Anyone with Memory issues with latest Product - 7.9.10.392?

tjones

We are seeing massive Memory leaks on EPSecurityService.exe? Anyone else?

Andrei_S Enterprise

Hello @tjones ,

There is no memory issue related to 7.9.10.392 from what I have checked. We will need the support team to investigate your scenario and identify the root cause.

To do this please:

1. Collect a dump of the process (TaskManager → right click EPSecurityService.exe → Create memory dump file)
2. Collect a Support Tool Log from the endpoint https://www.bitdefender.com/business/support/en/71263-102885-use-the-support-tool-log.html
3. Identify the module which is causing the issue: https://www.bitdefender.com/business/support/en/77209-90395-identify-which-gravityzone-module-is-causing-an-incompatibility-issue.html#UUID-914988f0-107f-dcf1-9f92-4e85473efb89

Once you have this information please provide them to our Enterprise Support Team in order to analyze them.
Contact: https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory

Kind Regards,

Andrei

Aether

I have multiple users, 10+, experiencing issues where there's no leak, but it's maxing out RAM usage and then freeing up resources as other apps are launched, causing the launched apps to freeze for 2-3 minutes.

Andrei_S Enterprise

Hello @Aether ,

Did you manage to open a case with support that I can look into it? If yes, you can PM me the case number so I can follow up on it internally.

We need logs for this kind of issues in order to properly say if the RAM consumption is indeed abnormal or not, and based on what we find, we can recommend different actions that can help reduce the overall RAM usage.

Kind Regards,

Andrei