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Tried the DemoZone? Share your impressions & questions here!
Have you explored the new Bitdefender DemoZone yet? This space is for you to: Share your experience with the interactive product tours Ask questions about GravityZone features shown in the demos Suggest improvements or other topics you'd like to see covered We’d love to hear how the tours helped you better understand…
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Feature request for FIDO2 support
It would be great if MFA for Bitdefender Central supported FIDO2 Secure Pass Master password should be complex and possibly difficult to remember! Why not offer second option to unlock vault using FIDO2.
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Why am I unable to open Costco.com in safepay
I have not had an issue with any website other than Costco.com with safepay. I make purchases on Costco.com on a regular basis so it is important to be able to use safepay with that site.
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What does a checkmark mean when adding exceptions?
On this screen: What does the on switch for the antivirus mean? Is that a yes, antivirus will be active for this folder and all of its subfolders? Or yes antivirus protection will be excluded from this folder and all of its subfolders? What do the checkmarks mean? Does a checked On-access scan mean that yes, antivirus will…
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I keep getting a BF popup msg (x is an unsafe wi-fi. Use bf vpn)?
I recently changed internet providers (Spectrum to Frontier). And now I keep getting this BF popup msg (x is an unsafe wi-fi. Use bf vpn)? You have tons of customers asking this same question none of you experts can give a valid answer other than "use VPN". Cant you give an answer that wont cost me more money? Or do you…
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How to sign in and activate my New Bitdefender Account?
Dear all, Hello everybody, I'm new to Bitdefender and this support forum, and appreciate the opportunity to join you all on it. I downloaded and installed a free version of Bitdefender on my Acer laptop on windows 10, yesterday, and received the email notification to activate my account on the same day. However, since then…
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Web protection - unable to connect
Has anyone experienced this error when trying to activate Web protection on iPhone?
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Is SafePay compatible with other VPNs?
I have NordVPN running. When I open SafePay, the connection icon only shows the WiFi network I am connected to and stops indicating the VPN. I saw a discussion from over a year ago that SafePay can sometimes disconnect non-Bitdefender VPNs, so I am nervous that my secure connection is being interrupted. Connecting the free…
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What is strongdns.bitdefender.net ?
What is strongdns.bitdefender.net ?
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AUTO-RENEW is now set at 59.99 higher price... discount has been disppeared without notice
[and I'm forced to ask on here because the email support is bad… 4 attempts to send the complaint… including the Catpcha routine, and it just hangs.] Hi Bitdefender Support, I am feeling concerned about this auto renewal of 25.03.2025. Previously, I was getting a significant discount on Total Security Individual, around…
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Error displaying in Bitdefender Central
I have had Bitdefender for a long time and this year I switched to the family one to protect more devices. I have installed the program and did all the updates and yet my Bitdefender Central says the following: This device isn't protected. Install Bitdefender security on this device to keep it safe. It's already included…
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Safepay Cloudflare captcha loop
Hello, I have just run into a brick wall trying to use Safepay on a site protected by Cloudflare. I end up in what looks like an infinite loop on a captcha. The message is : ***<protected site name>Verify you are human by completing the action below : *** With the usual tick box underneath. If I tick it, then after a few…
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How to configure scan extensions/excepted extensions locked by bitdefender
i do not see any option to configure these settings in bit defender total security, if there are not such settings then this thing should be removed from the list above or the concerned settings should be provided to the users.
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How do I specifically correct my Vulnerability?
I have windows 11 home but added the group policy editor. The vulnerability reads, "Your device allows any user to change the settings for the security zones. This could lead to execution of dangerous code types from the Internet and websites listed in the Restricted Sites zone in the browser. We recommend you prevent…
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how do I remove email protection
Since updating to BD total security I have had problems with links in emails, amazon and other webistes. How do I fix this. I am regretting getting BD there is no one help.
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Is it possible to disable Bitdefender Anti-Theft?
I dont feel safe knowing that at any time if someone gets into my account they can track me, wipe my device etc. I have a huge PC and noone will steal it since they wont even be able to lift it and i just feel like Anti-Theft is a bomb waiting to explode. Please answer my question and dont talk about how safe/unsafe this…
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Why does "Exclusions" do nothing and why are customers not being answered?
I've gotten fed up yet again. I came back to using BitDefender after the last time I had this exact problem, and nothing seems to have changed. Not only does setting files and folders within the "Exclusions" list not do a thing, neither does turning off protection so I can try to at least, RE-install the program that was…
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How long does full system scan take?
Hello, I'm using a Mac, 3.4 GHz Quad-Core Intel Core i5, OS Ventura 13.7.4. As it was running a bit slow I decided to do a full system scan, So far this has been running for over 90 hours, has scanned 21 million files and only seems to be about half-way through. Is this normal? Regards.
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Unable to connect after upgraded to Bitdefender VPN 5.2.4.1
Hi my Bitdefender VPN was running fine (5.2.3) before. I haven't been able to connect to the VPN ever since i upgraded to 5.2.4.1. I have been getting error code 99 and I checked everything, including disabling my firewall and it still doesn't work. I have another machine with me in the same network, running 5.2.3.16, and…
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How to prewent children to reinstall Windows to dezinstall parental control?
Hello my colleagues child is uninstalling the parental control by reinstalling the Windows. Can the Parental control block this?
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Not getting windows defender broad updates after reinstall
I reinstalled BitDefender on the 21st and I have not received any Microsoft Defender Antivirus Current Channel Broad updates since then. Is there anything in the BitDefender I clicked or turned on that would cause this? The Channel Broad updates aren't a real worry (since I'm not using Windows Defender), but what if normal…
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Safepay Banking Cloudflare Error 600010
For one bank website, I am not able to sign in because Cloudflare doesn't recognize me as human and gives Error code 600010. On that website for both of my PCs (Win 10 and 11), Cloudflare lets me pass on that website with Chrome, Edge, and Firefox. I also get Cloudflare approval in several other bill-paying websites using…
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Recent Bitdefender update has made VPN stop working.
After a recent VPN update, my VPN stopped connecting creating some internet connection problems. The internet works fine before connecting to the VPN, however, when I run the VPN it doesn't connect and then stops the internet from working. I have run through all the troubleshooting suggestions by Bitdefender and still no…
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VPN Not Connection Error 9 iPhone
Has been working for a while and now won't connect. Tried uninstall and the other troubleshooting steps to no avail.
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Account deactivating
Hello, I purchased an original account about 107 days ago. (3 Total Security users) A problem has occurred since a few days ago. Every day the account gives a message that the account has been deactivated, even though there are 258 days left in the account period. Both on the computer and on the phone. Please help.
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Some of these settings are hidden or managed by your organization?
After installing Bitdefender antivirus, I ran a vulnerability scan and it came back with 4 issues. Quick summaries; - Browser Security: allows users to modify security zone settings, SECURITY_ZONES_MAP_EDIT. Recommend enable policy so the site management settings for security zones are disabled. - Browser Security:…
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Questions about acitvation codes?
Hello, Can someone tell me how many activation codes can I activate on Bitdefender Central Account, and also how many activation codes of the same product can I activate. Example: I have 31 activation codes for the Bitdefender Mobile Security, can I activate them on one Central Account or do I have to create 10 accounts…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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Additional auto-connect features for VPN
I find the auto-connect feature on the VPN to be quite disappointing. There's only the option for auto-connecting when you connect to a public or unsecured Wi-Fi network. I miss the auto-connect features that were available on NordVPN, such as: 1.) Automatically connecting to a VPN upon connecting to ANY Wi-Fi network 2.)…
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Split tunneling apps for macOS and iOS on VPN
I like that there's an option for split tunneling for websites on Apple devices, but I'm disappointed that there's no way to do it for applications like you can on Windows or Android. Some apps act goofy on a VPN and it's pretty tedious to go back into the app, turn off the VPN, do what I need to do on the app, and still…