How can I clear the history of blocked threats from Bitdefender Central?

Antoniolv

I think there has to be some way to clear the history of blocked threats in Bitdefender Central to protect the privacy of each user. What do you think and do you know a way to do it?

Scott

Hello, @Antoniolv

I tried going into the right corner, the Bell icon of the Central website, where there are options to clear notifications, and..I can't remember what the second one was, but I choose the clear them, and now it shows no new notifications. But, there are still the threats shown on the main Dashboard and also associated with the device when you choose those.

I texted with Chat, as I couldn't find a way to clear them either, as there is also a 30-day timeline. The Chat representative said they would eventually clear, and when I asked after how long, past 30 days? At that, he said he would escalate that as a feature request, for us to be able to delete that history. Unless @Alexandru_BD knows something other than that.

Kind regards,

Scott

Alexandru_BD

Hello,

There is an option to clear all notifications in Central, exactly where you pointed out @Scott. Indeed, the Dashboard will still display a record of threats detected in the past 7 days and these will eventually clear out by themselves after 30 days. You are right, currently there's no option to clear this information from the Dashboard manually. I have noticed that the ticket you have raised was escalated as a feature request to our development teams and I must thank you for that. 🤜🤛

Regards

Antoniolv

I understand that there is no way to do it :(

I can't understand why Bitdefender doesn't quickly implement an option for this, an antivirus that is supposed to, among other things, protect our privacy when browsing the Internet.

Scott

https://community.bitdefender.com/en/discussion/comment/326348#Comment_326348

It sounds like they at least know our concerns and have escalated the request. We just may have to wait a while to see if it gets accepted and implemented. It may, or may not. They have had a lot on their plates lately.

Scott

@Antoniolv

I just received this reply in my email. As Alexandru mentioned, they are cleared after 30 days. I just appreciated that it was written by a kind and gracious Bitdefender engineer.

Hello, 

We really appreciate you taking the time to share your thoughts with us and would like to assure you that we are working around the clock to improve our products. We will be taking note of your feature request as we constantly improve our products.  

Is worth taking into account in the future and we do value our customer’s opinions when improving our product.  

Your input is valued and we’d appreciate it if you’ll continue to express your opinions. 

Also, kindly note that if the Notifications are older than 30 days, they will get automatically removed. 

Thank you for giving us feedback on your experience with Bitdefender.  

Have a great day! 

CTele

https://community.bitdefender.com/en/discussion/comment/326318#Comment_326318

Hello, is there any update regarding this feature request?

And, could you please confirm, if the events information referring to the blocked threats, like blocked URL's and the device where that happened, which are older than 30 days, will be automatically deleted from Bitdefender Central or not?

Alexandru_BD

Hello,

Based on my findings, there are no foreseeable plans to modify the setup here.

In Bitdefender Central, there is a "Threats" tab in the Dashboard which displays a summary of the cyber-security threats detected on your account in the past 7 days and its purpose is to inform the user of the most recent security events which took place. Clicking on 'View threats' will expand the list with more details for each threat detected. You can then select to view the threats detected in the past 7 days, or in the past 30 days.

Now, you can clear the notifications using the bell icon, or mark them as read for that matter, but the ones displayed in the Dashboard cannot be deleted manually, however they will clear in 30 days, as explained above.

Kindly be advised I have deleted your new post since it displayed the same question posted here. It's good practice to have the topic consolidated within the existing conversation.

Regards,

Alex