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Bitdefender Partner (Non-profit/Edu) unable to fulfill license renewal
I have a Gravityzone business license with non-profit/educational pricing thru a Bitdefender partner in my state (Florida). Over a month ago they quoted a 3 year renewal of our license which expired October. 1st. We paid for the license, and to date, they've been unable to fulfill it. After multiple emails and calls, we…
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SecurePass searches for the string ".co.uk" not the full website name
I've just migrated from BD password manager ro SecurePass. SecurePass searches for the string t ".co.uk" not the full website name, which means that it cannot find the correct login name/password to autofill. Is this a config or set up problem with my installation or a defect of SecurePass. Any advice on a fix or when BD…
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SecurePass looses Auto Fill
I've just migrated from BD password manager to SecurePass. I notice that from time to time SecurePass looses the ability to autofull website logons with the the appropriate login name/password. When I check SecurePass is still set up as the default password manager and the option to allow Google to auto fill is switched…
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I cant open the VPN download file on my windows laptop
I have a bitdefender account and on my dashboard it says I have one device with VPN. I havent paid for the premium VPN. do I get basic VPN with my account. Also I have downloaded the vpn .exe but when I try to run the download its just stalls. any ideas what i can do
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Help Needed - Calls from Hidden Numbers Blocked Even When Call Blocking is Off
Hello Bitdefender Community,I am experiencing a problem with Bitdefender Mobile Security on my Android phone. Although I have turned off the main Call Blocking feature, Bitdefender still blocks calls from hidden numbers. This is causing me to miss important calls from hidden or private numbers, including calls from a…
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Exploit attempt blocked
I'm new to Bitdefender, and turned to it after MS Defender, let "something" onto my system. I have IDS turned on on my router, use Next DNS with a lot of blocking, but still have a few ports forwarded to my local system for serving media. I've lowered my attack surface as much as I can, until my NUC arrives and I can…
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Migrate from SecurePass to Password Manager
I've just migrated from BD password manager to SecurePass, which turns out to have been a mistake. I want to migrate back to Bitdefender Password Manager. The online help says export passwords in .csv format and then in Password Manager select "Bitdefender Wallet" as the app to import from. I do this but every password…
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Remote Access Software Blocking
There are scammers who use remote access software to steal money from people, so it would be nice if there was a feature which blocks all remote access software. Including legitimate ones, like anydesk as that is also commonly used by scammers.
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Best way to exlude such incidents?
Hello! From our RMM / Vulnerability-Scanner there are always this child-process wich are getting flagged by Bitdefender. Whats the best way to exlude such behaviour? Exluding for example: conhost.exe would be stupid and exluding the Command-Line "??\C:\Windows\system32\conhost.exe 0xffffffff -ForceV1" is not working. The…
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Getting "Action cannot be completed" error when entering p/w in FireFox extension. Any ideas?
This began after I had to reboot my iMac after it froze up opening a website in FireFox. I am on release 5.2.6 2 of BD and 143.0.4 of FireFox.
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Windows 10 ESU or 0patch?
Hi everyone, Microsoft will end support for windows 10 on the 15th of October 2025, they're however offering "extended security updates" (ESU). For this you will need to log in with a microsoft account and choose from 3 options, extend security updates for a year with either microsoft points, pay 30 dollar or set up a…
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Alert Mode Issue: Firefox Completely Bypassing Bitdefender Firewall Settings
Hello, I have altert mode switched on so I can have complete control over what applications can and can't access the internet, for security reasons. Unfortunately, however, when activated, profiles will override the user and switch alert mode off (without warning). Although I never use profiles for this reason, a few days…
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Subscription Tracking
As an older retired kind of computer aware, I help lots of the local elderly with their computer issues. Since many of the issues relate to security (they all love bottomless internet ratholes), I "purchase" a BitDefender license that supports multiple devices (10 in this case). I try and document each of the neighbors I…
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How to stop the USB Immunizer popup
Hi: The Immunizer was installed with Bitdefender and the popups are a pain. But I can't get rid of them. Everything in Notifications is turned off. I even wiped Bitdefender off my desktop and installed again. No luck. I don't need or want the Immunizer. Any advice please? Thanks Donald
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Does Bitdefender offer a 2-year subscription for the Premium Security package?
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Bitdefender security keeps uninstalling com.google.android.trichrome library
I keep getting notifications about Bitdefender removing com.google.android.trichrome library during an install scan. This library is supposed to be part of the Android WebView and safe. So why was it removed? According to Play Store the app in question that was installed was Bitdefender itself. So this is very dubious.
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New Windows 11 coming in 10 Days. How to Reactivate Bit Defender on it.
Hi, I have no clue about computer talk. I never took it. I have a New Computer with Windows 11 on it coming by Oct 22-24th 2025. My BitDefender is Good till Dec 1st 2025. I don't know what 2 do to Restart the remainder Days of My Bitdefender on the New Comp. I Don't even know if I can even use this computer after Oct 14th…
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Minds.Park removal
Greetings, My Windows 10 PC has a malware known as a Chrome Extension Minds.Park. I've sent Bitdefender logs over two weeks ago. They lost the first logs, after I uploaded the logs again I got a generic answer to uninstall and reinstall my browser. I did that a month ago and it didn't work. They never shared what the logs…
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SMS Links not scanned - Mobile
I did some testing on my Android mobile phone which has the latest OS and application software updates. Links in Whatsapp, Emails, etc are being scanned, however, links in SMS text messages are not. I confirmed this by watching the 'Scam Alert' page while testing. The 'Links scanned in texts, notifications, etc…..' did not…
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Allowing access to Windows Hello
Hi, I wondered whether anyone has worked out how to allow Windows Hello to access the webcam to allow log in using facial recognition? It looks like BitDefender blocks it and I can’t find how to add it as an exception. Thanks
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Bitdefender Total Security VPN
I'm having a problem getting to a eu website for Kaspersky. I always assumed with a VPN my computer was hidden and I could go on a site ban by the US government because whoever or whatever couldn't detect where on the planet mu PC was because the VPN was on hiding my IP address and region. Does anybody know why I can't get…
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Gigabyte secure boot firmware
Good morning, I have recently ran into various anomalous boot behavior on my Aorus x670 Elite AX Rev 1.2 After patching to the latest firmware, I noticed the following things might have tampered my Windows in ways I want to ask about: as soon as Windows 11 Enterprise (Secure Boot ON) finishes installing, the firmware asks…
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Does Malware analysis in Linux consumes a certain amount of space in /tmp?
Do you know if the Malware analysis in Linux consumes a certain amount of space in /tmp? --> I've found, random, issues related to /tmp storage on a server and it always happens in the time window where the daily scans run (between 17h and 20h approx). Also see empty files in /tmp that are locked by application processes.…
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Hi, can you tell me how to fix the error message in the attached file?
https://us.v-cdn.net/6031943/uploads/HJY5SJ2HHGSZ/errore-vpn.pdf
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Why does bitdefender not detect a browser hyjack?
Hi everyone, For several months I’ve been struggling with a browser hijack that affects all browsers — Chrome, Edge, and Firefox. No matter what I do, it keeps coming back. I’ve tried everything I can within my limited technical skills to remove it, but without success. When it takes over, the search address changes to:…
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Master Recovery Key
I need a new recovery key even though I am copying from a picture, the key is not accepted. The caveat being, I don't know where to go to change it. There is a place suggested on the internet but don't know how to get there.
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How do I interpreters the Notification Warnings List!
I just looked into Bitdefenders Dashboard's Notification Warnings List and was surprised that almost all of my programs on my computer was listed, not all but most of them had this cryptic information, I gives an eample here: The registry path…
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How to disable all notifications
I recently switched from Norton to Bitdefender in hopes of getting a less intrusive experience, but unfortunately i'm still getting these irrelevant pop-ups on my screen. How do I disable this type of notification going forward? I can't have Bitdefender notifications shifting focus away from full screen programs. Since the…
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Retrieving Admin rights.
I made the mistake of using the Admin email to share installation link to another PC. Seems I now have two Admins with same registration emails on two separate PC's (one private, the other public). How do I take back admin rights to just the one private PC please?
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How do I change the schedule for "Quick Scan"
Hello, I have managed to set a schedule for the default "Quick Scan" in the past, but now I can't figure out how to change the schedule to a different time of day. Would you suggest how I might be able to do that? Here are the screenshots I have. The second one is after I hit the "Edit" option in the first screen's "…"…