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Installation order and should I enable Secure Boot on upgraded Windows 10 - 11 installation
Good day, I am a BEST (Bitdefender Entpoint Security Tools) user with GravityZone. My installation CD is a Windows 10, but now that I upgraded my PC, it has a TPM (Trusted Platform Module) as well as SecureBoot capabilities. What I do is: Install & boot Win10 Disable updates Install Bitdefender (from a media device,…
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Bitfender VPN connection get stuck after new activation
Hi, I just purchased a new Bitfender VPN Premium licence. After installation and activation on my Mac, any attempt to connect to locations runs into an infinite loop and gets stuck. My internet connection is fine, and I have tried to install/uninstall several times, and restart my Mac. The same issue still occurs. I will…
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Menage exceptions
Hello I am trying to install a software and is nearly impossible. I did create an exception for the installer but the problem is on the process when installing it. The installer create a temp folder in appdata\local that rename it everytime with new name folder. I don't have the time to create a exception. If I try to…
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How to stop a site from displaying a bitdefender favicon icon
Hi I have several sites I've bookmarked and they keep showing a Bitdefender favicon icon and I'd like to stop that from happening. I've removed the Edge browser extenstion completely and turned off encrypted webscan, but nothing seems to work. Could you please provide some instruction on how to stop showing the bitdefender…
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Downloading signature databases
Hi I don't know if I'm writing in the right topic. If not, please move it to the right place. Question. Do Bitdefender developers plan to finally reduce the signature database in terms of weight in MB? Downloading dozens of MB (sometimes even 500MB) each time doesn't make sense, does it? First, it's a lot of data…
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Setting up Password Protector on a Family shared account?
I sent the link invite and shared and loaded Bitdefender on a family members android phone and will also add her computer. She uses a separate Google Fiber account. We set up her android cell phone first. I had to use my Bitdefender login to connect her phone, how do I set up her password manager, so her account passwords…
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False positive or positive?
Hello good day, I have this issue. So I download this game online on here https://github.com/Chokage/Fear-And-Hunger-Android-Application called fear and hunger, which usually is a PC/window game but got ported to android. when I finish downloading it I scan it using virustotal. All of the detection from other…
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How can I uninstall or permanently disable Bitdefender VPN?
Hello, I want to uninstall or permanently disable Bitdefender VPN because I already have my own VPN from other source. So, right now I don't need the Bitdefender VPN. Thanks
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As of late I get the following error message when browsing websites;
As of late I get the following error message when browsing websites; example: https://www.dha.gov.za/ { we could not verify the certificate: reason = wrongHost } I have done the following in Google: reset to default + deactivated extensions + etc. nothing has helped. Is this something to do with Bitdefender?
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Breach IQ - which personal info
Hello I received a breach notice that my email, phone, etc was exposed. Is there a way to see specifically (eg my actual email and phone number) which info is exposed?
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Help on settings to improve speed/browsing
Today I installed Bitdefender Premium for the first time. It started off that sites could not be reached. Even Google reported : Hmmm... can't reach this page It looks like w3.google.com closed the connection (where w3 stands for www) A Google search may take up to some 10 seconds to show results. Usually I do not need to…
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SecurePass Just spins in Microsoft Edge
Hello, I installed the SecurePass extension om Microsoft Edge and pinned it to the task bar and when I click on it an Icon just spins. I got it to work on Chrome and have not yet tried FireFox.
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Sky Go Desktop Application
Hi, is there a solution to allow the SkyGo desktop application to work via BD VPN. I have added the application to the split-tunneling bypass list, however it still fails to connect to the service. If I disable the BD VPN, SkyGo will connect and allow me to watch the avialble TV programs. I have also added sky.com to the…
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Previewing routing policy before VPN server selection
Good day, Some VPN MSPs such as NordVPN have a downloadable OVPN configuration which contains connection details about each particular server. This is useful because, before connecting to a location that is potentially not a good route from my current ISP, I can dismiss them by studying the configuration. In Bitdefender…
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XDR Network Sensor Test
Hello, I'm trying to test out the XDR Network Sensor, are there any test which are available I tried netscan, C2 beckoning but all i get is that edr sensor detected the attacks. On the /opt/bitdefender/var/log/bdxdrd.log path when I access the logs, i don't see any detections or maybe I'm doing something wrong.
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File Shredder: How Long Does It Take?
I'd like to get an idea of how long it would take Bitdefender's File Shredder to shred 1TB of files. Drive/files are on a server running TrueNAS with WD RED drives. Looking for an estimate of how long it would take. I don't want to start running it without knowing about how long the process may take.
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System Scanner/File Scanner
Could you guys add a System Scanner or File Scanner to Bitdefender Mobile Security or Bitdefender on mobile.
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False positive detection with our Android apps
Hello, we try with a post here after submitting your false positive form and sending a couple of emails to virus_submission@bitdefender.com in the past few weeks with no reply, because some of our customers which are also BitDefender customers reported that our apps are detected as "Android.Monitor.Cerberus.J" Perhaps the…
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New Gmail phishing scam exploits Google’s own tools—Here’s how to stay safe
A sophisticated phishing scam is targeting Gmail users worldwide, and it’s particularly dangerous because the emails appear to come directly from Google. This scam bypasses traditional security filters and can trick even vigilant users into handing over sensitive information. What’s Happening? Cybercriminals are sending…
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Introducing Bitdefender GravityZone PHASR – Dynamic Attack Surface Reduction
Cybercriminals increasingly rely on Living off the Land (LOTL) tactics — abusing legitimate tools and trusted applications to blend into enterprise environments. These tactics are now involved in 70% of cyberattacks, making conventional controls ineffective. Bitdefender GravityZone PHASR (Proactive Hardening and Attack…
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unknown file us013am.exe
Does anyone recognise this file? c:\windows\system32\spool\drivers\x64\3\us013AM.exe It appears on my PC as a process (Ctrl+alt+Del) and slowly multiplies in the memory Apparently it is an MIF Agent Application, whatever that means. When I look for it at this address, it's not there, so I can't delete it. CCleaner and…
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Verification Required: Iphone 14
For the last couple of days, whenever I try to install an app I get a Verification Required: Tap Continue and sign in to view billing information. It requests my password. This happens when trying to download Free apps. My last ios update was before this started. Because, I believe this is a virus, I purchased BitDefender…
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I have an idea to support the Arabic language, please, to gain buyers from an Arab country
I want Arabic language support in the program, and I hope my wishes come true, given my confidence in the program's security. I'm really committed to its security and don't want to switch to another product that supports Arabic. 👇 👇 👇 Kaspersky, ESET Smart , Avast all support Arabic. However, I don't want to switch to…
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free version expired!!!!!
Hello all, My free version has been expired , I wouldn't like to uninstall it and install again , what could I do to solve this issue ? in case of uninstalling , should I use from removal tool or I could proceed with normal uninstall from Windows control panel thank you
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Can I have some help comparing the task requirements for my laptop to run Bitdefender Total Security
I don't know how to properly compare my requirements with the requirements of Bitdefender Total Security. Laptop requirements for me 👇 Operating System: Windows 11 Pro 64-bit Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs), ~2.3GHz Memory: 16384MB RAM Available OS Memory: 16114MB RAM Current Mode: 1920…
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Conflict with Filezilla FTP
Hi, when I have VPN connected I cannot upload to my web space using Fiezilla. If I disconnect then I can…!! Any ideas if I can fix this. Thanks.🤔
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Restart on sleep (MacBook Pro M4)
Hi, when sending my MacBook Pro M4 Max (with Sequoia 15.4.1) to sleep, it will restart after some time automatically. Removing BitDefender from the list of background objects will solve this particular issue, but surely is not supposed to be done. Am I the only one with this issue? Is there a solution to wake up my Mac and…
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Why is Bitdefender not updating?
Program prompts me to update. I do, and it just sits there doing nothing… forever. RTG
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Password data breach
On my Bitfender Central Security Dashboard Digital Identity Protection, it indicates that my email has been appeared in a data breach, with no other info what was revealed in the breach. How can I find this info?
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Bitdefender VPN version 2.2.4.152(b) on Android - wrong Polish translation
Hi, I wanted to inform and ask for correction of one word in Polish translation of Bitdefender VPN version 2.2.4.152(b) on Android on tray notification marked word should be internetu not internety It concerns this privacy option called by you in EN language as Internet Kill-Switch