Advanced Threat Defense disabled

EddieR
EddieR Advanced Threat Defense diabled message
in Protection - Malware/ Firmware/etc.

I have recently installed Bitdefender on 2 of my devices so far, having moved over from Kaspersky. For my desktop which runs Windows 7, I show a threat warning that Advanced Threat Defense is disabled. I clicked on "fix issue" but 2 days later, it is still showing as "Applying remote fix on your device'. I cannot figure out how to turn on Advanced Threat Defense manually so can someone help?

Best Answer

  • Gjoksi
    Gjoksi Defender of the month mod
    Answer ✓

    Hello.
    -- STEP 1 --
    Repair Bitdefender, by following these steps:
    https://www.bitdefender.com/consumer/support/answer/13429/
    -- STEP 2 --
    If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:
    https://www.bitdefender.com/links/uninstall_consumer_paid.html
    or
    https://www.bitdefender.com/links/uninstall_consumer_trial.html
    It will completely remove the program.
    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.
    -- STEP 3 --
    If the instructions from Step 2 didn't help, follow the instructions in this step.
    First, take screenshot(s) of the issue
    and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
    https://www.bitdefender.com/consumer/support/answer/1733/
    Next, contact Bitdefender Consumer Support by e-mail:
    https://www.bitdefender.com/consumer/support/help/
    with short description of the issue.
    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
    Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
    NOTE: If the log file is larger than 25MB, you can upload the log file here:
    https://upload.bitdefender.net/
    After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
    Regards.

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