How to check the correct package installed and registered.

Falcon5

1. I initially trialled Bitdefender Total Security and decided to purchase the Family Pack instead. Having uninstalled Total Security and thought I installed the Family Pack, I entered the License Key. The software still displayed Total Security with 10 devices instead of 15 in the Family Pack. I then uninstalled Total Security and reinstalled a second download of the Family Pack, the activation code failed. The software still displayed Total Security but for 15 devices as in the Family Pack. How do I find out if I have the correct package installed with the correct activation key, and not two separate packages in Bitdefender Central for renewal?
2. How do you telephone/Chat/Email Bitdefender support re issues that do not fit in with their options?

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello @Falcon5,

Based on my findings, you have successfully activated the Family Pack subscription in your Central account.
The Premium Security trial does not renew and there is no charge for this. It may still be visible in your account until its expiration date, but the devices should be assigned to the Family Pack subscription for protection. Bitdefender will still display Total Security in the UI, because Family Pack is based on Total Security. However, if you access your Central account, the "My Subscriptions" tab should display that Family Pack is activated.

Let us know if things are clearer now and if you need additional help with this.

Regards,

Alex

Falcon5

Thank you Gjoksi and Alex for your help and clarification.

Regards,

Falcon5