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Is there any way to view the user name when I scan a machine
Hello, is there any way to view the user name when I scan a machine, i.e., can BitedenfderGravityZone retrieve the user name of the machine?
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I received an email from someone I don't really know
Hi gurus. So, I'm not completely inexperienced with computing and security. My question is around an email I received recently, that had a different return email address from the email address that it was sent from. The sending one is an outlook email address. The return address is a gmail account. The outlook address in…
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Can Bitdefender Android detect malicious code in APK files from external sources?
Hi everyone, Sometimes I download APK files for apps that aren’t available on the Play Store — usually older versions or region-restricted apps. I know there’s always a risk with files from external sources, but I’m wondering about Bitdefender’s capabilities here. If I scan these APKs with the Bitdefender Android app…
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Add Patch Management & Automation to Bitdefender Consumer Plans (Ultimate Family Pack)
📬 Feature Request Text: Hello Bitdefender team, As a new user evaluating the Ultimate Family Extended Pack for home use—after transitioning from Windows Defender—I was surprised to find that patch management and automation are not included in the consumer offerings. Given the critical role of timely updates in maintaining…
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Safepay not allowing access to bank website?
Since upgrading to Windows 11, I've been having issues with logging into one of the banking institutions I use. It works fine using Microsoft Edge, but not in Safepay. Other bank logins work fine.
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Safepay
Like other users I've used safepay for years, but recently I've had trouble connecting to my bank and now I can't connect to any of my saved sites. Looking for answers. I've reinstalled the software, but it still won't connect. I can connect to all sites if I don't use safepay.
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Bitdefender suddenly misidentifying legitimate emails as being spam?
Kind of a strange issue, but Bitdefender has suddenly decided that legitimate emails that I've been receiving for years are now spam and are being flagged with this prefix [spam][Bitdefender detected potentially unsolicited bulk email]. I'm pretty sure that emails originating from Bitdefender.com, VA.gov, and even .mil…
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Email protection not updating change
I have 5 email addresses being protected. I deleted one to add a new address. The deletion was successful on Bitdefender Central. I then go to my Bitdefender Total Security Dashboard, click on Protection, and then Email Protection. The deleted email address is still there, preventing me from adding a new one. Is there…
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Web protection capabilities in android
Does Bitdefender web protection in android, safeguard/inspect and block malicious internet traffic from all apps on device except non supported web browsers?
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Safepay Login to American Express
After entering my credentials for Amex, the login screen reappears … with no error message. Other logins that work are Chase, Citi, Capital One. Wells Fargo has a different problem - see other post:
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Bitdefender corrupting Thunderbird ??
I am using Thunderbird for a long time. Suddenly email become corrupted and it shows only on html mode no text. Could somebody inquire ? Some guys have deconnected Bitdefender and the emails seem to be correct. I have not done that before knowing exactly if Bitdefender is affecting in any way my emails. Has anyone…
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Error message "your email account is already linked to a Digital Identity Protection Subscription"
I have a Bitdefender Ultimate Small Business Security subscription and am trying to monitor my email address under identity protection however I receive the following error message " your email account is already linked to a Digital Identity Protection Subscription" I opened a ticket (1010262120) with technical support on…
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How can I unblock Microsoft Edge from Bitdefender Firewall?
I am unable to use Microsoft Edge as I cannot access the internet and I discovered that it is being blocked by Bitdefender. I am not very computer savvy and would appreciate in easy to understand directions how to do this please. Thanks.
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VPN locations no longer required
how do I remove location on VPN I no longer use or need?
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Why did Bitdefender let AltrusicaService virus run amok on my PC?
This PC started running extremely slow. I looked into the resource monitor and found the "AltrusicaService" was using nearly 100% of the CPU, continually. I did bitdefender scans, quick and system. It didn't detect a problem. I ended up googling solutions, and installed another (FREE TRIAL) app called SpyHunter. I do NOT…
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VPN connected. Is it working or not?
When leaving VPN on if I disconnect from internet and then reconnect the VPN does not seem to work because the data figure showing activity do not change.
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Many dos windows shown
when i put a usb in my pc , many dos windows were shown one after another and became vanished, what that could be?
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How do I completely remove malware from Windows and Outlook?
Hi, In July, I accidentally clicked on a malwarebot email. It infected my Windows system, and although Bitdefender removed some of the threats, it didn’t clean everything. I even ran Bitdefender in Windows Safe Mode. I thought everything was fine until both of my websites were hacked. Today, August 14, I noticed suspicious…
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Strange unknown viruses in Internet but detected By BitDefender
BitDefender block one of my Simulator Cockpit software (spad.next.exe) with a virus called "Generic.Dacic.6232.501FC622" searching in the web with this viruses or its root name "generic.dacic" , the search return none informations about it. did somebody have this type of alert or error ? is it a false alert ? Thierry
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Data breach alert for Electronic Arts
I got a notification today that there is a "Data breach alert for Electronic Arts" but when I click "read more" it sends me to a blog from 2021 breach that happened. So… why am I getting this notification today? (also site doesn't properly load up for some reason)
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Roblox Android Device
I'm racking my brain on how to resolve this. On my son's device I installed parental controls and I even added the exceptions as seen in the attached image. After a reboot if I immediately try to go into Roblox it works but after about 5-10 mins it will not longer work and have the error "Connection Error: Unable to…
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Bitdefender Dashboard
bitdefender how do i stop the dashboard appearing at startup on a mac
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Transition to Bitdefender.
Hi, I’ve been a longtime Norton user and recently made the switch to Bitdefender. The transition has been a little tricky for me, and I have gotten a bit lost along the way. I’d really appreciate some guidance on how to properly uninstall and then reinstall Bitdefender. My computer is a MacBook M1. Thanks in advance for…
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How can I post a question to the forum?
Please answer the above question. I see answers when I do a search, but no provision to post. Thanks for any help offered. Brian
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Outlook 2021 Bitdefender converting html emails to plain text
Been using another AV package for years and just removed and installed Bitdefender trail. Issue I have is it randomly changes some html emails to plain text and makes them virtually unreadable. I've had a scan through and the only option seems to be to disable to Outlook Ad-in. Tried Bitdefender web chat and seems the…
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FAKE BITDEFENDER
Has anyone encountered a fake Bitdefender wanting to install ULTRAVIEWER
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Anyone else get a renewal bill that's doubled since last year?
I use the Mac bitdefender product for up to 3 devices. Last year, I paid about AUD$38 for the annual sub. This year, I've just been sent a renewal notice, the bill is AUD$79.99. I've been migrated to "multiplatform". I don't have any PCs so being "multiplatform" is of absolutely no use to me. So I emailed bitdefender a…
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2 Items Scanned, 1 Item Listed
Scanned a .png file on my desktop, but the out put indicated 2 items were scanned. How possible? Log attached.
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Suspicious IDM
i performed a clean reinstall , then entered my credentials for some browser , it auto reinstalled the extensions in that browser, idm was one of that, so it auto opened the idm's ( internet download manager ) website, but then a strange thing happened, idm.exe was auto downloaded in my computer, fortunately the download…
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My web protection turns off
Hi my website protection keeps turning off, I have excluded it from optimisation. Samsung galaxy 24. I hit on as soon as I get out and come back in its off