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How to check the correct package installed and registered.
I initially trialled Bitdefender Total Security and decided to purchase the Family Pack instead. Having uninstalled Total Security and thought I installed the Family Pack, I entered the License Key. The software still displayed Total Security with 10 devices instead of 15 in the Family Pack. I then uninstalled Total…
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How Do I Disable Bitdefender VPN For My Online Banking Site?
How Do I Disable Bitdefender VPN For My Online Banking Site?
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USPS delivery notification pop-up (Scam?)
I just got this pop-up on my Windows laptop. It is not a text or email. Is this a new kind of scam? Thanks.
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Live Chat - eMail verification
Hello, I had written to the chat support earlier. Now I get an email like this. Verify your email address LiveChat support@livechat.com Is this real? Greetings
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LOST PRODUCT KEY
I HAVE 2 YEAR SUBSCRIPTION .VALIDITY UPTO 2025 BUT I LOST MY PRODUCT KEY IS IT POSSIBLE TO RECOVER ?
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Bitdefender Firewall Alert Mode Disabled By Itself. Any Suggestions?
And i literally watch the ALERT mode slider move itself to disabled. This is unacceptable as I need to know what outgoing comms are taking place. Please fix this or I will be asking for a refund. Further more i renewed my sub for 37.98 CAD , then after i log into Bitdefender i get an offer to renew the sub for 28$ CAD.…
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Bitdefender subscription
hello, yesterday i renewed my subscription which had 27 days left on the old one, the days left normally are added on but this time that didnt happen so i lost 27 days. why did this happen very dissapointed, thank you Shane
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Outlook issues
I just installed Bitdefender on my windows laptop, ran the full system scan and now when I open my outlook I am missing folders. How can I get them back? What caused them to disapear?
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Firewall blocked Mapped network drive
I noticed that Bitdefender Total Security's Firewall was blocking my access to all Mapped Network Drives, which I was accessing through a Cisco Any Connect VPN. Since I had this issue with the firewall before, I double checked the security settings in Bitdefender > Firewall and made sure that the Cisco VPN were not…
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macOS Sequoia
Is there an announced agent upgrade for macOS Sequoia? I upgraded from Big Sur and then suddenly Bitdefender wouldn't play nice with Time Machine backups, so I contacted Bitdefender support and they said it isn't available for Monterey yet, so I uninstalled it.
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Events are not getting forwarded through TestPushEvent API
I am currently using the free trial of Bitdefender's EDR product and have configured push notifications as per the API documentation. I’ve subscribed to all available event types, and the API responds with a 200 status code and a "true" status. I attempted to send a test event using the TestPushEvent API. While I'm…
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iPhone not syncing in iTunes
My iPhone 16 Pro Max is not syncing in iTunes. Logging into my Apple account shows the iPhone (and my iPad 10) as managed devices, but when in iTunes, under FILE and DEVICES, SYNC is greyed out when either of them are connected. Plugging my phone to my PC does not bring up the usual "do you trust this computer" on my…
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my vpn is not connecting
I can not get my vpn to connect. It has been over 30 minutes
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I stalled internet security on 5 devices and confirmed it was on all the devices.
Why does Bit Central show only two devices protected and not all five? The others say "at risk". Which is correct Bit Central or the software on the device that says it is protected?
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Antispam Resetting To Default - Outlook
I'm using Outlook MS Office 365 Family to check my email and for about the last month, Antispam has reset itself to default after every cold boot of any of the computers in my household. I noticed the issue when I got a spam email with Asian characters, a filter setting I turned on. How do I get it to stop doing this? I've…
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Issues with Exceptions
I have several exceptions added into the online threat prevention and generally these work ok. However I am running into real problems with exceptions not been adhered to when accessed via applications. In this case, I am using JDownloader to download a file from Rosefile.net; files from here come from a number of…
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Is this normal?
Hi there, first time bitdefender user here, When I try to open Bitdefender from the taskbar it doesnt open but when I go into the search bar it opens from there
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Malicious activity
Every power up Bit defender intercepts a malicious activity. How can I remove the source of this issue
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Malware or adware ?
i downloaded this novel from a adobe website : u may type it to check urls cuz your forum is blocking me to paste links here, Plz ve a deep look on all of my conversations , words explain the personality, so lift such restriction of pasting links at least for me. this is the download page link: screenshot of the process :…
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Modem Hit By Vpn + Suspected Virus Attack
Hi ! I Need Your Urgent Help plz respond asap. " a few days ago i was connected to the internet through bitdefender vpn ( double hop ) , i forgot to switch off the vpn before shutting down my pc, when i restarted the pc it stopped my internet connection, i thought that it's happening cuz of the kill switch , i disabled the…
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VPN doesn't connect
My VPN stopped connecting on Windows 11. I uninstalled and reinstalled but that didn't help. When I click the connect button I temporarily have no internet connection. I'm having the same issue with my Pixel. Please see the attachments. thanks, Kadshah
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Premium Security with 10 devices
I bought Bitdefender Premium Security that came with Premium VPN and 10 devices. When i tried to set up my second device I was not able to get Premium VPN on the second device, just total security. Does Premium Security only come with Premium VPN for the first device? Do I have to buy Premium VPN separately for each of the…
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Can't access work VPN sites with "Scan Network Shares" option enabled
So when the "Scan Network Shares" option is enabled in the Antivirus settings I cannot connect to any of my works VPN sites and pinging them doesn't yeild results. I've added cmmon to the antivirus exceptions but this doesn't work. If anyone has a way to keep this setting enabled and still having VPN access please let me…
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Bitdefender behavior during update
Hello, Bitdefender recently carried out a version update. It was uninstalled and reinstalled without any information. I was surprised that the Bitdefender icon in the tray had disappeared. Is this normal behavior? Does that mean that I am not protected for the moment during the update? Why am I not asked to restart in…
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Passcode Did not work for bitdefender forum twice
No 1 screen shot is from my mailbox & the second one is related with the forum. Today i tried to log in to see your response on the forum , as usual the forum site sent me a code for authentication, i put the code but the forum system denied it, i tried again but it did the same. i was using Bitdefender's double hop vpn at…
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Bitdefender VPN stops WIFI connection
Even though my WIFI is ok, connecting with other devices is noproblem, I can not connect with my WIN10 PC using Bitdefender VPN. Ihave to stop this app. Then the PC connects to the WIFI / internet. I should like toknow why.
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Why can’t I connect to NC Lottery Com transact business
I cannot connect to NC lottery to transfer or add funds. The site says it cannot recognize my location. This began after I added your VPN. I have tried turning off the VPN as well as using the split tunneling feature. The result and error message is the same. The message says it cannot recognize my location and will not…
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New Here.... Verifone will not send link or allow me to login?
I have tried to login in to verifone to prevent autorenewal - since will be getting new computer then and will be starting fresh. Also tried to login to verifone to see my account but says not valid, yet it is…. been waiting for link says will send to me email, but never does…….. I feel this is happening on purpose. Also…
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BDAgent and BDAgentApp startup apps both using the same Exe?
Hi, I seem to have 2 instances of "C:\Program Files\Bitdefender\Bitdefender Security App\bdagent.exe" running in my HKCU\..\Run registry key. One is called BDAgent and the other is called BDAgentApp. Is this expected or should I disable/remove one of them? Thanks!
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Why 2active bdagent at startup
I have 2active bdagent at startup. Can I deactivate 1? TIA Charles