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unpacking installation file-processus stuck
Since several days, the process of unpacking installation file is stuck. Nothing happened. It's impossible to go ahead and impossible to crash this processus. Is there any solution. My bitdefender as made no update since several days. Any solution? I had space issue on my PC (c drive) when the process begun. How many space…
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Why is my VPN blocking my Internet.
When I turn on my VPN or it on automatic, my internet is blocked .How do I fix this?
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Please remove our domain from your blacklist asap
Hello, You have categorized our site as malicious. We have already proceeded with all the characteristics and we have no virus Can you please remove it? thank you
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Obvious Malware (to me) that Bitdefender does not detect, what do I do from here?
So I accidentally installed a trojan today because I was exhausted and confused a google ad for the download button of a legitimate product, the stupid part on my part was not stopping to think about why this installer was called "PC Appstore" (I really should've known better, but its too late for common sense to save me).…
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Using Narrator screen reader with Bit Defender
Hi, I'm a long time user or Bitdefender (BD) AV and recently started using Narrator (built in Windows screen reader) to support my access to the program - I have a visual impairment. Narrator can't read any of the links or tabs on the BD UI and common keyboard hits such as Tab and Enter fail to activate or jump between any…
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Wifi calling not automatically starting
Google Pixel 7 Pro, Android 15 (but happened since 12) I've searched to see if this topic has been covered, couldn't see, and apologise if it has. Quite often, wifi calling won't automatically initiate, and I have to turn aeroplane mode on then off (or reboot) to get it started. Not the heaviest user, so don't really…
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Android APK without googleplay
Can you purchase Bit Defender and install onto an android device without using googleplay. I have numerous devices which are going to be pre-setup in a kiosk mode without being assigned or logged into a googleplay account. I wish to manage these and remote update from a centralised system i.e. Bitdefender central, but need…
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MODFLOW 6: USGS
Threat Name: Gen:Variant.Lazy.369254 when unzipped. Please check Notification I received: The file E:\Install\MODFLOW_MODELMUSE\mf6.6.0_win64\bin\mf5to6.exe is infected with Gen:Variant.Lazy.369254 and was moved to quarantine. It is recommended that you run a System Scan to make sure your system is clean. Link to the file:…
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I was offered a 12 month extension of my Bitdefender coverage and was short changed
Although my initial Bitdefender purchase was in March '24, in January '25, I received an offer to extend my initial 12 month coverage an additional 12 months. I purchased the extension only to find that the new coverage would expire in Jan '26; only 10 months of coverage. My order ID was 248344202. Please see that this…
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Suspicious Adobe Files
@Alexandru_BD @Flexx @Scott i received an adobe file in my proton mail, downloaded it , but it could not be accessed via adobe/other softwares due to it's corruption, then the sender company sent me another file, this time idm showed that file with a whatsapp icon: After Downloading it's display was like this: The other…
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Is anyone else having difficulty accessing TIAA.COM while usinf Bitdefender VPN.
Bitdefender VPN seems to be preventing access to a website I use frequently. I am a Mac user and I'm runinng the latest version of Sequoia on a3 year old MacBook Air. Recently I have started having problems getting connected to TIAA.Com. When I enter my credenytials sometimes it connc=ects me to the website, but…
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362 system files password protected on my refurbed laptop - should I be worried?
Hi, I purchased a refurbed laptop via Amazon warehouse (Amazon is the seller). A scan reveals 362 files are password protected - some are mine, but here are a few examples of what I found. Should I be worried? Appreciate any advice. thanks C:\Windows\MFGSTAT.zip=>zeus.log…
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Is there a way to transfer to another subscription? Or I have to cancel to change to new one?
I wish to get total security version of sub from antivirus plus. If there is a way to transfer, that be great but I can cancel and re sub to it if needed. Ty.
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Bitdefender VPN Disconnection Every 3 to 4Mins
Bitdefender VPN Version: 27.2.2.2(b) Issue: Receiving VPN error: The Kill-Switch is currently protecting your privacy. For immediate access to the Internet please disable it Receiving VPN error: The vpn connection has stopped because of an error: 301 (DisconnectedError)…
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Bitdefender_1 and Bitdefender_2 VPN Adaptors Showing at Different Times when I connect to VPN
Bitdefender VPN Premium Bitdefender VPN Version: 27.2.2.2(b) 1) I have noticed when I connect to my VPN, the VPN Adaptor will show the name of Bitdefender_1 or Bitdefender_2 2) They do not show at the same time its either one or the other when I connect to my VPN 3) Is there a reason why it will use Bitdefender_1 and then…
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how do i contact a Bitdefender representative to reset my account.
how do i contact a Bitdefender representative to reset my account.
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App Lock won't allow me to lock Bitdefender App itself with Biometrics
The App Lock looks good, but I cannot use it to protect the Bitdefender App itself (it's not listed to select). Therefore if someone were to snatch the phone when it was unlocked, all they would have to do is fire up Bitdefender, go into App Lock and disable it for all of the Apps. Am I missing something or is there a way…
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Facebook Scams You Need to Know About
In an effort to raise awareness and help protect our community, we are starting a new thread dedicated to reporting Facebook scams. In the digital age, social media platforms like Facebook have become an integral part of our daily lives. However, with convenience and connectivity come various threats, including numerous…
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Why is BD Password Manager to SecurePass upgrade so difficult.
It requests a new Master Password; it won't accept my previous 10-digit one & at 13 letters/numbers it says the Password is ''too short'' & at 14 it says ''not complex enough''. And if your password requirement is so complex how will we commit it to memory? Can I choose not to upgrade & stay with Password Manager which…
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On iOS, Spotify covertly uses location with no option to disable
Hi, I am attaching some screenshots about behaviour that seems, to say, plain wrong, on iOS. Why does Spotify (Legal entity in Luxembourg, Sweden) feel entitled to hijack my phone's location settings? Note: I am a Romanian national, but using Bitdefender inside EU / European Single Market Area (EEA). I mean, there are…
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I forgot my App Pin
I wrote do an my App Pin but its not working. When I click FORGOT PIN it goes back to the Dashboard. I am so upset as others have had this same issue so why hasn't Support fixed it. Thank God that I have a second phone. Suggestion's
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PIN on a droid phone
I have 2 Samsung Galaxy S8+'s. The first phone was my main phone. I had a second S8+ for a backup incase my original phone broke. So my original phone is starting to act flakey so i am switching over to my 2nd phone. switched over the sim card. before I switched over the sim card I uninstalled Bitdefender using the PIN I…
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I downloaded Bitdefender,
I purchased, entered activation code, click on Bitdefender icon on top of browser and get sent to the purchase page over and over again.can I cancel this purchase
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Got these results from malware scan... now what do I do?
Just installed Bitdefender; ran a malware scan with the following errors. What are the next steps I need to take? Thanks for your help.
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Joining from Norton, might go back. Help
Hello. I've been a user of norton for several years, but the amount of rebranding and how they have changed their support has turned me away. I subscribed to bitdefender on the 1st after doing some research and deciding that this is the right product for me. I need to protect a few devices, as well as optionally have…
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Forgot My Pin
I forgot my pin number and i cannot unlock my phone. What should i do to unlock my phone?
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A user with 11 years of experience still found some deficiencies in the latest version of the progra
A user with 11 years of experience still found some deficiencies in the latest version of the program that desperately needed improvement! 1.In BitDefender Home Edition, exclusion items do not have batch exclusion and export functions. After reinstallation, you need to manually re-import the exclusions one by one.…
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Passsword Management for my VPS
I am currently using a DedicatedCore Windows VPS to run multiple applications, and I am sharing my password with my employees. I just want to learn more about Bitdefender Password Manager. Is it ok to use Bitdefender password manager in VPS?
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Secure Pas
Hi! Does secure pass saves the credentials on it's servers to regain their access with required info? i mean as firefox or proton pas's access can be regained even all of the user's devices are lost. plz update. @Alexandru_BD @Flexx @Scott any idea ?
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VPN Premium: Corrupt installer.exe after update
The VPN is unusable after the last update. When connecting, an error message states that the server is unavailable. I tried to uninstall it and got an error that the installer.exe was unavailable. Then I tried to run the installer.exe from the bitdefender/installer folder, and got the error below. How do I uninstall? Can I…