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windows updates
Why does bitdefender say in notifications that there's a critical windows update, but if I go into windows and check for updates, it says I'm up to date?
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Full system scan caused hard crash
Hi there Like the thread title says: I attempted to run a full system scan on my PC on 01/May/2021 using Bitdefender Internet Security. After running for a few minutes the scan "froze" and seemingly caused a hard crash on the system: - The mouse cursor remained visible and mobile, but the Bitdefender interface would not…
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Blacklist a URL
I am getting repeated warnings from Bitdefender Total Security about connections from or to a suspicious URL. The warnings are popping up every 10 minutes or so. The site is reignn.com. I want to just blacklist the URL permanently, but I can't see how to do that?
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VPN and Web Protection
Do I need to use both VPN and Web Protection at the same time? and if so, Why?
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How to download iPhone Bitdefender
I bought BitDefender for my iPhone but it won’t download. I get this message: Oops, it seems there was an error with your request. Please try again later. I bought it because I’m getting Text messages on my IPhone saying my phone isn’t protected, McAfee expired, 150 pictures downloaded from my iCloud. Will bitdefender be…
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Explanation of Subscription Agreement?
3.1, Your Responsibilities: … "All messages You transmit through Bitdefender Solution shall identify You as the sender." What, precisely, does that statement mean? Does Bitdefender have a means from which a user can send messages from within the Bitdefender application? Does it somehow tag emails or messages from other…
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Googleadservices blocked
Every time I tap on a google ad that I choose to look up, my Android phone blocks the site. There is no option to continue. The only way I can stop this is to uninstall bitdefender. That's ridiculous. I can't find anywhere in the app to set a site as safe or whitelist.
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Way to "pause" parental controlled profiles without having to manually remove exceptions?
As the title says, is there a way to "pause" parental controlled profiles without having to manually remove exceptions? For example last night I was fiddling with my child's phone and wanted to see if I could pause some of the sites I have restricted without having to delete the exceptions manually. Can I "pause" the whole…
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VPN Mac OS shuts off every time I stop using computer (MacBook Pro)
(Only 2 Mac categories? Neither relevant.) I work, it's on. I walk away and come back, it's off. Of course, most of the time I never remember to turn it on since this happens many times a day. I don't close the laptop lid either. Mac OS 14.6.1 Bitdefender VPN on my iPad Pro and iPhone don't have this problem.
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How to exclude some apps from Malware scanner?
Hi guys. There are a few hacked apk apps in my phone which are completely safe but Bitdefender raise alarm every scan.. I would like to tell him that that the apps are safe but can fund this essential option. Thank you very much!
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Is it possible to use BD Wireguard protocol with FritzBox?
I am using a FritzBox as my router at home. This router has the ability to embed wireguard VPN settings to always route any web-traffic of my home network via a VPN network. I want to generally route all my home traffic via VPN and not to activate VPN on all devices. In order to get this activated, some wireguard settings…
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2FA key was deleted from app now can't log in
The key for 2FA has been deleted and I am stuck at login screen for Need to remove it so it can be set back up, How can I do that?
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Bitdefender on Honor phones
Hi! I am the developer of the "Driver Card Reader Pro" Android application. Recently, four of our users encountered a false alarm from Bitdefender on their Honor phones. Other antivirus software (Norton, Avast, AVG, Kaspersky, etc.) did not report any issues. Is there someone at Bitdefender who monitors this list?…
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Installer BitDefender sur un appareil supplémentaire - difficulté
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password reset on app
Hello i want to ask you how to reset my password on app on computer. I forgot the password so now i cant change anything in the app. My email is [email removed by admin]. Thanks.
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Can you please help me troubleshoot this problem?
Hello, good morning. I’m experiencing issues with the VPN. When I’m at home, it connects without any problems, but when I'm away and connect to other networks, the VPN doesn’t activate. This happens mostly on the laptops. Please, I need your assistance.
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Bitdefender is closing my connection for Sierra chart
Hello, Bitdefender is (usually after an update) closing my connection for Sierra chart with error "windows error code 10053". I have tried to add Sierra chart to exceptions, but it doesn't work. Can anyone to help to fix that? Thanks you
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Keystroke encryption for web browsers
Could there be keystroke encryption added though driver or extension added to web browsers or the Bitdefender suite to protect a user’s privacy and security when you don’t want use Safepay.
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How can I share my Bitdefender Total Security spare licenses with family members?
Hello Everyone! How can I share my Bitdefender Total Security spare licenses with family members WITHOUT sharing my Bitdefender password with them? I recently purchased the 10 licenses version of Bitdefender Total Security 2024. The plan is to use it for 2 of my devices and share some of the remaining slots with 3 family…
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How to remove URL.Spam.Heur.4?
I am constantly getting Bitdefender popups saying that an infected file is detected, view attack timeline, etc, etc. I have quarantined and deleted all of these files, and I have run a full system scant, yet I still am getting the continuous attacks. Is there a way to more directly target these files and remove them?
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Mac OS15 - Bitdefender Antivirus issue.
I'm using a Mac Mini running OS15 and Bitdefender Antivirus for Mac is asking me to allow full disk access to allow it to run. The screen it shows is different on OS15 and I have granted access, but it is still giving me the same request on this screen - see photo. Any ideas on how to resolve this please??
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Uninstall fails removal from gmail/outlook
as a 40 year well-seasoned software/hardware electronics test engineer - air force one & department of defense experience - your installation fails removal in gmail accounts continuing to populate with "bitdefender safe" and "bitdefender dangerous" folders that have invaded my registry and gmail account even after deleting…
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Yubikey and passkey to sign in Bitdefender central
Hi Can you bring passkey/Yubikey options to 2FA sign-in Bitdefender central?
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Chromebook
Do I need any protection using Chromebook?
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Can I remove Bitdefender and install it on another laptop?
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Detected GT:JS.RogerDldr.1.8520776B in Firefox. Vírus?
Hello, good evening everyone. I had Brave, Firefox and Chrome open when this message appeared. Is this malware? Is it dangerous? BitDefender deleted it. I did a complete computer cleanup, at the end of the cleanup it detected it again and, this time, I deleted it. See the screenshots. 1- I did a complete analysis with…
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Why is it so difficult to activate a subscription
First of all, this site is very difficult to get anything done. You make it so hard to reinstall the software on a new computer. Support is non-existant. Can you not make this easier. I am never using this service again due to your problematic install. You take money without asking and you make it close to impossible for…
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Pop-up notifications
Nothing I've seen here so far addresses how to turn off the annoying pop-up notifications. I have everything turned off yet I still get pop-ups about new devices, blocked suspicious activity, etc. It's frustrating when I'm gaming because the pop-ups cause games to pause until I close the pop-up window. There is nothing…
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Safari pop up from the side of my mac every 5 mins re: A VIRUS ALERT
PLEASE HOW CAN I STOP THIS ON MY NEW APPLE LAPTOP. SOMETHING HAS UPLOADED, DON’T KNOW WHAT, BUT THIS POP UP KEEPS POPPING UP AT THE RIGHT HAND SIDE OF MY MAC EVERY 3 MINUTES OR SO. I’VE TRIED EVERYTHING INCLUDING RESTARTING, NOT USING SAFARI - BUT IT STILL POPS UP. CAN ANYONE ADVICE WHAT I CAN DO?
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Moving endpoints to another company folder
When moving endpoints to another company folder it leaves/creates a duplicate endpoint in the original location then labeling it "Moved to company …" if you were to open it. Is this normal, and what is generally the best practice when moving endpoints to another company file because it was put in the wrong one to begin…