my vpn is not connecting
Answers
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I have the same problem.is there a fix i can do
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My VPN will not connect sometimes, Why?
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Has anybody in this forum only starting having VPN issues after updating windows? It was working perfectly fine yesterday, but stopped connecting afterwards.
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Hello,
Based on my findings, there has been a temporary technical issue with the VPN yesterday evening, but this was resolved shortly after it was found and the VPN should work as expected now. Can anyone confirm if that's the case?
Thanks
Premium Security & Bitdefender Endpoint Security Tools user
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I have reported the same issue for at least the past 4 days since I came home from holiday. I was told this was a known issue and would be resolved but it still seems to be ongoing. On iMac and everything else seems to be working, just no connection for VPN.
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Hi @fisherman7071,
Any symptoms you can share, error messages, connection behavior, is it on/off most of the time, does it connect at all or does it stay in the connecting/disconnecting state without actually doing anything? Does it happen with all locations (if you use Premium) and have you tried to switch networks and protocols? Do you have an open case with the Support teams?
Thanks!
Premium Security & Bitdefender Endpoint Security Tools user
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Hi,
Yes there is an error message and it stays in connecting state. I have tried other locations and networks and protocols as per telephone conversations with support and have an open case with support teams. They are saying that it is a known problem and they are working on a resolution which may take some time for investigation. "Since product updates are usually released once a month may take at least one month until a fix is implemented in the product, not including debugging period"
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still having the VPN error code 9 on my phone and my desktop.
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Hello
To try to help you, I suggest you consult the support articles below:
If your problem persists you can contact the Bitdefender support from the page below:
Follow the on-screen instructions and select the desired communication channel (chat, phone or email). For a quick contact, use the chat.
If you opt for email contact, you will need to fill out a form and then receive an email with an incident ticket number related to your request.
Please keep us informed.
Regards,
TaxiMagicien42
WIndows 11 Home 23H2
AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz
Bitdefender Premium Security Plus
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Hi @JayRe,
Here's a list of possible causes:
- No Internet – Make sure your device is connected to the Internet with a fast and stable connection.
- Firewall – Check that your firewall isn’t blocking the VPN. If you’re not sure, look in your router’s manual, contact the manufacturer or your Internet provider.
- Another VPN or Proxy – If you’re running another VPN or Proxy, disable it when trying to connect.
- Public Wi-Fi (like in a hotel, school, or office) – Contact the network administrator to see if they can change the firewall settings and allow the VPN connection.
- Port 443 is blocked – Port 443 UDP must be open for Bitdefender VPN to work. Access your router’s settings by typing its IP address into a web browser (refer to your router’s manual if necessary), find “Port Forwarding” or a similar section, and ensure Port 443 with UDP protocol is allowed. Save settings, then restart router and computer.
And troubleshooting steps you can follow:
If these don't fix the issue and reinstalling the VPN also doesn't help, kindly reach out to Bitdefender Support for specialized assistance.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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well seems I am not the only one having issues on this matter. I really like to get this fixed. Since now I am paying for a service I cannot used. My other Bitedefender programs are working fine, I have used this service for many years. I am disppointed that this seems to be a problem for so long.
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