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I have 2 subscriptions
I have total security that runs out in 23 days, I just purchased the premium. will it automacally swith over when my first one expires?
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Why do I get "Forbidden - You don't have permission to access this resource"
Hi, I'm trying to enter an a hi-fi site named "hifis.be". I believe the physical store is in Belgium. Well, when I try to enter this site I get a message on the browser "Forbidden - You don't have permission to access this resource" š® Butā¦I can enter and stay and navigate in the site, as long as it is in Dutch, if I changeā¦
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Bitdefender destroyed my SD card's data
I was simply trying to edit my pokemon platinum save data, and i recently installed bitdefender. Bitdefender kept giving me an annoying pop-up notification about immunizing a drive (i still really want a way to turn that off) and it seems I accidentally clicked immunize drive instead of ****** off and now ALL OF MY DATA ISā¦
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Call Blocking_add multiple numbers
Hi, I have lots of manually blocked numbers in mobile call app (default google android app) is there any chance to add those blacklisted numbers to BD Call Blocking app? thanks!
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Bitdefender alert - how to respond?
I've had an alert saying that my profile (or similar) is on a website. When I try to access the website/ profile, it simply shows up as a GoDaddy domain request that I can register for free? Bitdefender have recommended I remove my profileā¦..but there's no profile (or website) to remove. Any advice on how I should proceedā¦
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Galaxy Book Experience conflicts with Bitdefender Safepay secure browser
I have opened an official ticket withĀ Bitdefender Technical SupportĀ (ticket no. 1010546612) to investigate the behavior of Safepay.Ā Logs generated by Bitdefenderās Support ToolĀ were submitted, including video recordings of the issue. After analysis, Bitdefender confirmed that there areĀ no internal faults or corruption inā¦
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No internet connection without VPN
VPN version 27.2.3.8(b) Windows 11 Randomly, when this computer starts it will show connected to wi-fi but no internet. I can access my LAN but not the outside internet. If I connect to VPN, internet connectivity is restored. When I disconnect VPN, internet connectivity remains. If the computer goes to sleep while VPNā¦
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Need to deactivate kill switch
i use windows 11 on a surface laptop. BitDef VPN connects for 5 to 10 seconds and then disconnects. I used different locations and still deactivated.deactivate. someone suggested to deactivate the kill switch but I cannot access the kill switch. How can access the kill switch? Is deactivating the kill switch the realā¦
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Why doesnāt SecurePass activate in Chrome, even with the extension installed?
Iām encountering a limitation with SecurePass that affects my workflow. While the extension functions within Microsoft Edge, I often need to work exclusively in Google Chrome. Unfortunately, SecurePass does not activate in Chrome, despite the extension being installed and visible in the extensions list. Iāve alreadyā¦
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Announcement: Missing Scan Feature in Bitdefender Mobile Security for iOS, [issue has been resolved]
Hello everyone, We are aware that the Scan feature in Bitdefender Mobile Security for iOS (iPhone) has recently gone missing for users. This issue has been reported by users and acknowledged by Bitdefender Support. ā
Current Status: The Bitdefender development team is aware of the issue and is actively working on a fix. Itā¦
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How to remove Application.Hacktool.KMSAuto.B and Trojan.Generic.38264277 ?
Bitdefender was not able to disinfect them.
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Upgrade to Premium Security - Individual
As my Total Security - Individual and Premium VPN expires soon I was offered an upgrade to Premium Security - Individual. I finally got security plan to install but cannot get the VPN to install. it keeps saying not installed, I have tried a download a few times but will not work. I followed the steps indicated but all Iā¦
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System scan after cyber event - hoping for help reviewing the log file
I just did a system scan and a cyber event and I am hoping someone can review the log file. There's a bunch of password protected files that are skipped in the scan. Any help appreciated from the community :) Log file attached. https://us.v-cdn.net/6031943/uploads/H72P02HEJRWM/1758643598-1-01-2.zip
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UK HSBC App Incompatbility
I am unable to use the HSBC banking app due to Bitdefender. How do I exclude this app from Bitdefender? The particular issue is that I do not use the Google play store, and the HSBC app does not like Bitdefender because of this.
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358,000 files skipped?
Windows 11. Running Bitdefender Total Security. Scan says complete, but files not scanned are over 358,000. Bitdefender says scan completeā¦ā¦.why and what's going on with that? I've been using Bitdefender for a couple years and my scans always totaled over 1,000,000 fillesā¦.. Uninstalled and reinstalled, but same results.ā¦
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Big Problem with Upgrading to Premium Security Family plan
OK, I have Total Security Family Plan - did a chat with customer support to upgrade to Premium Security Family Plan. Was told to go ahead and buy the new one and then reallocate the devices and then turn off auto-renewal on the old plan. Guess What - THAT DOESN"T WORK. Can't activate the new subscription as long as the oldā¦
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Misleading price when checking-out the product
When checking out the product I've selected, the price changes as in the first one is 540 RON without VAT, and afterwards is 745 RON without VAT. What is happening here?
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Request for re-evaluation and removal from blacklist: http://www.gumuscaypen.com/
Dear Bitdefender Team, We are writing to request a re-evaluation of our website, http://www.gumuscaypen.com/. Our site was previously flagged by your service on VirusTotal. We have taken the necessary steps to conduct a full security scan, and we can confirm that the website is now clean and all potential threats have beenā¦
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Bitdefender Android Scheduled Scans?
I see that most of the scans in the last week since downloading and installing Bitdefender from the Google Play Store, have been manual scans. Am I'm missing something or is there a setting for Scheduled Scans on my Android Smartphone?
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Installation impossible sur un des appareils
Pour renouveler Bitdefender total security jāai achetĆ© une solution pour 3 appareils. Pas de problĆØme pour lāinstaller sur mon smartphone et ma tablette mais impossible sur mon PC. Le code serait inexact et avec tĆ©lĆ©chargement cela ne dĆ©marre pas. Merci de votre aide.
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How I can track my refund request?
Dear Bitdefender Support Team, I opened the following tickets three days ago regarding unauthorized charges made to my credit card account, but I have not yet received any response: Ticket number: 1010544821 Ticket number: 1010544804 I would like to kindly ask for an update on the status of my refund request and theā¦
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L'accès de Bitdefender à certaines données de votre compte Google
J'ai reçu un mail indiquant L'accès de Bitdefender à certaines données de votre compte Google va expirer Je voulais savoir quoi faire et comment. Est-ce un mail phishing? Merci pour votre aide.
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Bitdefender Keeps on making beeping sounds
Hello, I recently bought Bitdefender Total Security and after booting up and when doing things afterwards, my computer keeps on broadcasting single notes sometimes 2 notes and I cannot understand what is going on in the background and how to mute it. It never did this before installing it. Some advise would be very helpfulā¦
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My Bitdefender account uses an email address that I no longer intend to use. How do I change it?
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BD Antivirus Plus installer forces removal of firewall
Hi, I am trying out Bitdefender Antivirus Plus. I have downloaded the latest installer from the website but when I try to run it, it gets a little way in and detects my (non-bitdefender) firewall and wants me to uninstall this before allowing me to proceed with the BD Antivirus Plus installation. How can I try out BDā¦
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Unable to play rtsp streams in MdiaPortal on PCs running BitDefender Total Security
Would appreciate it if someone could solve (or point me in the right direction to resolve) this issue. I have āMultiSeatā MediaPortal 1.36 (x64) on two Windows 11 Pro (24H2) PCs and all works well and has been for some time. I only use the setup for TV so no Music/Movies/Box Sets. I have āTVSā (192.168.10.243) which is aā¦
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Error code 38 on NVME Controller
Hi, I am having problem with Bitdefender and USB4 NMVe controller. I am plugging in NMVE mass storage drive to USB4 and it works at the first time. Once I remove it and plug it again I get Error code 38 in device manager on that controller and drive can't be accessed. Restarting the computer fixes the problem but only forā¦
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ISO blocked by Smart App Control - how to get BD to let it play
Hi. I have Bitdefender free on a Windows 11 PC. I previously created ISO files on a Windows 10 PC so that I could play photo DVDs directly from hard disk. On new PC Smart App Control blocks such files and BD (according to co-pilot and and help pages) clashes with Smart App Control so I can't change SAC. I can't seem to addā¦
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False positive - powershell.exe
I would like to report this issue being what my belief is a false positive. Is anyone aware of it and know when it will be addressed? Thank you! I'm running Windows 11 Pro 24H2 September 25 at 3:32 AMFeature:Advanced Threat DefenseApplication powershell.exe has been detected as potentially malicious and wasā¦
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Bitdefender certificate keeps reappearing.
Newbie here, but reasonably comp literate on Windows. I have used Vire AV for years but several months ago gave Bitdefender a trial. Didn't get on with it so uninstalled. I now have constant worries because Firefox, Chrome, Edge keep throwing up alarms. In certmgr I see that there is a certificate Bitdefender Personalā¦