VPN Split Tunnel Home Network

pkuk
pkuk
in VPN

WINDOWS 10: Setting: Local Network "Allow access to devices on local network." set ON. I can't access my home server folders, printers, etc.

I don't see a way to fix this using split tunneling. Whitelist home IP's?

Thanks for the help.

Tagged:

Answers

  • Scott
    Scott Defender of the month ✭✭✭✭✭
    edited August 3

    Hello @pkuk

    Bitdefender VPN Split-tunneling is only geared towards webpages and apps, and not home network ip addresses, as that is part of your home network connection. You would need to pause the VPN to share folders or use the network printer.

    I do have a ticket into BD support regarding this who agreed with my summary, but have escalated this to the next tier and are going to confirm this with them as well. If there is any follow-up contrary to my post that is a solution or work around, I will update this thread. Otherwise, you'll need to pause the VPN as suggested.

    Kind regards

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • Scott
    Scott Defender of the month ✭✭✭✭✭
    edited August 7

    Hi @pkuk

    I just got a reply from support, some good and hopeful news :)

    Hello,
    I hope this email finds you well.
    Thank you for reaching out and sharing your thoughts on the issue of accessing home network folders and printers while using Bitdefender Premium VPN. Your understanding is indeed on the right track. When the VPN is active, it assigns a different IP address, which can interfere with accessing local network resources.
    However, there's a handy feature in Bitdefender VPN that might help you resolve this issue: the Local Network option. This feature allows you to access devices on your local network even when the VPN is enabled.
    Here’s how you can turn on the Local Network option:

    1. Open the Bitdefender VPN application on your device.
    2. Go to the Settings menu.
    3. Look for the Local Network option and turn it on.

    Enabling this option should allow you to access your home network folders and printers without any issues, even when the VPN is active.

    On your desktop app you will need to scroll down (right side scroll bar) the General Settings window to find the Local network option. I hope it works for you :)

    Cheers

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • pkuk
    pkuk

    Hi Scott,

    Thanks for the follow-up. However, my very first sentence stated "Local Network "Allow access to devices on local network." set ON….

    Tell them it's not working.

    Thanks again.

  • Scott
    Scott Defender of the month ✭✭✭✭✭
    edited August 7
    https://community.bitdefender.com/en/discussion/comment/342043#Comment_342043

    If you want to follow-up with support, I'll let you take if from here. But, I'm thinking since they said the ip option wasn't an option, and your having enabled Allow access, there isn't much more that can be done. I guess you just need to disable the VPN to connect with your home network?

    https://www.bitdefender.com/consumer/support/help/

    Select, How Tos & Troubleshooting→Troubleshooting and go through the prompts until you get to the black Contact Support box. You will have the the options of Chat, Call or Email. Chat is the quickest way to get thing started, phone support is not toll-free.

    Kind regards.

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    Jumping in here with a question, as there's something unclear to me. @pkuk scrolling through the comments I could not find a confirmation that you are able to access those server folders and printers when the VPN is OFF.
    Is that the case?

    Thanks

    Premium Security & Bitdefender Endpoint Security Tools user

  • pkuk
    pkuk

    Yes, with the VPN connected it takes about a minute or two and the folder opens. I'm not sure about the printer as I couldn't wait around at the time. I disconnect the VPN and it's back to normal for both.

    Thanks

  • Alexandru_BD
    Alexandru_BD admin

    I see. Well, in this case I think the investigation should continue with the Support engineers. Because by the looks of it, we're out of ideas here. You can use the link shared by Scott above and choose the chat option, as it will be the fastest way to get in touch with the Support teams.

    Thanks

    Premium Security & Bitdefender Endpoint Security Tools user

  • plotkinms
    plotkinms ✭

    Running Windows 11: Same problem. In the VPN app I turned on "Local Network", then I turned on VPN and attempted to print. Waited over 10 minutes, nothing happened. As soon as I turned off the VPN the print job went through.

    However with the VPN on and "Local Network" on I can run backupd and recover from/to the NAS and access files on another computer (I have access.)

All Time Leaders

Categories

Defenders of the month