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Central Login Looping

When attempting to log in into my bitdefender Central, the log in goes into an infinite login loop.

Comments

  • 1) Make sure you have all extension disabled in your browser.

    2) Consider using incognito mode.

    3) Try another browser.

    4) Open the Run command and execute the following commands one by one:

    temp – delete all the files in the folder.

    %temp% – delete all the files in the folder.

    prefetch – delete all the files in the folder.

    5) Reset your web browsers:

    Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

    Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

    Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

    Opera: https://browsersolution.com/reset-opera-browser

    Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

    Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-


    Let us know if issue still persists.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Successfully completed all the above items. Nothing changed, still looping at login.

  • I left Bitdefender several months due to this issue. Bought a new subscription hoping this would be fixed.

  • Flexx
    Flexx mod
    edited August 27

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

    Select, How to's & Troubleshooting Bitdefender productsTroubleshootingI don't knowContact Support→ You will get the option of chatcall or email.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • I would recommend the following:

    • clear cache/cookies;
    • try another browser;
    • try another device.

    If nothing works, then it's a task for the Support teams indeed.

    Premium Security & Bitdefender Endpoint Security Tools user

  • I am also having this problem. I got on with support and they referred me to a more senior analyst. After waiting half a day it seems to have been fixed. Thanks.

  • Petersl
    Petersl Defender of the month ✭✭✭
    edited September 3

    Hi @wilr

    Try setting your browser settings to standard if your settings are set to custom or strict so no cookies are blocked by your browser.