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Bitdefender crash
Every time I try to install Bitdefender free, it automatically crashes without any errors.
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I want To Get A Refund
Bitdefender charged me yesterday for a Total Security Renewal which I am not aware of. I don't want to renew my total security because I am choosing other options. I want Bitdefender to refund the amount that they charged me that I am not aware of.
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how can i open specific ports?
I'm a touch frustrated, so apologies if i sound abrupt. Part of the primary functionality of a firewall is to enable allowing access to the local machine via specific ports, e.g. SNMP, WMI, etc. I cannot for the life of me figure out how to do this in Bitdefender Total Security. I also cannot get the settings right so the…
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comment changer le numero de ma carte de crdit
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Trouble implementing autopilot recommendations
Hi, I have Bitdefender Total Security. This issues has been going on for a while, I get the message to install that security intelligence update, but it gets stuck at the point shown in the image. It used to not even get there, but I have run windows update troubleshooter and now it seems to have gone a little further.…
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Free upgrade to Bitdefender Premium Security
Hello, I am a Bitdefender Total Security user. Before upgrading to Premium Security, I checked my renewal date, which is August 8th, 2024. The free upgrade to Premium Security offers coverage for 10 devices for one year, so I proceeded with the upgrade. However, I expected the new renewal date to be August 8th, 2025, but…
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Smishing in iOS Devices
Need to improve in the mobile app itself. I still receive many smishing messages on my phone nowadays. 3-4 days of messages daily here in Canada.
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Windows Defender detects "PUABundler/win32/candyopen". Bitdefender does not. Why?
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Full system custom Scan found this
So I recently bought bitdefender total, after doing a custom scan that targeted all the drives on my laptop. Bitdefender detected this "Generic.Application.HackTool.KMS.A.DD98CF7E", the file was located in "C:\Windows\Setup\SCRIPTS\HWID_Activation_AIO.cmd". After the scan was completed I clicked on "take appropriate…
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Scan gets stuck
I recently purchased a bitdefender subscription. When I run the scan it gets stuck after scanning 38 apps out of 90 apps. Will it finish or there is a problem or bug with my version of bitdefender. Please help
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Bitdefender Total Security - how do I disable Email Protection
I enabled protection for a few Gmail accounts and need to disable it for one of them. Nothing in the FAQ (https://www.bitdefender.com/consumer/support/answer/91168/). I can't find and easy "disable" or remove function. Do I need to disable access from the Gmail side possibly? Seems a bit unintuitive.
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RE: Problems with Tabtouch and VPN?
G'day Bitdefender team! I use the betting site TABtouch for betting on the horses here in Western Australia (this betting site is exclusive to Western Australia) and since the new design/upgrade for the VPN I seem to have problems with the TABtouch site when the VPN is on. The VPN location I use is a Australia, however I…
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How to change Password in Bit Defender Central
Hello, i need to change password in in Bit Defender Central Account. I am using IoS, Android and a Laptop. Tell me at least on of these solutions. Thank you very much.
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Password Manager stuck on Enter PIN screen
I have an iPhone 12 mini with iOS 17.5.1. I rarely use Password Manager on my phone, but now when I've entered my 4-digit PIN I just get the wheel of spokes that spins. How can I stop it and fix whatever's wrong? Thanks! Jay
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Bitdefender Not Functioning Properly on MacBook
Hello! I am currently experiencing an issue with Bitdefender on my MacBook. The application seems to be malfunctioning, and I am unable to perform scans or update the virus definitions. I have tried restarting my MacBook and reinstalling the application, but the problem persists. Could someone please provide guidance on…
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I've used www.utorrent site for years and since loading Bitdefender I no longer have access to it. H
Help
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Why can I not get a secured website to load in either MS Edge or Google Chrome?
When I go to and select sign in, I am taken to a different web page that never loads. It works on my cell phone browser but not on my windows pc. Is this because of Bitdefender setting?
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Bitdefender VPN is uninstalling at boot time
Within the past couple of weeks, twice my installation of BitDefender VPN has been uninstalled by something. I have had to reinstall it twice. I can't boot my computer without Bitdefender VPN disappearing with the exception of the desktop icon which is now a generic Windows shortcut icon with no properties. How can I fix…
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Why is bitdefender being stupid?
It's been giving me pop up notifications at the bottom right of my screen about some unwanted app being detected then being moved, but when i go to either restore the app or delete it nothing happens. This isnt really the issue, but the issue is that it doesnt stop until a random point through the day. Anyone exprence this…
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This website with rare behavior is not detected by Virustotal
Hi, what happens? [*url removed by @Flexx*] When I visited the website my RAM reached 100% in a matter of a few seconds and no antivirus engine sees this website as malicious. An interesting fact is that this attitude occurs only sometimes, as if this malicious behavior is trying to hide itself without attracting attention.
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Essential Tips for Securing Your Mobile Device
In today's digital landscape, ensuring the security of your mobile device is crucial. Here are some key practices to keep your information safe: Update Regularly: Keep your device's operating system and apps up to date to protect against vulnerabilities. Use Strong Authentication: Set strong, unique passwords and enable…
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Is there a way to pull metadata on the devices that were linked to my services, e.g., VPN, Password?
Is there a way to access metadata including date, time, location, devices, IMEI or BSSID? How can I access the data myself? Or, do I need to submit an Ic3, identity theft, fraud claim and/or police report in order to get a subpoena? I experienced an account takeover and SIM swap by an intimate partner that did access my…
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Installation of Bitdefender on another computer
Hello the Community Can I ask you 2 questions ? My subscription (Bitdefender antivirus plus) I have just renewed today allows me to protect a second computer. I followed all the explanations I could find but my 2e computer seems not to be protected : It is was I can read in my account. 2. I read somewhere that the 2e…
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What BitDefender setting is stopping my laptop battery from charging?
Background: I recently switched to BitDefender from Kaspersky. I have an Asus laptop that uses the Asus Battery Health Charging app to manage its Relative State Of Charge (so, I can stop charging at 60%, 80%, or 100%, based on my current need). The Asus app worked as intended while using Kaspersky. Problem: After…
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Bitdefender makes lots of Error Events and delay at Windows starting
After installing Bitdefender, I have lots of Windows Error Events in 'Event Viewer'. When I login, there is delay of background services start. I bought a new computer. CPU: Ryzen 7800X3D GPU: Sapphire Radeon RX 7900 GRE PURE D6 16GB M/B: GIGABYTE B650 AORUS ELITE AX ICE RAM: Team Group DDR5 PC5-38400 CL40 Elite 16GB 4800…
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Free Upgrade
I had an email to unlock my free upgrade. Although it is free it is asking me for my credit card details so I am thinking it is spam even though it looks very genuine.
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Turn off login attempt codes
I continuously have issues when trying to log in to bitdefender sites. I use multiple computers. I always have to wait for an e-mail sending a code to log in. I don't mind these security measures and I want to turn off this 2fa. Is this possible? How can I do this?
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My website has been blacklisted
Hi, my website has been blacklisted and I already submit to support months a go but still no changes. please reanalyze my website [*url removed by @Flexx*] and remove thank you..
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Bitdefender false positives rendering my work impossible
I am working with PHP files directly on FTP. Bitdefender detects a lot of PHP files as virus. However these files are written by me, short files, part of a framework, but mostly contain words and function regarding login, password reset, etc. I use Notepad++ to download and edit these files. When Bitdefender detects a…
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Clarification on Bitdefender's Policies Regarding Pirated Software Detection and Reporting
Dear Bitdefender Support Team, I hope this message finds you well. I have a question regarding Bitdefender’s policies on detecting and reporting for exmaple "pirated software" and "pirated games". If Bitdefender detects such software on my system, will it report this to any authorities or third parties? Or do third parties…