with other browsers, but Firefox is a disaster. I tried a week or so ago to report this in the extension manager, but nothing has been done. It still just flashes on the screen. I tried to get a…
-
VPN and Web Protection
Do I need to use both VPN and Web Protection at the same time? and if so, Why?
-
Help About Support Ticket's Status
Hi, I have requested for cancellation of my subscription which was auto renewed. Ticket No.: 1010477468 How can I track this ticket ? I've only received the automated mail. Thanks.
-
Firefox 142.0.1 SecurePass failing
Hi, I am having major issues logging into the securepass addon in firefox. when i go to the manage addon page to enter the master password, the window on the page is in a constant reload loop, to the extent i can't even type in the full password to open the vault. I then tried with copy and paste, still nothing. Please…
-
macOS Sequoia - Bitdefender VPN connects but websites do not load
Hi all, hoping you can help me sort this out. On my Mac (Sequoia 15.6) Bitdefender VPN seems to connect but websites do not load in any browser. If I use Tunnelbear VPN however everything seems to work as expected. I've done a fresh install of the Bitdefender VPN app and have done most of the troubleshooting steps (turned…
-
List of BUGs to fix in the Home versions.
Hi, Below is the list of bugs that I think Bitdefender should work on as a priority before thinking about any new implementations. Obviously this has the sole aim of suggesting improvements that serve to make both the free version and the paid version increasingly competitive compared to the competition. I believe in the…
-
How to stop certain updates from disabling the protection for up to 5 min?
Windows 10, Desktop PC Regular Bitdefender updates take place in the background without any disruption. Few years ago, Bitdefender started running updates every so often that without any warning disable the firewall and the whole protection for 2-5 minutes for the update to run - and THEN show a notification that a restart…
-
Bulk submission of malicious phishing links for analysis
When reporting phishing links, you should be able to submit phishing links in bulk instead of one by one especially since there is a 2 minute cooldown for submissions. Please also add a tool that you can use to mass check if the links you are about to submit are already detected by Bitdefender or not.
-
Subscription question?
Hi! I currently have a subscription for 10 devices of Bitdefender Total Security. I recently purchased a subscription for 15 devices of Bitdefender Family Pack for 2 years. Do I have to uninstall Total Security and install the Family Pack or can I use the Family Pack code on my current Total Security install? Please let me…
-
Simple on off switch/pause
Every so often I need to run some software that Bitdefender spits its dummy out and I have to go into loads of settings to turn things off before i can do what I need to do. I`ve tried to run exceptions etc but then it says something else it does not like and so on. All I want to do is turn of Bitdefender 100% for 5 mins…
-
Bitdefender search engine
Ok, some of you may bat an eye reading this, but there is renewed interest in a European based search solution. Qwant and Ecosia have started to build a web search index. https://staan.ai/ https://www.eu-searchperspective.com/ https://blog.ecosia.org/launching-our-european-search-index/ Should Bitdefender enter this…
-
Firewall rules: extending rules to subfolders
Many software programs today create temporary executable files (which ask to connect to Internet) in random folders. An example is Visual Studio's BackgroundDownload.exe file, which is continually created in folders like…
-
Prakash Hinduja (Switzerland) fix issues with my PC running slowly after installing Bitdefender?
Hi Everyone, I am Prakash Hinduja, a financial advisor and consultant specializing in bespoke wealth management and global investment strategies. Based in Geneva, Switzerland (Swiss), and originally from India, I leverage my international background to serve a diverse clientele of high-net-worth individuals and business…
-
Safepay disappears or crashes
Safepay disappears in two different ways, about 1 to 2 percent of the times we use it. Sometimes it just disappears while inside Safepay and using a bank website. Sometimes we switch back to the desktop, and then Safepay is gone. Any suggestions on how to fix this or debug it further? This happens on a laptop, but never on…
-
Bitdefender SecurePass included in Bitdefender Total Security subscription / Data loss risk ?
One part of the question is in the title but just to be sure : is Bitdenfender Secure Pass included in my Bitdefender Total Security subscription ? So far I had the two subscriptions, but I just cancelled the automatic one to SecurePass. So, this leads me to the second part, is there a risk of losing all my registered…
-
Is it necessary to uninstall Bitdefender when upgrading from Windows 10 to Windows 11?
I would like to upgrade my current Windows 10 system to Windows 11 because of the looming end of support for Windows 10 in October. I do however have concerns about Bitdefender's Protection in regards to the upgrade process. Is it necessary to uninstall and subsequently reinstall Bitdefender when upgrading from Windows 10…
-
Safepay does not interact with Bitdefender VPN
I am reopening this issue, as I thought the problem had been resolved by a software upgrade. I use Safepay for all my online transactions, and it's important that I can be sure it works as intended. The problem essentially appeared when I activated many of the VPN options (almost all of them). For example, the option to…
-
Microsoft RDP to another computer on local network
I am unable to connect via RDP to another computer on my network. Both computers are running Windows 11 and both have Bitdefender Total Security. If I drop both firewalls, I can connect. I have added rules and still no joy. I can get to it using a third part tool, but I have always used MS RDP as its the best. Please help…
-
How Mystery Box and subscription scams are evolving
Social media has become one of the most common places for people to discover new products, services, and deals. Unfortunately, it is also a space increasingly exploited by scammers who create fraudulent ads that look legitimate at first glance. These ads are often carefully designed to mimic real businesses, using…
-
Can I put my Bitdefender subscription on my wife's computer as well?
-
Update Concerns
I read at startup Bitdefender automatically begins an update within 5 minutes; today at startup after 10+ minutes no update was initiated, so I manually started one. Why wasn't it automatically started? During the update when it reached 84%, message "configuration in progress…" showed and the security widget & Bitdefender…