Central Login Looping

wilr

When attempting to log in into my bitdefender Central, the log in goes into an infinite login loop.

Flexx

https://community.bitdefender.com/en/discussion/98364/central-login-looping

1) Make sure you have all extension disabled in your browser.

2) Consider using incognito mode.

3) Try another browser.

4) Open the Run command and execute the following commands one by one:

temp – delete all the files in the folder.

%temp% – delete all the files in the folder.

prefetch – delete all the files in the folder.

5) Reset your web browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

Let us know if issue still persists.

Regards

wilr

Successfully completed all the above items. Nothing changed, still looping at login.

wilr

I left Bitdefender several months due to this issue. Bought a new subscription hoping this would be fixed.

Flexx

https://community.bitdefender.com/en/discussion/comment/333054#Comment_333054

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards

Alexandru_BD

I would recommend the following:

• clear cache/cookies;
• try another browser;
• try another device.

If nothing works, then it's a task for the Support teams indeed.