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Use two activation codes in one bitdefender central account
We purchased two 5 user licenses and recieved two activation code. I entered both codes in the same BD central account but only see 5 licenses available instead of 10. So I tried a different email and BD central account but both activation codes give "already in use" errors. How can I remove one activation code from the…
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setup and using password manager
I am totaly new to a password manager. I have the 6 months trial. Importing from chrome requirs a master password, Chrome doesnt have a password so how do i import the csv file. I have a very long safe master pasword for the manager so now i have to type that in every time i open chrome? Generating a safe password cant be…
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Bitdefender Bug.
I have the subscription of 10 devices of bitdefender premium vpn since 2023.But suddenly from today i have seen a bug that is forcing to not use the vpn even after removing all the devices from the device allocation through the bitdefender central.This is very very bad experience as a customer.Kindly resolve it as soon as…
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Terminal Commands Blocked
I have an issue whereby BitDefender blocks the command every time I enter a command in the terminal on macOS (e.g. mkdir, touch, mv). I am given the option to authorise the command by entering my password; however, I am only given the option to allow this for 5 minutes. I have allowed application access under ransomware…
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Cant Sumbit Support Ticket on Website.
Been trying to submit a support request about insane RAM usage by my bitdefender client recently, but the website freezes on a loading circle everytime I try to send the ticket in. Any help?
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My app lock is only there for central and not the main Bitdefender is not listed app Lock any more
No app lock on Bitdefender only central
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Firewall Password?
There seems to be a number of these, but no open solution as to how to fix the issue. I tried to edit a few firewall rules and was prompted with a password, which I had not ever set. I used a password I thought it may have been, and was met with an "incorrect" password. How can I reset the application password so I can…
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Certificate Issued By "Untrusted Bitdefender CA" Prevents Downloading Emails. Any Help?
When I open outlook I get the message below. I am unable to delete this and resetting my emails accounts has no effect. I can send emails but not receive them. How can I reset this certificate issue. Many thanks in advance for your help.
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Cannot sending email to myself
Hello. I am running Bitdefender on a Windows 10 PC. I use Thunderbird email, currently at version 102.14.0. I commonly send myself an email as a reminder to do some task. Now with Bitdefender running, an email "from me to me" appears in my "Sent" folder, but does not arrive in my Inbox. I've checked my Junk folder and my…
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Number of applications scanned
In looking back at my Activity log for yesterday, I noticed an error with the number of applications scanned on demand, or at least I hope it was an error. At 10.41, it scanned 304 apps, then at 10.50, it was 305, and then at 14.11, it was 304 again. All scans were clear. The correct number should've been 304, and no…
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Scan map drive
Hi I tried to scan a map drive with this comand: FileScan.OnDemand.RunScanTask custom path="Z:\PATH\" Z is my map drive, but it's not working, can someone help me? message said : "Status: finished Log path: C:\Program Files\Bitdefender\Endpoint Security\Logs\system\0-0-aec-0-26\1692021256_1_01_38.xml Scanned items: 0…
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how to protect your API key?
My son got robbed on Steam loosing items worth eur 1.200 and Steam is not doing anything about it. On the contrary they close down our tickets and delete our posts in the community. The robbery was extremely sofisticated and even I would have made the same error as my son did. We are still not quite sure how the robbery…
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Déçue ce qui aurait dû être un choix entre 2 options devient une obligation
Bonjour, il me reste 466 jours d'abonnement et je ne trouve pas normal cette rupture de prestation en cour de contrat. je trouve que le portefeuille me va bien, et je n'apprécie pas d'être sur le fait accompli. en plus cela va nécessiter un abonnement et des données personnelles sur le cloud. Tous ce que j'évite…
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txmlutil.dll is missing
Hello, I am receiving a program can't start message because txmlutil.dll is missing. I tried copying the C:\Program Files\Bitdefender\Bitdefender Security\antispam32 folder to my system directory C:\Windows\System32 but this fix does not work for me. How can I resolve this issues?
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Why does Bitdefender give vague-to-useless messages regarding vulnerabilities?
I have Netgear Armor powered by Bitdefender. The Armor Security Vulnerabilities reports four different vulnerabilities, including "Device lock-out vulnerability," "Device memory corruption vulnerability," "Device memory overload vulnerability," and "Miscellaneous vulnerability." My Synology NAS is on Version: DSM 7.2-64570…
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VPN keeps flick off and on
I have a new iPad 12 pro, I was having trouble not being able to connect with a message “can not connect, you need to be connected to wifi or a network”. Well I was, after about 3 hours searching, I was in settings and saw the VPN switch was flicking off and on. I uninstalled the VPN and every thing worked great. Why was…
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GEN:Variant.Barys.437315 engineJava.dll
Uploaded malware sample removed by @Flexx False Positive detection of Malware in engineJava.dll how file removed from system, but not a bad file, this file is on for several months. after a update of bitdefender, bit defender keeps killing it....
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VPN on PS4
Does anyone know how to use Bitdefender VPN on a PS4, or through a cable providers modem upstream from a PS4?
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PC Game (World of Tanks) can only be startted after running repair mode
Hi, I recently installed Bitdefender Total security on my PC. The game "World of Tanks" however gives me problems since then. Every time I want to play I need to run the repair mode before game starts. There are no notices that Bitdefender blocked anything. I have added the game to the exceptions and I have even…
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Make it possible to firewall block all applications in a folder and its subfolders
I am very frustrated by the design of the firewall. It starts with the "Application access" screen. Does this screen show the applications that sought internet access the most recently? This is not self-explanatory. When you select one application on this screen and click on "view application rules", it just leads to the…
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General Install question.... Looking for a Sticky.
Hello. I'm new to Bitdefender security solutions and am preparing to install Bitdefender Total Security onto my PC. I've read the User Manual and have checked out the relevant articles and videos on program installation at the Bitdefender support website. I'm curious if there is a "sticky" somewhere outlining ALL of the…
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Password for firewall unknown
Hey guys, seeing as I spent 3 hours trying to find a # for Bitdefender I must ask y’all. I had another cyber attack and Bitdefender is failing me again. I need to change my firewall settings so I can even access the password reset file, but all my firewall is set to block and I can’t get any internet access. Idk why it’s a…
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Recent BD version now produces "You are safe" when Windows Media Center extender sessions start
Well, this is a brand new symptom from what must be some very recent changes in BD, running on a Win7 system because it runs Windows Media Center. There are four "extenders" around the house supporting TVs at those locations. WMC extenders actually are Windows "remote desktop" users, so when you start up an extender to…
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Had it installed for 2 days and I'm already uninstalling.
This antivirus is so annoying. Let's go through the issues one by one: I start a scan and I go to play a game. Notifications keep unfocusing my game and ruining my experience. I STOP the scan and close the window. What do I get? MORE NOTIFICATIONS. I don't care that you found some virus, let me enjoy my game for god's…
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Is Bitdefender working properly?
Hi - I just installed Bitdefender Free for Windows today, and I'm not sure that Bitdefender is working correctly. To test Bitdefender, I downloaded and saved the 4 EICAR test files (https://www.eicar.org/download-anti-malware-testfile/) to my PC. None of the virus files brought up an alert from Bitdefender. I expected that…
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Add custom sound to notifications
It would be very useful to be able to add a custom sound for Bitdefender alerts (Like Avast lets you do), notification popups are pretty good at their job don't get me wrong, but in some cases having an alarm that catches the attention of the user would be good, especially if the user can choose a custom sound file.
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SUBSCRIPTION ERROR
I have already a subscription of Bitdefender premium vpn for 10 devices.Even after removing all the devices from the device allocation through the central,i cannot use the subscription on a single device.Showing device limit reached.Bad experience,when i will expect the fix ?
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How to disable Chrome's PW autofill while Bitdefender PW Manger is active
When I click on an empty prompt box to use Bitdefender PWM, both BD PWM and Chrome Autofill PWM pop up. It's frustrating as Chrome often stands in front of BD. I disabled autofill for passwords and turned off Chrome PWM, but the popup persists.
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Can't Access Password Manager Vault
A couple of weeks ago after installing Password Manager, when I clicked on Password Manager on my dashboard and entered my password to unlock the vault, I'd see the vault with all of my passwords. Suddenly now, when I click on Password Manager, it opens up a web browser page that ask for the password to unlock the vault;…
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VPN and web protection (Bitdefender antivirus) running simultaneously on Windows
Hope someone can help. I have a windows based desktop, an older Apple iPad and an Apple SE iPhone. All have Bitdefender and Bitdefender vpn. I need clarification to understand exactly how Bitdefender and Bitdefender VPN operate together. I have a windows based desktop using Bitdefender and Bitdefender VPN. I recently…
