Bitdefender subscription

swheely

hello, yesterday i renewed my subscription which had 27 days left on the old one, the days left normally are added on but this time that didnt happen so i lost 27 days. why did this happen very dissapointed, thank you Shane

Flexx

https://community.bitdefender.com/en/discussion/101946/subsciption

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

Alexandru_BD

Hello @swheely,

I think this happened because the previous Internet Security subscription that is due to expire in less than a month could protect up to 3 devices, whereas the newly purchased one can protect a single device, based on my findings. As a consequence, during activation you were not given the option to extend the current subscription, which would have merged the validity. Whenever two subscriptions / licenses are not identical in terms of product and / or slots, they can only be activated in parallel. If you check your Central account, there should be two running subscriptions / licenses there, one that will expire in 22 days and the new one valid until October 2025.

I'm unsure if the lost validity can be merged, but you can make an inquiry to the Support teams using the link below:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know of the Support teams could merge the validity in this case. Fingers crossed and thank you for extending your protection with Bitdefender. 🙂👍️

Regards,

Alex