Bitdefender App fails to load

Skevinnica

I switched phones and now the Bitdefender app will not load. I have uninstalled and reinstalled, changed passwords, checked accessibility, but I cannot get the app to load on my Android phone A15. Help.

Flexx

https://community.bitdefender.com/en/discussion/100671/bitdefender-app-fails-to-load

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

@agozob, can you also check on this?

Regards

Alexandru_BD

Hi,

I don't think agozob will be able to help here.

@Skevinnica since you've mentioned that you switched phones, have you also removed the previous mobile device from Central? This would be the first step, to free up the slot. Then proceed with the installation on the new device.

https://www.bitdefender.com/consumer/support/answer/2795/

Make sure to follow the exact install procedure explained below:

https://www.bitdefender.com/consumer/support/answer/2545/

And reboot your device beforehand and check your internet connection (switch between data and wi-fi to see if you get different results).

Let us know how it went now.

Regards,

Alex