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I can't make a support ticket
(apologies if this is a duplicate question - I can't see the previous question I thought I posted) I am unable to make a support ticket (through my dashboard). Every time I'm met with a permanent rotating 3 blue dots… (and the verification reCAPTCHA always expires) My issue is very similar to the recent issue reported…
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I cannot open Windows Data Encryption nor Device Performance and Health
If BitDefender Total Security is installed and active, would it stop a user from being able to access their Windows 11 Data Encryption, Device Performance and Health, or Windows Security? I also cannot find the TPM settings in Windows Settings.
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Malware in my fb clicker game links...
I have played this clicker game called Viking Clan by Kano games for years i actually started playing 15 years ago. Now I just got BitDefender this year and I'm seeing warnings when i try to click boost links in game. These guys are sketchy anyways they seem to have every kind of issue with people especially me, you cannot…
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OneClick Optimizer
The Oneclick Optimizer is no longer working How to handle?
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No System Tray icon after last update
Checked online solutions. None of them have worked. Windows 11 Pro.
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hi every one
i want to change my old email id to new email id anyone suggest me how to change
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EPSecurityService stills analyzing a folder
Hi community, Recently we have a problem with one of our servers, after install Bitdefender endpoint security we detected a high using of CPU. We have verified and seems that the process EPSecurityService is analyzing a folder full of files from our local ERP, definitely something that we don't want, because the…
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Remove domain from your blacklist
Hi Bitdefender Support, Kindly remove our domain http://indogal.co.id from your blacklist. Thank you.
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We need information when BitDefender makes system changes in Windowsa to protect us!
I just found a feature in BitDefender that I did not know anything about, it was good, but BitDefender needs to let us know what it is doing in our system to avoid confusion and frustration! I was working with moving files from an old HD to a new one, when BD warned me about a possible threat in one of my files. That os…
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Help With Wave Of New Attacks
Over the past week I've all of a sudden had multiple blocked attacks on one device on my network. I haven't changed anything about it, downloaded anything suspicious, exposed it to anything. All of them seem to be coming from random I.P addresses I can't match to anything on my network. What is causing this and how do I…
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Can someone please explain the functions of SelfProtect.app?
SelfProtect.app is using 1GB, and seems to be part of BitDefender VPN for Mac OS. Is it essential to the operation of the VPN?
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Upgrading from Win10 to Win11 question.
Silly question, but will upgrading to a new OS be seen as a new device? What about a system wipe with a fresh Win11? Will bit defender know its the same computer?
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Renewing a sub, but removing a device?
I have 4 of the 5 devices used. One PC and 3 phones. My renew date in mid August, I have a new phone which I added to the devices, but I don't want it to renew my old phone as a device. Can I remove the old phone from the device list before the renew?
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Help! Installed Bitfender on my laptop today, now I can't watch video on a subscription page
Installed Bitfender on my laptop today, now I can't watch video on a subscription page. I went to the protection section and add an exception with the website URL. But I still can not watch videos. This is for a class and I really need to get access now.
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SecurePass asking for PIN ever few minutes
Over the past few weeks, SecurePass has started asking for the PIN every few minutes. The setting is set for 24 hours, but basically everytime I open a new tab, or even go back to an existing tab, it is asking for my PIN again. Same browser, just moving around between different tabs. I give it the PIN and in a few minutes,…
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How to prevent Secure Pass to fill in my email address
Hi, New to BD en SP but a question about the fact that on a specific website I visit often there's a fill in box where one can enter once email address for enlisting in a newsletter. I do not want that to happen, but on every page on this wbsite this fill in box is present, so SP fills in my email adress which the website…
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When will the SecurePass plugin for Opera be available
Hi, Is a SecurePass plugin for Opera planned ?
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Securepass Plugin flashing and preventing me from accessing webpages on Microsoft Edge
I installed Securepass as a plugin for Microsoft Edge. Now, whenever there is a login page it flashes at the top of the page and I cannot stop it. It prevents me from clicking into the page I am on. I had to uninstall the plugin from Microsoft Edge. Any fixes that could help?
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Stuck in a login loop
I tried opening Password Manager, and it wanted me to enter my general Bitdefender password. Then it wanted me to create a master password even though I already have one that I've been using for a long time. Once I created a new one and confirmed it, it went back to asking me for my main password, and it just keeps asking…
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Combien de licence/ abonnement je peux avoir sur un compte central.
Puis-je utiliser bitedefender central pour mes clients, ou est-il limiter en place? Si oui de combien est la limite? Cordialement
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Übersetzt alle Namen in Deutsch
Wenn ich eine Adresse mit Passwort und Zugangsdaten abspeichern will, gebe ich dem noch einen Titel. Z.B Sunrise dann speichert es das unter Sonnenaufgang ab. Also er speichert alles mit deutscher Übersetzung. Wie kann ich das unter dem richtigen englischen Namen speichern.
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How do I remove an endpoint with out access to the internet or computer
We had an employee recently who dropped their computer. It was damaged so severely that we couldn't start it. We need to remove Bitdefender from her old computer so we can install it on the new one, but we are unsure of how to proceed. I have gone to GravityZone and have chosen to uninstall agent, but from what I have read…
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Upgrade to Ubuntu 24 LTS has gone bad
I have managed to upgrade my GravityZone appliance to Ubuntu 24 LTS without any issue. However the upgrade for my security servers failed. They have upgraded to Ubuntu 24 LTS but always appear out-of-date in the management console. When I check the arrakis.log file I see the SVAs are trying to download files which do not…
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Bitdefender VPN is unable to load pages
I am having trouble loading pages when I'm connected to the VPN, especially with google services such as google search, translate, gmail & youtube. The pages seem to be inactive as it is impossible to click any link, or failed to load at all, where I get the corresponding error message from google (400. This is an error.…
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VPN - Can't run and unable to uninstall, can't find SelfProtect.ktext in /Library/Extension
I don't know why but a few days ago VPN decided to not run. After I try to launch I retrive a strange error with Finder icon: "File not found". I try to uninstall following these steps suggested by the uninstall app: https://www.bitdefender.it/consumer/support/answer/28441/ - run Mac in recovery mode → delete the folder…
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Activeer code
ik zou graag een activeer code van jullie ontvangen voor Bitdefender Ultimate Security Groet douwe de Jong
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Fake account payment??
I've received this e-mail. I believe it's fake. My account isn't due for awhile. Failed payment notice for your Bitdefender Premium Security subscription Message BodyYour payment information may have expired.There was an issue with the PayPal associated to your account.Next steps to complete paymentClick on the link below…
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Improvements to bitdefender anti theft feature
I would like to request some improvements to the bitdefender anti theft feature: 1. Before an action is taken on a device using anti theft, the user's password should be requested to confirm the user's action. This will reduce the chance of a user accidentally wiping their own device or a malicious third party…
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Samsung Smart blocks spam calls, but I don't see Bitdefender blocking?
Do I need to turn off Samsung Smart Phone somehow. I was hoping to see Bitdefender out preforming Samsung. I'm using a Samsung Galaxy S10e, SM-G970F/DS . I get at least two spam calls a day, I can't even answer my phone unless they are known. I see in BD it asks me to add a spam call to a list. Really? I should copy a…
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Hundreds of new false positives
Bitdefender just updated two hours ago and I all of the sudden have hundreds of legit files that were pushed to quarantine and all saying they were infected with Gen:Dump:Generic.Dacic.5943.FF91B469 These are things like adobe and even some windows programs. Is anyone else having this problem? I have to now go and fix…