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Safepay will not connect anymore
I had safepay set up to automatically start when I went to my bank's site, and it worked for a while. Then, it started giving me error message, such as "the network has changed". Usually, if I closed safepay and tried again, it would work the second time. This morning, I made half-a-dozen attempts, and every time it failed…
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Using Password Manager on both Chrome and Edge at the same time
Can I use Password Manager on both Chrome and Edge at the same time? To date I have been using Chrome where it works great. I have a new laptop and am checking out the use of Password Manager in Edge - hence the overlap between the browsers. It seemd to work OK but when I switch browsers I have to log in using the master…
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Troubleshooting Bitdefender VPN Issues: How to Resolve Common Problems
Hi Everyone, I’m having trouble with my Bitdefender VPN—it keeps disconnecting randomly and shows error 8200 (Broken Tunnel). I’ve tried reinstalling the software and logging in and out multiple times. Flushing the DNS helped for a short time, but the problem came back after a day or two. I can’t find any information about…
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VPN MUST BE TURNED OFF FOR
For some reason, split tunneling does not work for this site [*url removed by @Flexx*]
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How can I remove "File Shredder" from explorer context menu?
Inevitably, one day, I will accidentally shred a file. How can I remove this? I may want to shred a file some day, but I don't wan it right next to scan file, where a slight slip of the mouse shreds a file
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Not particularly pleased with SafePay
I like the idea of SafePay, however, I don't like that I cannot access other files while in safepay. My biggest example is for logging into specific sites that I like the added security of safepay. If I'm in a site like that, I do not want my password stored in password manager, since that makes it one more step of…
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How do I turn off/disable VPN for an extended time?
Many sites do not connect because of the VPN. I disable it, but then it starts again automatically and forces me to start again and again. I want to be able to turn it off for a certain amount of time. Can that be done?
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Latest update to Bitdefender Antivirus for Mac.
Hello. The latest version of Bitdefender Antivirus for Mac is now 10.2.0.9 Does anyone know the changes or is there a change log somewhere?
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Internet Connection Problem
I want to disable or uninstall the Unified Wintun VPN Adaptor. Since it was installed, I have had internet connection problems every time I use my computer. I have to reset the Adaptor before I can connect to the internet. This is so frustrating!
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How does Safepay work?
Looking at the functionality of Safepay at I see that Safepay is integrated with Bitdefender VPN. For VPN service I use ProtonVPN. What I would like to know is what functionality listed in the link above is associated with the Safepay browser and what functionality is associated with the integrated Bitdefender VPN? Does…
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Repeated versions of the same threats via Safari
Bitdefender detects and deletes the threats, is there a way of finding out who sends them?
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Vpn Vs China firewall + privacy
the vpn is working normal on my pc but my country has purchased countrywide firewall from china, so the bitdefender vpn is unable to connect ( used every protocol ) bitdefender vpn was the primary need of buying bitdefender total security. what to do ? bitdefender vpn shows that the user is connected with the vpn service…
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How To Remove Old Orbi Router with Inactive Subscription
A While back I upgraded to a new Orbi router. I have an active Netgear Armor by Bitdfender subscription my my NEW Orbi router. My old Orbi router still shows on my profile with an inactive subscription. I cannot find a way to remove my old Orbi router from my profile. Please help
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Family Plan for Android - Singapore
Hi, I am located in Singapore and heard great things on Bitdefender and I would like to give it a try. Current, I have 6 mobile phones and 3 tablets, all Android based and shared within the family. I have a Google play family account and we shared subscription. I browsed thru the app and couldn't find any plans that will…
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I have product key
how can I activate
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Can't access a web page even if I disconnect VPN
I also did split tunneling. I'm also having trouble with Microsoft Defender blocking me too.
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Inflight entertainment and downloaded movies.
hello. VERY new to bitdefender. When I travel I like to connect to inflight entertainment on the airline wi-fi and their app to catch a movie. Bitdefender does not like me doing this. I had to crawl into the bowels of my setting to turn off a VPN setting (don’t know much about this) which seemed to remedy it but made me…
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How do I block ads with BitDefender?
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Two-factor authentication not possible
Good day I have created a new account so that I can describe my problem here in the expert community and also download a test version so that my newly formatted notebook is protected. I lost my mobile phone and now I no longer have access to the installed 2-factor authentication. Unfortunately, this happened when I…
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I'm trying to install Password Manager on a second iPhone but I'm asked for my password.
How can I install the app on a second phone and establish another account for passwords?
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Android phone, camera takes 10 seconds before video starts recording
After installing BD on my Samsung S8+ , instead of the video recording like it use to when i press the button it takes 10 seconds. when i look at the recorded video that 10 seconds is like I still picture. I also did a factory wipe of my phone prior to installing BD. So to be fare not sure if it was the wipe or the BD.
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Beware of targeted scams - Essential advice for college students this Fall
As the fall semester begins, college students are returning to campuses across the country. With the excitement of a new academic year comes the unfortunate reality that scammers are also gearing up to target students. The Better Business Bureau (BBB) has issued warnings about the rise in scams specifically aimed at…
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Original Issue with Bitdefender VPN: Seeking Resolution
Hi Everyone, I'm experiencing an issue where my Bitdefender VPN disconnects randomly, showing error 8200 (Broken Tunnel). I've reinstalled the software multiple times and logged in and out several times. Flushing the DNS seemed to work temporarily, but the issue resurfaced after a day or two. Unfortunately, I can't find…
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Which Product is right for me?
Hello, We are a small company with seven users (5 Macbooks and 2 PCs). We do not have our own servers and use GoDaddy's email service and Microsoft's cloud services. Which product and set-up is the best for us? Thanks, Alex
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Unable to install Total Security,
I uninstalled Bitdefender Total Security by mistake while reinstalling it I got a message saying "Uninstall Iolo antivirus" which I have not had on my laptop for months, I have searched for remnants of Iolo Antivirus/Iolo System Mechanics in programs and register and deleted what I found but I am still unable to reinstall…
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Question About Password Manager Menu And Access To Passwords
How do I go about editing passwords and other information contained in Password Manager. I am not seeing any Menu dropdown anywhere when I open the Password manager.
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Query About Detected Suspicious Web Page. Any Help?
This is my first posting here and I'm not sure if this is the right spot to do it, so I apologize if it's not. In my warning notifications I keep getting a reference to 'Suspicious web page detected', and that 'the webpage *** has been detected as suspicious. Although the page is not blocked, it is not recommended to…
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One dangerous link found
One dangerous link found. What should I do
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Rules reset after restarting PC
Hello. I have alert mode switched on so I have full control over what applications can connect to the internet. However, every time I turn my PC back on, all the rules have been deleted. Incredibly frustrating, as I should only need to set them once. Is there a solution, or another bug in the programme? Thanks Chris
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How do you get Mobile Security for Android to stop showing 12 days trial left
I have purchased Bitdefender Anti-Virus Plus and have also installed it on my Android phone following the links etc from Bitdefender Central. However, every time I launch it it is showing 12 days of a trial left. How do I get that message removed.