The Bitdefender Expert Community

I need to turn off Call Blocking in More., Settings but it appears to be missing. I'm running version 7.6.14 of Bitdefender Mobile Security for iOS on my iPhone 13 Pro. Nay jhelp would be most appreciated. If no fix then I will have to remove the app.

I have Bitdefender Total Security for 5 devices with limited VPN. I only use 1 device and do not use VPN. There are links from various websites that offer a 78% discount, redirecting to https://www.bitdefender.com/pages/consumer/en/new/cl-offer-avts/cybernews (but with the parameter irclickid). The page says "As…

I am experiencing a Service Failure notice that indicates a software failure. Bitdefender VPN Service fails to start properly; device restart fails to fix the issue.

Hello! Since my current subscription (Bitdefender Antivirus Plus) includes 1 device, if I upgrade up to 3 devices, will I be able to use it on Android devices or only on PC? Also, if I cancel the automatic renewal, will I continue to receive automatic updates for the products installed on my devices, or will I have to…

How can my ticket be processed faster?

Even though I have set them to open in Safepay – none of the web sites do. Each web site has been added to Safepay and enabled to open in Safepay, as per instructions given on Bitdefender’s web site, but they opening only in browser. No automatic switching to Safepay. I am using: Opera browser, Ver.: 91.0.4516.77…

Hi, I don't know what I have done wrong, Bitdefender keep on scanning. As if someone has scheduled the scanning every hour or so. As a result my phone is draining power fast. Any advice how debug this issue? Thank you.

Hello Bitdefender team, As a the son of a paying customer of your Bitdefender Family Plan, I want to report a concerning behavior I've discovered with Bitdefender VPN. I've noticed that Bitdefender VPN modifies the Windows hosts file with entries pointing to: 44.237.64.185 geoip.pango-paas.co 108.157.173.88…

Greetings BD community , all of a sudden bitdefender plugin in Firefox started popping up a small window asking to update the login . Is this a new feature and if so , how to turn that off ? I hope it's not something I did thank you all

I just received build update 27.0.55.289. I do not see any announcement regarding this update. has anyone else received it and is it actually a new Bitdefender update. Thank you

Can someone please tell me why my VPN has stopped blocking adds and trackers. It seems to have stopped this past week. As the line is all blue and numbers are all 0. I tried to turn it off and then back on this did not change anything. Also did a restart. I have Premium VPN. Thankyou

I habe Bitdefender Total Security for several years. I wanted to extend my subscription. Bought it, got a code. Bitdefender takes it, but then I have to fill in how I want to pay for it. Help Page doesn't work. What can I do to make it work?

I can not remove mcafee from my new HP laptop because the shop put a mcafee abonnee on the laptop untill oktober 2026. Now bitdefender does not work well.

I'm not very sure whats going on, I've had around 400 notifications every 2-5 mins for a repeating threat warning. Specifically for 2 web pages. If this continues im not sure if ill see other, more important, alerts. what can i do to troubleshoot this? I've managed my browser extentions but i still cotinue to get these…

I have just renewed my subscription and thought that Password Manager was included but it shows as a free trial option for 3 months. Is this correct and it isn’t included as advertised? Anyone had this issue.

The recent crack down by the BBC on using BBC sounds overseas has proven a real pain. It seems as if Bitdefender protocols can't cope anymore as it is being detected by the BBC as a VPN. I have been patient, the support crew after weeks said it is a known issue, but still no resolution. I am at the stage of ditching…

Hello, No more access to my outlook since my upgrade to SEQUOIA. Apple support adviced me to delete my VPN. I did it and it works but…I have no more a VPN. Many thanks for your help. DUBERRY

I would like to suggest implementing steganography detection technology in Bitdefender's various products, as it is a new type of threat. Thank you.

Hello what about removing the save label or make it very short (Safe") instead of the long version? I use emails for further actions, so the current labelling prevents me from using this service actively. …. but it is a good idea.

Hi all, I tried submitting a false positive via the form at - https://www.bitdefender.com/consumer/support/answer/29358/ When I click Submit, nothing happens. Can anyone help?

Hello, No problem to install "officially" the Bitdefender VPN app on the Google tv streamer But... when you launch the app and try to sign in, you are not able to fill in your email adress. No access to the email field. I have tried using the Google streamer remote control and the Google home app keyboard function from my…

I am new to Bitdefender and have found working with it challenging. Many of the sites where I am accustomed to going are being blocked by Bitdefender with "no rhyme or reason." Can you please let me know where I can add items to the exception list?

I keep Noticing large numbers coming up on my VPN like this One I've Secured 649 GB less then yesterday? That's definitely not accurate is this a glitch or is there something i should be concerned about ?

I don't want to use my extra downloads to reset or update. Is there a way to do this? thanks

Cloud mining, scam! This site https://***.com/. Don't do business with them, you will have your cryptocurrency data stolen. Even worse, you could lose your entire investment over time. Some friends who tried it can no longer make withdrawals. Be careful. *** EDITED: Screenshot and URL removed by @Gjoksi "Posting malware…

Hello, I need a pdf reader. Which is the best PDF editor that is not very expensive? I found various suggestions like, pdf candy, Foxit PDF, Systweak PDF Editor, I love PDF but am not sure which one I should go for? Can anyone suggest best tool?

Samsung model SM-X210, 128 GB Android version 15, Android Security patch level = May 1, 2025 I am attempting to download/install the BD anti-virus included in my BD Ultiimate Security Plus subscription. I continue to receive a message when attempting the download that my device is not supported. A phone call at 11:45am on…

Hello, i just started using the VPN today on the prospects of it having the C. Hydra Protocol(upon google searching). Was it removed recently? or there might be a bug ocurring here

We have a couple of compromised laptops that we need to keep offline until a full system scan is complete. How can we update the threat definitions for these before running the scan? For Windows we can download the week.exe files but I can't find anything similar for mac. Thanks.

Not Bitdefender's fault. I purchased a subscription on Google Play. Inadvertently, I purchased another subscription from an email or another source offering a deal. I want to request a refund. I have contacted Google Play and am awaiting a response. I will continue using Bitdefender with the other subscription. The support…