If a device has 2 admin accounts, wouldn't it still register as the same device?

1stN2019

Recently I have made another Admin account on the device I constantly have to sign in on to get to my account.

Mainly I did it to see if it would give me the message, "new device sign-in…"

Which, indeed, it did.

However, it also gave me a 2FA issue, as well. Wouldn't BD show it was the device I normally use, especially since the device and the "email/username" are the same?

This is very confusing to me!!!!

Gjoksi

Hello.

@Alexandru_BD, who works for Bitdefender, can help you with the issue.

Regards.

Alexandru_BD

Hi,

Well, that's a scenario I haven't encountered before. But I suppose it's a cookie-related issue in the sense that there are separate cookies on different accounts. Worth asking the Support teams to have a look, I guess. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

Regards,

Alex