BD suddenly using 27-33% of battery, instead of the normal 1-2%. How to ID the issue?

Remo_253

One of the phones I have on my account has an issue with BD draining the battery. On the other phone, mine, when I look at Settings/Battery/Battery Usage BD is around 2%, on the problem phone, another family member's, it's at anywhere from 27-33%. This only started fairly recently, within the last 1-2 weeks..

I've already made sure I had the latest version of BD, reviewed all the power settings, cleared the cache, restarted the phone and charged it to 100% as of this morning, 8am.

Initially, after a couple hours, I checked battery usage and it was 2%. By the end of the day, 5pm, the phone was down to less than 20% charge and battery usage showed BD using 27%.

There was very little activity on the phone during the day, nothing new installed, no scans done, nothing that would account for that huge battery drain.

The problem phone is a Moto G Stylus 5G (XT2131-1), Android 12.

My phone, that doesn't have the issue, is a Moto G Power 5G (XT2415-1), Android 14.

Flexx

https://community.bitdefender.com/en/discussion/101692/bd-suddenly-using-27-33-of-battery-instead-of-the-normal-1-2-how-to-id-the-issue

Kindly have a look at the link provided below

https://www.bitdefender.com/consumer/support/answer/84148/?

For more information, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

Remo_253

That's the first thing I found when I started searching. It doesn't apply. Battery Usage graph shows it's BD using over 27% of the battery. It's not screen brightness, other apps, etc., it's BD.

Flexx

https://community.bitdefender.com/en/discussion/comment/344687#Comment_344687

In this case, kindly contact Bitdefender support as stated in the previous comment.

Regards