Safepay problem reappearance

PolarisX

Hello. Safepay appears to not connect to the VPN even when it is enabled.

It also does not activate the VPN (with the relevant option enabled).

The problem reappears after the latest updates.

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AlFifi_Defender

Hi @PolarisX ,

Thanks for bringing this up — I’ve noticed a similar issue recently and it definitely seems like something introduced in the latest updates.

A few quick things worth trying while we wait for a fix:

Recheck VPN auto-connect settings: Go to Bitdefender settings > Privacy > VPN and make sure both the “Connect automatically when using Safepay” and “Start Safepay in isolated mode” options are enabled.
Manual VPN launch workaround: Until it’s fixed, I’ve found that launching the VPN manually before opening Safepay ensures that secure traffic is tunneled.
Check for pending app updates: Sometimes Bitdefender components (especially VPN and Safepay) receive background updates separately — it helps to check the Bitdefender Central dashboard or run a full update cycle.

If the issue persists, it may be worth submitting diagnostic logs through the support tool so they can escalate it to the developers.

Let’s hope a patch is on the way soon!

Best regards,AlFifi_Defender 🇸🇦

Together we shield smarter

PolarisX

Thanks for the suggestions.

First, all three Safepay options are enabled.

As for the second part, the fact that VPN is activated before Safepay starts is my main concern regarding the security of my data. (The option to automatically activate VPN when Windows starts up is enabled on my computer — if the same applies to what you are referring to)

I would like to believe that this is an acceptable solution to the issue of data security and that the indication of disconnection from the VPN is virtually incorrect.

Finally, automatic updates for Bitdefender products are enabled. A manual check was performed and pending updates successfully installed, but the problem persists.

The installed versions on my system (if that helps):

Bitdefender Antivirus plus v27.0.55.279 (latest upd: today)

Bitdefender VPN prem v27.2.3.8(b)

Bitdefender Safepay v30.0.28.109 — CEF v139.2.25.1 (latest upd: oct. 23)

In any case, we are waiting for the upgrade that will permanently fix the problem.