Unable to update billing address in Bitdefender central

Petersl · 2024-09-05T22:00:17+00:00

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Hi everyone,

When updating my payment details in central I noticed my billing address was set to the wrong country for some reason.

I then changed it to the correct country but when I log out of central and then log back in it is again set to the wrong country.

I've submitted a ticket to support.

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Comments

Flexx

https://community.bitdefender.com/en/discussion/101320/unable-to-update-billing-address-in-bitdefender-central

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

Petersl

https://community.bitdefender.com/en/discussion/comment/343210#Comment_343210

Hi @Flexx

Bitdefender support has responded to my ticket and let me known that my address is correct in their system but it shows the incorrect country in my central because of a visual bug.

They gave me some troubleshooting steps but without success. However my address is correct in the bitdefender system and it just doesn't show correct in central because of a bug so I guess it doesn't really matter but it would be great if this bug would be fixed.

The response from bitdefender support:

"I was able to notice that your account already has the physical address as: REDACTED.
I suggest clearing your browser's cache and cookies, closing and reopening the browser and accessing the Central account's address menu again. You can verify that as well with another browser (perhaps onto some other device). Until further discoveries, my assumption is that this is just a visual bug."

Flexx

https://community.bitdefender.com/en/discussion/comment/343525#Comment_343525

If this is a bug, you'll need to follow up using the same support email, as the support team can further collect data and share it with the developers.

Regards

Petersl

https://community.bitdefender.com/en/discussion/comment/343553#Comment_343553

Hi @Flexx

I've done that and they told me last month:

"I've forwarded the details to our development team and I will return to you with further updates as soon as we have one."

I've contacted support again yesterday and now they are requesting I explain the issue to them again almost like they have forgotten? the issue I have about not being able to update my billing address to the correct country.

Dealing with bitdefender support is quite frustrating.

Flexx

https://community.bitdefender.com/en/discussion/comment/345347#Comment_345347

@Alexandru_BD, could you kindly check on this?

Regards

Alexandru_BD

Hi @Petersl, did you reply on the same open case, or did you open a new ticket? It can happen that your request is assigned to a different agent than the one you discussed with before, especially if this is a new request and not a follow up, therefore in such scenarios they may request the details again. I have already asked the Support teams to check all your open cases for updates, following your other post here:

https://community.bitdefender.com/en/discussion/comment/345346#Comment_345346

They will get back to you asap.

Thanks

Petersl

https://community.bitdefender.com/en/discussion/comment/345356#Comment_345356

Hi @Alexandru_BD

Yes I did reply to the same open ticket, I'll await the reply from support.

Thx

Alexandru_BD

Ok. In this case, they should have the complete ticket history and can refer to other tickets you may have raised (in the event you've used the same email address). Just wait for their response, I'm sure they'll get back to you shortly.
If you don't receive a reply by the end of the week, let me know and I'll make an inquiry to speed things up.

Thanks,

Alex

Petersl

https://community.bitdefender.com/en/discussion/comment/345398#Comment_345398

Hi @Alexandru_BD

I've been contacted by support and the issue has been resolved, my address now correctly displays in the central.

Thx

Alexandru_BD

🙌🎉💪😎