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Apple iCloud constantly triggering BitDefender notifications for Infected item detected
I constantly get notifications from BitDefender that it has detected a virus in C:\Users\binkb\AppData\Local\packages\AppleInc.iCloud_nzyj5cx40ttqa\LocalCache\Local\Apple Inc\iCloudDriveAppData\Staging\CC98DD83-169D-4B3A-80F2-238B018FE9AE.bin is infected with Trojan.Generic.37941788. The threat has been successfully…
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Bitdefender Total Security not asked for
I have installed executable downloaded for Bitdefender Free In spite of that, Total Security was installed as trial versione for 30 days How can it be possible and how I can switch to Bitdefender Free? Will it turn to free version after 30 days ? Or, worst case, I need to reinstall Bitdefender Free ? In the latter case,…
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GravityZone V6.63 - Patch scan for Linux?
Hello, I am using a trial of GravityZone V6.63, and testing out the platform. I can find how to run a "Patch Scan" for Windows/10/11 hosts(clients), but this option is greyed out for Linux (Debian) hosts. Does anyone know if there is a way to scan for patches/package updates on Linux hosts through GZ? I've tried googling,…
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Bitdefender Gravityzone EDR license reallocation
Hi, I'm new to gravityzone. I purchased 50 seats. During testing, I created a company that had 7 endpoints, it used 7 licenses. I have since added a real company with 48 devices. Some of the later devices that were added are showing with a trial license. The test company devices were deleted in gravityzone, then the test…
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How to turn off asking for master password every single time I reopen Chrome
I just migrated from LastPass to Bitdefender password manager but it literally asks for my master password every time I open Chrome. My windows already has a password so I shouldn't have to do this every single time, might as well just use the auto fill if that was the case as I don't want to have to keep tying a password…
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Password Manager: Why do I now have to keep entering in my password with each browsing session?
I have used Bitdefender Total Security and Bitdefender Wallet for several years, managing hundreds of passwords across various browsers (e.g., Chrome, Firefox, Edge, etc.). After turning on my computer, I was able to open a browser and log into my Bitdefender Wallet ONCE to allow access to my passwords for each website. I…
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Updating and deleting old closed emails while adding new emails to new accounts
Sorry but this is a long story. Between 6 and 10 years ago, my son added me to his Bitdefender account. At that time I had a gmail account. Then for a year or two I opened my own, free account with the same email and five or six years ago, I opened [*email removed by @Flexx *] and deleted and closed my gmail account…
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Bitdefender New Call Protection Feature for Android!
Hi @agozob, I asked the support team a question, and you can also see their response in the images attached. I have already replied to them again, but I would like to hear your thoughts as well. What I find difficult to understand is the support statement that Bitdefender utilizes its proprietary technologies and…
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Reset security pass
Hi, How do I contact support? I need my security pass reset because I no longer have the master password nor recovery code. Thank you in advance.
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how is it possible to have to pay for another year within 3 months?
I did pay for a new year in april this year. Now is there another message in the central that there will be a payment within 25 days. How can i stop automatic payments? Regards, Marja Kwaak
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After installing Bitdefender (Win7), I get a blank page for a certain link
Dear Lady or Sir: I have just installed Bitdefender Total Security on PC (Windows7). All the websites I use more often open correctly, excepting this one: xexchange.com/ After accessing it, it displays a blank page. I mention that I used this link very often before installing Bitdefender and I never encounter the ''blank…
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Firewall issue with NAS
I am having problems using commands like copy and paste in Windows 11 File Explorer when trying to copy large files between my PC and my NAS. I can navigate around and see all the files on my NAS from within file explorer and I can also open up files. However, when I try to copy and paste files in either direction between…
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Bitdefender Internet Security after update now is Total Security
Hello, Today after an update my subscription changed from Internet Security to Total Security Individual.My subscription still says i have 80 days left which is correct,but now i have a different internet suite. Also i clicked on renew to see what happens and i don't even get the option to select Internet Security.
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Deleting browsing and websites
On my previous anti-virus I could delete browsing and websites. I don't see this option on Bitdefender. I have a disc cleaner that deletes temporary files. I'm on windows 10 and google. Google shows an option to delete history, but it doesn't seems to work on my pc. Perhaps it's because I don't have, or want, a google…
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How to contact Support directly
I have never dealt with a software company that does not have contacts listed for direct support. I would like to suggest a software improvement but see no way. frustrating.
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Erro no Kernel / Aplicação Mal Intencionada
O Bitdefender pode ser o causador do desligamento inesperado dos notebooks. Eu atualizei drivers, o notebook é novo, não tem softwares desatualizados e o Windows está atualizado. O notebook também não superaquece e não tem problemas de stress do processador. Verifique a questão do Kernel. Eu tenho o memory.dmp salvo na…
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Low Resolution Warning When Bdgui Is Run
Hi I have remastered the liveCD (bitdefender-rescue-cd.iso 06-Aug-2010) to include the ability to email the results of the scan back to me I would also like to be able to remove the low resolution warning when bdgui is ran for the first time.
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It's 2025 and BT still can't deal properly with email archives (PST)
System scan and results show 1 email …ONE EMAIL…with a trojan. The prompt is for "take action" or "don't take action". You would assume 2025..hey BT must be capable of handling massive email archives right? WRONG! The take action blows away the PST completely. This issue dates back to 2010 as far as I can see. I contact…
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VALencia Vpn will not load YT videos.
Hi Is there a reason for this? YT website will load but Video will play at all (blank screen). I like this valencia location for its latency but seems like BD is having an issue with valencia. Any ideas?
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Windows PC Slow After Bitdefender Installation – Need Expert Help
I recently installed Bitdefender total security on my Windows 11 system, and although I'm happy with protection it offers, I've noticed a significant drop in my system's performance especially during startup and while launching applications. I’m facing slow boot time, apps taking longer to open, occasional system lags…
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[Help] Web Protection not working on links from Outlook app
Hello dear Bitdefender Community and Team, 👋 I hope you’re all doing great. I’ve been using Bitdefender Mobile Security on Android, and everything is working perfectly — including Web Protection, which is active and fully enabled (with all required permissions granted, as shown in the screenshot below). However, I’ve…
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Why does VPN keep getting installed after I uninstall it?
Why does VPN keep getting installed after I uninstall it? I uninstalled it a few days ago and today I noticed it got installed!!? I am using another VPN software and service. I don't need BitDefender VPN. I am using Windows 11.
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Bitdefender keep starting twice
Suddenly, the Bitdefender started to start twice. After a while, I looked for a solution and found one. Bitdefender starting twice, or showing two icons, on a Mac, can be due to the program being listed in Login Items or accidentally duplicated folders. It worked for two days after some attempts, but this morning it…
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a team viewer get installed and iam hacked of crypto currency.
Every now and then A team view get autoinstalled on my computer in this folder C:\Users\TejbirPC\AppData\Roaming\QTUpdate with the folloing files. QTConnect.exe TeamViewer.ini TeamViewer_Desktop.exe TeamViewer_Resource_en.dll TeamViewer_StaticRes.dll content of teamviewer.ini is as [Settings] nosave=1 importsettings=0…
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subscription cancellation
I was unaware of autorenewal and wish to cancel my subscription. Please advise.
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Please Help: Forgot PIN, and locked out of Android 15
I am using a Pixel 8 that runs Android 15. I am locked out of my device, as I can not remember my Bitdefender PIN. I am repeatedly informed I have the wrong PIN, and then the message "Bitdefender Security" appears on screen. I am then locked out for incrementally longer periods of time (measured in seconds) — ranging so…
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trying to open an online account
Used both Chrome and Edge, cleared my browser history, restarted my laptop. When signed into a brokerage url and trying to open an account I am allowed access to a certain point, then it tells me I cannot go any further. the URL shows system-error. Company has indicated that it could be my browser or my antivirus on my…
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Windows 11
Hi. New laptop with Windows 11 installed. Finding it not compatible with BD antivirus. Do you offer a product that runs a Windows 11 device in S mode????? If so, how do I get please. Ta in advance.
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offline weekly update problem
i today get weeklyx86.exe from this link https://download.bitdefender.com/updates/cl_2022/x86/weekly.exe but afte install udpate i checked in plugins folder file update.txt : Update time: Fri Jun 13 16:37:48 2025 Signature number: 10444448 Update time GMT: 1749821868 Version: 7.99013 now time is 6 july but i get update 13…
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The Vpn doesn't work in Egypt
Bitdefender Vpn doesn't work on my devices on windows and android It cannot even offer my IP