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Problem accessing gravity console with two factor authentication
Good morning, I am having issues accessing the console https://gravityzone.bitdefender.com/. I have always logged in without problems, but now I am no longer able to access. Once I enter the username and password, I reach the two-factor authentication, and it always fails. Could you please guide me on how I can resolve…
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MDM silent install of GravityZone MTD
Hello, I would like to ask if it is possible to silent install GravityZone MTD into mobile devices already present in an MDM. I would like to install Bitdefender without any user commitment, is it possible?
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VPN will not connect.
After installing my subscription of Bitdefender Premium VPN with my own account in Bitdefender Central on a windows 10 desktop over a previously shared subscription of Bitdefender Total Security with VPN , the upgraded VPN interface is unable to connect to the internet. I am getting a message in the IP address box NO…
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Flash sale?
I received an email offering a 5x device license for $50. But in the shopping cart I see no way too identify my existing account. So it appears it will create a new one and I'll lose the remainder of my current subscription. Am I stuck with the auto renewal price or is there some way to take advantage of the sale?
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Bitdefender Free (new version) - suggested improvements
I have recently been using Bitdefender Free (new version) and I have noticed that some malicious applications, not recognized by the antivirus definitions, were blocked by the behavioral analysis but after the block they were not quarantined but left on the desktop. After the definitions were updated, they were recognized…
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Bitdefender Security
Hello, My issue is someone has bypassed the Bitdefender I have installed on my computer, he has access to all that's in my computer, and he has access to my online banking continuously, I have passwords all changed but he keeps on getting in, Bitdefender I do a scan every day, I use SafePay, have believed it to be safe to…
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Web Protection
Thankyou for all the helpful input by so many on this problem. Unfortunately, after implementing the steps to stop Web Protection turning off, this problem continues. I've turned off *Power saving. *Always on display, *Adaptive battery & have *Put unused apps to sleep Also, should "Wi-Fi Power Saving Mode" be off? Should…
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Bitdefender fails to install requiring a re-boot.
I am trying to install a licence on a new laptop. The laptop has all its updates. After pressing Install on the the acceptance splash screen the software tells me that the PC needs a restart. If I press yes, the splash screen reappears and asks the reboot question. Press 'Yes' and the PC reboots. When the PC comes back and…
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Adobe Acrobat Pro DC False Positive detections
The following detections were reported on a self-extracting installation archive, with NO idication WHERE the suspects were quarantined so further inspection can determine if archive is corrupt or not. Also, no further information on the WHY these files were tagged is provided and web lookup for the indicated numbers…
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com.bitdefender.dmg exception
Ok so I've seen the question asking if this is a legitimate exception and i've seend the feedback that the UI shouldnt show this. Im personally glad that it does - I dont believe a tool liek this should hide any exception. My question is... Why is this ok? Would this be a potential place for malware to hide or does…
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How to edit post
Hello, Is there a way I can edit a post? I can do one but not the other. Thank you, DebbieH
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How can I install and run free or paid edition of Bitdefender on my new HP laptop?
I have bought a new HP laptop and I want to protect it with Bitdefender as the default program. How can I deactivate the default Windows Defender, McAfee LiveSafe Trial, etc. so they don't conflict with Bitdefender? System: HP Laptop 17t-cn300, 17.3" Windows 11 Home Intel® Core™ i5-1335U (up to 4.6 GHz, 12 MB L3 cache, 10…
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comment empecher un appareil d'aller sur internet tout en le laissant utilisable
Bonjour, Je ne parviens pas à empecher l'accès depuis et vers internet à mon imprimante tout en la laissant accessible depuis et vers les appareils déclarés au sein du réseau Bitdefender BOX. De facon grossière, le tableau de bord / mes appareils ne me permet que la deconnexion, au qel cas plus personne ne peut acceder, ou…
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BitDefender security
Hello, I have installed Bit Defender premium, not sure if it is Plus, I've had it for a few years, Now which I find is the best of the other ones I have had in the past, Then something happened and it is now rectified, I have inquired about this Is my computer protected? Is my email protected? Because I do not understand…
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How to download Invoice
I want to view my purchase history and load invoices. But when I followed the manual I received, I couldn't find the specified topic. Download & print Invoices in 2Checkout : No email was sent as notified. Download & print Invoices in Bitdefender Central : No topic My payment
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Can't access VPN to connect
I have tried to uninstall & reinstall and I still can not access VPN that is included with my subscription. An ad to upgrade appears and when you close it it just keep re appearing not allowing a connection to VPN. This is new and very annoying pop up. Please fix.
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Information regarding Trojan.GenericKD.71034459
Could you please advise regarding Trojan.GenericKD.71034459: What is the damage produced by virus (not just a it is a trojan.Generic) What is the sign of infection How to remove it manually I remember that other programs (like Norton) provided this information for the user. I wasn't manage to find it in BitDefender so I…
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Auto connect not working?
I just installed Bitdefender VPN on a MAC (OS Ventura). I would like it to automatically start up when my computer comes on. I enabled the setting for auto-connect at device startup, but I still have to press the connect button after startup. Is there another setting somewhere?
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Support cases
Is there an area in BitDefender Central or BitDefender Support where I can view my support cases?
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I wrote to cancel@, when an answer? The worst support ever
I wrote to cancel@, when an answer? No way to manage the subscription from bitcentral. Just give me an answer so I can end this nightmare
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Playing videos from Vimeo (in Whova) in Chrome on Mac - Have to turn off BitDefender Anti-Tracking?
Trying to play videos from Vimeo (invoked within Whova's Web App) in Chrome on Mac - I get the message "Due to the privacy settings of this video, we cannot display this video". Videos play fine in Safari and Firefox. There seems to be an interaction between Vimeo and BitDefender, and when I turn off BitDefender…
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How do I white list a program that is being blocked by Advance Threat Defense?
Bitdefender does not give me the option to add this program as an exception under ATD - the toggle is greyed out.
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defaut vpn sur acer chromeboock 315
bonjour,quand je démarre le vpn plus d'accès a aucun sites internet je tourne avec un acer chromeboock 315 comment remédier au probléme merci je ne suis pas très fort en informatique
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AmuseMEMEnt Arcade
I believe that humor and laughter should always be part of our daily lives. As E.E. Cummings used to say: "The most wasted of all days is one without laughter". No matter where you are, you deserve a good laugh. My proposal for you from this day onwards is to have our own happy place within this Community and share the…
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VPN and SafePay issues.
I have the issue of BitDefender VPN not connecting in SafePay. I have VPN set to start with windows and it's set to connect when SafePay starts. I am using a fresh install of BitDefender for Netgear as of 1/23/2024 and it's still not connecting in SafePay. The build is 27.0.25.115. I was on version 26 when it started. The…
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What happens when a Bitdefender license expires?
Hi, I have a very simple question: what happens when a GravityZone Business Security Premium license expires? Thanks a lot!
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Bitdefender VPN defaults to Turkey
On windows startup on my laptop, VPN defaults to Turkey until I disconnect and reconnects before it changes to UK. Does anyone know how to change this?
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VPN
Hello Installed VPN wanting to watch TV from Austria. Does not connect, Error 1208 Anyone any ideas? Thanks
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Feature Request: Add user configurable option to enable audible alerts
Hi - I have been using BitDefender for a while now, and I think it is excellent. However, there is one huge functional deficiency that I keep running into: I have missed almost every single BitDefender Critical warning notification during a detection because there is no audible alert option. I have only found out that…
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Multiple Bitdefender Accounts
Hey! Silly question: Can I have two separate Bitdefender Accounts created on two different e-mail addresses with different hardware assigned? I know there is nothing to stop me from technical side, however I am wondering is there anything which should stop me from doing that? Like terms of service or anything else? I have…