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SecurePass Pin
On my laptop regardless of browser (Firefox, Edge, Chrome) I keep being asked for my pin. I enter same, click 'unlock' and nothing happen. I then am forced to enter my master password. This is a new laptop and this started with the installation for the first time on 7/16/2025. How do I fix this?
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Allow Erste bank George App on kid's device
Hello I am using parental control on my kid's Samsung phone. She also has a bank card and an application called George App (Erste Bank) installed. This is a bank account for kids <14. While using the parental control, whatever setting I try, the app says something went wrong on the the login screen, when trying to log in.…
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How can i remove password protected files?
In Bitdefender system scan, it can't scan the password-protected files. I don't see an option to remove those files.
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System reboots after 07/01 update
It seems like a process called "downloader.exe" in the C:\Program Files\Bitdefender\Bitdefender Security is causing multiple reboots of my machine. The crash dump indicates: Bug Check Summary PAGE_FAULT_IN_NONPAGED_AREA (0x50) Error Meaning: A process attempted to access memory that was marked as non-paged, but the page…
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Game file blocked Black Desert Online
"The file F:\SteamLibrary\steamapps\common\Black Desert Online\resources\app.asar is infected with GT:JS.Acsogenixx.432.97FF275C. The threat has been successfully blocked, your device is safe." I click to run the game and that happened. A quick search around this might be false alarm but who knows. How to resolve this? Add…
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Unnecessary notifications about VPN
Although I have configured the VPN to connect at Windows startup and while it's fully connected, Bitdefender displays VPN connection notifications due to unsecure network. Is there any setting that prevents these alerts?
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how come when im scanning something and it asks for password it doesnt work
i know im using right password for computer is there a bit defender password supposed to use instead when scanning something? how do i know what password to use when im scanning something on computer and it asks for password
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Unsure if the detection is false positive or not.
Hi Bitdefender Community. When I attempt to download installer for MEGA desktop from mega.io, bitdefender blocked the download: As I downloaded from the official MEGA website, I'm wondering if this is a false positive detection or not. Thanks in advance.
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Bitdefender Detected APEX_Destructible_x64.dll During Steam Game Update – False Positive?
Bitdefender detected the file APEX_Destructible_x64.dll as a potential threat during an update of the game The Outlast Trials from the Steam platform. The game is from a legitimate source — it's not a crack. It flagged the file as Gen:Variant.Ulise.528046. The file was located at:…
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Unable to Access Course Videos After Install
I recently installed Bit Defender on my new computer. prior to installing I was able to watch videos included in a course from Cornell All About Birds. allaboutbirds.org I tried adding it as an exception - but it didn't change anything. I am not super computer literate, so I am unsure about this. I would like to watch the…
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How do I stop BD scanning USB-drives at every startup of my computer
I have 23 USB-disks connected to my computer and I need them all for my work. I just switched to BitDefender from another AV-solution and I get annoyed on BD who scanning all my USB-drives at every startup of my computer! How do I stop this scanning of disks that have not been changed since my last session on the computer,…
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Why is Bitdefender preventing me from from sending emails?
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Few flagged things last 24 hours, unsure if false positive and concerned.
I was playing a game yesterday on Epic Games store. At one point it minimized and showed me something was installing. I clicked cancel and then noticed Bitdefender saying I had a few notifications. They all seems to be Microsoft apps but the alerts confuse me. I removed all the files that it caught but it happened again…
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Is there a configuration to help reduce network-conflicts with a software package I actively use?
I am using a software package called Alchemcharts which uses a network connection and sends my credentials to a private server. Bitdefender acknowledged this transfer and actively stopped it. Ironically, I was still able to log into the program and server. I am seeing a potential slow-down in the data-transfer, suspecting…
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Im a new user and I noticed way to many changes to my security that concerned me.
I notice that windows update was turned off from auto, that core isolations was turned off, Microsoft defender was turned off. who knows what else at this point. I feel like i should be concerned, should I?
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Worldwide cyber attack
@Gjoksi , @camarie , @Flexx , @Alexandru_BD , @Scott i changed my password and added google authenticator for an extra sec step yesterday to get cover from international cyber attack, but few mins ago i got a mail from google that the authenticator has been removed from my gmail account, i checked and that was true.…
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is this a hacking attempt ?
i installed this software from M.S. store ( check screenshot no 1 ) After the installation when i opened it, bitdefender informed me about a threat ( check screenshot no 2 the website to which the discussed software was about to communicate was inaccessible when i tried and gave this error ( check screenshot no 3 ) plz let…
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Getting "safe" and "dangerous" labels in the same mail protected by Bitdefender?
Why multiple status?
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How to unblock PowerShell blocked by Bitdefender?
Hi, Bitdefender seems to be blocking PowerShell on my system. I need to use it for legitimate purposes, but it gets automatically blocked or closed. How can I allow or unblock PowerShell through Bitdefender? Thanks in advance for your help!
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Completely unable to cancel subscription and request refund.
The annual fee was charged on my account today, but I want to cancel my subscription and get a refund. Anyhow I try to get this done through Bitdefender website it doesnt work. Tried it in Chrome, Firefox and Edge on PC, and tried it on my phone, but when I click on the submit button the site just freezes. Really…
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Email fake or real.
Hi, I received the email below and it looks fake to me but it is using your web domain as is the link in the body of the email, can you let me know if it is fake and how I can identify this in future emails, I have copied the properties of the email below the screenshot. Thanks.
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Email protection
I use EMClient for my email. My Gmail and Outlook are both listed as active in Bitdefender Email Protection. Any reason why in EMClient, only the emails in Gmail account are marked as Bitdefender: Safe or Bitdefender: Dangerous but not the ones in Outlook. I checked Outlook web and they are correctly marked there. Thanks.
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Passwords
How in the world does SecurePass decide that 2 passwords with 10 characters including upper/lower case, digits, 2 special characters are POOR passwords? Another one with identical parameters is classified as weak. I can use them, but Security Check tells me they are weak or poor,
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Help installing Bitdefender Total security on new PC?
I have a new PC running on Windows 11. I have deleted the old one from my listed devices (I also have Bitdefender running on my mobile phone and iPad) but now can't install it on the new machine. I get this error message "Some files could not be created. Please close all applications, reboot Windows, and restart this…
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How can I get BD to process the existing "spammy" emails in my inbox (Windows11)
Hi, sorry if this is not the right place to post this, but it was the only place that seemed to have a "New Post" button! I have transferred all my Outlook settings across from my w10 PC to a new W11 PC but it seems to have about 500 too many unread messages in my W11 inbox going back about 2 weeks, is there a way to get…
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Bitdefender detected a threat in Fortnite webcache?
Apparently there was a threat in my Fortnite webcache. Does anyone know how this could even happen?
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How can I reset this password?
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msedge.exe Suspicious connection blocked
I want to know why so many computers are connecting to this link https://static.edge.microsoftapp.net/default/cloud_config_observers.json and whether Bitdefender Internet Security blocking it indicates any potential danger.
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How to determine source of a web infection attempt
I'm on a Windows 10 desktop. Yesterday, I began receiving notifications about an infected web source. It looks like it's related to a weather app but I haven't installed anything new. Any idea on how to find which app is causing this? BD blocks any attempt to go that site. Feature: Online Threat Prevention We blocked this…
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cant download my subscription
i cant download my subscription, everytime i try and it is loading it is suddenly stops and nothing happens