I stalled internet security on 5 devices and confirmed it was on all the devices.

j_oak

Why does Bit Central show only two devices protected and not all five? The others say "at risk". Which is correct Bit Central or the software on the device that says it is protected?

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

Alexandru_BD

Hello @j_oak,

If I understand correctly, 3 out of the 5 devices appear 'at risk' in Central, but the Bitdefender UI shows they are protected? Try to log out and login again using the Switch Account feature in the Bitdefender product and check if they appear as protected in Central afterwards. Here's how to do this:

1. Double-click the Desktop shortcut to open the Bitdefender security solution dashboard.
2. Click the account account icon in the top right corner of the Bitdefender interface.
3. Click the Switch Account button to change the account linked to the computer.
4. Sign in with the e-mail address and the password of your Central account again.

Then access Bitdefender Central and check if the information has been updated there as well.
Let us know if this worked for you.

Regards,

Alex