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VPN daily usage
Several times after I've turned on VPN with my daily allowance of 200 mb I have exited after using a portion of that memory. I then turn off VPN when I exit but when I turn it back on the balance I had at exit has disappeared. This morning I had a balance of 150 mb left on VPN when I exited from Facebook. When I turned VPN…
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How to get rid of Zeus 2020
My computer got infected with Zeus2020 which opens windows every 5 minutes on my PC requesting to install McAfee… I decide to purchase BitDefender yesterday. After an 8 hour scan last night, the program told me this morning that my PC was clean and there was no problem My question: did anyone had to deal with these…
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Misleading Renewal Offer
This is probably not a "new" topic, but I couldn't find an existing topic that covers this. I received an email titled "Renew Now and Secure Your Exclusive Early-Renewal Discount". I had 30 days left on my existing subscription. Unfortunately, when I clicked the "Buy Now" button and followed all of the instructions, the…
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Why does my SafePay keep minimizing on me every minute??
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Android 12 Moto g22 Web Protection (not)
Web Protection will not stay on. I turn it on in the app but if I move away from the app and then back again it has turned itself off. This seems to be a (very) ongoing issue as there are many posts on the subject of inactive web protection. I have tried the fixes I've found suggested, the app has unrestricted battery…
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Alert: Sophisticated new phishing scam targets small business owners on Facebook
⚠️ A sophisticated phishing scam is targeting Facebook Business accounts, disguising itself as an urgent warning from Meta regarding branding and advertising policy violations. How the scam operates Victims receive convincing emails appearing to originate from Meta, with alarming subject lines like: “Your page’s visual…
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Help me query on VPN errors - Identify reasons?
Hi, I’m Namrata Hinduja from Geneva. I'm facing recurring VPN errors where my IP gets blocked by the target server. How can I troubleshoot this? I’d like to understand if the issue stems from server-side rules, VPN provider policies, or misconfigurations on my end—and what technical steps I can take to prevent future…
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Temporarily disable app lock
Hi. Sometimeswhen I'm out and about having to fill in websites with data stored in samsung notes, i have to tab back and forth between the notes and browser apps. When doing so, each time i tab the bitdefender app lock requires me to unlock the app with a finger print. Whilst this is not unduly onerous, it does slow things…
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is cheat engine still safe to use?
ive been using cheat engine since 2014. and i decided to return back in using cheat engine on the year of 2025 around april. iirc, the bitdefender didnt flag cheat engine installer as a virus but i know that windows defender will always mark that program as offercore which means the installer bundled with unwanted program.…
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Question on Activation Process
I have Installed the bit defender, I need t activate it, I have the Licence key, but it keeps taking me to card payment option.
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Safe Search: Flag Upside Down
I noticed that the safe search with the new version has been fixed or it is the new version of Chrome that has fixed it, I do not know exactly, however I noticed that the green flag icon is upside down... it should be straightened... 😅 In the main result it is upside down, while in the secondary ones it is straight: Fix…
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Not sure if I have PM or SP included in my Total Security subscription
Hello, I have a Total Security subscription which your website describes as including .. Fully featured password manager to keep your credentials safe .. but in my Windows BD client I only have an option under Privacy to install SecurePass and Try free for 3 months. Do I have your Password Manager product included in my…
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How can I download the software already paid for
I have a problem with my google account and would like to know if I can download directly. Regards Veritas
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Activation Code Missing
Hi - I have had emails confirming my purchase and confirming my email - but I cannot see an activation code that I need to confirm purchase. Any help please
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BufferBloat TEST
Hello, there is an issue with the bufferbloat test. Chrome is the main browser for my system. Brave Browser is not. I think BitDefender causes latency for Chrome… Windows 11.
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(BD total security)How to restore items from Quarantined beside View settings(can't toggle any)
Ver: Bitdefender Total Security Question: How to restore app items from Quarantined area beside the View settings(can't toggle all the option settings) Look the snapshot of pics, the Restore button is grey, dis-active How to do next? or Allow the app items can run as exceptions not captured by Bitdefender scan again.
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VPN connects, but not working
Bitdefender VPN connects but does not open any sites. It was not like this before. I was able to find a fast connection with a few tries. I tried everything that was written on the internet but nothing changed. I am starting to think I am being scammed.
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Children with own accounts / multiple PC's
I think I already know the answer to this, but I want clarification. I have two PC's each having an account for each of my children. In parental controls; my only option is to assign one child's profile to a single device? I cannot assign each profile to a different account on each PC?
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Stop adding "Bitdender: Safe" labels to emails
How can I stop the app from putting "Bitdender: Safe" labels on emails. For me they are a nuisance. Thanks, Jack
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Email protection
why bitdefender highlights legitimate emails from google as dangerous ? do u suspect something wrong in this :
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Regarding remote erase function for Android
I just joined and searched before asking this question (i promise): Central is showing ant theft is correctly setup, with all permissions granted on mobile… Will remote erase work WITHOUT location function being active On Android phone? (Assuming device was not in flight mode and provider 4g turned on).
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A quoi bon payer un logiciel pour me protéger s'il ne fonctionne pas
Je suis maintenant sous Windows 11 et j'ai toujours mes applications qui ne fonctionnent pas lorsque le VPN est activé. De plus à quoi bon faire une installation en français si les messages reçus sont en anglais
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How do I get Bitdefender's Safepay to automatically load passwords.
I installed Bitdefender's Secure Pass (trial version) only to be told that it does not work SafePay. Any help would be greatly appreciated
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Bitdefender scan freezes computer
Hi, I’m having an issue with multiple BSOD episodes over the last two weeks. My computer is finally giving up the ghost and I’m now getting ntfs.sys messages from the SSD HD due to the number of fatal hard boot shutdowns. It has recently happened, I initially discovered the issue when a full bitdefender system scan causes…
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Where can I locate a code to activate a family members BD on her MAC Air?
I recently shared BD w/ my spouse and its asking her for a code to proceed. Where can she find this code?
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Can I designate a USA Server location (city) when I choose a location? Instead of just US?
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email about my Bitdefender total security.
I keep getting emails about my Bitdefender total security expiring in June 2025. When my subscription ends May of 2026. My question is the email spam?
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Scam Copilot
I have total security but I don't see Scam Copilot anywhere…
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Caught in loop SecurePass making me login to Bitdefender to use SecurePass
Too often I need to re-login to Bitdefender, so not use my masterpassword which would be fine, but login to my Bitdefender account. Which I cannot easily because I don't know that password by heart. Normally I fix that by looking it up at another device, which already highly annoying, but just now both were requesting this…
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Sign in
When I use my Mac 2 laptop why am I constantly asked to sign in to bid fender? .