Why is it so difficult to check the status of a ticket? It is also incredibly obfuscated how to cancel a subscription and it took until I got slammed with the auto-renewal to figure it out.
I got charged for Bitdefender Total Security when I barely used it previously. I was billed for $250 CAD (roughly) and I don't have that kind of money to be throwing away on something I don't use. I hadn't realized I was on an auto-renewal (There wasn't any option when I purchased the license I had purchased) and now I don't have any money for food.
Can anyone tell me the status of my refund ticket I put in? Or tell me where to go so I can track it myself? My ticket number is ********. I had been trying to figure out where to go to cancel the renewal since I was warned about it, and it wasn't until I got hit for $250 that I finally figured out how and could log into the third-party payment system you guys use for it. I'm extremely upset about it. I won't be resubscribing in the future for the fact that cancellation is such a hassle, as is trying to get a refund. I need that money for other things and Bitdefender is not on that list.
